2013 MINI COOPER Complaints

THE METAL CLADDING ON THE PASSENGER DOOR HANDLE DETACHED AND WHEN I GRABBED THE HANDLE TO GET INTO THE CAR THE METAL CUT INTO MY INDEX FINGER, REQUIRING 5 STITCHES TO CLOSE THE WOUND. THE CAR WAS STATIONARY AND PARKED IN MY SPACE ON PRIVATE PROPERTY.

2013 MINI COOPER PACEMAN BASE AUTO. 05/30/2016- WE EXPERIENCE INSTANCES WHERE VEHICLE CONTINUES TO ACCELERATE MAINTAINING SPEED AFTER RELEASING GAS PEDAL WHILE VEHICLE IS IN MOTION ON CITY STREET, HIGHWAY, CITY STREET GOING DOWNHILL. DURATION OF THE PERIOD OF CONTINUED ACCELERATION MAINTAINING SPEED TYPICALLY LAST 1 TO 3 SECONDS. WE NOTED THAT THE OCCURRENCE OF THESE INSTANCES BEGAN RECENTLY AFTER ANNUAL SERVICE IN 05/2016. WE INQUIRED IF VEHICLE HAD RECENT SOFTWARE UPDATE. DEALER CANNOT DIAGNOSE ANY DEFECT. DEALER CITED ADAPTIVE ENGINE CONTROL UNIT (ECU). DEALER ACKNOWLEDGED OTHER CUSTOMERS HAVE CITED THE SAME ISSUE WE ARE EXPERIENCING. DEALER RESET ECU UNIT. WE INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM. DEALER OFFERED TO PERFORM TRANSMISSION FLUID SERVICE AT OUR EXPENSE. NOTE VEHICLE STILL UNDER NEW CAR WARRANTY. DEALER ADVICE WHEN INSTANCE OF ACCELERATION OCCURS TO PRESS THE BRAKE. DEALER ADVISED US TO CHANGE DRIVING STYLE. WE CONFIRMED ALL REMEDIES AT DEALER LEVEL EXHAUSTED. WE CONTACTED MINI USA FOR ASSISTANCE AND INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM, REQUESTED MINI USA WORK WITH DEALER TO COVER EXPENSE. MINI USA CONTACTED DEALER. MINI USA DECLINED TO COVER TRANSMISSION FLUID SERVICE EXPENSE. MINI USA REFERRED US BACK TO DEALER SERVICE MANAGER FOR FURTHER ASSISTANCE AND CLOSED INCIDENT. MINI USA OFFERED TO HAVE REGIONAL REP MEET WITH US WHEN AT DEALER IN 09/2016. WE ACCEPTED OFFER TO MEET. 09/14/2016 WE CONTACTED MINI USA ABOUT MEETING WITH REGIONAL REP. MINI USA HAD NO RECORD OF OFFER OR REQUEST. WE INFORMED MINI USA ALSO EXPERIENCING SAME ACCELERATION ISSUE IN 2013 MINI COOPER COUNTRYMAN BASE AUTOMATIC. ANNUAL SERVICE FOR THIS VEHICLE IN 05/2016. WE ASKED IF PROBLEM IS ECU SOFTWARE RELATED. FOR THE RECORD WE INFORMED MINI USA THAT THEY HAVE DEEMED VEHICLE SAFE TO DRIVE.

TL* THE CONTACT OWNED A 2013 MINI COOPER S. WHILE DRIVING APPROXIMATELY 30 MPH ON A HILL, THE DRIVER DROVE DOWN A SMALL EMBANKMENT, CRASHED INTO A BARBED WIRE FENCE, DROVE INTO A PASTURE, AND CRASHED INTO A TREE. THE TREE FELL ON TOP OF THE VEHICLE. THE SIDE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MULTIPLE INJURIES TO THE LEFT SIDE OF THE BODY AND BRAIN INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000... UPDATED 10/13/16 *BF *TR

VEHICLE DISPLAYS LOSS OF ACCELERATION FROM STOP TO TAKE OFF. THIS LOSS OF POWER CAN LAST UP TO SECONDS. THIS PRESENTS A SAFETY ISSUE IN CIRCUMSTANCES WHERE THE VEHICLE COULD BE IN THE MIDDLE OF AN INTERSECTION WHILE THE LOSS OF POWER OCCURS. I'VE TAKEN THE CAR TO MINI 3 TIMES. THE FIRST TIME THE COILS AND PLUGS WERE REPLACED. SECOND TIME THE ISSUE COULD NOT BE REPRODUCED. THIRD TIME THE VEHICLE WAS REPROGRAMMED. THE CAR IS STILL DISPLAYING THE SAME ISSUE AND IS INTERMITTENT. AS OF THIS DATE, 6/18/2016, THE CAR LAST DISPLAYED THIS ISSUE ON 6/17/2016. I'VE CONTACTED MINI USA AND I AM AWAITING THERE REPLY.

I DROVE AN AUTOMATIC 2013 CERTIFIED MINI COOPER OFF THE LOT WITH 33K PRIOR MILES. AFTER LESS THAN A WEEK, AND AFTER ONLY DRIVING A TOTAL OF 254 MILES, THE ACCELERATOR FAILED IN THE MIDDLE OF AN INTERSECTION. I DID NOT LOOSE ALL POWER, THE GAS PEDAL JUST QUIT RESPONDING WHILE I WAS DRIVING. ALL OTHER SYSTEMS IN THE CAR SEEMED FULLY RESPONSIVE/OPERATIONAL WITH EXCEPTION TO THE ACCELERATOR. THE ENGINE DID NOT REV AND THE CAR DID NOT RESPOND TO THE ACCELERATOR EVEN WHEN IT WAS PUSHED FULLY DOWN. MY CAR WAS MANUALLY PUSHED OUT OF THE INTERSECTION/TRAFFIC WITH HELP BY THE PERSON BEHIND ME. AFTER SAFELY TO THE SIDE OF THE ROAD, I TURNED OFF THE CAR. AFTER ABOUT 5 MINUTES I RESTARTED THE CAR AND THE GAS PEDAL WAS OPERATIONAL. THE FOLLOWING DAY I DROVE THE CAR BACK TO THE DEALER WITHOUT INCIDENT. THEY RE-CHECKED THE CERTIFICATION ITEMS AND WERE NOT ABLE TO DIAGNOSE THE PROBLEM. THEIR ERROR READERS DID NOT DETECT ANY CODES. PERPLEXED- THEY SENT THE INFORMATION TO THEIR TECHNICAL ENGINEERING DEPARTMENT. THE ENGINEERS CLAIM THAT IT IS A NEEDED SOFTWARE UPDATE THAT CAUSED THE ACCELERATOR FAILURE WHILE THE VEHICLE WAS IN MOTION. THE ENGINEERS ARE ASKING THAT THE MINI SERVICE DEPARTMENT UPDATE THE SOFTWARE AND DRIVE A BIT TO TEST THE VEHICLE. THE SITUATION THAT THE NEEDED SOFTWARE UPDATE CAUSED IS DANGEROUS. I HAVE SEEN POSTS FROM OTHER MINI COOPER DRIVERS WHO HAVE/ARE EXPERIENCING THIS ISSUE- YET THERE ARE NO RECALLS OR KNOWN SERVICE BULLETINS FOR THE HAZARDOUS PROBLEM. I DID NOTIFY MINI USA (CORPORATE) OF THE ACCELERATOR FAILURE. NOTES: THE CAR WAS VERY RECENTLY FULLY SERVICED/CERTIFIED WITH NO KNOW PROBLEMS, I HAD FUEL, I WAS IN DRIVE, THE CAR WAS IN MOTION, I WAS ATTEMPTING TO MAKE A LEFT TURN IN A RESIDENTIAL INTERSECTION, I WAS IN THE PROCESS OF ACCELERATING WHEN THE GAS PEDAL FAILED TO RESPOND FURTHER- I WAS IMMOBILIZED IN THE MIDDLE OF AN INTERSECTION.

THE CUP HOLDER LEAKS IF THERE IS ANY FLUID SPILLED IN IT AND SHORTS OUT AN ELECTRICAL COMPONENT THAT CONTROLS THE GEAR SHIFT KNOB. EVEN THE SMALLEST AMOUNT OF LIQUID CAN CAUSE THIS.

ON SATURDAY MARCH 19TH, 2016 I EXPERIENCED A MAJOR VEHICLE MALFUNCTION WITH MY 2013 MINI PACEMAN S. WHILE TRAVELING NB ON THE 15 FREEWAY IN THE #1 OR FAST LANE, I SLOWED FOR TRAFFIC TO A STOP, IMMEDIATELY THE CAR TEMPERATURE LIGHT TURNED ON AND WITHIN SECONDS IT CHANGED TO THE HALF ENGINE LIGHT. DURING THIS TIME I WAS ABLE TO TURN THE STEERING WHEEL 3 TIMES TO ATTEMPT TO MOVE THE VEHICLE OUT OF TRAFFIC LANES TO PREVENT INJURY AND THE CAR DIED. THE VEHICLE ROLLED OUT OF THE FAST LANE ONTO THE SHOULDER WHERE I SAT WITH 3 CHILDREN INSIDE THE CAR AND IMMEDIATELY CALLED FOR A TOW TRUCK. WHILE WAITING FOR THE TOW TRUCK A CHP (CALIFORNIA HIGHWAY PATROL) OFFICER PULLED UP BEHIND ME AND CONTACTED ME AT THE DRIVER WINDOW WHICH I HAD ROLLED DOWN. HE ASKED WHAT HAPPENED WITH THE CAR AND I EXPLAINED THAT IT HAD DIED. HE ASKED ME TO MOVE IT TO A SAFER LOCATION AND I EXPLAINED THAT I COULDN'T. HE ASKED ME TO GET OUT AND HE GOT INTO THE DRIVER SEAT TO ATTEMPT TO GET THE CAR INTO NEUTRAL. HE WAS ABLE TO, AND HE PUSHED IT MAYBE 5 FEET DOWN THE SLIGHT SLOPE. HE USED THE EMERGENCY BREAK TO STOP IT AND LEFT IT THERE TO WAIT FOR THE TOW TRUCK. LACK OF A CHECK ENGINE LIGHT ON A CAR WITH COMMON FAILURE ITEMS SUCH AS 'LEAKING OIL PUMP DRIVE UNITS' THAT ALLOW THE ENGINE COOLANT TO LEAK OUT SHOULD HAVE AN INDICATOR LIGHT TO PREVENT THIS TYPE OF PROBLEM BEFORE THE PROBLEM IS HUGE AND CAN'T BE FIXED. WHEN WAS I SUPPOSED TO KNOW THAT THE COOLANT WAS LEAKING OUT?

VIN: [XXX] AIRBAG SYSTEM MALFUNCTION WARNING LAMP CAME ON ANDROID STAYS ON. VEHICLE WAS BEING DRIVEN ON INTERSTATE WHEN THE WARNING LAMP CAME ON. ODOMETER READING WHEN THE WARNING LAMP CAME ON WAS: 42630 MILES. CALLED MINI CHARLESTON OF SAVANNAH AND ALSO MINI CUSTOMER SERVICE AND WAS INFORMED THAT THEORY IS NO RECALL FOR THIS PARTICULAR VIN DESPITE OTHER VIN'S OF THE SAME MODEL BEING AFFECTED BY AN AIRBAG SENSOR MALFUNCTION. AM NOW FACED WITH THE POTENTIAL FOR THE AIRBAGS TO INADVERTENTLY DEPLOY DURING NORMAL DRIVING, OR THE AIRBAGS NOT DEPLOYING IN THE EVENT OF A CRASH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 MINI COOPER. THE CONTACT STATED THAT THE WINDSHIELD WAS FRACTURED WITHOUT IMPACT. THE WINDSHIELD WAS NO LONGER ATTACHED TO THE VEHICLE AND WAS AT RISK OF COMPLETELY DETACHING. THE CONTACT INFORMED THE DEALER WHO STATED THEY WERE UNABLE TO REPLACE THE WINDSHIELD BECAUSE IT WAS NOT COVERED IN THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

THIS IS THE SECOND TIME IN 13 MONTHS THE REAR SUNROOF EXPLODED WHILE DRIVING FOR NO REASON. WE WERE DRIVING AROUND 45MPH AND IT SOUNDED LIKE A GUNSHOT. THE SCREEN WAS CLOSED BUT GLASS SHARDS FELL THROUGH THE SCREEN ALL OVER OUR DOG AND THE BACK SEAT.