2007 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE STOKES HODGES FORD DEALER LOCATED AT 1850 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM THE VEHICLE WHILE REVERSING OUT OF THE GARAGE. ADDITIONALLY, THERE WAS A SMALL LEAK NEAR THE FRONT OF THE VEHICLE. THE DEALER SUGGESTED THAT A DIAGNOSTIC TEST BE PERFORMED HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE HAD A PROBLEM WITH OUR VEHICLE STOPPING IN A SAFE WAY, AS STOPPING WAS DELAYED WHICH ALMOST RESULTED IN A AUTO ACCIDENT. WE TOOK IT TO OUR LOCAL MECHANIC FOR REPAIR AND INSPECTION AS WE WERE CONCERNED THERE WAS AN ISSUE WITH THE SAFETY OF THE BRAKES. OUR MECHANIC NOTIFIED US THERE WAS A RECALL, HOWEVER PARTS WERE NOT AVAILABLE. HE FOUND A USED PART AND REPAIRED THE ISSUE. WE TOOK THE RECEIPT AND RECALL NOTICE TO OUR LOCAL FORD DEALER WHO NOTIFIED THEY COULD NOT REFUND US FOR THE REPAIR UNTIL THE PART WAS AVAILABLE. THE PART IS STILL NOT AVAILABLE. 1/28/20

I NOTICED THIS VEHICLE HAS FOUR DIFFERENT RECALLS ON IT AND I WANT TO CHECK AND SEE IF IT'S IN THE RECORDS THAT THE RECALLS WERE PROPERLY ADDRESSED AND CARRIED OUT ON THIS CAR OR IF IT STILL HASN'T BEEN DONE YET.

CONTINUING PHONE CALL REF.# 326373:(DID NOT HAVE ALL INFORMATION IN FRONT OF ME TO CONTINUE). 12/12/2019 TOOK CAR TO FIRESTONE TIRE AND AUTOMOTIVE AND WANTED THEM TO CHECK MY BRAKES BECAUSE SOMETHING WAS NOT RIGHT WITH THEM. THE PUT NEW BRAKES AND ROTORS ON FRONT AND BACK. PROBLEM WAS CAR WAS HESITANT IN STOPPING, THEN WOULD "GRAB." WHILE DRIVING, IF I HAD TO USE BRAKES, CAR WOULD NOT IMMEDIATELY RESUME SPEED AFTER BRAKES RELEASED. RPM'S GO WAY UP, MPG DROPS TO "0," THEN CAR ACCELERATES. IT IS VERY HESITANT IN PICKING SPEED BACK UP. TWICE I TOOK CAR TO SHOP TO HAVE THEM CHECK IT OUT.(4/13/20 AND 9/1/20) COULD NOT FIND ANYTHING. NO PROBLEM CAME UP ON COMPUTER. NO ENGINE LIGHT. I BELIEVE RECALL #19S54/NHTSA 19V-904 RESPONSIBLE. RECEIVED RECALL NOTICE JANUARY 2020. I HAVE CALLED LOCAL FORD DEALERSHIP TO SEE IF PARTS AVAILABLE TO FIX AND WAS TOLD (ALSO ON WEBSITE) THEY WOULD BE AVAILABLE PROBABLY LAST PART OF FIRST QUARTER OF 2020. NOW LAST PART OF THIRD QUARTER AND NO PARTS. AFRAID CAR WILL "STALL" IN TRAFFIC AND CAUSE ACCIDENT.

BRAKE FAILURE WHEN TRYING TO STOP AT ANY SPEED INCLUDING CITY OR HIGHWAY. WHEN PUSHING DOWN ON PEDAL TO SLOW DOWN OR STOP THE PEDAL CONTINUES TO GO DOWN TO FLOOR AND FEELS LIKE BRAKE PEDAL PULSES AND MAKES A ODD NOISE LIKE A GURGLING AND AIR LEAKING AND WHEN PUMPED A FEW TIMES THE PEDAL COMES BACK TO NORMAL AND I DONT THINK IT WOULD STOP IF THE VEHICLE WAS NEEDING TO STOP IN A HURRY

WHILE DRIVING NORMALLY ON HIGHWAY BRAKES FAILED , PEDAL WENT TO FLOOR NO BRAKING . PUMPED BRAKES PEDAL HEIGHT CAME BACK UP AND SEEMED TO WORK NORMALLY AFTER . SCARED TO DEATH , NO CONFIDENCE IN BRAKES . HAPPENED TODAY 2/27/2020 . RECEIVED RECALL NOTICE ON BRAKES LAST WEEK . NEEDS FIXED NOW

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS FIRM. THE CONTACT STATED THAT ADDED EFFORT WAS NEEDED TO DEPRESS THE BRAKE PEDAL. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE BRAKE DRUMS NEEDED TO BE REPLACED. THE BRAKE DRUMS AND CALIPERS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWN A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT WENT TO THE FLOOR BOARD, WHICH CAUSED THE BRAKING DISTANCE TO BE EXTENDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

THE BREAKS WHEN STOPPING THE CAR CONTINUE TO GO FORD WARD AND SOMETIMES WHEN STOP YOU CAN FEEL AIR PUSHING DOWN LIKE IT DOSES WANT TO STOP.

AIRBAGS HAVE BEEN OUT OF SERVICE FOR AT LEAST TWO YEARS (WARNING AIRBAG LIGHT ON DASH) . PASSENGER AIRBAG REPLACED UNDER RECALL ABOUT ONE YEAR AGO. FORD TECH TOLD ME PASSENGER SENSOR FAULTY . FEEL AT RISK WHENEVER I DRIVE . IN THE PROCESS OF REPAIRING . JUST THE SENSOR COSTS $250