2008 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BRONDES FORD DEALER WAS CONTACTED AT 1-877-826-9025 AND STATED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/07/17*LJ *CN

INVESTIGATION PE16017 EXTENDED BRAKING DISTANCE. I WAS TRAVELING ON A BUSY FOUR LANE ROAD FOLLOWING A SUV. A TRAFFIC LIGHT WAS COMING UP AND WHAT SHOULD HAVE BEEN MORE THAN PLENTY OF BRAKING ROOM WAS NOT. WHEN I APPLIED MY BRAKES THEY FELT SOFT WHEN I KNEW I WASN'T STOPPING I YANKED INTO THE OTHER LANE CUTTING OFF ANOTHER CAR GOING THE SAME DIRECTION. MY BRAKES FINALLY STOPPED MY CAR JUST SHORT OF GOING INTO THE INTERSECTION INTO ONCOMING TRAFFIC. I AVOIDED NOT HITTING THE SUV BECAUSE OF MY QUICK THINKING AND REFLEXES; HOWEVER, I WAS FEET FROM A POSSIBLE LIFE THREATENING ACCIDENT.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER AIR BAG WAS EXPOSED DUE TO A FRACTURED DASHBOARD AT THE FRONT PASSENGER AIR BAG AREA DUE TO THE AIR BAG FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED DUE TO THE AIR BAG ELECTRICAL SYSTEM. THE CONTACT STATED THAT THE VEHICLE STALLED DUE TO THE AIR BAG ELECTRICAL SYSTEM. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING ABOUT 45 MPH ON A CITY STREET, WHEN THE CAR JUST SHUT DOWN. I TRIED TO GIVE IT GAS, NOTHING HAPPENED. STEERING WHEEL LOCKED UP. I STILL HAD POWER TO THE RADIO AND LIGHTS BUT THE CAR WENT LIMP. I WAS BARLEY ABLE TO TURN IT INTO A PARKING LOT FOR SAFETY BECAUSE THE STEERING WHEEL LOCKED UP. I TURNED OFF THE CAR WAITED A FEW MINUTES AND STARTED IT BACK UP WITH NO PROBLEMS. I AM LUCKY I WASN'T IN TRAFFIC, BECAUSE THIS WOULD HAVE CAUSED AN ACCIDENT, IT WENT FROM 45 MPH TO NOTHING IN SECONDS.

AFTER FRONT BRAKE PAD AND BOTH ROTOR REPLACEMENT, THE VEHICLE BRAKE PEDAL HAD EXCESSIVE TRAVEL TO NEAR THE FLOORBOARD. BRAKING WAS DEGRADED WITH A SLIGHT INITIAL PULL TO THE RIGHT FOLLOWED BY STRAIGHT STEADY STOP, BUT WITH MORE PEDAL PRESSURE AND TRAVEL THAN NORMAL... ALMOST LIKE NO POWER BRAKES. THE FORD DEALER (SEE ATTACHMENT) PERFORMED AN ABS TEST AFTER PAD AND ROTOR REPLACEMENT, THUS ACTIVATING THE HYDRAULIC CONTROL UNIT, WHICH, IF YOU STUDY THE SCHEMATIC, WILL PLACE ONE OR MORE VALVES IN THE HCU IN BYPASS MODE TO ALLOW WHEEL ROTATION, THUS PREVENTING A SKID AND WHEEL LOCK UP. THE PROBLEM WITH THIS IS, THE VALVE(S) IN THE HCU CAN STAY PARTIALLY OPEN (DUE TO AGE, DEBRIS, OLD FLUID, LACK OF ABS EVENTS) AND NOW YOU WILL HAVE DEGRADED BRAKE PERFORMANCE. THE DEALER WILL BE GLAD TO SELL YOU A NEW HCU AT A COST OF $800 TO $1000. [XXX]. IF THE HCU IS THAT FINICKY, THEN IT SHOULD BE THE SUBJECT OF A RECALL AND FORD SHOULD BE RESPONSIBLE FOR PARTS AND LABOR. THIS IS A SAFETY ISSUE. I HAVE RESTORED THE HCU VALVE(S) TO A SEATED POSITION BY RAPIDLY AND FORCEFULLY TAPPING ON EACH VALVE OUTLET/INLET WITH THE HANDLE OF AN ADJUSTABLE WRENCH WITH THE ENGINE RUNNING. ALMOST IMMEDIATELY, PEDAL TRAVEL LESSENED, AND WHAT APPEARS TO BE NORMAL BRAKING WITH POWER ASSIST RETURNED. GET ON FORD'S ASS AND HOLD THEIR FEET TO THE FIRE ON THIS BRAKING ISSUE, LIVES ARE AT RISK HERE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TAKATA RECALL I RECEIVED THE RECALL NOTICE A YEAR AGO AND FORD HAS STILL NOT CORRECTED THE PROBLEM

THE BRAKE PEDAL SOME TIMES GOES TO THE FLOOR AND DOESN'T WORK RIGHT UNTIL THE SWITCH IS TURNED OFF AND RESTARTED. THIS IS VERY DANGERISH AND WILL CAUSE AN ACCIDENT AND SOME ONE WILL BE KIL;LED

"TAKATA RECALL"... JUNE OF 2016 RECEIVED A RECALL NOTICE. SAID THEY WOULD GET IN TOUCH WITH ME WHEN THE RECALL GETS RECTIFIED. IT IS NOW 6-29-17 AND HAVE NOT RECEIVED ANYTHING. IT HAS BEEN OVER A YEAR AND THEY ARE SAYING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE"

TAKATA RECALL - LOCAL FORD DEALER STILL DOES NOT HAVE THE PARTS TO REPLACE THE AIRBAGS.

WHILE COMING TO A STOP UNDER NORMAL CONDITIONS, THE PEDAL DROPS TO THE FLOOR AS IF THERE IS NO BRAKE PRESSURE. BRAKING ONLY OCCURS WHEN MY FOOT HITS THE FLOOR. THIS HAPPENS AFTER AN ABS EVENT LIKE GOING AROUND A ROUGH CORNER WHILE BRAKING. THIS HAS HAPPENED IN THE SNOW, RAIN, AND IN DRY CONDITIONS. IT IS INCONSISTENT BUT HAPPENS THE SAME WAY EVERY TIME. SOMETIMES NORMAL BRAKING RETURNS BUT SOMETIMES IT CAN TAKE UP TO 10 MINUTES FOR RETURNING BRAKE PRESSURE. IT HAS CAUSED SEVERAL NEAR ACCIDENTS AND I NO LONGER TRUST THE VEHICLE.