MINI Complaints

TL*THE CONTACT OWNS A 2005 MINI COOPER S. THE CONTACT STATED THAT THE POWER STEERING FAILED SUDDENLY WITH NO PRIOR WARNING. A LOCAL MECHANIC STATED THAT THE ELECTRONIC POWER STEERING PUMP FAILED WHICH CAUSED THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 51,000.

DEAR NHTSA, OUR COMPLAINT MATCHES THE NHTSA INVESTIGATION BEING CONDUCTED REGARDING THE INTERMITTENT POWER-LOSS OF THE POWER STEERING PUMP OF THE 2004-5 MINI COOPER WE OWN A 2004 MINI COOPER. OUR POWER STEERING LOSS BEGAN FEB '10 AND DESCRIBED AS UNEXPECTED AND INTERMITTENTLY-OCCURRING TOTAL LOSS-OF-ASSIST TO STEERING. THIS WAS RECTIFIED BY A PURCHASE OF A NEW POWER STEERING PUMP FROM MINI COOPER (ELMSFORD, NY) AND PURCHASE OF LABOR (INSTALLATION) FROM STRAUB AUTO REPAIR (HASTINGS ON HUDSON, NY) DURING THAT MONTH. *TR

LOSS OF POWER STEERING AND POWER BRAKES IN A 2005 MINI COOPER CONVERTIBLE. NO WARNING AND INTERMITTENT OCCURRENCE. SOMETIMES WOULD HAPPEN WHILE DRIVING AND SOME TIMES WOULD BE IMMEDIATELY AFTER TURNING CAR ON. TOOK CAR TO MECHANIC AND HE COULD NOT FIND CAUSE. NO COMPUTER DAMAGE, NO CODES PRESENT TO INDICATE THAT ANY THING UNUSUAL HAD OCCURRED. I TRADED THE CAR IN FOR A DIFFERENT MAKER AND MODEL. *TR

2005 MINI COOPER S (BMW) POWER STEERING UNIT FAILURE - VEHICLE HAS LESS THAN 50,000 MILES. *TR

VEHICLE CAUGHT FIRE WHILE PARKED AND UNATTENDED FOR OVER 7 HOURS. IT WAS REPORTED TO THE METROPOLITAN POLICE DEPARTMENT UNDER REPORT NUMBER 10-140-031. THE FIRE DEPARTMENT ADVISED IT WAS MECHANICAL DEFECT. *TR

AFTER PULLING INTO MY DRIVEWAY AND GOING INSIDE THE HOUSE FOR A FEW MINUTES - WE NOTICED A VERY CHEMICAL/PLASTIC SMELL. WE QUICKLY FOUND IT WAS COMING FROM OUTSIDE, ONLY TO FIND OUR 2006 MINI S SPEWING BLACK SMOKE FROM UNDER THE HOOD. THERE WAS A FIRE, FOUND TO BE CAUSED BY THE POWER STEERING COOLING FAN FAILING, AND CAUSING THE POWER STEERING PUMP TO OVERHEAT AND START ON FIRE. I HAVE FOUND NUMEROUS BLOGS AND COMPLAINT PAGES ON THIS PROBLEM. I HAVEN'T THE MONEY TO REPAIR THIS PROBLEM AT THIS TIME, AND SO THE CAR STILL SITS. THIS SEEMS TO BE A PROBLEM THE MANUFACTURER IS RESPONSIBLE FOR, EVEN AFTER WARRANTY. "PREVENTIVELY REPLACING" THE PARTS IS ALSO A RIDICULOUS THING TO EXPECT VEHICLE OWNERS TO DO. UPDATED 10/13/10*BF PICTURES RECEIVED. UPDATED IVOQ 10/21/10*JB *TR

2005 MINI COOPER PASSENGER LIGHT COMES ON WITH OR WITHOUT ANY PASSENGER SITTING. HOWEVER, AFTER DRIVING FOR A WHILE GOES AWAY. WHEN THE CAR IS TURNED OFF AND STARTED AGAIN, THE PASSENGER LIGHT STAYS ON AGAIN. THIS IS NOT NORMAL. I HAVE SEEN OTHER RECALLS FOR DIFFERENT YEARS, WHY 2005 IS NOT A RECALL? *TR

THE UPPER RIGHT HINGE ON THE REAR HATCHDOOR OF MY 2003 MINI SHEARED IN HALF CAUSING THE DOOR TO SPRING OFF AND ALMOST HIT ME ON THE HEAD. IT ALSO POSES THE RISK OF THE REAR HATCH DOOR FLYING OFF WHILE THE CAR IS IN MOTION POSING A HAZARD TO OTHER DRIVERS AND PEDESTRIANS. BMW CHARGED ME $700 DOLLARS TO REPLACE THE HINGE AND REFUSED TO ADMIT RESPONSIBILITY FOR THIS DEFECTIVE DESIGN. WHEN I CHECKED ON THE INTERNET IT APPEARS THAT THIS IS A KNOW HAZARDOUS DEFECT. THE FOLLOWING ARE EMAILS EXCHANGED BY ME WITH BMW WHICH QUOTE SOME OF THE INTERNET THREADS ON THIS ISSUE. SEE E.G. HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/STOCK-PROBLEMS-ISSUES/86679-PLEASE-LUBE-REAR-HATCH-HINGES-2.HTML AND HTTP://WWW.MINICOOPERFORUMS.COM/FORUM/SHOWTHREAD.PHP?T=2245. MOREOVER, THE SERVICE MANAGER FOR MINI AT THE DEALERSHIP ADMITTED TO ME THAT THIS IS A COMMON PROBLEM. EMAIL: THE ISSUE IS NOT THE LIFE OF A VEHICLE PART BUT OF A DESIGN DEFECT AND SAFETY FLAW. HINGES ON THE HATCH LID SHOULD NOT BREAK OFF ENDANGERING OWNERS UNDER NORMAL CONDITIONS. THE LID ALMOST FELL ON MY HEAD. THIS SEEMS TO BE A COMMON PROBLEM AND MY DEALER CONFIRMED IT. ARE YOU GOING TO WAIT FOR A LAWSUIT. MOREOVER, A $700 PRICE TAG TO REPLACE A $30 DOLLAR HINGE IS OUTRAGEOUS. THESE HINGES SHOULD NOT FAIL WITH NORMAL USE AND THAT IS ALL IT HAS BEEN SUBJECTED TOO. IF YOU LOOK ON THE INTERNET YOU WILL SEE NUMEROUS COMPLAINTS ABOUT THIS PROBLEM AND MY GUESS IS THAT YOU HAVE RECEIVED THEM AS WELL. THIS HAS COMPLETELY RUINED THE MINI EXPERIENCE FOR ME AND I WILL NOT BE A REPEAT OWNER WITH THAT ATTITUDE. PLEASE READ THEM. AS YOU CAN SEE YOU HAVE A SERIOUS DESIGN FLAW THAT YOU ARE IGNORING AND PASSING ON TO THE CUSTOMERS. IF I DO NOT RECEIVE SOME SATISFACTION WITH THIS I WILL FILE A COMPLAINT WITH THE NHTSA. ON AUGUST 28, 2010. THE REAR HATCH DOOR OF MY MINI FELL OFF WHEN BEING OPENED BECAUSE THE HINGE BROKE IN HALF. THIS COULD HAVE BEEN SERIOUS BUT FORTUNATELY NO ONE WAS HURT. *TR

2004 MINI COOPER. POWER STEERING PUMP FAILED AT HIGH SPEED WHILE DRIVING ON WINDY ROAD AT NIGHT. WAS ABLE TO OVER CORRECT AND SLOW VEHICLE SAFELY. HAD IT BEEN MY DAUGHTER DRIVING SHE MAY HAVE CRASHED. PUMP FAILED WITHOUT WARNING AND NO ENGINE LIGHTS. AFTER LOOKING INTO THIS ISSUE IT SEEMS THAT A LOT OF SIMILAR INCIDENTS HAVE OCCURRED WITH NEW MODEL CARS WITH LESS THAN 50K MILES. SHOULD BE A RECALL TO BMW FOR THIS!!!! *TR

TL*THE CONTACT OWNS A 2005 MINI COOPER. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, A COMPLETE LOSS OF POWER STEERING OCCURRED WITHOUT WARNING. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL AND APPLIED EXCESSIVE FORCE TO STEER THE VEHICLE. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED WITH NORMAL FUNCTIONING IN THE STEERING WHEEL. THE INTERMITTENT FAILURE PROGRESSED TO WHENEVER THE VEHICLE WAS IN OPERATION AT ANY SPEED BEING TRAVELED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY WERE UNABLE TO REPAIR THE VEHICLE AND ADVISED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE CONTACT SCHEDULED AN APPOINTMENT AT THE DEALER FOR DIAGNOSIS AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.