MONACO COACH Complaints

2006 MONACO COACH KNIGHT.- MARCH 18, 2008 MONACO RECALLED MODEL YEAR 2006-2007 DIPLOMAT AND HOLIDAY RAMBLER ENDEAVOR MOTORHOMES EQUIPPED WITH WIPER SYSTEMS SUPPLIED BY AM EQUIPMENT. MY MODEL, THE COACH KNIGHT, WAS NOT INCLUDED IN THE RECALL, THOUGH I HAVE THE VERY SAME WIPER SYSTEM BEING RECALLED AND HAVE THE VERY SAME PROBLEMS LISTED ON THE RECALL. THE WINDSHIELD WIPERS HAVE NEVER WORKED FROM THE TIME IT WAS PURCHASED (APRIL 2007). I TOOK THE MOTORHOME OUT ABOUT 3 WEEKS AFTER BUYING IT AND HAD RAIN ON THE TRIP BACK WHEN I FIRST NOTICED THE WIPER PROBLEM. I HAVE MADE SEVERAL REQUESTS AS WELL AS TAKING IT IN TO HAVE THIS REPAIRED AT THE PLACE OF PURCHASE (INFINITY MOTOR HOME SALES IN PRESCOTT AZ). I MADE SEVERAL STOPS ALONG MY TRAVELS TO SEE IF OTHER REPAIR SHOPS COULD LOOK AT THE WIPER PROBLEM, BUT DUE TO TIME CONSTRAINTS AND THEIR WORK LOAD, THEY COULD NOT HELP ME. THE DRIVE MOTOR LINK BECOMES DISENGAGED DURING OPERATION FROM THE WIPER DRIVE ARM WHERE IT ATTACHES TO THE DRIVE ARM, CAUSING THE WIPER SYSTEM TO FAIL. WHEN THE WIPER SYSTEM FAILS, I HAVE TO SLOW THE VEHICLE IN ORDER TO HAVE ENOUGH VISIBILITY TO PULL OVER TO THE SIDE OF THE ROAD. I THEN HAVE TO TAKE A LADDER OUT AND TRY TO FIX THE WIPERS LONG ENOUGH TO FIND A SAFER LOCATION TO PULL OVER. I HAVE CONTACTED THE FOLLOWING PEOPLE ABOUT THIS PROBLEM: DENNIS (WITH MONACO) 877-466-6226 (HE SAID THE WRONG TYPE OF HARDWARE HAD BEEN INSTALLED IN THE WIPER SYSTEM FROM THE BEGINNING AT THE INDIANA PLANT). JACK (MANAGER AT INFINITY IN PRESCOTT AZ) 928-445-7910 (HE WILL ONLY REPLACE PARTS WHEN ORDERED TO DO SO BY MONACO). BOB PIERSON (AT MONACO) 800-685-6545 (HE SAID HE WAS AWARE OF THE PROBLEM, BUT THE KNIGHT MODEL WAS NOT ON THE LIST AND FELT HE COULD NOT DO ANYTHING ABOUT. HE REFERENCED A REPAIR SHOP IN PHOENIX - MASSEY'S DIESEL REPAIR (602-233-1700) THEY SAID THERE WAS NOTHING THEY COULD DO (AFTER TALKING WITH MONACO, WHO REFUSED TO ADMIT MY MODEL WAS HAVING THE SAME PROBLEMS). *TR

TL*THE CONTACT OWNS A 2004 MONACO LAPALMA MOTOR HOME. THE CONTACT NOTICED THAT THE LCD SCREEN, WHICH INDICATES THE GEAR POSITION AND ODOMETER READING, WAS BECOMING DIFFICULT TO SEE AT NIGHT OR DURING DAYTIME DRIVING. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 18,772 AND FAILURE MILEAGE WAS 16,000. UPDATED 09/10/08. *LJ THE CONSUMER STATED HE WAS UNABLE TO READ THE LCD SCREEN. THE CONSUMER STATED HE COULD NOT READ THE ODOMETER. UPDATED 09/12/08*JB

MONACO RECALL CAMPAIGN NO. 08V070000 MONACO FILE R08005 AM EQUIPMENT WIPER SYSTEM RECALL. *TR I HAD THE RECALL REPAIRS DONE AT LIGHTNIN RV IN LAWRENCEVILLE GA 770-963-9889 THE REPAIRS WERE DONE 2ND WEEK IN APRIL. SINCE I HAVE BEEN ON A TRIP AND THE NEW PARTS FROM AM EQUIPMENT HAVE FAILED, THE WIPERS BECOME DISCONNECTED FROM THE DRIVE MOTOR. THE SAME EXACT WAY THEY DID BEFORE THE RECALL REPAIRS. MY MOTOR HOME HAS BEEN IN THE SHOP FOR GOING ON 2 WEEKS WAITING FOR DIRECTION FROM AM EQUIPMENT TO LIGHTNIN RV. THIS IS A HUGE SAFETY PROBLEM AS MY MOTOR HOME WEIGHS 43,000LB AND IF YOU CANT SEE IN AN UNEXPECTED RAIN STORM MY SAFETY AS WELL AS OTHERS IN MY PATH ARE IN DANGER DUE TO IMPAIRED VISION. HOPEFULLY YOU CAN HELP

TL*THE CONTACT OWNS A 2005 MONACO COACH FIFTH WHEEL TRAILER. WHILE DRIVING 50 MPH, THE REAR OF THE TRAILER BEGAN SMOKING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND INSPECT THE TRAILER. HE THEN DROVE APPROXIMATELY 500 YARDS TO A PARKING LOT. THE CONTACT CALLED FOR ROADSIDE ASSISTANCE AND ASKED FOR A WELDER TO BE DISPATCHED. THE WELDER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO IMPROPER WELDING BY THE MANUFACTURER. THE NEW WELDER MADE THE REPAIRS ON THE SPOT. THE CONTACT NOTIFIED THE MANUFACTURER AND THEY STATED THAT THE REPAIRS THAT WERE PERFORMED WERE THE RESPONSIBILITY OF THE CHASSIS MANUFACTURER, NOT MONACO. THE CHASSIS MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY SENT BACK A REPAIR ESTIMATE TOTALING OVER $200. THE CONTACT TRAVELED TO WASHINGTON STATE AND HAD AN ALIGNMENT PERFORMED WHEN HE RETURNED TO UTAH. ON MAY 6, 2008, WHILE IN TEXAS, THE CONTACT WAS INFORMED THAT THE PREVIOUS WELDING REPAIR WAS BEGINNING TO FRACTURE AGAIN. ANOTHER WELDER ARRIVED TO MAKE REPAIRS. THE VEHICLE WOULD NOT EXCEED 50 MPH AFTER THE REPAIR. ON APRIL 8, 2008, THE TIRE FAILED AND WAS CHANGED. HE PURCHASED NEW TIRES AND RETURNED TO UTAH ON MAY 9, 2008. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED THE PARTS FOR THE REPAIR, AND WELDED THEM TO THE VEHICLE AS STATED IN THE RECALL. THE ALIGNMENT SHOP STATED THAT THE WELDING WAS NO GOOD AND INFORMED THE CONTACT TO CALL THE STATE WELDING ENGINEER. THE ENGINEER STATED THAT THE WELDING NEEDED TO BE REDONE. THE CONTACT RETURNED TO THE DEALER AND THEY STATED THAT MONACO WILL NOT REWELD THE FRAME. THE VIN WAS UNKNOWN.

THIS INVOLVES A NORCOLD 1200 LRIM REFRIGERATOR AND A 2000 MONACO DIPLOMAT 40 PBD MOTORCOACH. WHEN THE REFER WAS REMOVED TO CONDUCT THE RECALL WORK, IT WAS FOUND TO HAVE CAUGHT FIRE PREVIOUSLY, AND HAD SIGNS OF SERIOUS OVERHEATING, CAUSING THE CASE OF THE REFRIGERATOR TO PARALYZE (ALUMINUM FOIL COATING, PAPER BACKING AND FOAM INSULATION BEHIND FLUE TUBE). FURTHER A FIRE HAD OCCURRED ON THE TOP OF THE FLUE TUBE, WHERE FIBERGLASS INSULATION FROM THE COACH HAD BEEN IN CONTACT WITH THE TOP OF THE FLUE TUBE, CAUSING CHARRING TO THE INSULATION AND CEILING OF THE COACH, WITH THE EARLY STAGES OF PARALYSIS SETTING IN ON THE CEILING MATERIALS (FOAM AND OZITE CARPET COVERING). PHOTOS OF EVERYTHING WERE TAKEN, AND NORCOLD DENIED CULPABILITY, STATING THAT THE COOLING UNIT HAD NOT "BEEN A LEAKER" AND THAT MAINTENANCE HAD NOT BEEN DONE, WHICH IS NOT COMPLETELY TRUE, ALTHOUGH SOME MAINTENANCE ITEMS WERE NOT PERFORMED ACCORDING TO THE OWNER'S MANUAL (REMOVAL OF THE REFER FROM THE COACH AND SERVICING THE FLUE TUBE). MY CONCERNS ARE 1)OVERHEATING OF THE COOLING UNIT/FLUE TUBE DURING NORMAL OPS WITHOUT FAILURE OF THE COOLING UNIT (RECALL) AND 2) INCORRECT INSTALLATION OF REFER IN CABINET/INSTALLATION OF INSULATION WHICH LED TO CONTACT WITH SAID MATERIALS AND SLOW PARALYSIS/IGNITION. THIS COULD BE A CONDITION IN ALL OF THESE COACHES. *TR

TL*THE CONTACT OWNS A 2005 MONACO CHEETAH SAFARI. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN SWERVING FROM LEFT TO RIGHT AND WOULD NOT DRIVE IN A STRAIGHT DIRECTION. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER A COUPLE HUNDRED YARDS OF THE VEHICLE SWERVING. HE DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE IS CURRENTLY BEING DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 31,000.

TL*THE CONTACT OWNS A 2003 MONACO SAFARI TREK. WHILE APPLYING PRESSURE ON THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP. WHEN THE FAILURE OCCURRED, HE NOTICED THAT THE ABS WARNING LIGHT WAS ILLUMINATED ACCOMPANIED WITH A BURNING ODOR EMANATING FROM THE BRAKE SYSTEM. RECALL#02V278000 IS RELATED TO THE FAILURE. A MANUFACTURERS REPRESENTATIVE STATED THAT THEY WERE NOT RESPONSIBLE FOR REPAIRING THE VEHICLE; HOWEVER, THEY REFERRED HIM TO ANOTHER MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 32,584.

OWNER OF A 2006 40' MONACO DIPLOMAT RV MOTORHOME DELIVERED WITH A 400HP DIESEL ENGINE, MANUFACTURED BY CUMMINS INC. RECEIVED A RECALL NOTICE RE A POSSIBLE ENGINE FAILURE; HE IS REQUESTING HELP IN ORDERING CUMMINS TO INSTALL A PROPER MANUFACTURED ENGINE. *KB THE CONSUMER STATED THE REMEDY THE MANUFACTURING IS SUGGESTING IS A WARNING DEVICE NOT AN ACTUAL FIX TO THE PROBLEM. THE MANUFACTURED STATED THEY WOULD INSTALL A PRESSURE SENSOR IN THE CRANKCASE ESSENTIALLY TO WARN OF A PENDING ENGINE FAILURE.*JB

IMPROPER INSTALLATION OF A LARGE MIRROR . THE LARGE MIRROR ON THE REAR WALL IN THE BEDROOM OF A MOTOR HOME FELL OFF. THE MANUFACTURER SAID THEY WILL DO NOTHING ABOUT THE PROBLEM. *TR

TL*THE CONTACT OWNS A 2001 MONACO DIPLOMAT LE. THE CONTACT STATED THAT HIS REFRIGERATOR FAILED TO WORK. HE CALLED A LOCAL TECHNICIAN TO COME OUT AND INSPECT THE VEHICLE AND WAS INFORMED THAT THERE WAS A COOLANT LEAK. THE TECHNICIAN STATED THAT THE FAILURE COULD BE REPAIRED OR THE CONTACT COULD PURCHASE A NEW UNIT. THE CONTACT CHOSE TO PURCHASE A NEW UNIT; HOWEVER, THE OLD UNIT WAS NOT REMOVED BECAUSE IT WAS INOPERABLE. ON APRIL 9, 2008, THE CONTACT HEARD A LOUD EXPLOSION FOLLOWED BY A HISSING SOUND AND A STRONG AMMONIA ODOR. HIS GRANDSON NOTICED A FIRE IN THE AREA OF THE REFRIGERATOR. THE FIRE DEPARTMENT ARRIVED AND INFORMED THE CONTACT AND HIS FAMILY THAT THEY COULD NOT STAY IN THE VEHICLE BECAUSE OF THE FUMES. A POLICE REPORT WAS FILED. MONACO STATED THAT THEY WERE NOT RESPONSIBLE FOR ANY OF THE DAMAGE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 08E030000 (EQUIPMENT), BUT HIS UNIT WAS IDENTIFIED AS ONE OF THE DEFECTED UNITS. THE FAILURE AND CURRENT MILEAGES WERE 31,000.