2003 MINI COOPER Complaints

ON FEBRUARY 6, 2014 MY MINI COOPER S WAS SERVICED AT THE DEALERSHIP MINI COOPER OF CONCORD FOR A RECALL IN THE POWER STEERING PUMP. SHORTLY, AFTER IN MARCH MY CAR STARTED TO SMOKE FROM THE ENGINE AND MY CAR BURSTED INTO FLAMES. THE FIRE DEPARTMENT CAME AND TURNED DOWN THE FIRE, HOWEVER MY CAR IS A COMPLETE LOSS. I CALLED MINI COOPER OF CONCORD, HOWEVER NO ONE COULD PROVIDE HELP. I ALSO EMAILED THE HEAD OF THE DEALERSHIP AND THERE WAS NO RESPONSE. I INVESTIGATED ONLINE AND NOTICED THAT MANY PEOPLE HAD SIMILAR PROBLEMS WITH THE WATER PUMP LEAKING AND CATCHING FIRE IN THE ENGINE. I CALLED MINI USA AND FILED A CASE,AND THEY PROMISED TO RESPOND WITHIN 3 DAYS. HOWEVER, THEY DID NOT ONLY UNTIL I CALLED VARIOUS TIMES AND FINALLY WAS ABLE TO REACH A REPRESENTATIVE. JAMES INFORMED ME THAT THERE WAS NO WAY TO EVALUATE THE MINI COOPER WAS AS AT FAULT AND ONLY TRIED TO SELL ME A NEW CAR. I AM VERY DISAPPOINTED WITH MINI COOPER'S CUSTOMER SERVICE AND LACK OF SUPPORT. MY CAR IS NOW A COMPLETE LOSS. *TR

WAS APPROACHING AIRPORT PARKING LOT (DRIVING WAY TOO FAST, BECAUSE I WAS LATE!) WHEN THE POWER STEERING SUDDENLY "FAILED"! IT WAS REALLY FRIGHTENING TO HAVE NO CONTROL, AS THE CAR PULLED TO THE LEFT. LUCKILY, THERE WERE NO CARS COMING FROM BEHIND. JUST BEFORE THE CAR CAME TO A COMPLETE STOP, THE POWER STEERING MYSTERIOUSLY "RETURNED". IF THIS WERE TO HAPPEN WHILST DRIVING AT HIGH SPEED ON THE INTERSTATE, IT WOULD SURELY END WITH FATALITIES. (THIS PROBLEM HAS OCCURRED ONLY ONCE, HOWEVER, I'VE OWNED THE CAR FOR ONLY 8 1/2 MONTHS!). *TR

DRIVING HIGHWAY SPEEDS, STEERING GOT REALLY HEAVY HARD TO TURN, THEN THE BATTERY LIGHT CAME ON, STARTING SMELLING SOMETHING ELECTRICAL BURNING, PULLED OVER OFF THE ROAD SHUT CAR OFF, SMOKE COMING FROM THE HOOD, OPEN IT, SMOKE WAS COMING FROM THE BACK OF ENGINE. SMOKE SUBSIDED IN A FEW MINUTES, CALLED TOW TRUCK, TOW BACK TO WORK, OVER THE NEXT COUPLE OF DAYS FOUND THAT THE POWER STEERING PUMP LOCKED UP AND FRIED IT, IT ALSO DRAW A LOT OF AMPERAGE THAT IT BLOW 100 AMP MAIN FUSE UNDER FUSE BLOCK, BURNT MAIN POWER WIRE TO POWER STEERING PUMP. REPLACED PUMP, WIRING AND FUSE. *TR

THE TRANSMISSION IN MY CAR FAILED WHEN I WAS TRYING TO GO THROUGH A GREEN LIGHT. THERE WERE NO PRIOR WARNING SIGNS THAT THE TRANSMISSION WAS GOING TO STOP WORKING. I WAS LEFT STRANDED IN THE MIDDLE OF AN INTERSECTION BECAUSE OF THIS. I WAS NEARLY HIT SEVERAL TIMES BECAUSE OF MY LOCATION. WHEN I SPOKE TO THE MINI DEALER THEY TOLD ME THAT THIS WAS A KNOW PROBLEM AND THERE WAS NOTHING THEY COULD DO ABOUT IT AND THAT THIS WAS A KNOWN PROBLEM WITH THIS TYPE OF TRANSMISSION. *TR

I HAVE A PROBLEM WITH MY 2003 MINI COOPER POWER STEERING ITS LEAKING POWER STEERING FLUIDS ALL OVER THE BOTTOM OF THE VEHICLE AND SOMETIME I SMELL BURNING. *TR

FOR THE SECOND TIME IN THE LIFE OF THIS CAR (FIRST IN 2011), THE STEERING PUMP STOPPED WORKING WHILE I WAS DRIVING. THE FIRST TIME I WAS LUCKY AND AT LOW SPEED HIT A CONCRETE PILING IN A PARKING GARAGE. THE SECOND TIME I WAS ACTUALLY IN TRAFFIC IN AN INTERSECTION. I WAS LUCKY NOT TO HIT THE COLLEGE STUDENTS IN THE CROSS WALK, AGAIN BECAUSE I WAS NOT GOING VERY FAST, BUT IT'S A HUGE SAFETY ISSUE. AND HAD I NOT KNOWN WHAT WAS GOING ON DUE TO THE FIRST TIME THE STEERING PUMP BLEW OUT, I WOULD NOT HAVE KNOWN TO BREAK AND RE-START THE CAR TO RESOLVE THE ISSUE. HONESTLY, THE CAR CANNOT BE STEERED WHEN THE PUMP STOPS FUNCTIONING. AND MINI HAS KNOWN FOR YEARS THAT THIS IS AN ISSUE. I HAD TO WAIT 8 WEEKS FOR THE FAN TO COME IN AND THEY DIDN'T WANT TO DO ANY WORK UNTIL THEY HAD BOTH PARTS. THE PUMPS NEED TO BE RE-DESIGNED. *TR

TL* THE CONTACT OWNS A 2003 MINI COPPER S. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED INTO A PARKING SPACE WHERE THE CONTACT SHUT OFF AND RESTARTED THE ENGINE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S PLACE OF RESIDENCE BUT HAD NOT BEEN TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

I HAVE AN 03 MINI COOPER BASE MODEL THAT HAD THE IMPENDING POWER STEERING FAILURE. IT HAPPENED SUDDENLY AND WITHOUT ANY INDICATION. LAST JUNE I RECEIVED THE REIMBURSEMENT LETTER, SO I SENT IN MY INFORMATION AND RECEIPT FOR THE REPLACEMENT. AS TIME PASSED AND NO RESPONSE FROM MINI I DECIDED TO CONTACT COSTUMER RELATIONS, NEEDLESS TO SAY THEY HAD NOTHING ON FILE AND SAID IT SHOULD TAKE ANOTHER MONTH TO RECEIVE MY INFO. ANOTHER MONTH PASSED, KEEP IN MIND WE ARE IN AUGUST NOW, NO RESPONSE. CALLED THEM UP AND WAS TOLD MY INFORMATION IS STILL NOT THERE. SO I SENT TWO EMAILS WITH MY RECEIPT IN HOPES THAT IT MIGHT SPEED UP THE PROCESS. ABOUT THREE MONTHS LATER I CALLED AND THEY HAD SAID THEY RECEIVED MY INFORMATION AND THAT THEY HAD SENT IT TO THEIR REIMBURSING DIVISION. TWO DAYS AGO I CALLED AND THEY GAVE ME THE RUN AROUND AGAIN. THIS IS JUST OUTRAGEOUS, IF YOUR GOING TO SEND A LETTER SAY YOU'LL REIMBURSE EVERYONE DO IT IN A TIMELY PROFESSIONAL MANNER. JUST BEFORE ALL THIS HAPPENED I HAD NO PROBLEM WITH MINI. I WAS ACTUALLY THINKING ABOUT BUYING A 4DOOR VERSION OF THE MINI. AFTER THIS INCIDENT I WILL NOT BE PURCHASING A MINI OR BMW FOR THAT MATTER. IN ADDITION I WILL INFLUENCE PEOPLE INTO NOT PURCHASING ANY OF THEIR PRODUCTS. I UNDERSTAND THEY HAD A LOT OF PEOPLE SEND IN LETTERS FOR REIMBURSEMENTS BUT IT IS NOT OK TO LIE TO PEOPLE. I ALSO KNOW I AM NOT THE ONLY ONE WHO HAS HAD THIS ISSUE. I AM TRYING TO CONTACT AS MUCH PEOPLE AS I CAN ABOUT THIS MATTER IN HOPES THAT THIS DOESN'T HAPPEN TO ANYONE ELSE. NOBODY SHOULD HAVE TO DEAL WITH THIS. *TR

MINI COOPER WITH A CVT AUTO TRANSMISSION: I NOTICED THAT THE ENGINE WOULD "REV." UP WHEN I STEP ON THE GAS PEDAL, AND THE CAR WOULD NOT ACCELERATE. I PULLED OVER AND SHUT OF THE ENGINE, THAN RESTARTED THE ENGINE AND MOVED AHEAD. LATER THE "SLIPPING" HAPPENED AGAIN AND AGAIN; AT ALL SPEEDS AND WITH A COLD OR HOT ENGINE. IN ADDITION, THIS PROBLEM HAS OCCURRED WHILE TRAVELING AT HIGHWAY SPEEDS 55+MPH, AND THIS REQUIRES COASTING OVER TO A BREAKDOWN LANE TO AVOID A COLLISION. THE CONDITION STILL EXISTS AND I AM TRYING TO LOCATE AN INDEPENDENT REPAIR SHOP TO DIAGNOSE THE PROBLEM AND HOPEFULLY RECTIFY THE PROBLEM AT A REASONABLE COST. MINI COOPER DEALERS ARE ASKING BETWEEN $5000 TO $9000.00 TO REPAIR/REPLACE THE TRANSMISSION. I HAVE REASON TO BELIEVE THAT MINI KNEW ABOUT THIS PROBLEM AS EARLY AS 2005. ASIDE FROM DOING WARRANTY REPAIRS NO ATTEMPT HAS BEEN MADE BY MINI TO NOTIFY OWNERS AND/OR OFFER TO REPAIR/REPLACE THESE FAULTY TRANSMISSIONS. *TR

BACK IN MAY OF 2013 THE POWER STEERING PUMP STARTING BEING VERY LOUD AND MAKING NOISES. THE STEERING WHEEL IS ALSO QUITE HARD TO TURN SINCE THEN. THIS COULD END UP BADLY WHEN COMPLETELY FAILS WHEN I'M MID-TURN OR SOMETHING. THIS NEEDS TO BE FIXED ASAP. *TR