2010 MINI COOPER Complaints

OUR 2010 MINI COOPER DRIVERS SIDE DOOR LOCK ACTUATOR HAS MALFUNCTIONED MAKING IT IMPOSSIBLE TO OPEN THE DOOR. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR (PREVIOUS WAS THE PASSENGER SIDE). IT SEEMS TO BE A COMMON OCCURRENCE IN MINI'S. THIS IS AN EXTREMELY SERIOUS POSSIBLY DEADLY CONDITION IF WE WERE IN AN ACCIDENT AS RESCUE/MEDICAL PERSONNEL COULD NOT GET US OUT OF THE DOOR. SOMETHING NEEDS TO BE DONE TO HAVE BMW/MINI OWN UP TO THE PROBLEM AND HAVE A SECOND, MECHANICAL, WAY TO OPEN THE DOOR.

KNOCKING, TIMING. OVER 2 THOUSAND SIGNATURES OF OWNERS HAVING THE SAME ISSUE. *TR

I PURCHASED MY 2010 MINI COOPER HARDTOP IN OCTOBER OF 2010 WITH 2,446 MILES ON IT. THIS CAR CAME FROM A MINI DEALERSHIP. I HAVE DRIVEN THIS VEHICLE FOR THE LAST FOUR YEARS WITHOUT ONE MECHANICAL ISSUE. TODAY I HAVE APPROXIMATELY 41,000 MILES ON THE CAR. ON THE EVENING OF FEBRUARY 16, 2015, I STARTED MY CAR TO LEAVE MY PLACE OF EMPLOYMENT AND A LOW OIL INDICATOR LIGHT FLASHED. LIVING IN A COLD WEATHER CLIMATE, I THOUGHT THE ENGINE NEEDED TIME TO WARM UP. AFTER LETTING THE CAR WARM UP, I ATTEMPTED TO LEAVE THE PARKING LOT AND THE CAR FAILED AS I WAS ABOUT TO MAKE A TURN ONTO A MAIN ROAD. MY HUSBAND HAD THE CAR TOWED TO A LOCAL MINI SPECIALIST WHERE WE WERE TOLD THE CAR WAS EXTREMELY LOW ON OIL DUE AN INTERNAL LEAK COMING FROM THE TIMING CHAIN TENSIONER SEAL. WE WERE TOLD THE LEAK HAS BEEN HAPPENING FOR A WHILE; HOWEVER, THE FIRST INDICATION OF LOW OIL WAS ONLY MINUTES BEFORE THE CAR FAILED. THE CAR HAD BEEN TO A LOCAL MINI DEALERSHIP FOR REGULAR SERVICE LESS THAN A YEAR AGO. IN ADDITION THE MECHANIC FOUND COOLANT IN THE CYLINDERS AND IS UNSURE OF HOW THIS OCCURRED. THE MECHANIC FEELS IT COULD HAVE BEEN CAUSED BY A CRACKED ENGINE BLOCK OR CRACKED CYLINDER HEAD. ADDITIONAL TESTING WOULD NEED TO BE DONE ON THESE PARTS TO CONFIRM. AT THIS TIME, MY HUSBAND AND I ARE BEING TOLD THAT THE ENTIRE ENGINE NEEDS TO REPLACED ON A CAR THAT ONLY HAD 40,000 MILES ON IT. THE ESTIMATED COST WE RECEIVED WAS $10,315. THIS IS A TOUGH PILL TO SWALLOW CONSIDERING IT IS A "YOUNG CAR," IN OUR MINDS. WITH ALL OF THE ISSUES FOUND BY THE MECHANIC IT SEEMS AS IF THIS CAR HAD A FAULTY ENGINE FROM THE START. I HAVE CONTACTED MINI USA REGARDING THIS ISSUE AND HOPE THEY STAND BEHIND THEIR VEHICLES. *TR

WE PURCHASED A USED 2010 MINI COOPER S CONVERTIBLE FROM SCHWARTZ MAZDA IN, SHREWSBURY, NJ ON DEC. 27, 2014. AFTER TWO SEPARATE MINI COOPER DEALER SERVICE DEPTS CONFIRMED THAT THE TIME CHAIN WAS BEYOND SPECIFICATION BY 6 MM AND NEEDED TO BE REPLACED. AFTER SEVERAL ATTEMPTS, WE GOT NO WHERE OR SATISFACTORY RESOLUTION WITH THE DEALER TO REPLACE THE TIMING CHAIN. WE FEEL THAT OUR SAFETY IS AT RISK AND SHOULD BE FIXED, AS EXPRESSED IN THE LIMITED WARRANTY OF THE VEHICLE GIVEN BY SCHWARTZ MAZDA. *TR

I HAVE A RELATIVELY NEW MINI COOPER (2010 HATCHBACK) WITH 51,000 MILES. RECENTLY, I STARTED HEARING A RATTLING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. UPON DOING A SEARCH ONLINE, I CAME ACROSS HUNDREDS OF OTHER OWNERS WHO EXPERIENCE THE SAME EXACT ISSUE - KNOW AS THE DEATH RATTLE, THE TENSIONER AND TIMING CHAIN COMES APART (A KNOWN MANUFACTURING DEFECT) AND CAN CAUSE THE CAR TO EITHER STALL WHILE IN MOTION AND CAUSE CATASTROPHIC DAMAGE - AS THE CHAIN IS METAL. THE ISSUE HAS RECEIVED SIGNIFICANT ATTENTION AND EXTREME FRUSTRATION - LEADING MINI TO TRY TO SILENTLY ADDRESS THE ISSUE ON A ONE-OFF BASIS RATHER THAN ISSUING A VOLUNTARY RECALL. FOR CUSTOMERS WHO COMPLAIN (EVEN WHEN THE VEHICLE IS OUT OF WARRANTY), MINI HAS BEEN PAYING FOR HAVING THE TIMING CHAIN/TENSIONER FIXED. FOR THE HAPLESS CONSUMERS THAT DO NOT KNOW, EITHER THEY PAY THOUSANDS OF DOLLARS TO HAVE THE VEHICLE FIXED OR FIND THEMSELVES IN AN ACCIDENT. MINI COOPER IS ALLOWING A KNOWN MANUFACTURING DEFECT TO CONTINUE UNADDRESSED AND FOR THOUSANDS OF CONSUMERS WHO HAVE A RELATIVELY NEW VEHICLE COULD BE SUBJECT TO EXTREME RISK - IF THE TIMING CHAIN/TENSIONER FAILS DUE TO A MANUFACTURER DEFECT. PLEASE TAKE A LOOK AT THIS REDDITT POST - PLEASE SEE THIS REDDIT POST: HTTP://WWW.REDDIT.COM/R/MINI/COMMENTS/2RVH26/MINI_DEATH_RATTLE/ - WHICH EXPLAINS HOW MINI HAS BEEN PAYING FOR CERTAIN REPAIRS TO SILENT THE CUSTOMERS WHO COMPLAIN THE MOST. THERE IS A SIGNIFICANT SAFETY ISSUE - IF MINI IS PAYING FOR REPAIRS OUTSIDE OF WARRANTY, THEY CLEARLY ACKNOWLEDGE THERE IS A MANUFACTURING PROBLEM/DEFECT BUT ONLY ARE RESOLVING THIS ON AN AD HOC BASIS - WHY SHOULD OWNERS WHO DON'T KNOW ABOUT THIS "FIX" BE SUBJECT TO DRIVING A POTENTIALLY UNSAFE VEHICLE? *TR

AROUND 7:30PM ON WAY HOME FROM WORK ENGINE STARTED TICKING AND NOT SHIFTING CORRECTLY. CALL MY MECHANIC, WHO IS CERTIFIED BMW, TO GET CAR INTO SHOP NEXT MORNING. TOOK CAR TO SHOP NEXT DAY AT 730AM FOR HIM TO CHECK OUT. HE CALLED LATER IN THE DAY TO TELL ME TIMING CHAIN GUIDE BROKE OFF INTO ENGINE. ACCORDING TO HIS RESEARCH THERE WAS A RECALL ON THIS FOR EARLIER MODELS - M110212 - SO CALLED DEALERSHIP TO SEE IF THEY WOULD CONSIDER THIS UNDER RECALL. SPOKE TO SERVICE MANAGER AND HE SAID THE RECALL WAS FOR MINIS' UP TO DATE 5/03/2009 AND MY PRODUCTION DATE WAS 11/2009. TOLD HIM IT SEEMED ODD I HAD SAME ISSUE AND LAST TIME I HAD ISSUE WITH CAR MY REPLACEMENT PART WAS PRIOR TO PRODUCTION DATE - THIS WAS FIXED BECAUSE I WAS STILL UNDER WARRANTY. I SPOKE TO MINI USA AND THEY SAID UP TO DEALERSHIP TO CONSIDER. DEALERSHIP SAID I COULD GET IT TOLLED IN AND THEY WOULD DO DIAGNOSISTICS BUT DIDN'T BELIEVE IT WOULD BE PART OF RECALL AND THAT I WOULD HAVE TO SHOW PROOF OF ALL CAR MAINTANENCE - MADE ME FEEL LIKE MY FAULT. MY MECHANIC CAN CERTIFY I DO PROPER MAINTANENCE AS HE SAID HE LOOKED AT MY ENGINE AND IT IS CLEAN. MINI DEALERSHIP WOULD NOT SPEAK WITH MY MECHANIC TO GET THE PROFESSIONAL TO PROFESSIONAL EXPLANATION, THEY JUST KEPT STAYING MY PRODUCTION DATE WAS TOO LATE FOR RECALL. I HAVE OPTED NOT TO GET VEHICLE TOWED TO DEALERSHIP (1 1/2 HOUR AWAY) SO THEY COULD DIAGNOSIS AND THEN TELL ME NOT PART OF RECALL SO CHARGE ME FOR DIAGNOSIS AND THEN I PAY FOR TOW BACK. THE REASON BEING IS LAST TIME THEY HAD MY CAR IN FOR AN ISSUE IT TOOK THEM 3 DAYS TO DIAGNOSIS, ANOTHER WEEK TO GET PART AND COUPLE IF MORE DAYS TO FIX - THEY SEEMED TO BE IN NO HURRY TO FIX MY PROBLEM NOR CARED THAT I LIVED SO FAR AWAY AND HAD TO RENT A CAR. *TR

THE TIMING CHAIN BELT BROKE SUDDENLY AND FLEW UP INTO MY ENGINE, DESTROYING THE ENGINE COMPLETELY. I GOT A NEW ENGINE, BUT THIS NEW ENGINE IS ALSO FAULTY (REASON UNKNOWN) AND NOW I NEED ANOTHER NEW ENGINE. *JS

RATTLING SOUND DURING START UP AND EARLY IN IN DRIVING SEQUENCES, THAT COMES ALONG WITH A LOSS OF POWERE OR ACCELERATION. THE RATTLING SOUND CAN BE HEARD FROM THE UPPER RIGHT SIDE OF THE ENGINE (PASSENGER SIDE) . *TR

ENGINE SEIZED WHILE DRIVING ON THE 6-LANE HIGHWAY DURING RUSH HOUR TRAFFIC. JUST A SUDDEN COMPLETE LOSS OF POWER, ALL VEHICLE OPERATION STOPPED. FORTUNATELY, I WAS ON THE OUTSIDE LANE, AND I WAS AT AN EXIT THAT WENT DOWN HILL, SO I COASTED DOWN THE OFF RAMP BEFORE IT ROLLED TO A COMPLETE STOP. SOME BYSTANDERS ASSISTED ME IN PUSHING THE VEHICLE OFF THE SIDE OF THE BUSY 4-LANE ROAD. TURNS OUT IT IS THE TIMING CHAIN PROBLEM WITH MANY MINI COOPERS, 2007 - 2012. THERE IS A FAULTY OR MISSING PART, THAT IF NOT ADDRESSED, RESULTS IN "CATASTROPHIC ENGINE FAILURE". MY VEHICLE HAD 50K MILES ON IT; I PURCHASED IT NEW, SO I HAVE ALL VEHICLE RECORDS, ALL RECOMMENDED MAINTENANCE PERFORMED; ALL RECALLS PERFORMED, AND MY RECORDS ARE 100% COMPLETE. THE REAL KICKER IS - MY SERVICE RECORDS CLEARLY SHOW THAT SEVERAL TIMES I REPORTED A "RATTLE" FROM THE ENGINE (WHILE UNDER WARRANTY) AS FAR BACK AS 2012. AND THE SERVICE RECORDS INDICATE THAT THE DEALERSHIP "COULD NOT DUPLICATE CUSTOMER COMPLAINT OF RATTLE". THE NOTORIOUS "RATTLE" IS THE FIRST SYMPTOM OF THIS ENGINE FLAW THAT CAN RESULT IN CATASTROPHIC ENGINE DAMAGE, AND IT WAS KNOWN BY THE AUTO INDUSTRY IN 2012. COST - $8K, COMPLETE ENGINE REPLACEMENT REQUIRED. DEALERSHIP AND BMW DENY ANY WRONG DOING, AND DENY ANY KNOWLEDGE OF THE "ENGINE" ISSUE. FOLLOWING THE INCIDENT, I SPENT A MONTH OF MY TIME TRYING TO FIGURE OUT WHAT HAPPENED, WHY, HAD IT TOWED TO THREE PLACES, LOTS OF PHONE CALLS, RESEARCH, ETC. LUCKILY NO ONE DIED. THIS WAS A VERY DANGEROUS SITUATION TO BE IN, AND THE PEOPLE THAT STOPPED TO HELP ME PUSH THE CAR WERE VERY BRAVE. I LOOKED PRETTY PATHETIC I AM SURE - LONE, PETITE FEMALE TRYING TO PUSH A CAR ON A VERY BUSY 4-LANE ROAD DURING RUSH HOUR, IN 90 DEGREE HEAT. LUCKY FOR BMW/MINI THAT NO ONE DIED. I GUESS THAT IS EXACTLY WHAT IT WILL TAKE TO FORCE THEM TO RECOGNIZE THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 MINI COOPER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE REAR HATCH DOOR BECAME AJAR WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. THE DEALER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 51,000.