1995 MERCURY SABLE Complaints

THE SPEEDOMETER HEAD HAS BEEN PROBLEMATIC SINCE THE PURCHASE DATE. THE ORIGINAL SPEEDOMETER HEAD WAS REPLACED IN DECEMBER 1997,AFTER REPEATED COMPLAINTS TO THE DEALERSHIP. LESS THAN A YEAR AFTER THE WARRANTY EXPIRED,IT NEEDS TO BE REPLACED AGAIN DUE TO NEEDLE FLUCTUATION. THIS IS UNACCEPTABLE DUE TO THE SAFETY CONCERNS. WE CONTACTED YOUR AGENCY BY PHONE ON DECEMBER 9TH,1999 BUT HAVE NOT YET RECEIVED THE COMPLAINT FORMS. PLEASE SEND THESE SO WE CAN GO FORWARD IN CORRECTING THIS MATTER. THANK YOU FOR YOUR TIME AND CONSIDERATION. *AK

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

BOLT ATTACHING SEAT BELT TO FLOOR FAILED, CAUSING SEAT BELT TO DISCONNECT FROM THE FLOOR.

FUEL PUMP DEFECTIVE, CAUSING VEHICLE TO STALL/LOSS OF POWER/BRAKE FAILURE/POWER STEERING FAILURE. *SD

WHEN DRIVING THE VEHICLE, THE CRUISE CONTROL DOES NOT WORK, ALLOWING YOU TO DO 5 MILES OVER LIMIT THAT WAS SET. *AK

WHILE DRIVING, EXPERIENCE INTERMITTENT SUDDEN ENGINE SHUT DOWN, AT 40MPH, NO PRIOR WARNING, DEALER'S REPLACED COMPUTER MODULE. TT

REAR WINDOW SHATTERED AFTER OWNER ENTERED AND SHUT DOOR. PLEASE DESCRIBE DETAILS. TT

FRONT DOOR DID NOT LOCK FROM INSIDE, 3-YEAR OLD WIGGLED OUT OF CAR SEAT, PULLED ON PASSENGER'S SIDE DOOR HANDLE AND FELL OUT ONTO THE ROAD WHILE DRIVING. *AK

ALL WINDOWS TURNED PURE WHITE WHILE DRIVING; IMPAIRED DRIVER'S VISION. PLEASE PROVIDE DETAILS. TT

FRONT DOOR APPEARS TO BE LOCKED BUT IT WAS NOT; THREE YR. OLD PULLED DOOR HANDLE AND IT OPEPENED, 3 YR OLD FELL ONTO HIGHWAY AND SUSTAINED INJURIES. AK