2003 MINI COOPER Complaints

COMPLETE FAILURE OF POWER STEERING PUMP WHILE DRIVING RESULTING IN ALMOST COMPLETE LOSS OF STEERING. POWER STEERING PUMP WAS REPLACED ONLY TO HAVE THE REMANUFACTURED UNIT FAIL 12 MONTHS LATER. UPON INVESTIGATION IT BECAME APPARENT THAT THIS IS A KNOWN PROBLEM FOR 2002-2006 MINI COOPERS. HAVE BEEN INFORMED THAT THIS PUMP DESIGN IS POOR AND PRONE TO FAILURE. *TR

MY 2003 MINI COOPER S HAD A TOTAL FAILURE OF THE POWER STEERING PUMP. THE FAILURE OCCURRED WHILE DRIVING THE CAR AT APROX 60 MPH ON AN EXPRESSWAY NEAR BUFFALO, NY. THE PUMP WAS REPLACED BY ME AT A COST OF APROX $800.00. *TR

DRIVING VEHICLE NORMALLY, POWER ASSIST FOR THE STEERING FAILS CAUSING GREATLY INCREASED EFFORT TO STEER. THIS IS ADDRESSED IN PE10038 BUT THE MODEL YEARS AFFECTED SHOULD INCLUDE 2002 AND 2003 AS THE ELECTRIC POWER ASSIST SYSTEMS WERE THE SAME. I HAVE NOT YET ATTEMPTED TO REPLACE ANY PARTS, ONLY HAVE CONFIRMED FLUID IS FULL AND BOTH COOLING FANS OPERATE. CYCLING THE IGNITION KEY BRIEFLY TO THE OFF POSITION WILL CAUSE POWER ASSIST TO RESUME. *TR

THE UPPER RIGHT HINGE ON THE REAR HATCHDOOR OF MY 2003 MINI SHEARED IN HALF CAUSING THE DOOR TO SPRING OFF AND ALMOST HIT ME ON THE HEAD. IT ALSO POSES THE RISK OF THE REAR HATCH DOOR FLYING OFF WHILE THE CAR IS IN MOTION POSING A HAZARD TO OTHER DRIVERS AND PEDESTRIANS. BMW CHARGED ME $700 DOLLARS TO REPLACE THE HINGE AND REFUSED TO ADMIT RESPONSIBILITY FOR THIS DEFECTIVE DESIGN. WHEN I CHECKED ON THE INTERNET IT APPEARS THAT THIS IS A KNOW HAZARDOUS DEFECT. THE FOLLOWING ARE EMAILS EXCHANGED BY ME WITH BMW WHICH QUOTE SOME OF THE INTERNET THREADS ON THIS ISSUE. SEE E.G. HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/STOCK-PROBLEMS-ISSUES/86679-PLEASE-LUBE-REAR-HATCH-HINGES-2.HTML AND HTTP://WWW.MINICOOPERFORUMS.COM/FORUM/SHOWTHREAD.PHP?T=2245. MOREOVER, THE SERVICE MANAGER FOR MINI AT THE DEALERSHIP ADMITTED TO ME THAT THIS IS A COMMON PROBLEM. EMAIL: THE ISSUE IS NOT THE LIFE OF A VEHICLE PART BUT OF A DESIGN DEFECT AND SAFETY FLAW. HINGES ON THE HATCH LID SHOULD NOT BREAK OFF ENDANGERING OWNERS UNDER NORMAL CONDITIONS. THE LID ALMOST FELL ON MY HEAD. THIS SEEMS TO BE A COMMON PROBLEM AND MY DEALER CONFIRMED IT. ARE YOU GOING TO WAIT FOR A LAWSUIT. MOREOVER, A $700 PRICE TAG TO REPLACE A $30 DOLLAR HINGE IS OUTRAGEOUS. THESE HINGES SHOULD NOT FAIL WITH NORMAL USE AND THAT IS ALL IT HAS BEEN SUBJECTED TOO. IF YOU LOOK ON THE INTERNET YOU WILL SEE NUMEROUS COMPLAINTS ABOUT THIS PROBLEM AND MY GUESS IS THAT YOU HAVE RECEIVED THEM AS WELL. THIS HAS COMPLETELY RUINED THE MINI EXPERIENCE FOR ME AND I WILL NOT BE A REPEAT OWNER WITH THAT ATTITUDE. PLEASE READ THEM. AS YOU CAN SEE YOU HAVE A SERIOUS DESIGN FLAW THAT YOU ARE IGNORING AND PASSING ON TO THE CUSTOMERS. IF I DO NOT RECEIVE SOME SATISFACTION WITH THIS I WILL FILE A COMPLAINT WITH THE NHTSA. ON AUGUST 28, 2010. THE REAR HATCH DOOR OF MY MINI FELL OFF WHEN BEING OPENED BECAUSE THE HINGE BROKE IN HALF. THIS COULD HAVE BEEN SERIOUS BUT FORTUNATELY NO ONE WAS HURT. *TR

COMPLETE LOSS OF POWER STEERING WHEN WARM CAR IS STARTED. NOT A PROBLEM WHEN CAR IS COLD. REQUIRES APPROXIMATELY 1.5 HOURS FOR CAR TO COOL BEFORE CAR CAN BE STARTED AND SAFELY DRIVEN WITH POWER STEERING RESTORED. WILL BE REPLACING WITH OEM POWER STEERING PUMP. NEW PUMP IS APPROX $600 AND LABOR IS APPROX $150 AT INDEPENDENT MECHANIC. DEALER ESTIMATE IS APPROX $1300. OTHER FAMILY MEMBERS WILL NOT DRIVE CAR DUE TO FEAR THAT POWER STEERING WILL BE LOST WHILE DRIVING THOUGH THIS HAS NOT ACTUALLY HAPPENED. *TR

POWER STEERING PUMP ON MY 2003 MINI COOPER S STOPPED WORKING SUDDENLY ON THE FREEWAY. THERE WERE NO SIGNS INDICATING AN IMMINENT PROBLEM; IT JUST CUT ASSISTANCE TO STEERING AND FAILED COMPLETELY. EVEN THOUGH IT WAS DIFFICULT, I WAS ABLE TO DRIVE IT TO A MECHANIC TO GET A REPLACEMENT PS PUMP FOR $820. THIS SEEMS TO BE A VERY COMMON PROBLEM FOR THE MINI BRAND SINCE MORE AND MORE PEOPLE ARE REPORTING POWER STEERING PUMP FAILURES EVEN AT 40KMILES (IN MY CASE, THE CAR HAD 95KMILES WHEN THE PUMP FAILED). THE FAILURE OF THE POWER STEERING PUMP DOES POSE A SAFETY ISSUE, SINCE THE STEERING WHEEL BECOMES EXTREMELY HEAVY AND DIFFICULT TO TURN. *TR

I HAVE OWNED THE VEHICLE SINCE ITS PURCHASE BRAND NEW IN MARCH, 2003. WHEN THE ENGINE IS WARM AND STARTING IT UP AFTER HAVING BEEN SHUT DOWN FOR UP TO TWO HOURS THERE HAS ALWAYS BEEN A MINOR, INTERMITTENT PROBLEM WITH A ROUGH AND SURGING IDLE THAT OSCILLATES BETWEEN 1050 RPM DOWN TO 400 RPM THEN BACK UP THEN DOWN WHICH LASTS FOR ABOUT 30 SECONDS BEFORE SETTLING DOWN. AS THE VEHICLE HAS AGED THE PROBLEM HAS INTENSIFIED TO THE POINT THAT THE ENGINE SOMETIMES STALLS. THE SYMPTOMS ARE SIMILAR TO THOSE AS NOTED IN NHTSA ITEM #10009756, SERVICE BULLETIN #110104 (ROUGH IDLE, STALLING). LATELY IT HAS NOW EVEN BEGUN TO OCCUR WHEN STOPPING QUICKLY CAUSING THE ENGINE TO ALMOST STALL. IF IT WERE AN EMERGENCY SITUATION THERE WOULD NOT BE ENOUGH IMMEDIATE POWER TO ACCELERATE. THE DEALER HAS BEEN SHOWN THE PROBLEM BUT HAS FAILED TO RECTIFY. THE ONLY INVESTIGATION THEY DO IS TO MAKE SURE THE SOFTWARE IN THE VEHICLE IS THE LATEST RELEASE. *TR

MY MINI COOPER S HAS LESS THAN 27,000 MILES ON IT. IT HAS BEEN CAREFULLY DRIVEN AND HAS SUSTAINED NO CRASH DAMAGE. HAD SEVERAL WARNING LIGHTS COME ON THE CAR AND HAD FAILURES WITH THE ABS, STEERING ANGLE SENSOR, AND FRONT WHEEL SENSOR. IN ADDITION AND MOST IMPORTANTLY, I WAS TOLD THAT I HAD "MUSHROOMING" AND CRACKED FRONT SHOCK TOWER MOUNTS ON BOTH SIDES OF THE CAR, AND THAT ALONE WOULD COST OVER $1,400 TO REPAIR. I WAS TOLD THAT HITTING POTHOLES OR OTHER ROAD HAZARDS CAUSED THIS. IN ADDITION, THE DEALER, ROADSHOW MINI IN MEMPHIS, TN, STATED THAT THE SHOCK TOWERS AND FRONT BUSHINGS WERE CONSIDERED WEAR ITEMS, AND THAT THEY COULD BE REDAMAGED IMMEDIATELY IF THE CAR CAME IN CONTACT WITH ANOTHER POTHOLE. ADDITIONALLY, I WAS TOLD BY MINI USA THAT NO ENGINEERS OR NATIONAL REPRESENTATIVES COULD BE CONTACTED, AND THAT THE DEALER WOULD HANDLE ALL QUESTIONS AND CONCERNS. I ASKED IF THERE WERE ANY UPGRADES AND FIXES OFFERED BY MINI AND WAS TOLD THAT THERE WERE NONE. HOWEVER, THIS PROBLEM SEEMS TO BE FAIRLY COMMON, AND THERE ARE SEVERAL AFTERMARKET COMPANIES THAT ADDRESS THIS ISSUE,. THE SERVICE MANAGER AT THE DEALERSHIP STATED THAT HE SEES THIS PROBLEM ON 3-4 CARS IN THE SHOP EVERY MONTH. IT APPEARS THAT THIS IS A DESIGN FLAW, THAT THERE CAN BE STRUT COLLAPSE OR SUSPENSION FAILURE WHILE DRIVING, AND THAT MINI SHOULD HAVE ADDRESSED THIS PROBLEM WITH THESE CARS. FOR NORMAL DRIVING CONDITIONS TO HAVE RESULTED IN DEFORMED AND CRACKED STRUT TOWERS IS UNACCEPTABLE AND REPRESENTS A HAZARDOUS SITUATION. I HAVE NEVER OWNED AN AUTOMOBILE THAT HAD STRUT TOWER FAILURE UNDER NORMAL DRIVING CONDITIONS. *TR

2003 MINI COOPER POWER STEERING FAILURE. WHILE DRIVING AT NORMAL SPEEDS THE POWER STEERING SUDDENLY QUITS WORKING INTERMITTENTLY. IT WILL WORK ON AND OFF. *TR

TRANSMISSION FAILURE AND POWER STEERING FAILURE ON 2003 MINI COOPER (AUTOMATIC) AT 43,000 MILES. ORIGINAL OWNER, NO PSP PROBLEMS UNTIL A MONTH AGO WHEN SUDDENLY LOCKED UP WHILE DRIVING. ONCE RESTARTED THE PROBLEM STOPPED. JUST TRIED TO SELL THE CAR BACK TO THE DEALER WHO THEN OPTED OUT OF THE SALE AFTER INSPECTION AS THEY SAID IT NEEDED A NEW TRANSMISSION ($7,000+). BOTH OF THESE ISSUES SEEM COMMON WHEN I SEARCHED ON THE NET; BOTH SHOULD BE RECALL ISSUES. *TR