2021 NEWMAR BAY STAR Complaints

The contact owns a 2021 Newmar Bay Star RV built on a 2020 Ford F-53 Chassis. The contact stated that after parking the RV, there was an abnormal propane odor outside the vehicle coming from the storage tank. The contact stated that after turning the propane fuel regulator off, the odor was no longer present. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 22V584000 (EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 20,000.

The contact owns a 2021 Newmar Bay Star Sport RV. The contact stated while driving the RV, the overhead bunk detached. The contact stated that the failure impaired his vision while driving. The RV was taken to the dealer and the contact was informed that there was a fix for the failure. The dealer installed two straps, one on each side to catch the overhead bunk in the event of another failure. The RV was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

So I just had my oil changed. And when they shut the hood, the hood stop fell out the bottom. They really just glued the hood stop on? This is allowed? And they didn't even do it properly. And I'd know. I'm a former ASE Certified Master Tech. First, they used the adhesive as a spacer to make the square bracket sit 90 degrees to the ground on a curved panel. Unnecessary since you can't see the bracket with the hood closed. Second, they didn't rough up either surface for adhesion and, they didn't put any adhesive BETWEEN the bracket and the body, (except for where they used the adhesive as a wedge spacer). They just put the panel bond over the bracket. Looks like they used half a tube on each one. The bracket has 2 holes in it for #8 screws. Why didn't they use those? The panel adhesive costs like $80-$100 bucks a tube. 4 bolts with washers and nyloc nuts are about $2.  Imagine if that had fallen off while driving and bounced up and punctured the LP line, or fuel line, or tire, or G*d forbid a BRAKE LINE. Or even worse. What about when that chunk of steel come bounding out from under my vehicle and goes right through the car windshield behind me. And you just know it would have happened at the worst possible time like going down hill in a construction zone at night in the rain. Now those things did not happen this time. But have they? I pulled the remaining adhesive off BY HAND with very little effort. How many other parts have they just “glued on”? They make a lot of motorhomes. Is this their normal practice? How many accidents have they caused they don’t even know about? Please investigate this company’s production practices.

When opening my hood, one of the hood hinges came loose from the hood. It appears to be epoxied on from the factory. I called factory support and was told to take it to their authorized repair shop at my expense. The risks of these hoods only being secured to the vehicles posses a huge safety risk to the driver and other vehicles. It could break loose and fly off the vehicle while driving down the interstate.

Wheel bearings and hubs failed on both front wheels of our RV. Our current mileage is 38500. According to maintenance service is not required on the bearings until 60,000 miles. At that time bearings are to be regreased. At 150,000 miles bearings are to be replaced. The mechanic that did the repair work informed us that we were lucky the front passenger wheel didn't fall off. I understand that the Ford F53 chassis has encountered this wheel bearing issue. We have filed a complaint with Ford with pictures and detailed information of the work that was done to both of the front wheels. The only indication we had of this issue was intermittent vibration in the front end (as if you were riding over a rumble strip). Also, the ABS light came on and then went off. We were driving from Maryland to Texas and on the last day of our trip about 100 miles from our destination is when the vibration first occurred. Upon arrival we tried to contact Ford dealerships in the Abilene, Texas area. None of the dealerships contacted would service our RV. We then contacted an independent truck repair shop who diagnosed and fixed our RV. Total cost was just under $8,900. The parts were very difficult to find from Ford. Ford said that many of the parts needed were on back order and wouldn't be available for more than a month. According to the maintenance schedule this issue should not have happened. We feel there is a major issue with the Ford F53 chassis wheel bearings and a recall should be issued by Ford due to the dangerous conditions it creates.

The factory installed tire pressure monitoring system does not work properly-even after a performed recall. The tpms system usually shows all tire pressures properly after initial start up and driving and then after a period of time it will start losing tire pressure signals from one to all tires and does not give any alarm or notification that this is happening. Additionally, it will also give over temperature and over pressure alarms at various times as well even though a back up tpms system that I installed indicates that there is no issue. You have to acknowledge the alarm or it will keep going off and then it will reoccur at subsequent random times. I consider this an important safety issue because this safety system as installed by the manufacturer does not perform its proper function and cannot be relied upon. Apparently, the manufacturer (Freightliner) is aware of these issues because the newer models have a different system. I have had my Freightliner in for service at various times and have asked them if this issue is being addressed after the initial recall and they have indicated that they are not aware of any updates but they admit that many owners are having the same issue.

Anti-Skid light on, Hill Start Assist Not Available Light on and Cruise Control inoperable. Come to a stop, turn engine off. Restart engine, Anti-Skid light still on, drive away and within 100 yards Skid light will turn off and cruise control will work. Within 5 miles Anti- Skid light back on and cruise control cuts out. Repeat procedure again. Same results. At times, no problem for 150 miles. At times, light will not shut off. This is a serious problem as anti lock braking might be affected in wet conditions, also no cruise control and no Anti skid available.

My dual pane windows are delaminating causing foggy windows. All windows seem to be defective accept front windshield.

We had Ford recall #21S17 performed on our 2021 Bay Star Sport. Upon leaving the Ford dealership to return to our camp I started receiving warning lights and an error message on my console. Message was “hill assist disabled”, warning lights were for ABS , TCS operations. We called the dealership and we’re told to return to them. The motorhome was not hoisted, they used my stabilizing jacks and a manual jack to examine the rear. Upon talking to the technician, it was diagnosed as a passenger rear tone ring failure. The parts aren’t available to dealers, they are still manufacturing new chassis assemblies with the tone ring I require.I was sent away to drive with standard brakes and no conclusions. I had to return to the dealer to get any paperwork stating there was an issue after the recall fix. Ford’s owners manual states “this is a malfunction , have your vehicle checked as soon as possible. This is a common occurrence to the recall fix per the dealership. Driving such a large vehicle without the safety components that it is equipped with would be my liability and I need assistance. We have reached out to Ford Customer Service,Ford Fleet Service, and Ford RV Assistance. They have been poor in follow up to us, giving us no resolution. Any assistance would be appreciated.

IT ALL STARTED WITH THE ADVANCE TRACTION CONTROL. DRIVING DOWN THE HIGHWAY WITH WIND GUST DISABILIES THE CRUISE CONTROL AND THEN THE ABS. THIS CONTINUED TO HAPPEN. YOUR HAVE TO PULL OVER AND TURN OFF THE RV TO RESET THE ABS. ON THE LONG TRIP WE WERE PULLING OVER ABOUT EVERY 10 TO 15 MINUTES TO RESET THE SYSTEM. WE TOOK OUR FORD V8 RV INTO SHOP FOR REPAIR. AFTER HAVING THE REPAIR DONE. WE TOOK A TRIP AND IMMEDIATELY IT HAPPENED AGAIN. IT WAS NOT FIXED. WE WERE TOLD THIS PROBLEM IS NOT FIXABLE FROM FORD AFTER SPENDING $581 FOR NOTHING. AND TOLD IT WAS NOT UNDER WARRANTY. PURCHASED IN JUNE 30 2021. WE BELIEVE THIS IS A MAIN PROBLEM DUE TO YOUR SPEED AND THE CRUISE CONTROL KICKING OFF THE ABS, DISABLING THE ABS, ESPECIALY IN TRAFFIC. NEWMAR AND FORD, BOTH DO NOT WANT TO TAKE RESPONSILIBITY AND WE ARE LEFT HANGING WITH THIS PROBLEM. WE HAVE COME TO BELIEVE THAT THIS IS A PROBLEM WITH ALL 2021 OR OLDER V53 CHASSIC ON RV'S THAT DOES NOT HAVE A FIX ON NUMEROUS RV MANUFACTURERS. EVERYONE THAT USES THAT PLATFORM