2000 MERCURY MOUNTAINEER Complaints

CONSUMER NOTICED VEHICLE'S REAR DOOR LOCKS JAMMED. PASSENGER UNABLE TO UNLOCK TO GET OUT. DEALER WAS CONTACTED AND REPLACED LOCKS. MR *TT

CONSUMER STATED DRIVER SIDE DOOR PANEL RATTLED AND WAS NOT PLACED PROPERLY. DEALER REPLACED NEW DOOR PANEL. MR *TT

DISINTEGRATION OF BRAKES AND ROTORS AT 2,500 MILES, THEY WERE WOREN DOWN TO THE METAL. FIRST DEALER STATED THAT ROTORS WERE DEFECTIVE, BUT ABRUPTLY CHANGED AND SAID IT WAS REGULAR WEAR AND TEAR. VEHICLE CURRENTLY PARKED DUE TO PROBLEM NOT BEING RECTIFIED AND PERSISTING. PLEASE DESCRIBE DETAILS. *AK

THE PROBLEMS HAVE EXISTED SINCE I BOUGHT THE TRUCK. AT 55/60 MILES THE FRONT END STARTS BUMPING UP AND DOWN TO THE POINT IT'S UNSAFE. THE DEALER HAS CHANGED THE TIRES AND THE DRIFTSHAFT ASSEMBLY, BUT THE PROBLEMS PERSISTS. BOTH THE DEALER AND THE FORD REP. SAY THIS IS A NORMAL PART OF DRIVING THIS VEHICLE, BUT WHEN THE TRUCK IS VIBRATING AND BUMPING ON THE HIGHWAY I DO NOT BELIEVE IT'S NORMAL. OTHER MOUNTAINEENER DRIVERS TELL ME THIS IS NOT NORMAL. JUST THIS PAST WEEK THE GOODYEAR DEALER IDENTIFIED A BAD TIRE AND REPLACED IT. GOODYEARS SAYS I ALSO HAVE TWO BENT RIMS AND THE LINCOLN DEALER SAYS I DON'T. THEY DID REPLACE THE TWO FRONT RIMS BECAUSE GOODYEAR IDENTIFIED THE FACT THAT ALL FOUR RIMS WERE/ARE BENT. I AM CONTINUING TO WORK WITH THE DEALER BUT FEEL THIS PROBLEM SHOULD BE DOCUMENTED AND WOULD LIKE TO KNOW IF THERE IS DATA CONCERNING THIS PROBLEM. THE FORD REG. REP AND THE FORD SERVICE DEPT. HAVE SAID POINT BLANK THEIR RESPONSIBILITY IS TO SUPPORT THE LOCAL DEALER. WHERE DOES A CONSUMER GET HELP?*AK

THE CAR WOULDN'T START SO I HAD IT TOWED TO THE DEALERSHIP. THE TECHNICIAN TRIED IT AND IT STARTED RIGHT UP FOR HIM. THEY COULDN'T FIND ANYTHING WRONG WITH IT. I'M NOT SURE IF I HAVE IT RIGHT BUT I WAS TOLD THE REASON IT DIDN'T START WAS I HAD THE WRONG TYPE OF FUEL, WINTER VERSES SUMMER. THE TEMPERATURE DROPPED AFTER THUNDER STORMS DURING THE NIGHT. THERE'S BEEN QUITE A FEW TIMES WHEN THE CAR DIDN'T START UP ON THE FIRST TURN OF THE KEY BUT I DIDN'T THINK ANYTHING OF IT. THERE WAS ANOTHER TIME WHEN IT DIDN'T WANT TO START BUT EVENTUALLY DID. IT WAS A RAINY, SNOWY NIGHT. THIS LAST TIME WHEN IT DIDN'T START IT HAD RAINED ALSO. I'M WONDERING IF IT HAS MORE TO DO WITH THE RAIN AND NOT THE FUEL.*AK

WITH BRAKES APPLIED ATTEMPTING TO PUT VEHICLE IN PARK, THE VEHICLE LUNGED FORWARD AND WAS OUT OF CONTROL AND STRUCK A LIGHT POLE, WENT OVER CONCRETE BARRIER ONTO NEXT STREET, AND NEITHER AIR BAG DEPLOYED. *AK CONSUMER ALSO COMPALINED SEVERAL TIMES ABOUT THE BRAKES. *TT

WHILE APPLYING BRAKES, VEHICLE SUDDENLY STARTED TO ACCELERATE, FORCED VEHICLE OUT OF CONTROL INTO SEVERE ACCIDENT. DEALER AND MANUFACTURER WERE NOTIFIED. *AK CONSUMER STATES WHILE PROCEEDING TO PUT VEHICLE IN PARK, IT LUNGED FORWARD, CAUSING AN ACCIDENT AND ONE INJURY. *SLC

WHILE DRIVING AT HIGH SPEED OR WHEN WIND IS AT HIGH SPEED VEHICLE BECOMES ERRATIC, SWAYING SIDE TO SIDE OUT OF CONTROL. TOOK VEHICLE TO DEALER. BUT, PROBLEM NOT REMEDIED AS OF YET. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

WHILE LEAVING PARKING LOT, ACCELERATER PEDAL BECAME STUCK. DRIVER CAME TO A STOP BY HITTING OTHER CARS. AIR BAGS DID NOT DEPLOY. CAUSE UNKNOWN. *AK *TT

REAR WINDOW WAS COMPLETELY SHATTERED, VEHICLE WAS PARKED IN DRIVEWAY WHEN IT HAPPENED. SOME OF THE SHATTERED GLASS PIECES WERE DISCOLORED.*AK *SLC