MINI Complaints

While driving a 2023 MINI Countryman on two separate occasions, the vehicle suddenly lost the ability to accelerate. Pressing the accelerator did not produce the expected power/response, creating a hazardous loss-of-propulsion condition in traffic; the car rolled to a stop each time. I was able to get the vehicle to a safe location, but the incidents could have resulted in a collision. There were *no* warning lights, warning messages, or other clear symptoms before the loss of acceleration. The vehicle had (unbeknownst to me, prior to my ownership) previously experienced an electrical/battery-related event after its parking lights were left on, followed by diagnostic fault codes. The vehicle was sold as a certified pre-owned vehicle. I am seeking complete pre-delivery diagnostic and repair records and a determination of whether the earlier electrical faults or another unresolved defect contributed to this incident. The vehicle has been/will be inspected by the selling dealer or manufacturer. The precise failed component is currently UNKNOWN. Documentation, including dealer correspondence and service records, is available upon request.

The contact owns a 2011 Mini Cooper Clubman. The contact stated that the vehicle was experiencing electrical failures. Several unknown warning lights blinked upon starting the vehicle, the parking lights failed, and the power windows failed to operate as intended. The contact stated that the electrical failures were due to water leak in the front driver's side footwell and on the left side of the driver's seat. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 23V337000 (Electrical System); however, the manufacturer informed the contact that the VIN was not included in the recall. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 76,000.

I recently purchased a used MINI Cooper with incomplete NHTSA Safety Recall 23V-337 involving the Footwell Control Module (FRM). The previous owner did not complete the recall remedy. The vehicle's turn signals and brake lights are currently inoperative. The FRM controls various vehicle lighting functions and is the component involved in Recall 23V-337. Because I purchased the vehicle with these conditions already present, I do not know what warning lamps, messages, or symptoms occurred before the failures. The loss of both turn signals and brake lights creates a significant safety risk because other motorists cannot be properly notified when the vehicle is turning, changing lanes, slowing, or stopping. Additionally, Recall 23V-337 states that corrosion of the FRM can potentially result in a short circuit and, in rare cases, a thermal event that could increase the risk of injury. The vehicle has not yet been inspected to determine whether the current lighting failures are directly caused by the recalled FRM, but the recall remains incomplete and the vehicle is available for inspection. I contacted BMW/MINI seeking completion of the recall. I was informed that it must be performed by an authorized MINI dealer. There is no authorized MINI dealer in Montana, and the nearest facility is approximately 500 miles away. BMW/MINI declined transportation assistance, mobile repair, or authorization for a closer BMW dealer or qualified repair facility. Although the vehicle can move under its own power, driving approximately 500 miles without brake lights or turn signals, while it also has an outstanding recall involving a potential electrical short circuit and thermal event, presents a serious safety concern. I am actively attempting to complete the recall and am requesting NHTSA review the safety issue and BMW/MINI's lack of a practical means for safely accessing the recall remedy.

I was approaching a red light on a road that is 35mph. As I was coming to a stop my passenger side window shattered out of nowhere. There were no people around outside the vehicle and as I mentioned I was going so slow, I can't imagine any rock kicked up would have done this. There was glass everywhere in my car. Fortunately no one was in the passenger seat. There was a small amount of glass on my lap as the driver, but I was unharmed. I brought the car to the dealer. They did an inspection and cannot explain it other than saying maybe a rock hit it. They pointed out a very small dent in the door of the car, but that had been there previously. The rupture point was also closer to the top of the window (the windows were closed at the time of the incident), not where they workman pointed to. I asked the dealer to inspect the driver window when they replaced the shattered window. There were no warning lights to indicate this might happen. The car has been repaired so I can use it, but I have lots of pictures of what happened and the inspection video from the dealer.

What happened: Vehicle has experienced failure of the Footwell Control Module (FRM) and associated wiring harness in the driver footwell area, consistent with NHTSA Recall 23V-337. Symptoms: • Exterior lights (headlights / taillights) remain illuminated far longer than normal after vehicle shutoff, sometimes not turning off at all. • Inspection revealed melted wiring, melted connector plugs and receptacles for headlight/taillight circuits. • Water was found in driver side footwell in the past / under carpet padding. Carpet pad is saturated. This is the same failure mode described in Recall 23V-337: "Due to a number of contributing factors, over time, the FRM could become susceptible to corrosion. Eventually, the corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury." Safety risk: Melted wiring and connectors create short circuit and thermal event risk, including fire risk while vehicle is parked and unattended. Lights failing to shut off creates dead battery / loss of exterior lighting control. I am concerned about vehicle fire. My vehicle shows evidence of having caught fire at the headlight and receptacle point. Recall history: Vehicle is included in NHTSA Campaign 23V-337000 (MINI Recall 23V-337 - Footwell Module Moisture/Water Intrusion). I was told remedy is still being developed / parts unavailable, or that additional wiring harness damage beyond the FRM itself is not fully covered. Dealer has inspected the vehicle and has completely disregarded the recall, which was the reason why I brought it in and have quoted me customer pay estimates for repairs covered under the recall. I am filing this to document that Recall 23V-337 failure has resulted in melted wiring harness components beyond just the FRM module, and to request NHTSA evaluate whether the current recall remedy fully addresses wiring harness damage caused by prolonged FRM corrosion / lights staying on.

My car is a 2019 Mini Countryman All4 S. It currently has 17,000 miles. I bought it new, and it has only been serviced by the Dealer. On July 20, it was in for an oil change, and they informed me that right engine mount was starting to tear and needed to be replaced. The price quoted was $1,135.83. I have owned many cars with a lot more age and mileage, and have never had to replace an engine mount. They said if I did not replace it, it would eventually damage other parts of the engine. After talking with other Mini owners, I found out it is common for this part to fail much sooner than it should. They all felt it should be recalled, particularly due to the repair cost and short lifespan. I spoke with Mini/BMW, and was told that it was a "wear and tear" item, and they took age into consideration, so they could not help me.

Anytime the wipers are on and the speed is above 50 mph, this car periodically applies the brakes to keep the rotors dry. It's an automated system that BMW's and Mini's have. However, for some reason, the vehicle now pulls hard to the right, which veers the car into the other lane. The brake pads and rotors are all new. The tires are new and the alignment is good. The brake fluid was just changed and bled. There is literally nothing wrong except for this bizarre system which is now only applying some brake pressure to the front right rotor. The car slows and pulls right suddenly without applying the brake lights. I'm worried I will get rear ended or side swipe somebody. I've resorted to using Rainx and not using the wipers or simply avoiding driving in the rain. This is a serious issue that should be a recall. Thank you!

In September 2025, the manufacturer issued a component specific extended limited warranty(MINI ELW FRM 15Y/186M)acknowledging the Footwell Module (FRM) may fail after a 12-volt battery disconnect or power supply interruption. My vehicle was identified by VIN as affected. Beginning in 2021, my vehicle experienced recurring electrical failures consistent with FRM failure: three battery replacements (2021, May 2024, December 2024), alternator failure (May 2024), windows failing to operate, erratic indicator lights, and engine rev on startup with momentary loss of vehicle control. Three separate mechanics examined the vehicle at different points. None could diagnose the cause because the FRM interfaces with the manufacturer’s proprietary diagnostic system, making the defect undetectable without dealer-specific equipment.On December 18, 2024, the vehicle broke down on the shoulder of I-75 near Exit 278 outside Atlanta, GA. I walked approximately 1.5 miles along the interstate to the nearest exit with a steep drop on one side and high-speed truck traffic on the other. The vehicle was impounded. I was stranded overnight, more than 7 hours from home.The vehicle has been inoperable since December 18, 2024. After receiving the warranty letter, I contacted my local authorized MINI dealer to schedule the covered repair. The service manager refused, demanded a $300 diagnostic fee, and stated they would only replace the module. I escalated to the manufacturer’s executive offices. The executive customer care office refused to arrange towing, waive diagnostic fees, or repair damage beyond the module. The manufacturer has effectively refused to honor its own warranty extension. Full documentation available including the warranty letter, timestamped photos from the interstate, mechanic records, and all manufacturer correspondence

I am filing this complaint against Keeler MINI in Latham, NY, and MINI USA regarding their refusal to provide a working recall remedy or alternative transportation under federal NHTSA Safety Recall 23V-337 (Footwell Control Module Moisture Intrusion). My 2011 MINI Cooper suffered an active, total failure of the Footwell Control Module—the precise component identified in Recall 23V-337. The module short-circuited, creating a constant parasitic power drain that disables the battery and renders the vehicle completely un-drivable. I have been without a functioning car for over three weeks. Keeler MINI claims the recall repair will take four weeks due to parts delays, yet they explicitly refuse to provide a dealer loaner or authorize a rental vehicle while holding my disabled car. Representatives from MINI USA Corporate explicitly confirmed to us that under official Service Bulletin SI B61 05 23, this recall qualifies for Alternative Mobility Solutions (AMS) rental reimbursement, and a MINI Regional Director confirmed I should receive a loaner. However, Keeler MINI's service staff refuses to issue a vehicle, screening our calls, ignoring repeated messages, and refusing to let us speak with service management. I am an elderly consumer with significant medical needs. Being left completely stranded without transportation for nearly a month has forced me to miss multiple critical specialist medical appointments (including follow-ups for a TIA/stroke, ophthalmology, physical therapy, and nephrology). This unreasonable barrier to a safety recall remedy poses a severe risk to my health and safety. Addendum: Keeler said parts are available for repair-will still take 4 weeks. I originally called Keeler 9-12 mos ago,every 2-4 wks for an appt that did not take 4 weeks. None available. Footwell Control Module currently totally broken

The contact owns a 2026 Mini Cooper. The contact stated that while driving approximately 65 MPH with the AC unit engaged, the driver’s side window shattered. The contact stated that the window was not impacted to cause the window to shatter. The contact stated that the failure had occurred approximately 15 minutes after the AC unit had been engaged. The contact was able to drive to the nearest BMW dealer. The dealer did not diagnose the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,255.