NEWMAR Complaints

NEW 2021 NEWMAR BAY STAR, WHICH HAS A 2020 FORD F53 CHASSIS. WHILE DRIVING ON THE FREEWAY THE SERVICE ADVANCETRAC WARNING APPEARED ON DASH ALONG WITH AMBER WARNING LIGHT. THIS DISABLES TRACTION CONTROL SYSTEM INCLUDING CRUISE CONTROL, HILL ASSIST AND MAYBE ABS. PROBLEM HAS YET TO BE DIAGNOSED/RESOLVED.

ON MAY 3, 2021 WHILE DRIVING I-71 S IN OHIO DURING A HEAVY RAIN STORM, I EXPERIENCED A CATASTROPHIC FAILURE OF THE WINDSHIELD WIPER SYSTEM. I WAS TRAVELLING APPROX. 55 MPH. EITHER THE WIPER ARM (WHERE IT'S ATTACHED TO THE MOTOR) FAILED AND CAUSED THE BRACKET HOLDING THE MOTOR TO FAIL, OR THE BRACKET FAILED AND CAUSED THE WIPER ARMS TO FAIL. BOTH WIPERS, DRIVER'S AND PASSENGER SIDE FELL DOWN AWAY FROM THE WINDSHIELD. I WAS NOT ABLE TO SEE OUT OF THE WINDSHIELD AND HAD TO PULL OFF THE HIGHWAY.

WINDSHIELD WIPER STRIPS OUT AND HAS DONE SO MORE THAN ONCE, OF COURSE THIS HAPPENED WHILE IN HEAVY TRAFFIC WITH HEAVY RAIN ON THE DRIVERS SIDE. I WAS ABLE TO EVENTUALLY SAFELY PULL TO THE SIDE OF THE ROADWAY AND REATTACH IT STAY TOGETHER UNTIL I GO TO NEXT TOWN. BUT YOU HERE OF THIS HAPPENING TO FAR TO MANY N MOTORHOME OWNERS AND IT IS VERY DANGEROUS.

WHILE DRIVING DURING A RAIN STORM, ON I90 IN ILLINOIS, WITH A STRONG CROSS WIND THE DRIVER'S WIPER WAS BLOWN TO THE LEFT SIDE OF THE WINDSHIELD AND BECAME STUCK LEAVING ME WITH VERY LIMITED VISIBILITY. ONCE THIS HAPPENS THE WIPER ARM MUST BE REPLACED. THIS HAS OCCURRED TWO MORE TIMES.

THE FRAMELESS RV WINDOWS ARE COMING LOOSE AND IN DANGER OF FALLING OFF WHILE DRIVING DOWN THE HIGHWAY. THERE IS A PROBLEM WITH THE GLASS ADHESIVE THAT HOLD THE INNER PANE TO THE OUTER PANE, IT IS FAILING AND CAUSING THIS PROBLEM. NUMEROUS OTHER RV OWNERS WITH THESE WINDOWS ARE HAVING THE SAME PROBLEM.

THE FRAMELESS WINDOWS, USUALLY THE VENT PORTION HAS SEPARATED FROM THE DUAL PANES. THE SEALS COME APART CAUSING THE OUTER PANE TO BE ABLE TO SEPARATE FROM THE INNER PANE. THIS COULD SEPARATE WHILE DRIVING DOWN THE ROAD. I HAVE BEEN FORTUNATE SO FAR AS I HAVE NOTICED THE PROBLEM BEFORE DRIVING. THIS HAS HAPPENED 5 TIMES TO DATE ON SEVERAL WINDOWS. THE VEHICLE WAS STATIONARY WHEN I NOTICED ALL SEPARATED PANES. RECURRING PROBLEM SINCE PURCHASED NEW 08/03/2018

I WAS UNABLE TO DIM THE DASH CLUSTER LIGHTS BELOW 100% BRIGHTNESS USING THE MANUFACTURER SUPPLIED DIMMING CONTROLS. I ATTEMPTED ADJUSTMENTS WHILE DRIVING AT NIGHT ON A FREEWAY WITH THE HEADLIGHTS ON, WHILE PARKED IN A REST AREA WITH THE ENGINE RUNNING AND HEADLIGHTS ON AND OFF, AND WITH THE IGNITION ON ACCESSORY WITHOUT THE ENGINE RUNNING. THIS CREATES DANGEROUS BRIGHT GLARE TO THE DRIVERS EYES MAKING DRIVING VERY DIFFICULT AT NIGHT.

CHECK ENGINE LIGHT CAME ON, CONTACTED CUMMINS WITH CODE. I WAS TOLD THE DEF HEAD NEEDED TO BE REPLACED. MOTORHOME HAD 5211 MILES. MADE AN APPOINTMENT AND HAD HEAD REPLACED

THE SCR/DPF/DEF EMISSIONS CONTROL SYSTEM IS FAULTY AND RESULTS IN THE VEHICLE BECOMING UNDERIVABLE AT UNPREDICTABLE INSTANCES WHEN NO ACTUAL FAULT OR DEFICIENCY EXISTS. THIS MAY RESULT IN THE DRIVER BECOMING STRANDED IN AREA WITH NO CELL PHONE SIGNAL AND DURING TIMES OF HARSH WEATHER. IT MAY ALSO LEAVE MOTORISTS STRANDED IN UNSAFE LOCATIONS WITH INSUFFICIENT ROOM TO PARK SAFELY AND NO CAPABILITY TO MOVE TO A SAFE LOCATION. THIS IS A RESULT OF THE SYSTEM 'DE-RATING' DUE TO FAULTY SENSORS OR DEF DELIVERY SYSTEMS OR A VARIETY OF OTHER CAUSES. BECAUSE THE SYSTEM WILL DERATE THE ENGINE WHEN THE SENSORS INDICATE A LOW DEF CONDITION WHEN THE DEF TANK IS SUFFICIENTLY FULL, IT IS IMPOSSIBLE FOR THE MOTORISTS TO PREDICT THESE FAILURES AND SUBSEQUENT STRANDINGS. IT IS ALSO WORTHY OF NOTE THAT IN THE CASE OF DIESEL MOTORHOMES, THESE ARE NOT PROFESSIONAL DRIVERS, THEY AR OFTEN OLDER, AND THEIR VEHICLES SERVE AS A CONVEYANCE OF BOTH THEIR PERSONAL POSSESSIONS AND VALUABLES.FURTHER THE OPERATIVE WORD IS IN MANY CASES 'HOMES' AND THESE MOTORISTS OFTEN HAVE NO OTHER PLACE TO GO TO SEEK SHELTER. IT IS THEREFORE BOTH UNSAFE AND UNETHICAL TO FORCE SUCH SEVERE RESTRICTIONS ON THE OWNERS OF DIESEL MOTORHOMES. THIS SEGMENT OF THE DIESEL VEHICLE DRIVING POPULATION IS AN ENTIRELY DIFFERENT FROM THE LIGHT TRUCK, SUV, BUS, AND BIG RIG DRIVING POPULATIONS FOR THE REASONS STATED ABOVE AND AS SUCH THE DERATING FUNCTION OF THE EMISSION CONTROL SYSTEM MUST BE DISABLED IN MOTORHOMES UNTIL THE ENGINEERING AND PROGRAMMING OF THESE SYSTEMS EVOLVES TO THE POINT OF REASONABLE RELIABILITY AND PREDICTABILITY-CONDITIONS WHICH CURRENTLY CLEARLY DO NOT EXIST. IN MY CASE I HAVE HAD FOUR INSTANCES IN LESS THAN TWO MONTHS DISABLING THE VEHICLE WHEN NO ACTUAL FAULT EXISTS, AND AFTER THE DEF HEADER WAS REPLACED WITH A CURRENT UNIT - GEN 6 OF THIS PART AND IT IS STILL UNRELIABLE. THIS IS AN ONGOING UNSAFE CONDITION.

I OWN A 2018 NEWMAR KING AIRE MOTOR HOME. I HAD A GEN 5 DIESEL EXHAUST FLUID (DEF) SENSOR FAIL AT 10,000 MILES. I WAS ONE OF THE LUCKY ONES IN THAT WHEN THE DASH LIT UP WITH WARNINGS I WAS ABLE TO DRIVE IT HOME BEFORE IT WENT INTO DERATE. I WAS LESS THAN 200 MILES AWAY AT THE TIME. THERE ARE MANY LINKS ON WWW.IRV2.COM ABOUT THIS ISSUE WITH MANY OTHER MOTOR HOME OWNERS. SOME VERY SCARY PUTTING LIVES AT RISK. THE DERATE LIMP MODE OF BEING ABLE TO GO 5MPH JUST DOES NOT SUFFICE. THERE IS NOTHING ON THE WARNINGS THAT TELL YOU HOW MANY MILES YOU CAN DRIVE BEFORE DERATE. THERE IS NO 'RESET BUTTON' TO GET YOU EITHER HOME OR TO A SERVICE CENTER. (SUGGESTION, SINCE THIS IS AN EPA MANDATE, COULDN'T THE EPA LET THE MANUFACTURERS HAVE A RESET BUTTON TO GET TO A SERVICE CENTER? IT WOULD REQUIRE A CALL TO THE EPA, MUST BE MANNED 24 HRS A DAY, SO THAT THEY CAN KEEP TRACK SO PEOPLE DON'T ABUSE.) I AM ALL FOR REDUCING EMISSIONS ON DIESEL ENGINES, BUT I AM NOT FOR PUTTING MY LIFE AT RISK TO ACHIEVE THIS. THAT IS WHAT IS HAPPENING TODAY. LIVES ARE BEING PUT AT RISK. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).