2007 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AS THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO JERK AND SUDDENLY LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,811. THE CURRENT MILEAGE WAS 103,000.

MY CAR SUDDENLY LOST POWER AND THE WRENCH LIGHT CAME ON, AT THE STOP SIGN I SHUT THE CAR OFF AND RESTARTED AND IT WAS GONE. THIS HAPPENED INTERMITTENTLY UNTIL RECENTLY THE CAR SHUTTERS AND DIES IN RUSH HOUR TRAFFIC WHEN YOU SLOW OR COME TO A STOP. IT ALSO LOSES POWER AND ACCELLERATES VERY SLOWLY. NOW THE WRENCH LIGHT IS ALWAYS ON AND THE CAR SURGES WHEN DRIVING. I UNDERSTAND OTHERS ARE HAVING TROUBLE WITH THIS VERY ISSUE. ALL MY MILAGE IS HIGHWAY MILES AS I DRIVE 160 MILES ROUND TRIP PER DAY. THE THROTTLE BODYS ARE VERY EXPENSIVE AND A DEFINATE SAFETY HAZARD AS THE TROUBLE JUST KICKS IN AT ANY GIVEN TIME AND THE SUDDEN LOSS OF POWER OCCURING DURING BUMPER TO BUMPER IS A SAFETY CONCERN. I HAVE MAINTAINED MY CAR AND TRIED TO KEEP IT LIKE NEW. I THINK THE ISSUE NEEDS TO BE ADDRESSED AND THE THROTTLE BODYS NEED TO BE RECALLED. *TR

MY DAUGHTER HAD TWO EPISODES WHERE WHEN THE ABS BRAKES WERE ACTIVATED SHE THEN WOULD EXPERIENCED A SOFT PEDAL FOR BRAKES. THE FIRST EPISODE WAS ON A DIRT ROAD AND THE SECOND EPISODE WAS ON ICE. MY HUSBAND MET HER AT THE SECOND EPISODE SITE AND SURE ENOUGH THE BRAKE PEDAL WENT TO THE FLOOR. MY HUSBAND TURNED THE CAR OFF AND WHEN THE CAR RESTARTED THE BRAKES WORKED FINE. WE TOOK THE CAR TO THE ROMEO FORD TO BE SERVICED BUT THEY COULD REPRODUCE THE PROBLEM. WE WERE FORCED FOR OBVIOUS REASONS TO REPLACE BOTH PARTS OF THE ABS BRAKES. MY HUSBAND SPENT HOURS INVESTIGATING THIS ISSUE AND FOUND OTHER OWNERS WITH SIMILAR STORIES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE FIRST DRIVING MY CAR FROM A STANDSTILL, I NOTICED THE "WRENCH IDIOT LIGHT" ON. THE CAR SEEMED TO BUCK AS IT WENT THROUGH IT'S GEARS. ALSO, THE SPEEDOMETER REGISTERED "0" AT THIS TIME. UPON ENTERING THE HIGHWAY, THE CAR WOULD NOT GO INTO WHAT I THINK IS 4TH GEAR. SEVERAL TIMES, THE CAR LURCHED FORWARD AND THEN THROTTLED BACK TO A LOW RPM, BEFORE RESPONDING TO THE GAS PEDAL. EVENTUALLY, I COULD RUN AT 55 MPH @ 3000 RPM'S, BUT IT WOULDN'T SHIFT ANY FURTHER, EVEN WHEN I WENT FASTER. AT THIS TIME, THE SPEEDOMETER NEEDLE FINALLY REGISTERED MY TRUE SPEED. A COUPLE OF TIMES, THE RPM'S SUDDENLY SHOT-UP AND THEN THE ENGINE THROTTLED BACK. HOWEVER, THE CAR FELT LIKE IT SHOULD HAVE GONE INTO IT'S FINAL FORWARD GEAR BUT COULDN'T. ON LOCAL ROADS. IT SHIFTS EXTREMELY HARD INTO IT'S GEARS. THE WHOLE TIME, THE CAR'S "WRENCH" LIGHT WAS ON. *TR

PRIOR TO THE INCIDENT DESCRIBED THE CAR WAS ACTING PERFECTLY FINE AND HAD NEVER DIED OR BEEN DIFFICULT TO START. ON THE MORNING OF SEPT 23RD I GOT IN THE CAR I STARTED IT AND IT DIED IMMEDIATELY. I STARTED THE CAR AGAIN AND DROVE FOR APPROXIMATELY 1 BLOCK AND IT DIED AGAIN. I RESTARTED IT AND IT DROVE A COUPLE MORE BLOCKS AND WHEN I STOPPED AT A STOP SIGN IT DIED AGAIN. AFTER THIS THE CAR WOULD START BUT WOULD SHUT OFF AS SOON AS I PUT THE CAR IN GEAR. EVERY TIME THE CAR DIED THE CHECK CHARGING SYSTEM LIGHT WOULD COME ON. THE CAR WAS TOWED TO THE LOCAL FORD DEALER. THE DEALERSHIP RAN THE COMPUTER WHICH INDICATED THE ELECTRICAL THROTTLE BODY WAS BAD. WHEN THE DEALERSHIP REMOVED THE FAULTY THROTTLE BODY THEY COULD NOT FIND ANY DAMAGE THAT WOULD CAUSE IT TO GO BAD. THEY EXPLAINED THAT IT MUST BE A FAULTY PART. WHEN THE THROTTLE BODY WAS REPLACED A CODE INDICATED THAT THE MASS AIR FLOW SENSOR WAS ALSO BAD. THE DEALERSHIP COULD NOT FIND DAMAGE ON THE SENSOR EITHER AND EXPLAINED THAT THE THROTTLE BODY GOING OUT BLEW THE SENSOR. *TR

I WON A 2007 MERCURY MILAN WITH A 3.0L DOHC MOTOR. I WAS TURNING ONTO THE ROAD I LIVE ON, STARTED TO ACCELERATE, AND IT STARTED SPITTING AND SPUTTERING. IT FELT LIKE IT WAS RUNNING ON ONLY A FEW CYLINDERS. WE HAD THE COMPUTER SCANNED, AND REPLACED THE TWO COILS THAT IT CLAIMED WERE THE ISSUE. DROVE IT DOWN THE ROAD, AND IT STILL DID THE SAME THING. WE THEN TOOK IT TO A LOCAL AUTOMOTIVE ELECTRICIAN, WHO TOLD US THAT ONE OF THE COILS WE DIDN'T REPLACE (WHICH NEVER SHOWED UP AS BAD) MELTED SO BADLY, AND SHORTED OUT THE PCM. HE REPLACED A FEW MORE COILS, THE PCM, HAD THE COMPUTER FLASHED/REPROGRAMMED. I'VE READ ALL OVER THE INTERNET THAT THIS HAS HAPPENED SEVERAL TIMES WITH THIS SAME MOTOR, AND I'M WONDERING WHY FORD/MERCURY HAVE NOT BOTHERED TO ISSUE A RECALL. *TR

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVESTIGATION SHOWED THAT THE PCM MODULE IS A DOCUMENTED PROBLEM FOR A VARIETY OF MAKES AND MODELS OF FORD/MERCURY CARS. THE PCM MODULE WAS ALSO ON BACKORDER FROM MULTIPLE LOCATIONS. THE MECHANIC ALSO MADE EXTENSIVE INQUIRIES ABOUT THE CURRENT PCM MODULE AND THE BACKORDERED PCM (WITH NEW DRIVERS AND PROGRAMMING). THE MECHANIC WAS INFORMED THAT PLACING THE OLD PCM IN THE CAR WOULD RESULT IN SIMILAR ELECTRICAL COMPONENTS BEING COMPROMISED BECAUSE OF THE FAULTY VERSION OF THE PCM. TOTAL BILL RESULTED IN $3600, GROSS SAFETY HAZARD FOR THE CAR SHUTTING DOWN ON A BUSY HIGHWAY. IT IS MY HOPE THAT FORD BEGINS TO EVALUATE THIS AS AN ISSUE AND PUSH IT TO THE RECALL LIST BEFORE SOMEONE GETS SERIOUSLY HURT. LASTLY, THE BACK ORDERED PART MEANT THE CAR WAS NOT AVAILABLE TO DRIVE FOR OVER A MONTH. *TR

I WAS LEAVING WORK (5/23) ON MY WAY HOME WHEN MY CAR OUT OF NO WHERE STARTED TO SPUTTER. I PULLED OVER AND TURNED IT OFF. I WAITED A FEW MINUTES AND RESTARTED THE VEHICLE. IT SEEMED FINE SO I DROVE IT HOME. THAT EVENING MY HUSBAND CAME HOME AND STARTED IT TO SEE WHAT THE ISSUE WAS AND IT SPUTTERED AND SHIMMIED AGAIN. TOOK THE CAR TO DEALERSHIP ON FRIDAY (5/24) SO THEY COULD DIAGNOSE IT. I WAS INFORMED THAT IT WAS THE COILS AND THE PCM HAD TO BE REPLACED I AM STILL WITHOUT MY CAR BECAUSE FORD HAS YET TO SHIP THE PART. IT IS MY UNDERSTANDING THAT THE PCM IS ON SALES HOLD. IT IS NOW JUNE 11TH. THIS IS NOT THE FIRST TIME MY PCM WAS REPLACED. THIS IS GETTING TO BE A COSTLY SITUATION AND I NEED TO KNOW WHAT FORD IS GOING TO DO ABOUT THIS. THEY KNOW THERE IS A PROBLEM THAT EFFECTS THE FUSION, TAURUS, EDGE, LINCOLN ZEPHYR AND MK AND MKX, MERCURY MILAN AND SABLE. *TR

DRIVER SIDE DOOR LATCH BROKE. DOOR COULD NOT BE OPENED FROM THE INSIDE. THIS WOULD BE A GREAT ISSUE IF IT HAPPENED DURING A TRAFFIC ACCIDENT. REQUIRED REPLACEMENT OF THE HANDLE ASSEMBLY. $65 FOR THE NEW PART. *TR

MY MERCURY MILAN, I STARTED NOTICING MULTIPLE PROBLEMS OF MY AIR BAG BACK IN 2010, THAT AS I FIRST START THE CAR, THAT THE AIR BAG LIGHT ON THE CONTROL PANEL WOULD BE ON, AFTER ABOUT 15-20 MINUTES IT WOULD THEN GO OFF, BUT NOW ON ALL THE TIME DUE TO A MODULE UNDER THE PASSENGER SEAT. THE 2ND PROBLEM IS OF MY TRANSMISSION, WHILE IN TRAFFIC, ALOT OF STOPPING AND STARTING, I NOTICED MY TRANSMISSION SEEMS TO SLIP OUT AS IF I'M IN NEUTRAL, I'VE SEEN THERE WAS A RECALL OR TALK OF IT FOR THIS PROBLEM OF SOME OF THE NEWER MODELS, BUT THE YEAR FOR 2007, THERE IS NOTHING FOR IT, SO THIS PROBLEM STARTED WELL BEFORE THE YEARS THAT WERE LISTED, THIS CONCERNS ME AS IF I NEEDED TO MOVE OUT OF THE WAY FOR SOME ODD REASON, SPECIALLY WHILE HAVING FAMILY IN THE CAR, THERE'D BE NOW WAY OF DOING SO QUICKLY IF DESIRED, AND WOULD ABSORB AN IMPACT OF ANY .SO THE 2 ITEMS LISTED CONCERNS ME AS A CONSUMER FOR "SAFETY REASON" SPECIALLY WHEN DRIVING MY CHILDREN OR GRANDCHILDREN WITH ME. *TR