2010 MINI COOPER Complaints

My husband and I own a 2010 Mini Cooper Clubman, which we bought from a used car dealer in September 2022. The control module failed this summer, resulting in the high beams not functioning. A safety recall was issued by MINI a few weeks after we made repairs for that same problem. We are writing to request assistance in securing reimbursement from MINI for the cost of parts and labor to replace the control module. Because the NY State Inspection was due soon for our car, we needed to have a new control module installed in the car as quickly as possible. The control module was installed by East End Garage in Jefferson in mid-August. This Garage is close to our home and has competent mechanics who are able to work on Mini Coopers without difficulty. Shortly after the work was ·completed, the mechanic at East End Garage told us that a recall had been issued for Footwell Control Modules (FRM) in 2007-2014 Mini Clubman models, and he gave us a State of New York Supplementary Information sheet regarding the recall. We also received an Important Safety Recall sheet from MINI in November, which is included in the packet of documents we are sending you. It stated that the FRM could become corroded, "potentially resulting in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury". The mechanic told us our control module failed because of corrosion. due to where the control module is placed in the car, which he felt was a design flaw. When we became aware of the recall, we contacted the closest MINI car dealer, Keeler Motors in Latham, NY, to seek reimbursement for the control module replacement. This began a long series of being sent to different places to seek reimbursement (the dealer would not help us). I have enclosed all the receipts and correspondence I have had with these places for your review. The last place we contacted was MINI USA. They responded in mid-November, stating that "the repair performed is not included in this warranty extension" and does not meet

In an attempt to resolve persistent rough running engine issue, mechanic discovered that the timing chain guides failed (broke apart) and that plastic pieces of the guides migrated into the engine oil system.

Engine stalling Oil pan leaks Caused the engine to shut down when slowing down or sitting in traffic on highway. No warning lights prior to incidents Only right after

COPY OF COMPLAINT sent to MINI USA today 9/2/24. (Removed my personal data -name, address, email, phone number): I have been waiting since JULY 2023 for notice of a fix for this DANGEROUS ISSUE of failed FOOTWELL MODULES that can CATCH ON FIRE! How is this either legal or humane? When I call, and I call regularly, to ask about any progress made in CORRECTING THE POTENTIALLY FATAL to the driver, problem, I'm asked to BE PATIENT...that a fix is being studied but none has become available. And, oh yes, always the "FOOTWELL FIRES are very very rare"...so I suppose if I have one and I DIE my heirs should take comfort in knowing that it was very very rare? Here's the bottom line. I spoke with a service manager at MINI OF LOVELAND and I will not divulge his name because he doesn't deserve to be reprimanded or hassled. I asked him if they were replacing ANY FOOTWELL MODULES BECAUSE OF THE RECALL. I was given the same BS about "working on creating a part that will fix it". Yeah, right. But here's the jewel in this conversation: When I asked what they'd do if my Footwell module failed for MECHANICAL REASONS he told me and I BELIEVE it's a fix that should be offered to all affected owners: "He told me that when FWMODULES in my make/model/year mini, fail (not catch fire but fail as they normally do - i.e. windows won't go up or down, OR turn signals and or/headlights won't work, etc. the fix for that also address the recall issue: REPLACE THE FOOTWELL WITH THE SAME PART with these modifications to address the corrosion/fire recall: They remove the old broken module. They clean out the entire footwell removing any signs of corrosion from the leaked in water. THEY PACK the module with material that will prevent moisture from seeping in. AND then they close it back up! AT NO CHARGE TO THE OWNER> I WANT THIS FIX! I deserve this fix as do other mini owners who are affected by this recall to prevent death or severe burns or both from failed footwell modules. THANKS

The contact owns a 2010 Mini Cooper S Clubman. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact had to wait for several minutes after the failure before restarting the vehicle and resuming normal operation. The contact also stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle with white smoke coming from the engine. The contact pulled over and discovered that the plastic on the Body Control Module (BCM) had caused the engine to smoke. The contact also discovered that the ticking noise was coming from the fuel pump relay located inside the BCM. The vehicle was towed to an independent mechanic where the BCM was replaced. Despite the repair, the contact stated that multiple electrical features had failure in operating as needed. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 127,000.

Airbag light is deployed when passenger is sitting in seat. Module under seat is not recognizing the passenger and airbags are turned off. This is a safety concern in likeliness of an accident the passenger could be injured.

I received a recall notice from Mini USA in July 2023 regarding the Footwell Control Module (FRM). The letter states, "This safety recall involves the Footwell Control Module (FRM), an electronic control unit located behind an interior trim panel in the driver's footwell area. Due to a number of contributing factors, over time, the FRM could become susceptible to corrosion. Eventually, the corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury." As of today, August 20, 2024 this recall does not have a fix, and has not been fixed in my car. I am upset that your website states that there is not recall on my car, when I have the letter in front of me. As well, my mechanic tells me this FRM controls the windows, sunroof, and lights. My sunroof hasn't worked properly since just before this recall came out. My mechanic states that MINI/BMW is aware of the problem, yet has not solution. How is it a car maker doesn't have to be more timely in fixing a "potential thermal event"?

The car showed a check vehicle light. Looks like a car being lifted up (red light). The windows do not move up or down, light switches do not work and the blinkers do not work. I was told by my mechanic it was the footwell module. I read there was a recall for this but my VIN wasn't on the list. Is it possible to check to see if it should have been on the list for the recall?

Received a recall letter, July 2023 for the footwell control module on our Mini Cooper Clubman. One 11-29 2023 I sent an email to customer relations because we have not heard anything back about the recall. Received a email from Abigail from monitoring relations on 11-30 2023 she wanted information as far as the VIN number address, name, etc. information was sent that day. I received a email on 12- 2023 that the case has been forward to the management team to an unexpected phone call from them. I did indeed call the number and left a message to call me back. Information given to me that return call was the same which has been repeatedly given to me that they’re working on the recall and will notify us as soon as they have a remedy. I was also told that the issues we have with the mini Cooper during the rain, acting all crazy electronically etc was due to the foot well control module. I sent a message on 5–29-2024 because we still have not heard anything about the recall, this message was sent to the customer relations department. The response I received from Lindsey from the monitoring relations department is that they’re still working on it. This is unacceptable. We have spent $1400 on this vehicle ourselves and of course because there’s no resolution to the recall we’re still at square one. I’ve been polite. I’ve been nice. I am just tired of giving the same answer repeatedly with no remedies this is uncalled for. I put the incident date as the date from I received the recall letter I’d would appreciate any response about this issue. If indeed, there is a remedy soon, I was also told by Abigail because there is no BMW repair around Berkeley Springs WV area that they would pay to have it towed to wherever it needed to go to get fixed. I thank you for your time if any information is needed please call me at [XXX] or you can send an email to [XXX] . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Random airbag and seat belt restraint icon alerts. Code reader says footwell module not found. Also reports audio issue faults but audio works fine. Moved from Arizona to Washington. Now vehicle is subjected to lots of rain. Am worried air bags will not operate properly or go off without reason.