MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2014 MINI COOPER- ALAMEDA, CA
I HAVE A 2014 MINI COOPER HARDTOP. I HAVE HAD THIS CAR SERVICED AT LEAST 4 SEPARATE TIMES FOR A RECURRING ISSUE. TODAY WAS VERY DIFFERENT AND UNEXPLAINABLE. I WAS DRIVING TO WORK ON THE FREEWAY, MY CAR REACHES SPEEDS OF 80 AT LEAST, BUT I HAD SLOWED TO A CRAWL BEFORE THE TOLL PLAZA. TRAFFIC WAS THE USUAL HEAVY TRAFFIC. I MUST HAVE BEEN GOING 5-10 MPH IN STOP AND GO TRAFFIC. SUDDENLY, TH CAR STARTED BUCKING , LIKE IT WAS HAVING TROUBLE DOWNSHIFTING . THIS IS THE TYPICAL BUCKING IT MAKES RIGHT BEFORE THE "DRIVE TRAIN MALFUNCTION: DRIVE MODERATELY." WARNING COMES ON. THE ENGINE STARTED TICKING (TO ME THAT IS INDICATING LACK OR NO OIL). "DRIVE TRAIN MALFUNCTION: DRIVE MODERATELY." AND "DROP IN OIL PRESSURE. SLOW TO A STOP " WARNINGS BOTH CAME ON. I PULLED OVER 3 LANES QUICKLY TO THE SIDE OF THE FREEWAY , SHUT THE CAR OFF AND HOPED I WAS IN A SAFE SPOT. WHEN THE TOW TRUCK OPERATOR CAME, HE TOLD ME OIL WAS UNDERNEATH MY CAR. WHY WOULD A CAR JUST SPILL OIL OUT WHILE DRIVING ? IM PRETTY SCARED OF WHAT HAS HAPPENED TO MY ENGINE. CAR IS AT THE DEALER, AND I'M REALLY NOT CONFIDENT IN THIS CAR. I HAVE NOT BEEN CONFIDENT SINCE ALL OF THE PROBLEMS I HAVE HAD SINCE PURCHASE.
Source: NHTSA WEB SITE -
2013 MINI COOPER- DULUTH, GA
I WAS INVOLVED IN A CAR ACCIDENT ON 10/15/2015 WHICH I REAR ENDED A PICKUP TRUCK. I WAS GOING ROUGHLY 45-50 MPH WHEN THE TRUCK IN FRONT SLAMMED THEIR BRAKES WHICH CAUSED ME TO CRASH INTO HIS REAR END OF THE TRUCK. THE FRONT OF THE CAR IS IN BAD SHAPE AND LUCKILY I WAS NOT INJURED. HOWEVER, THE AIRBAGS IN THE CAR DID NOT DEPLOY WHICH I FIND VERY DISTURBING.
Source: NHTSA WEB SITE -
2010 MINI COOPER S- HASBROUCK HEIGHTS, NJ
PURCHASED CAR APRIL 2014 W 46,000 MILES. WARRANTY HISTORY SHOWED VALVE GASKET REPLACED. AT 64000 MILES DEALER SAYS IT NEEDS TO BE REPLACED AGAIN. NOT TOLD AT PURCHASE - AT MINI DLR - THAT CAR CONSUMES A QUART OF OIL EVERY 700 MILES WHICH I WAS JUST TOLD BY LOCAL SERVICING DEALER THAT THEY CONSIDER THAT NORMAL. LEAK AT GASKET CONTRIBUTES TO AIR INFILTRATION AND POOR OIL CONSUMPTION I WAS TOLD. I WOULD NOT HAVE PURCHASED THE CAR KNOWING THIS. IT ADDS CONSIDERABLY TO THE OPERATING COSTS. AFTER TELLING SERVICING DLR THIS WEEKEND THAT I KNEW THE CAR HAD ALREADY HAD VALVE COVER GASKET REPLACED, HE SAID HE WOULD COVER 75% OF OVER $800 COST. HE OBVIOUSLY KNEW THAT IT DIDN'T OR SHOULDN'T NEED THAT WORK SO SOON AFTER BEING DONE. THE MINI DEALERS ARE THIEVES AND WITHHOLD VITAL INFORMATION. THE STRUT MOUNT APPARENTLY IS ALSO "DOMED" WHICH SPEAKS TO STRUCTURAL INTEGRITY OF THIS CAR. I WOULD NEVER RECOMMEND A MINI TO ANYONE AND FEEL THEIR PRACTICES ARE COMPLETELY UNETHICAL AND THE BUILD QUALITY IS SUBSTANDARD TO WHAT IS CONSIDERED NORMAL. WHO NEEDS TO HAVE THE VALVE COVER GASKETS REPLACED TWICE IN UNDER 65,000 MILES? WHO HAS TO GO AND BUY OIL EVERY MONTH AND A HALF? THE LAST CAR I OWNED THAT NEEDED THAT WAS A 20 YEAR OLD 1975 PONTIAC WITH OVER 100K. MILES. GARBAGE.
Source: NHTSA WEB SITE -
2005 MINI COOPER S CONVERTIBLE- SEBASTOPOL, CA
TL* THE CONTACT OWNS A 2005 MINI COOPER S CONVERTIBLE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 MINI COOPER S CONVERTIBLE- ORLANDO, FL
TL* THE CONTACT OWNS A 2006 MINI COOPER S CONVERTIBLE. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2005 MINI COOPER- RIVERSIDE, IL
THE WRITTEN "SAFETY RECALL NOTICE" THAT I RECEIVED IN THE MAIL YESTERDAY, OCTOBER 14, 2015, OF WHICH BMW/MINI LIKELY PROVIDED NHTSA A COPY IS BOTH FALSE AND MISLEADING. FOUR MONTHS AFTER BMW/MINI NOTIFIED ME NOT TO ALLOW AN ADULT-SIZE PERSON TO RIDE IN THE FRONT PASSENGER SEAT OF THIS FOUR-SEAT, TWO-DOOR AUTOMOBILE, THE CURRENT WRITTEN NOTICE INDICATES THAT BMW'S MINI DEALERS "ARE NOW READY" AND I SHOULD "SCHEDULE AN APPOINTMENT FOR RECALL REPAIR SERVICE AS SOON AS POSSIBLE." IN USING THE WEBSITE PROVIDED IN THE NOTICE TO LOCATE THE NEAREST DEALER, I WAS UNABLE TO SCHEDULE AN APPOINTMENT. THE DEALER HAD NO PARTS AND WOULD NOT EVEN SCHEDULE AN APPOINTMENT TO OCCUR IN THE FUTURE. A CALL TO THE BMW/MINI TOLL-FREE NUMBER INCLUDED IN THE NOTICE CAUSED THE BMW/MINI "CUSTOMER RELATIONS AND SERVICES" REPRESENTATIVE TO ADMIT THAT THE NOTICE WAS FALSE AND THAT MANY DEALERS ARE NOT READY TO SCHEDULE APPOINTMENTS FOR THIS SERVICE. THE NOTICE FOR RECALL CAMPAIGN NO. 15V-205 INDICATES THAT IT WAS SENT TO ME "IN ACCORDANCE WITH THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT." DOES NHTSA REALLY CONDONE FALSE AND MISLEADING WRITTEN NOTICES PURPORTED TO BE IN ACCORDANCE WITH FEDERAL SAFETY LAW?
Source: NHTSA WEB SITE -
2006 MINI COOPER- HOUSTON, TX
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MINI COOPER- EL PASO, TX
MISS FUNCTION WITH HIGH PRESSURE FUEL PUMP, EVERY MORNING I HAVE PROBLEMS TO START UP MY MINI. LOSS OF POWER RESULT FROM THIS MISS FUNCTION WHICH REPRESENT A DANGEROUS SITUATION ON A HIGHWAY BY NOT HAVING THE POWER TO REACT TO ANY SITUATION. I TOOKED TO LOCAL DEALER AND THEY GAVE ME A LIST OF POSSIBLE SOLUTIONS, INCLUDING TO CHANGE THE HIGH PRESURE FUEL PUMP. NOW I HAD BEEN SEARCHING FOR OTHER OWNERS IF THEY HAVE EXPERIENCED THE SAME PROBLEM AND I DID FOUND OUT THAT THERE ARE SEVERAL BLOGS TALKING ABOUT THIS ISSUE. I AM CONCERN ABOUT MY SAFETY AND MY FAMILY SAFETY WHEN THEY DRIVE WITH ME. PLEAES CONTACT ME IF YOU NEED MORE DETAILS ON THIS ISSUE. [XXX] I DO NOT UNDERS STAND WHY MINI/BMW CONTINUES NOT ACCEPTING THIS IS A MANUFACTURING PROBLEM, HOPE NO BODY GET HURT AS A RESULT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Source: NHTSA WEB SITE -
2009 MINI COOPER CLUBMAN- COAMO, PR
THE PASSENGER AIR BAG IS ACTIVE WITH NO PERSON IN THE SEAT, IT GO ON AND OFF EVERY TIME. I DESACTIVE BUT GO ON AGAIN. THE NO ACTIVE THE AIR BAG WHEN SOMEBODY IS IN THE SEAT AND GOES ON AND OFF.
Source: NHTSA WEB SITE -
2009 MINI COOPER CONVERTIBLE- WEST CHESTER, PA
TIMING CHAIN PROBLEMS AT 75,000 MILES ON BASE MODEL 2009 MINI COOPER CONVERTIBLE. WELL KNOWN "DEATH RATTLE" WHEN ENGINE FIRST STARTS. ALSO OIL DIPSTICK WILL NOT GO FULLY BACK INTO THE TUBE (STICKS OUT ABOUT 4 INCHES). DEALER AND MINI CONTACTED. DEALER SAYS TIMING CHAIN ISSUE AND QUOTED ~$1400 REPAIR. ALSO SAID OIL PAN NEEDS REPLACING, ANOTHER ~$300. MINI NOT WILLING TO PAY FOR REPAIR. WELL KNOWN PROBLEM. 500,000 MINI'S RECALLED (S MODEL). NOT SURE WHY BASE MODEL WAS NOT INCLUDED IN THIS RECALL. IT SHOULD BE.
Source: NHTSA WEB SITE