2008 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKING AND AT LESS THEN 5 MPH, THE VEHICLE SURGED AND ABNORMALLY ACCELERATED, JUMPING A CURB. THE CONTACT APPLIED THE BRAKES WITH BOTH FEET IN ORDER TO STOP THE VEHICLE. THE VEHICLE THEN SKIDDED SEVERAL FEET BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT WAS TOLD BY THE DEALER THAT THERE WAS NO RECORD OF THE FAILURE OCCURRING WITH OTHER MODELS AND THAT THERE WAS NO USE IN BRINGING THE VEHICLE FOR DIAGNOSIS BECAUSE THE DIAGNOSTIC MACHINE WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.

DRIVER'S DOOR HANDLE BROKEN ON INSIDE OF VEHICLE. SEEMS TO BE A COMMON PROBLEM WITH FORD FUSION AND MERCURY MILAN MODELS FROM 2006 ON. PLASTIC HANDLE BREAKS AND YOU CANNOT EXIT THE DRIVER'S DOOR UNLESS THE DOOR IS OPENED FROM THE OUTSIDE OF THE VEHICLE OR THROUGH ANOTHER DOOR. IN THE EVENT OF AND ACCIDENT THE DRIVER COULD BECOME TRAPPED IN THE VEHICLE.

ON THE INSIDE DOOR HANDLES THEY ARE COVERED IN CHROME. THE PASSENGER SIDE STARTED TO BUBBLE UP. NOT SURE WHY, BECAUSE I MOSTLY ONLY USE THE DRIVER SIDE. ANYHOW, THE OTHER NIGHT I HAD MY COUSIN RIDING WITH ME AND WHEN SHE GRABBED THE DOOR HANDLE THE PIECE CUT HER FINGER. IT HAD SOMEWHAT PEALED OFF AND SLICED HER. NO OTHER DOOR HANDLE HAS DONE THAT JUST THAT ONE. I WAS WONDERING WHAT I SHOULD. ITS A SAFETY ISSUE FOR ANYONE WHO GRABS THE HANDLE. I AM NOT EVEN SURE HOW OR WHERE TO FIX IT. ANY HELP WOULD BE APPRECIATED! *TR

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STARTED THE IGNITION AND THE TIRE PRESSURE MONITORING SYSTEM WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FOUR TIRE RIMS WERE NOT EQUIPPED WITH THE TIRE MONITOR SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 26,700.

SUDDENLY, 2 MONTHS AFTER PURCHASING A 2008 MERCURY MILAN PREMIER FROM A LINCOLN MERCURY DEALERSHIP, I NOTICED A SIGNIFICANT AMOUNT OF RUST IN THE SEAT BRACKETS AND POWER SEAT HARDWARE ON BOTH THE DRIVER AND PASSENGER SIDE. THE CAR HAD 6,900 MILES WHEN I BOUGHT IT AS A CPO VEHICLE. I ALSO BOUGHT AN EXTENDED WARRANTY. I TOOK THE CAR TO THE DEALERSHIP ON MONDAY OCTOBER 11, 2010 AND THEY SAID THE RUST WAS NORMAL (I DISAGREE). THE RUST IS NOW SEEPING INTO THE CARPET AS WELL. YESTERDAY, OCTOBER 18, 2010, I TOOK THE VEHICLE TO AN INDEPENDENT CERTIFIED MECHANIC FOR AN OPINION. HE CONCURS THAT IT IS NOT NORMAL AND POSSIBLY A SAFETY HAZARD. THE DEALERSHIP HAS NOT RETURNED MY PHONE CALLS THIS CAR IS PRACTICALLY NEW AND I REFUSE TO BELIEVE THAT AN ACCELERATING AMOUNT OF RUST ON MY VEHICLE IS SAFE, ATTRACTIVE OR NORMAL. THERE IS ALSO AN EXHAUST NOISE (CONFIRMED BY THE DEALERSHIP) BUT THEY SAID FORD WILL NOT FIX IT SINCE IT ISN'T A SAFETY ISSUE. THIS CAR IS PRACTICALLY BRAND NEW. THE CAR BELONGED TO A COUPLE WHO ONLY DROVE IT IN THE SUMMER IN MICHIGAN SINCE THEY STAYED IN FLORIDA IN THE WINTER. IT IS PRISTINE EXCEPT FOR THOSE 2 DANGEROUS PROBLEMS. I FEEL THEY REFUSE TO FIX IT BECAUSE IT IS TIME CONSUMING AND COSTLY. THE DEALERSHIP TRIED TO TELL ME THAT TAKING THE SEAT APART WILL "WEAKEN" IT AND "IT WILL NEVER BE THE SAME". CARS ARE TAKEN APART EVERY DAY AND PEOPLE TOO! THAT'S WHAT DOCTORS AND MECHANICS ARE FOR. PLEASE HELP ME BEFORE THE SEAT SEPARATES FROM THE FRAME AND I HAVE AN ACCIDENT. *TR

I BROUGHT MY 2008 MERCURY MILAN PREMIER (PURCHASED 7-30-10) AS A CPO VEHICLE, 6,900 MILES, TO METROPOLITAN LINCOLN MERCURY, GARDEN CITY, MI (734-458-1961). I REPORTED THE DRIVER'S SEAT MOUNT WAS COMPLETELY RUSTED OUT AND NEEDED TO BE FIXED (THEY REFUSED, SAYING IT IS NORMAL), THERE IS EXCESSIVE TRAVELING DISTANCE WHEN BRAKING (THEY SAID THE BRAKES WERE "FINE"), THERE IS EXCESSIVE EXHAUST NOISE (A KNOWN PROBLEM THAT THEY SAID THEY DON'T KNOW WHEN THE FIX IS COMING), AND THE TRANSMISSION DOESN'T SHIFT PROPERLY (STAYS IN ONE GEAR TOO LONG/ALSO A KNOWN PROBLEM). FOR KNOWN PROBLEMS, EITHER I HAVE TO PAY FOR IT (THE TRANSMISSION) OR THEY DON'T KNOW AND DON'T CARE ABOUT THE OTHER KNOWN PROBLEM (A RESONATOR FOR THE EXHAUST SYSTEM TO REDUCE EXCESSIVE NOISE). I HAVE NEVER HEARD OF SEAT BRACKETS RUSTING OUT BEING NORMAL. I FEEL IF LEFT UNCHECKED, IT MAY BECOME A SAFETY ISSUE. DESPITE THE FACT I BOUGHT AN EXTENDED WARRANTY, IT APPEARS THEY WANT TO COME AS CLOSE TO $100 AS POSSIBLE (MY DEDUCTIBLE), FIX ONE ITEM, AND THEN GET ME TO COME BACK AGAIN, SO THEY CAN COLLECT MY $100 DEDUCTIBLE AGAIN FOR A PROBLEM THEY DID NOT ADDRESS THE FIRST TIME I COMPLAINED ABOUT IT. THEY SAID THE RUST IS NORMAL ALTHOUGH I HAVE NEVER IN ALL MY LIFE HAD A CAR THAT RUSTED OUT IN THAT AREA AND IT IS ABSOLUTELY NOT NORMAL, A HAZARD AND MUST BE FIXED. OBVIOUSLY, THEY HAVE CHOSEN TO DEAL WITH ISSUES THAT ARE ONLY SIMPLE, WHERE THEY CAN MAKE THE MOST MONEY/DON'T HAVE TO DOLE OUT ANY, AND AVOID ONES WHERE THE OBVIOUS SOLUTION IS TOO COSTLY, MAY COST THEM SOME MONEY, OR ARE TOO COMPLICATED. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS HESITATING AND THERE HAVE BEEN KNOCKING NOISES COMING FROM THE ENGINE COMPARTMENT. THE DEALER DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE AND ADVISED THEY COULD NOT ASSIST. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATION OF LOW OIL LEVELS IN THE VEHICLE. THE ENGINE WAS REPLACED AND THE CONTACT WAS ALSO ADVISED THAT THE OIL PRESSURE SENSOR HAD MALFUNCTIONED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,253.

THE CONTINENTAL TIRE ON MY 2008 MERCURY MILAN HAS DEVELOPED UNUSUAL SIDEWALL CRACKING AND DETERIORATION. THE DEFECT CANNOT BE TRACED TO WEATHER, CHEMICAL, OR PHYSICAL DAMAGE. IT IS MOST LIKELY A RESULT OF IMPROPER CURING OR OTHER MANUFACTURING DEFECT. THE OTHER TIRES ON THE SAME VEHICLE DO NOT EXHIBIT ANY UNUSUAL SIDEWALL CRACKING. THE VEHICLE IS EQUIPPED WITH TIRE SENSORS AND ROUTINE PRESSURE CHECKING HAS NEVER REVEALED ANY UNDER-INFLATION. *TR

OVER THE PAST YEAR THERE HAVE (4) INSTANCES WHERE IT SEEMED AS IF THE BRAKE PEDAL WAS GOING CLEAR TO THE FLOOR. THE LAST INCIDENT WAS NEAR XMAS IN 2009. *CN

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.