2010 MERCURY MILAN HYBRID Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: I SEE IN THE NHTSA DATABASE THAT MY VEHICLE WAS SUBJECT TO A RECALL FOR THE AIRBAG INFLATOR IN JUNE OF 2016. I HAVE NOT RECEIVED ANY NOTIFICATION FROM THE MANUFACTURER NOR HAVE I BEEN CONTACTED TO BRING IN MY CAR FOR A REPLACEMENT. THIS HAS NOW BEEN 16 MONTHS SINCE THE RECALL. WHEN CAN I HAVE MY INFLATOR REPLACED?

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR BECAUSE SHE RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (AL PACKER FORD ROYAL PALM BEACH (10601 SOUTHERN BLVD, ROYAL PALM BEACH, FL 33411, (888) 764-0252) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE CAR WAS INSIDE AN ATTACHED GARAGE WITH CHILDREN BUCKLED INTO THEIR CARSEATS. MY HUSBAND WAS IN THE DRIVER SEAT. I WAS STANDING OUTSIDE THE CAR WAVING BYE TO THE KIDS. WHEN MY HUSBAND STARTED THE CAR, WE HEARD AN ODD SOUND, THEN SAW SMOKE AND FLAME COMING FROM BETWEEN THE CARSEATS. WE GOT THE KIDS OUT, AND I CALLED 911 WHILE MY HUSBAND POPPED THE TRUNK AND PUT THE GARDEN HOSE ON THE FLAMES. THE HYBRID BATTERY WAS ON FIRE. WHEN FIREFIGHTERS ARRIVED, THEY SPRAYED FIRE RETARDANT FOAM ON THE CAR AND PUSHED IT OUT OF THE GARAGE. THE FIRE BURNED THROUGH THE BACK SEAT ON THE PASSENGER SIDE. THE CARSEAT MY SON HAD BEEN SITTING IN WAS BURNED THROUGH AS WELL.

AT 71,000 MILES VEHICLE DEVELOPED FAILURE OF ELECTRONIC THROTTLE BODY. THIS LEAD TO CAR ENTERING "LIMP HOME" MODE. OCCURRED IN BUSY TRAFFIC EXPOSING PASSENGERS TO POTENTIAL RISK - NO INJURY OCCURRED. FORD HAS ACKNOWLEDGED ETB DEFECTS IN 2010 MILAN VIA THEIR CUSTOMER SATISFACTION PROGRAM 13NO3. HOWEVER THIS PROGRAM DOES NOT APPLY TO HYBRIDS. EVENT BEING REPORTED TO LEND CREDENCE TO POTENTIAL THAT ISSUE ALSO EXTENDS TO HYBRID MODEL(S).

THE CAR WAS RECALLED ON JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 SUMMARY THE FRONTAL AIRBAG INFLATOR OF MY CAR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH. IT IS VERY DANGEROUS TO ME AND MY WIFE SINCE WE DRIVE THIS CAR EVERYDAY. (THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.) AFTER THE WHOLE YEAR, I HAVEN'T HEART ANYTHING FROM THE MANUFACTURE AT ALL. I ALSO CALLED THEIR LOCAL DEALERSHIP. THEY COULD NOT OFFER ME ANY ASSISTANCE AT ALL. IS THE MANUFACTURER GOING TO SIT ON THE RECALL UNTIL SOMETHING HAPPENS ON ME AND MY WIFE?

AS I WAS PREPARING TO EXIT A PARKING LOT, DRIVING AT A SLOW RATE OF SPEED AND TURNING, THE DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. I WAS STILL IN THE PARKING LOT WHEN THIS HAPPENED. I PULLED OVER TO SHUT THE DOOR, BUT IT WOULD NOT LATCH AT FIRST. IT TOOK A FEW TRIES TO FINALLY GET IT TO LATCH. LATER THAT EVENING WHEN MY HUSBAND CAME HOME FROM WORK, HE NOTICED THE SAME DOOR WAS OPEN, AS MY CAR SAT PARKED IN THE DRIVEWAY. AGAIN, IT TOOK A FEW TRIES FOR HIM TO GET IT TO LATCH CLOSED.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE DRIVING 35 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE PULLED TO THE RIGHT AND STRUCK THE CURB SLIGHTLY. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO A FUEL STATION. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNFAMILIAR WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,200.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN REVERSE. THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL SEIZED. THE ADVANCETRAC AND POWER STEERING ASSIST INDICATORS ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DEALERS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING.) THE APPROXIMATE FAILURE MILEAGE WAS 74,900. *JS

GOT SERVICE POWER STEERING NOW & SERVICE ADVANCETRAC WARNINGS AND LOST POWER STEERING AND LOST POWER STEERING. THERE WERE NO PREVIOUS WARNINGS TO THE EFFECT INDICATING SERVICE PRIOR TO FAULT. IT WAS A SUDDEN EVENT THAT COULD HAVE CAUSED AN ACCIDENT OR DEATH IF SOMEONE NOT AS STRONG AS I WAS DRIVING. I WAS ABLE TO MUSCLE THE CAR TO KEEP IT WITHIN THE LANES AND DRIVE SAFELY BACK HOME.