2010 MERCURY MILAN HYBRID Complaints

The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed. The local dealer confirmed that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was built a month after the recall date and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS, SOMETIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO BE DIAGNOSED. THE MECHANIC STATED THAT THE BRAKING SYSTEM MALFUNCTIONED, THE ANGLE SENSOR, BRAKE PEDAL FIELD SIMULATOR AND THE ABS VALVE ALL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE CONTACT STATED SHE HAD TO OPEN THE WINDOW TO OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER ASHEBORO FORD, INC. (1602 E DIXIE DR, ASHEBORO, NC 27203: (336) 629-3194) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR HANDLE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED WHILE BACKING OUT OF AN INCLINED DRIVEWAY. ALSO, THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.

I STARTED THE CAR, BACKED UP AND SUDDENLY I HAD NO POWER STEERING. NO WARNINGS JUST UNABLE TO BUDGE THE STEERING WHEEL. CAR IS STILL SITTING AT A RESTAURANT . IF THIS HAPPENED TO ANYONE WHILE DRIVING THERE IS NO WAY THEY COULD CONTROL THIS CAR! THERE IS A RECALL ON THIS ISSUE WITH 2011 MILAN BUT NOT 2010 BUT THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE. SOMEONE IS GOING TO GET HURT OR WORSE IF FORD DOESN'T FIX THIS. THE 1700 PLUS REPAIR IS IMPOSSIBLE FOR MOST OF US!!!

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED FAILURE IS A DIRECT RESULT OF PUTTING THE CAR IN STORAGE FOR SEVEN MONTH DUE TO AIRBAG RECALL AS WELL AS FORD ASKING CONSUMER NOT TO USE THE VEHICLE.*JB