MERCURY Complaints

I LOST THE ABILITY TO STEER ON THE INTERSTATE WITH NO WARNING. THE STEERING BECAME DIFFICULT, SO I TOOK VEHICLE TO FORD DEALER SHIP. AT 77,000 MILES, THE WARNING FOR POWER ADVANCE FLASHED ON THE CAR. THE DEALERSHIP SAYS THAT I NEED A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY. THE REPAIR IS ESTIMATED AT $1767.00. THIS NEEDS TO HAVE A RECALL, SINCE THIS IS HAPPENING WITH OTHER MERCURY OWNERS.

TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO. WHILE DRIVING 50 MPH UP AN INCLINE, THE VEHICLE JERKED. AS THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

2011 MERCURY MARINER TRANSMISSION FAILED WITHOUT WARNING, THE COMPUTER CHIPS SHOULD HAVE GIVEN SOME KIND OF WARNING.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 50,000. UPDATED 04/19/16*LJ *JS

SAME RESULTS OF THE CONSUMER SATISFACTION PROGRAM 13N03. A DEFECTIVE THROTTLE BODY. CAR BEGAN TO STALL/CHOKE OUT WHILE ACCELERATING. IT CONTINUED TO DO SO UNTIL IT FINALLY LEFT ME ON THE SIDE OF THE ROAD. FORD IS AWARE OF THE PROBLEM BUT BECAUSE MY CAR WAS BUILT AT A DIFFERENT TIME/PLANT DOES NOT OFFER ASSISTANCE FOR A KNOWN UNSAFE PROBLEM. THIS STARTED ON THE FREEWAY AND CONTINUED AFTER I EXITED FOR FEAR OF STALLING ON THE FREEWAY. CAR HAS TO BE TOWED/REPAIRED AT MY EXPENSE. A FRIEND HAS THE SAME MODEL VEHICLE/SAME PROBLEM LAST YEAR, BUT DUE TO HER CAR BEING BUILT AT THAT PLANT/TIME WAS COMPENSATED FOR THE SAME EXACT PROBLEM. AGAIN, FORD IS AWARE OF THE PROBLEM BUT MINIMIZES COVERAGE. I CAN'T HELP BUT THINK OF WHAT COULD HAVE HAPPENED IF MY WIFE/DAUGHTER HAD BEEN DRIVING(AT NIGHT). IN REALITY, IT IS UNSAFE AND I COULD HAVE BEEN KILLED.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A POPPING NOISE FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR LIFT GATE WINDOW HAD SUDDENLY SHATTERED. THE CONTACT INDICATED THAT WINDOW WAS REPLACED BUT THE FAILURE REOCCURRED. AFTER REPLACING THE WINDOW A SECOND TIME THE CONTACT RECENTLY DISCOVERED THAT THE WINDOW PANEL AND GLASS HAD CRACK. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

PROBLEM STARTED IN DECEMBER 2015, AND GOT PROGRESSIVELY WORSE. ENGINE WOULD NOT START WHEN IGNITION SWITCH WAS TURNED TO THE START POSITION. HAD TO MAKE SEVERAL ATTEMPTS AT IT, AND APPLY DOWNWARD FORCE ON THE KEY UNTIL THE NECESSARY CONTACT WAS MADE. ONCE STARTED IT SEEMED TO RUN NORMAL. FORD DEALER DIAGNOSED THE PROBLEM AS A DEFECTIVE "IGNITION LOCK CYLINDER HOUSING". THEY REPLACED IT WITH A NEW ONE, PART NUMBER 9L8Z*3511*A. ENGINE STARTS NORMALLY NOW. TOTAL COST TO ME $527.74.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT AN INTERSECTION MAKING A LEFT TURN, THE POWER STEERING FAILED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.

BRITAX BOULEVARD 70 - I HAVE HAD THIS CAR SEAT FOR TWO AND A HALF YEARS AND UNDERSTAND THAT IT IS OUTSIDE OF THE WARRANTY. HOWEVER I HAVE DISCOVERED THAT THERE IS A CRACK IN THE OUTER SHELL. I HAVE ATTACHED A PICTURE SHOWING THE CRACK IN THE SEAT. THIS CAR SEAT HAS NEVER BEEN IN ANY KIND OF ACCIDENT OR HAD ANY DAMAGE SUSTAINED TO IT IN ANY WAY. WHILE TALKING TO YOUR CUSTOMER SERVICE REPRESENTATIVES AARON AND TRACY I WAS INFORMED THAT I COULD HAVE IT REPLACED BY PAYING $125. THIS IS NOT SOMETHING THAT MAKE SENSE BECAUSE I WOULD NOT WANT TO PUT MY CHILD IN A SEAT THAT CAN BE CRACKED FROM THE INSTALLATION PROCESS, HOW WOULD IT BE ABLE TO SUSTAIN A CAR ACCIDENT? IN MY OPINION AND THE OPINION OF MANY OTHER PARENTS THIS IS EXTREMELY CONCERNING AND WORRISOME. WHILE EXPRESSING THESE CONCERNS TO TRACY, SHE INTERRUPT ME AND THEN CONTINUED TO TALK OVER ME. THIS IS VERY UNPROFESSIONAL AND IS NOT A QUALITY MANAGEMENT SHOULD HAVE. SHE TOLD ME THAT MANUFACTURERS DEFECTS USUALLY OCCUR WITHIN THE FIRST YEAR, BUT I CAN TELL YOU THAT SOMETHING WAS DEFECTIVE ABOUT THIS SEAT AND USUALLY IS NOT ALL THE TIME. IF THIS WOULD HAVE BEEN HANDLED PROFESSIONALLY AND WITH TACT I WOULD NOT BE UPSET. YOU WELL KNOW THAT YOUR SEATS ARE ON THE HIGHER PRICE POINT AND YOUR CUSTOMERS EXPECT THEM TO LAST WITHOUT PROBLEMS. I WILL NOT BE BUYING ANOTHER CAR SEAT FROM BRITAX AND I WILL BE SHARING THIS EXPERIENCE WITH OTHERS. I WOULD NOT PUT MY CHILD IN A SEAT THAT DOES NOT HAVE THE MANUFACTURING COMPANIES SUPPORT AND ONE THAT DOES NOT HAVE THE BEST INTEREST OF THEIR CUSTOMERS IN MIND.

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.