1999 MERCURY MOUNTAINEER Complaints

MY CAR CAUGHT ON FIRE, WHILE PARKED IN MY GARAGE. MY GARAGE BURNED COMPLETELY DOWN AND SOME DAMAGE WAS DONE TO MY HOME AND SURROUNDING PROPERTY. *TR

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE PAINT BEGAN PEELING OFF THE HOOD ON THE DRIVER SIDE. THE MANUFACTURER AND DEALER HAVE NOT BEEN NOTIFIED. THE VEHICLE HAS NOT BEGUN TO RUST. THE CURRENT AND FAILURE MILEAGES WERE 120,000.

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE TAKING AN EXTREMELY LONG TIME TO ARRIVE. HE WAS DISSATISFIED THAT FORD NEVER PROVIDED THEIR CUSTOMERS WITH UPDATES AND HE HAD TO CALL 8-10 TIMES, MORE THAN ONCE A MONTH, TO FIND OUT THE STATUS OF THE RECALL. THE CONTACT STATED THAT HIS LOCAL DEALER REFUSED TO DEACTIVATE THE CRUISE CONTROL BECAUSE THEY FELT IT WAS UNNECESSARY. THE DEALER WAS LOCATED THIRTY MILES AWAY FROM HIS RESIDENCE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 75,000. UPDATE 04-02-08 *BF

1999 MERCURY MOUNTAINEER SWAY BAR FAILURE. CONSUMER STATES THAT FRONT PASSENGER SWAY BAR LINK WAS SHEARED OFF. THEN HE NOTICED THE DRIVER SIDE SWAY BAR LINK WAS THE SAME WAY. CONSUMER REPLACED BOTH OF THE LINKS. *KB THE CONSUMER STATED A RECALL HAD BEEN ISSUED FOR EARLIER MODELS. *JB

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. HE RECEIVED RECALL NOTICE 05S28 IN SEPTEMBER OF 2006. THE PARTS ARE NOT AVAILABLE. THE VEHICLE SPEED CONTROL IS NOT DISCONNECTED. THE CURRENT MILEAGE WAS 77000. THERE ARE NO FAILURES AT THIS TIME. THE VIN IS NOT AVAILABLE.

ON MY VEHICLE A BOLD ON THE DRIVER SIDE SEAT HAS BROKEN CAUSING ADDITIONAL DAMAGE TO THE SEAT. THE TUBULAR PART INSIDE IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY THERE WAS A RECALL ON THE BOLT THAT BROKE, BUT I NEVER RECEIVED A RECALL NOTICE IN THE MAIL. FORD IS STATING THIS WAS SENT TO ME 6 TIMES. I DO NOT RECALL EVER RECEIVING A NOTICE. FORD WILL NOT AUTHORIZE THE DEALER TO REPAIR THIS AT NO COST TO ME. I HAVE SINCE TALKED WITH SEVERAL PEOPLE AT THE CUSTOMER SERVICE # PROVIDED TO ME BY THE DEALERSHIP, AND STILL HAVE NO RESOLUTION...OTHER THAN THEY WILL REPLACE THE BOLT THAT BROKE...NOT THE REST CAUSED BY THIS BROKEN BOLT. *TR

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. WHILE DRIVING THE VEHICLE THE CONTACT SMELLED SMOKE AND PULLED OFF THE ROAD. AS THE SMELL INTENSIFIED THE CONTACT TURNED OFF THE IGNITION SWITCH AND EXITED THE VEHICLE. THE CONTACT STATED THAT WITHIN FIVE MINUTES THE SMOKE TURNED GRAY AND BLACK IN COLOR. THE FIRE DEPARTMENT WAS NOTIFIED, AND, BY THE TIME THEY ARRIVED, THE VEHICLE WAS IN FLAMES UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS, AND A REPORT WAS PENDING TO DETERMINE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGE WERE 54,717.*AK

DT*: THE CONTACT STATED THE VEHICLE LOST TRACTION, DUE TO ICE ON THE ROAD, AND HIT A GUARD RAIL, WHILE TRAVELING 20 MPH. THE VEHICLE IMPACTED THE GUARD RAIL HEAD ON, AND THE FRONTAL AIRBAGS FAILED TO DEPLOY. BOTH PARTIES WERE SECURED BY THE SEAT BELTS. A POLICE REPORT AND PHOTOS WERE TAKEN OF THE INCIDENT. THE VEHICLE WAS DRIVEN AWAY AFTER THE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED REPAIR SHOP AS INSTRUCTED BY THE INSURER. THE SERVICE DEALER AND MANUFACTURER WERE NOT ALERTED.

DT*: THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE HIT ANOTHER VEHICLE FROM BEHIND AND THE FRONTAL AIRBAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AT THE SCENE AND THE DRIVER SUSTAINED MINOR INJURIES. AFTER THE ACCIDENT, THE AIR BAG LIGHT ILLUMINATED. THE DEALERSHIP WAS NOT ALERTED AND NO INSPECTIONS HAVE BEEN MADE.

DT*: THE CONTACT STATED THE TAILGATE FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY REPLACED THE TAILGATE. THE WELDS HAD POPPED LOOSE WHICH ALLOWED THE HINGES TO MOVE OUT OF POSITION. UPDATED 04/12/06. *JB