2000 MERCURY MOUNTAINEER Complaints

TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 35 MPH ATTEMPTING TO MAKE A LEFT TURN, THE CONTACT NOTICED SMOKE EMITTING FROM THE HAZARD WARNING SWITCH HOUSING. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. ..UPDATED 09/29/11 *BF THE TURN SIGNAL SWITCH WAS REPLACED. UPDATED 10/07/11

I HAVE A 2000 MERCURY MOUNTAINEER THAT STARTED HAVING TRANSMISSION PROBLEMS AT 70K MILES. IT HAS AN AOD TRANSMISSION AND IT WOULDN'T SHIFT INTO GEAR WHEN I WOULD HIT THE GAS TO DRIVE. I TOOK IT INTO THE DEALER I BOUGHT THE SUV FROM AND THEY TOLD ME THAT I WAS LOW ON TRANSMISSION FLUID AND THAT WAS THE PROBLEM SO I HAD THEM FILL THE FLUID. ALMOST IMMEDIATELY IT STARTED GOING THROUGH FLUID AND AT AROUND 85K MILES IT SLOWLY STARTED HAVING THE SHIFTING PROBLEMS AGAIN. NOW IT HARDLY SHIFT AT ALL. I DID SOME RESEARCH AND IT SOUNDS LIKE THERE IS A MAJOR DEFECT IN THE 2000'S TRANSMISSIONS FOR BOTH THE MERCURY MOUNTAINEER AND FORD EXPLORERS. I TRULY BELIEVE THAT FORD SHOULD BE ISSUING A RECALL AND FIX THE PROBLEM. THERE HAVE MANY TIMES WHERE I WAS MERGING INTO ONCOMING TRAFFIC ONLY TO HAVE MY TRANSMISSION FAIL TO ENGAGE AND I'VE ALMOST BEEN BROADSIDED BY THE ONCOMING CAR. HERE IS A WEBSITE THAT TALKS ABOUT THE TRANSMISSION FAILURES: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MOUNTAINEER/2002/TRANSMISSION/TRANSMISSION_FAILURE.SHTML PLEASE CHECK IT OUT AND HELP US GET THE PROBLEM FIXED. *TR

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND BECAME ENGULFED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS RELATED TO THE CRUISE CONTROL. A POLICE REPORT WAS FILED WITH NO PERSONAL INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.

CAR WAS IN PARK - AFTER RELEASING THE EMERGENCY BRAKE - I TRIED TO PUT THE CAR IN DRIVE AND THE GEAR SHAFT BROKE OFF - COULD NOT PUT THE CAR IN GEAR - VEHICLE WAS PARKED ON A HILL AT THE TIME. *TR

2000 MERCURY MOUNTAINEER TRANSMISSION FAILURE VEHICLE HAS ONLY 64,000 MILES, TRANSMISSION HAS BEEN POWER FLUSHED BY OUR LOCAL FORD DEALERSHIP WITH NO CORRECTION, WE WERE TOLD THE PROBLEM WAS SHIFT FLARE, WITH THE O/D LIGHT FLASHING IS COMMON WITH ALL 5R55E TRANSMISSIONS WITH 4.0L V6 ENGINES. WE WERE TOLD IT WOULD BE BEST TO REPLACE THE TRANSMISSION WITH A FACTORY REMANUFACTURED UNIT, RATHER THAN TRY TO REPAIR THE OLD TRANSMISSION AT A COST OF $2500.00 TO $3000.00 DOLLARS. WE ARE NOW TO A POINT WHERE WE CANNOT DRIVE THE VEHICLE ANY GREAT DISTANCE OTHER THAN RIGHT AROUND TOWN. ASSISTANCE FROM FORD WOULD BE GREATLY APPRECIATED THIS VEHICLE IS THE FOURTH FORD PRODUCT WE HAVE OWNED, WE NOW HAVE DOUBTS ABOUT OUR 2005 F150 4X4 SUPERCREW WE USE TO PULL OUR 26' TRAVEL TRAILER APPROX 4860LBS. OUR VEHICLE IS IN WONDERFUL CONDITION AND WE DO NOT WANT TO GET RID OF IT, THE MANUFACTURE NEEDS TO STEP UP AND HELP ALL THE LOYAL FORD OWNERS THAT HAVE BELIEVED IN THERE PRODUCTS FOR MANY YEARS. *TR

2000 MERCURY MOUNTAINEER TRANSMISSION IS DEFECTIVE. I HAVE HAD TO REPAIR MY TRANSMISSION 3 TIMES NOW. *TR

JUST BOUGHT A USED 2000 MERCURY MOUNTAINEER AND THIS MORNING WE EXPERIENCED A PROBLEM WITH THE TRANSMISSION. PUT IT INTO REVERSE AND IT IMMEDIATELY SHUT DOWN AND STARTED TO ROLL BACKWARDS BECAUSE OF BEING ON A SLIGHT INCLINE. PUT IT BACK INTO PARK AND TRIED AGAIN TO HAVE IT HAPPEN AGAIN AND AGAIN. LOOKED UP ON GOOGLE AND NOW FIND THAT THIS SEEMS TO BE AN INHERITED PROBLEM THAT FORD IS NOT ADDRESSING. WHAT IS OUR RECOURSE ON THIS MATTER? *TR

NO SINGLE EVENT LED TO THE FAILURE. THIS APPEARS TO BE A STRUCTURAL DEFECT IN THE REAR LIFT DOOR OF THE MERCURY MOUNTAINEER. THE MOUNTING PLATES FOR THE REAR DOOR HINGES HAVE FAILED. NOTE THAT THE HINGES HAVE NOT FAILED. THE FAILURE IS IN THE MOUNTING POINT IN THE DOOR. ONE SIDE HAS COMPLETELY CRACKED THROUGH AND THE OTHER SIDE HAS PARTIALLY CRACKED. THE CONSEQUENCES ARE THAT IF BOTH MOUNT POINTS FAIL THERE WILL NOT BE ANY THING HOLDING THE TOP OF THE REAR LIFT DOOR. THE DOOR COULD THEREFORE SEPARATE FROM THE CAR AND FALL OFF THE VEHICLE. IF THE MOUNT POINTS FAIL, THE ONLY ITEMS HOLDING THE DOOR WOULD BE THE SIDE LIFT CYLINDERS. THESE CYLINDERS WOULD NOT BE STRONG ENOUGH TO KEEP THE DOOR ATTACHED TO THE VEHICLE. THE FAILURE WAS DISCOVERED 2 DAYS AGO. ACTIONS TAKEN SO FAR ARE LIMITED TO GETTING ESTIMATES TO FIX PROBLEM. MERCURY DEALER REPRESENTATIVE WAS NOT HELPFUL SINCE VEHICLE IS A 2000 MOUNTAINEER AND NOT UNDER ANY WARRANTY. HIS RESPONSE WAS LIMITED TO SAYING HE HAD NEVER SEEN THE PROBLEM BEFORE AND GIVING ME THE NAME OF A COLLISION REPAIR SHOP. HOWEVER, I BELIEVE THIS IS A MAJOR STRUCTURAL FAILURE AND A SEVERE SAFETY ISSUE SINCE IF THE HINGE MOUNTS FAIL COMPLETELY AND THE DOOR FALLS OFF THE VEHICLE WHEN ON THE HIGHWAY, A MAJOR ACCIDENT MIGHT RESULT. *TR

FIRE UNDER HOOD WHILE DRIVING. VEHICLE ENGINE, WIRING, BATTERY, FRONT TIRES, ALL RUBBER PARTS, BELTS DESTROYED. LOOKS TO BE TOTALED/BURT BEYOND REPAIR. *TR

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE P/235/75/R15. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WOULD SPONTANEOUSLY LOSE TIRE PRESSURE. HE TOOK THE TIRES TO A TIRE REPAIR SHOP AND A TECHNICIAN STATED THAT THE INNER SIDEWALL WAS SEPARATING ON ALL FOUR TIRES. HE CONCLUDED THAT THE TIRES NEEDED TO BE REPLACED. ALL OF THE TIRES WERE REPLACED AND THE CONTACT STILL HAS POSSESSION OF THE OLD ONES. THE VEHICLE FAILURE MILEAGE WAS 30,000. THE TIRE FAILURE MILEAGE WAS 13,140.