2010 MERCURY MOUNTAINEER Complaints

The contact owns a 2010 Mercury Mountaineer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the computer had provided an incorrect error code. The vehicle was also diagnosed by an authorized Ford tech who confirmed the failure with the computer. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The approximate failure mileage was 109,000.

TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

DOORS LOCKING MECHANISM MALFUNCTIONING AND CODING NUMBERS NOT FUNCTIONING. BEING LOCKED OUT WHEN USING CODE #S. CHAIN CRANKIN HARSHLY BUT NOT UNLOCKING DOORS. WHEN USING KEY INSTEAD OF CODE KEY DOES NOT UNLOCK NOR LOCK ANY DOORS EXCEPT DRIVERS DOOR LOCK.

REAR DIFFERENTIAL IS FILLING WITH WATER PASS THE FILL PLUG. THIS IS A GARAGE KEPT CAR AND NEVER OFF ROAD NOR DIRVEN IN DEEP WATER. FIRST TIME DISCOVERED AT 22000 MILES AND THE DEALER REPLACE THE PINION SEAL AND OIL, BUT COULD NOT FIND THE CAUSE. DIFFERENTIAL NOW MAKING NOISE AND AGAIN FULL OF WATER PAST THE FILL PLUG. SEARCHED ONLINE AND FOUND SEVERAL PEOPLE WITH THE SAME PROBLEM WITH FORD PRODUCTS. DEALER CANNOT FIND OR NOT WILLING TO FIND THE CAUSE. CALLED FORD AND THEY OFFER LITTLE TO NO SUPPORT. GUESS THEY ARE WAITING FOR THE DIFFERENTIALS TO LOCK UP AT HIGHWAY SPEED AND KILL A DOZEN OF SO PEOPLE.

AT HIGH SPEEDS, THE CAR STALLS. IT ALSO STALLS AT STOP LIGHTS. THIS HAPPENS REPEATEDLY, AND FORD CANNOT FIGURE OUT WHAT IS WRONG WITH IT.

TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO LATCH BOTH OF THE SECOND ROW SEAT BELTS, THE BELTS FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

FRONT BRAKES STARTED AUTOMATICALLY SEIZING UP RANDOM TIMES AND SPEEDS DUE TO A DEFECTIVE WHEEL BEARING THAT DISRUPTED THE ANTILOCK BRAKE SENSORS. THIS CREATED AN EXTREMELY DANGEROUS DRIVING ISSUE. FORD REFUSED TO TAKE RESPONSIBILITY OR PAY FOR ANY REPAIRS BECAUSE IT WAS OUTSIDE THE WARRANTY PERIOD. *TR

SEE BELOW FROM: TIER 1 EMAIL - CRCFMC [MAILTO:[email protected]] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX] CT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 HELLO[XXX] MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. SINCERELY, [XXX] CUSTTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC SUBJECT: VEHICLE SERVICE ISSUES WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FROM: TIER 1 EMAIL - [XXX] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX]SUBJECT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. [XXX]FORD MOTOR COMPANY ------------------- ORIGINAL MESSAGE ------------------- FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME : N/A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THERE IS A MANUFACTURING FAULT WITH THE POSITION OF THE BRAKE AND THE GAS PEDAL. IT IS VERY EASY TO MOVE THE RIGHT FOOT FROM THE GAS TO THE BRAKE AND LEAVE ENOUGH OF THE FOOT ON THE GAS AT THE SAME TIME. IT ALLOWS THE BRAKE TO BE PRESSED BUT ALSO APPLIES GAS TO GIVE A VEHICLE A SURGE WHILE BRAKING. HAD THE SAME SITUATION WITH A 2001 FORD TAURUS AND FORD ISSUED A RECALL NOTICE TO HAVE THE PLACEMENT OF PEDALS CHANGED. *TR