MERCURY Complaints

WE REALLY DON'T HAVE ANY INFORMATION REGARDING THE INCIDENT. THE CAR HAD BEEN PARKED OUTSIDE FOR APPROXIMATELY 4 HOURS, WHEN UPON WAKING AT AROUND 3:50 AM ON SUNDAY MORNING, I SMELLED A STRANGE ODOR EMANATING FROM SOMEWHERE IN THE HOUSE. AS I INVESTIGATED, I SOON FOUND OUT THAT THE SMELL WAS NOT IN THE HOUSE, BUT OUTSIDE, AND THAT'S WHEN I FOUND MY CAR ABLAZE. THE FIRE DEPARTMENT HAD ALREADY BEEN CALLED BY THE TIME I REALIZED WHAT IT WAS, AND THE FIRE WAS PUT OUT. NO POLICE CAME, AND NO REPORT WAS FILED. THE ONLY INFORMATION GIVEN TO ANY OFFICIAL WAS MY NAME, MY CELL NUMBER, THE LICENSE PLATE NUMBER, AND POSSIBLY THE VIN. THE 1997 MERCURY MOUNTAINEER NOW SITS IN MY DRIVEWAY. *TR

WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 16TH AND TOLD ME THAT I COULD PICK IT UP ON THE 17TH. THEY COULDN'T, HOWEVER. FIND ANYTHING WRONG WITH THE VEHICLE AND SAID THE COMPUTERS SAY EVERYTHING IS FINE. THEY CLAIM THERE IS NOTHING WRONG AND ARE GIVING ME THE VEHICLE BACK. *TR

THE TRANSMISSION ON MY VAN SUDDENLY AND WITHOUT WARNING LET GO AS I WAS TRYING TO ACCELERATE ONTO A MAJOR HIGHWAY IN FLORIDA. THANK GOD I HAD THE SENSE TO GET IT OFF THE ROAD AND SPARE A POTENTIAL DISASTER WITH MY FIVE CHILDREN IN THE VAN. THERE WAS NO WARNING SIGNS PRIOR TO THE SUDDEN LOSS OF POWER AND IT'S VERY UPSETTING THINKING OF WHAT COULD HAVE HAPPENED. *TR

PLASTIC INTAKE MANIFOLD ON A 1996 FORD GRAND MARQUIS 4.6 LITER V-8. APPARENTLY THERE WAS SOME SETTLEMENT OFFER FROM FORD TO REPLACE THIS PART WITH AN ALUMINUM INTAKE HOWEVER DUE TO THE CAR NOT BEING DRIVEN MUCH, 70,000 MILES IN 12 YEARS THE INTAKE MANIFOLD DID NOT FAIL UNTIL RECENTLY. I WOULD LIKE TO KNOW WHAT OPTIONS I HAVE IN FIXING THIS PART AND POSSIBLE REIMBURSEMENT OF THE $800 OR MORE IT WILL COST ME TO FIX IT. *TR

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE VEHICLE HAS DILL-ACP TR-413 TIRE VALVES. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN RIDING ROUGHLY. HE PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED BULGES IN THE FRONT PASSENGER SIDE TIRE AND A FRACTURED VALVE STEM. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE VALVE STEM WAS MANUFACTURED DEFECTIVELY. HE IS IN THE PROCESS OF REPLACING THE FRONT DRIVER'S SIDE AND REAR PASSENGER TIRES. THE CONTACT STILL HAS POSSESSION OF THE FAILED COMPONENT. THE FAILURE AND CURRENT TIRE MILEAGES WERE 18,000. UPDATED 01/14/09. *LJ THE CONSUMER STATED THE TIRE WENT FLAT. UPDATED 01/21/09.*JB

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING ON A RESIDENTIAL ROAD AT 15 MPH, THE CONTACT SMELLED A STRANGE ODOR. WITHIN A SECOND, THE FRONT DRIVER'S SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND DISCOVERED THAT THE COIL SPRING FAILED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 112,000.

THE VEHICLE ACCELERATEDS WHEN THE BRAKE PEDAL IS DEPRESSED. BECAUSE THE BRAKE PEDAL AND THE GAS PEDAL HEIGHT IS NEARLY THE SAME HEIGHT AND WHEN DEPRESSING THE BRAKE PEDAL YOU CAN ALSO DEPRESS THE GAS PEDAL CAUSING THE VEHICLE TO ACCELERATE. THE VEHICLE ACCELERATES WHEN THE BRAKE PEDAL WAS DEPRESSED. *TR

TRANSMISSION IS SLIPPING. I NOTICED WHEN PUTTING VEHICLE IN REVERSE IT JERKS REAL HARD INTO GEAR. ALSO COMING TO A STOP AND WHEN TAKING OFF FROM A STOP THE TRUCK WILL JERK. *TR

PUTTING CAR INTO REVERSE, I FELT THE AIR GO UT OF THE PASSENGER FRONT TIRE. UPON FURTHER INVESTIGATION IT WAS THE COIL SPRING THAT BROKE AND PUNCTURED THE TIRE. *TR

LTR FROM CONSUMER RE PROBLEM WITH THE HOOD LATCH ON HIS 2008 MERCURY SABLE. *NJ THE CONSUMER BELIEVED THE HOOD LATCH RELEASED BECAUSE THE PARKING BRAKE WAS LOCATED BELOW THE HOOD LATCH RELEASE HANDLE. WHEN PUSHING ON THE PARKING BRAKE PEDAL, TO SET OR RELEASE THE PARKING BRAKE, HIS SHOE WOULD COME IN CONTACT WITH THE HOOD LEASE HANDLE. *JB