MINI Complaints

On [XXX], mileage was 47,744 I took Mini for service, and told them that the front right headlight didn't work, they replaced the light bulb and they found out that the headlight was still inoperable, and internally shorted. They didn't want to include it in the extended warranty. The mini has electrical issues (FRM). The headlight wires are damaged inside the light housing and are bare-striped even if you change the light bulb when you hit a bump the wires touch the bulb short out. So my car was under the extended warranty when I took it to Braman Motors Miami for service but they failed to correct the problem. BMW of North America extended the warranty for 10 years /156,000 miles whichever occurs first, as determined by your vehicle's service date (original service date is 3/16/2010) extending the limited warranty for the Footwell Module (FRM) This problem is a known problem by BMW / Mini they currently have open recalls on the model, series, production date, and year. but since hardly anyone files complaints to NHTSA in Fla, this problem is ongoing. [XXX], under violation of federal law (The Safety Act) dealers can't sell, lease, or deliver any vehicle until recall repairs have been performed. But they overlook the problem at the dealership when the car is in the shop for service. I was given a multi-point inspection it passed 28 of them LOL, but the first one (Operation of all light and signals, (passed)...lol So how can this test pass? When I picked up the Mini nothing was working turn signals, the front right headlight, windows, hazard lights, fog lights. However, the dealer overlooks the safety recall and wants to charge the client an additional charge to diagnose the FRM. They gave me an estimate for $1,985.38 if I had approved the work that they said the Mini needed, but nothing to do with the recall (FRM) is this how BMW handles this safety recall? They don't care to solve the problem at any level dealer or manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

The contact owns a 2010 Mini Cooper Clubman S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Message on start and stop - “Secure vehicle with parking brake when stopped. Consult service center” service center says $2K to fix for a $an inexpensive part. Does not impact performance of car but sounds like a safety issue.

The passenger occupancy seat sensor is defective (as reported by many other owners of this vehicle model). The sensor is very costly to replace in terms of parts ($1,500) and labor ($1,500) and MINI does not sell the sensor separately as it is embedded in the seat foam. The defective sensor does not recognize a passenger sitting in the passenger seat and deactivates the passenger airbag which is an essential, lifesaving device fitted to a small vehicle. When involved in a major vehicle collision, without a working airbag, the risk of fatality drastically increases. The sensor is also responsible for NOT deploying the airbag if a passenger under 100lbs is sitting in the seat ie. a child. Again, this is a massive safety concern especially due to other owners resorting to a cheap aftermarket bypass module which will always deploy the airbag. This solution could seriously injure or cause fatalities for passengers under 100lbs. Other MINI models with the same electronic occupancy sensor problems have had recalls issued by the NHTSA and has not issued recalls for vehicles with the same issue consistently. It is the NHTSA's responsibility to hold the manufacturer accountable for ALL vehicle models with similar defects impacting the safe and consistent operation of life preservation devices such as airbags especially when repair costs for these defective devices are cost prohibitive for vehicle owners to replace.

The contact owns a 2013 Mini Cooper Clubman. The contact stated that the driver’s side backup light was inoperable. No warning light was illuminated. The vehicle was taken to a local mechanic who performed a diagnostic test and stated there was a failure with the driver’s side backup light, and a defective footwell module. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,747. The contact stated the defective footwell module was a recall and never informed of the recall.

On the evening of [XXX] at approximately [XXX] my 2012 Mini Cooper S all 4 burst into flames. The car was parked in front of my building for 6 days (we don't use the car very much) in front of my building when the all of a sudden the head lights started flashing followed by the car cabin filling with grey smoke then followed by black smoke then there was a flash (spark?) and the entire cabin the became engulfed in flames. All of this has been captured by our building security camera. I reported the incident the following day to Mini/BMW customer care. I've been sharing emails with Thomas Lula who is investigating the "thermal event" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated that she was unable to check for warning lights due to a previous failure of the instrument cluster. The contact was able to coast the vehicle over to the side of the road. The contact was unable to restart the vehicle and had the vehicle towed to the residence. The contact stated that the stall was an intermittent failure and occurred at various speeds. Additionally, the contact stated that there were various other electrical failures with the power windows. Additionally, the sunroof was unable to open or close as needed. The contact stated that the vehicle was also intermittently not able to turn off after turning the ignition key to the off position and remained running until the vehicle turned off independently. The contact drove the vehicle to a local dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 23V337000 (Electrical System). The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2010 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing an electrical failure. The contact stated that the turn signals, the headlights, the power window switches, the gauges and other unknown components were inoperable. Additionally, the contact stated that the vehicle had locked independently. The local dealer was contacted and informed the contact that they needed to pay a fee for the repairs. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

Driver's side rear caliper appears to be rubbing into rotor...BMW claims that at 16,845 miles from new, that this is merely wear and tear...I believe it is a dangerous design flaw and should be properly vetted...