1999 MERCURY MOUNTAINEER Complaints

WHILE DRIVING ABOUT 65 MP RIGHT FRONT TIRE HAD A BLOWOUT. THEN, CONSUMER REPLACED ALL FOUR TIRES. P235/75R15, DOT W2, MERCURY, MOUNTANIER, 1999. *AK THE TIRE BLEW OUT ON A NEW VEHICLE WITH ONLY 4000 MILES. FIRESTONE REFUSED TO REFUND THE CUSTOMER FOR REPLACEMENT TIRE. *YH

FIRESTONE WILDERNESS AT TIRES HAVE VISIBLE CRACKS IN THE SIDEWALL OF ALL FOUR TIRES, ON ONE OCCASION A TIRE BLEW BOUNCING THE REAR OF THE CAR OFF THE GROUND SO HARD THAT THE DASH LIGHTS, CD PLAYER AND ELECTRONIC MONITOR SHUT DOWN COMPLETELY. NLM

WITH ONLY 61000 MILES AND AT THE 60000 MILE CHECK UP I WAS INFORMED THAT THE TIMING GUIDES ARE DISINTEGRATING. I WAS ALSO INFORMED THAT THE REPAIR WOULD COST OVER $900.00. I HAVE SEARCHED FOR ANY RECALLS ON THIS PROBLEM TO NO AVAIL. THE VEHICLE HAS BEEN SERVICED FAITHFULLY AT THE DEALERS SERVICE CENTER. AT 49500 MILES THE VEHICLE WAS TAKEN IN TO HAVE A NORMAL OIL CHANGE AND I ASKED TO HAVE A 50000 MILE CHECK UP. I WAS TOLD THAT THEY DIDN'T OFFER A CHECKUP AT THAT MILEAGE. (PROBABLY BECAUSE IF ANY PROBLEMS ARE FOUND AT THAT MILEAGE THEY WOULD HAVE TO REPAIR UNDER WARRANTY!) IT APPEARS A LITTLE STRANGE THAT A PART THAT SHOULD GIVE OVER 100000 MILES SHOULD FAIL. (I HAVE HAD MANY FOREIGN VEHICLES THAT PROVIDED OVER 200000 MILES WITHOUT THIS PROBLEM.) PLEASE LOOK INTO THIS AND IF THERE IS A RECALL OR IF I HAVE ANY REMEDY AVAILABLE PLEASE CONTACT ME AT [email protected]. *AK

WE HAVE HAD THIS VEHICLE IN TO TWO DIFFERENT DEALERSHIPS AT LEAST 6 TIMES FOR THE SAME PROBLEM. THEY NOW SAY THAT ROTORS ARE BELOW SPECS, AND THAT SOMEONE HAS TURNED THEM TO GET THEM THAT WAY. ALL BRAKE PARTS ON THIS VEHICLE ARE ORIGINAL AND HAVE ONLY BEEN SERVICED BY A REGISTERED MERCURY DEALERSHIP. I AHVE TALKED TO THE MERCURY CUSTOMER ASSISTANCE DEPARTMENT TWO TIMES ALSO ABOUT THIS PROBLEM. WE CANNOT GET ANYWHERE BUT THEY NOW SAY WE MUST REBUILD THE BRAKE SYSTEM ON THE FRONT OF THIS VEHICLE AT OUR EXPENSE. THE ORIGINAL PROBLEM WAS A GRINDING DRAGGING NOISE FROM THE FRONT THAT HAS WENT ON FOR OVER 6 MONTHS. WE ARE JUST SEEKING SATISFACTION AND FOR MERCURY TO CORRECT THEIR PROBLEM.*AK

CONSUMER WAS ON A WAITING TO GET REPLACEMENT TIRES FOR RECALLED FIRESTONE TIRES, CONSUMER FELT THE RISK WAS TOO GREAT TO TRAVEL ON A LONG DISTANCE TRIP ON THE FAULTY FIRESTONE TIRES AND REPLACED THEM, CONSUMER REQUEST REIMBURSEMENT. NLM

OWNER WOULD LIKE ASSURANCE THAT TIRES ON VEHICLE ARE NOT INCLUDE IN RECALL (OOT-005). TIRES ARE WILDERNESS AT, DOT # BEGINNING WITH W2UL, RECALL NOTICE IS CONFUSING. *CJ

AFTER HEARING ABOUT THE FIRESTONE RECALL. I WAS CONCERN ABOUT MY TIRES. I WENT TO A FIRESTONE STORE AND THEY INSPECTED MY TIRES AND SAID THAT MY TIRES ARE NOT THE RECALL TIRES. I AM AFFRAID TO DRIVE MY MOUNTAINEER FAR OR AT A HIGH SPEED LIKE 55 OR 60 MPH. WHAT CAN BE DONE ABOUT THIS? I HAVE THE SAME TIRES THAT BEING RECALL, BUT THE FIRESTONE TIRE STORE SAID YOU ARE NOT IN ANY DANGER, YOUR TIRES CAME FROM A DIFFERENT PLANT. THESE TIRES ARE FIRESTONE WILDERNESS A/T TIRES I AM AFFRAY FOR MY FAMILY AND MYSELF. WHAT CAN I DO? (DOT NUMBER: W2HL TIRESIZE: P235/75R15) (DOT NUMBER: W2HL TIRESIZE: P235/75R15)

PRIOR TO PUBLICIZED REPORTS OR RECALLS ON FIRESTONE TIRES I HAD MY FIRST 2 TIRE BLOWOUTS IN MY 20 YEARS OF DRIVING ON MY NEW MERCURY MOUNTAINEER. THE FIRST WAS CONSIDERED A PUNCTURE WHICH I ACCEPTED. THE SECOND WAS CONSIDERED A ROAD HAZARD BY THE FIRESTONE DEALER. THE SECOND TIRE BLOW OUT APPEARED MUCH LIKE A BAD HAIR PIECE, I AM NOW AWARE OF THE TERM - TREAD SEPARARTION. AGAIN, THIS OCCURED PRIOR TO ANY REPORTS OF ANY FIRESTONE TIRE DEFECTS. I WENT TO ANOTHER TIRE DEALER FOR REPLACEMENT AS I WAS NOT SATISIFIED WITH THE FIRESTONE DEALERS EXPLAINATION. (DOT NUMBER: W2HL027477 TIRESIZE: P235/75R15)

WHILE DRIVING THE REAR DRIVERS SIDE FIRESTONE WILDERNESS AT TIRE BLEWOUT, CONSUMER REQUESTED REIMBURSEMENT BUT FIRESTONE DENIED REQUEST BECAUSE THE TIRE WAS NOT PURCHASED ON A PRO-RATED BASIS. NLM

THE REAR 3 POINT SEATBELTS LOCK IN THE RETRACTED POSITION WHEN WORN CAUSING THE PASSENGER TO HAVE TO UNBUCKLE THE SEATBELT TO RELEASE TENSION IN ORDER TO CONTINUE WEARING THE SEATBELT. BOTH REAR SEATBELTS CONTINUE TO RATCHET TIGHTER EACH TIME THE OCCUPANT LEANS BACK. THIS IS EXTREMELY UNCOMFORTABLE. THE DEALER HAS REPLACED THE BELTS ONCE, BUT THE SAME SYMPTOMS PERSIST.*AK