2011 NISSAN JUKE Complaints

I HELPED MY DAUGHTER PURCHASE A 2011 NISSAN JUKE IN NOVEMBER 2015. IN APRIL 2015, THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. SHE IMMEDIATELY TOOK IT IN TO A WAL-MART SERVICE CENTER. THE WM TECHNICIAN TOLD HER THAT THERE WERE METAL SHAVINGS IN THE OIL PAN AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HE SUGGESTED THAT SHE TAKE THE VEHICLE ON TO A NISSAN DEALERSHIP WHICH SHE DID THE NEXT DAY. THE SERVICE TECHNICIAN AT THE NISSAN DEALERSHIP TOLD HER THAT 'WAL-MART DIDN'T KNOW WHAT THEY WERE TALKING ABOUT,' AND THAT THERE WERE NO METAL SHAVINGS IN THE OIL PAN. THEY DID, HOWEVER, REPLACE THE TIMING CHAIN SINCE THERE WAS ABOUT TO BE A RECALL, AND THEY ALSO PERFORMED AN OIL CHANGE. LAST WEEK (OCTOBER 2015), THE CAR WENT DEAD IN THE MIDDLE OF THE HIGHWAY. MY DAUGHTER TOOK IT THE NEXT DAY TO THE SAME NISSAN DEALERSHIP. THE SAME SERVICE TECHNICIAN AS THE ONE IN APRIL TOLD HER THAT THERE WERE METAL SHAVINGS IN THE OIL PAN, THERE WAS NO OIL IN THE VEHICLE, AND THAT DUE TO HER NEGLIGENCE THE ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $10,000. WHEN SHE POINTED OUT THAT SHE TOLD THEM IN APRIL ABOUT THE METAL SHAVINGS, THE SERVICE TECH TOLD HER HE HAD NO RECOLLECTION OF THAT. SHE AND I BOTH TALKED WITH A NISSAN REGIONAL SPECIALIST. WE WERE TOLD, 'SORRY, YOUR POWERTRAIN WARRANTY RAN OUT AT 60,000 MILES.' AS I LOOKED OVER HER RECEIPT FROM APRIL, I NOTICED THERE WERE ITEMS LISTED THAT WOULD BE USED TO STOP AN OIL LEAK (THIS WAS CONFIRMED BY A CERTIFIED MECHANIC), YET NO SUCH PROBLEM WAS MENTIONED TO HER OR CHECKED OFF ON THE INSPECTION SHEET THEY GAVE HER. WHEN I ASKED THE REGIONAL SPECIALIST TO SPEAK TO THE FACT THAT THERE HAD OBVIOUSLY BEEN AN ATTEMPT TO PATCH AN OIL LEAK, HE REPLIED, 'I CAN'T SPEAK TO THAT. I'M NOT A MECHANIC.' NISSAN HAS BEEN ABSOLUTELY NO HELP.

STRONG FUEL SMELL INSIDE CABIN AND OUTSIDE OF CAR EVERY TIME CAR IS RUNNING, ALONG WITH SIGNIFICANTLY REDUCED MPG (~18 CITY - 20HWY)

WHILE DRIVING OVER 100 MILES FROM HOME AT 60MPH, ON A MAJOR INTERSTATE, BEHIND A TRACTOR TRAILER, I WAITED FOR NO TRAFFIC IN THE LEFT LANE SO THAT I COULD PASS. I PUT MY BLINKER ON, GOT INTO THE LEFT LANE, GOT NEXT TO THE TRACTOR TRAILER AND THE CAR WENT FROM 65 TO TEN MPH AND WOULD NOT GO ANY FASTER. OBVIOUSLY MY CAR DROPPED BACK AND I VERY SLOWLY GOT BACK BEHIND THE TRACTOR TRAILER AND OVER TO THE SIDE OF THE ROAD. THE TRANSMISSION BLEW FROM OVERHEATING! I WAS ABLE TO GET A GARAGE TO LOOK AT IT AND DIAGNOSE IT AND IT WAS RECONFIRMED WHEN BROUGHT TO A NISSAN DEALERSHIP. IT CAME WITH A 60,000 MILE WARRANTY, I PAID EXTRA TO GET A 72000 MILE WARRANTY , AND IT WENT AT 87000. MY RESEARCH SHOWED MANY NISSAN JUKE OWNERS HAVING THE SAME PROBLEM AFTER DRIVING THEIR JUKE OVER A HUNDRED MILE STRETCH OR MORE. I PAID ALMOST 35000. FOR THIS CAR AND BOUGHT IT WITH TWELVE MILES ON IT. ARE THEY MEANT TO GO LESS THAN 4 YEARS?! I AM NOT THAT RICH! I REPORTED IT TO NISSAN, THEY CALLED ME TODAY AND SAID THEY WERE SORRY THAT THEY COULDN'T HELP ME BUT THAT IT WAS OUT OF WARRANTY. I COULD HAVE GOTTEN KILLED ON THAT HIGHWAY! NOW I AM OUT A CAR I BOUGHT IN OCTOBER OF 2011 AND IT DIED IN SEPTEMBER OF 2015 (LESS THAN 4 YEARS!) ...UNLESS I PAY $4000. FOR A TRANSMISSION WITH 10,000 MILES ON IT BECAUSE NISSAN SAYS I CANT EVEN GET A NEW TRANSMISSION FOR IT!

WHEN STARTING MY 2011 NISSAN JUKE IN MID-JULY 2015 (IT WAS LESS THAN 60,000 MILES AT THE TIME), A LOUD SUCTION SOUND WAS HEARD. THEN, AT 35 MPH MOMENTS LATER, MORE NOISES CAME FROM THE ENGINE AND ABOUT 50% OF ENGINE POWER WAS LOST BUT RETURNED. SUBSEQUENTLY, THE PROBLEM SEEMED TO CORRECT ITSELF AND I THOUGHT MAYBE IT WAS A BAD BATCH OF GASOLINE. BUT BECAUSE IT ACTED UP FROM TIME TO TIME I CONTACTED THE NISSAN DEALER TO ASK IF THERE WAS ANOTHER RECALL ON MY JUKE (RECALL P4213 TIMING CHAIN WAS REPAIRED 10/15/2014). THE DEALER WHERE I PURCHASED THE JUKE SAID THERE WERE NO MORE ENGINE RECALLS. BUT AS THE PROBLEM WORSENED I TOOK THE JUKE TO MY LOCAL MECHANIC ON 8/3/2015 WITH 59,850 MILES HIS COMPUTER ANALYSIS SHOWED CODE P2263 AND HE RECOMMENDED THAT I TAKE IT TO THE DEALER TO REPAIR THE TURBO CHARGER. THE NISSAN DEALER TESTED THE CAR AND INFORMED ME THAT THE PROBLEM WAS, IN FACT, THE TURBO CHARGER AND IT REQUIRED REPLACEMENT. HOWEVER, THE WARRANTY WAS 5 YEARS/60,000 MILES AND IT WOULD NOT BE COVERED SINCE IT WAS THEN ONLY 4 YEARS OLD BUT OVER BY ABOUT 5000 MILES (ALTHOUGH IT WAS UNDER WARRANTY MILES WHEN THE PROBLEM STARTED). THUS, I CONTACTED NISSAN CONSUMER AFFAIRS WHO DECIDED THAT NISSAN WOULD PAY TO REPLACE THE TURBO CHARGER AND RELATED PARTS BUT I WOULD BE RESPONSIBLE FOR THE TYPICAL $240 IN LABOR COSTS. I AGREED TO THIS ARRANGEMENT. AT THE TIME OF THIS SUBMISSION (8/15/2015), MY JUKE IS STILL AT THE DEALER WHERE IT HAS BEEN FOR WELL OVER A WEEK. I WAS TOLD TODAY THAT ALTHOUGH THE NEW TURBO CHARGER HAS BEEN INSTALLED, THE OIL LINE THAT FEEDS THE TURBO CHARGER IS CLOGGED AND NEEDS REPLACED. NOTE: I DISCOVERED THROUGH ONLINE RESEARCH THAT, IN FACT, A RECALL DOES EXIST ON THIS TURBO CHARGER AS FOLLOWS: RECALL NUMBER: 11V583000 RECALL DATE: 12/08/2011

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHEN THE VEHICLE WAS STARTED, THE CONTACT SMELLED FUEL INSIDE THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V069000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

I PURCHASED A USED 2011 NISSAN JUKE FROM A NISSAN DEALERSHIP. AT FIRST I HAD TROUBLE FILLING UP THE TANK. I BROUGHT IT BACK TO THE DEALER I PURCHASED IT FROM AND THEY FOUND A PLASTIC PIECE FROM A PLASTIC GAS CAN STUCK IN THE TANK. FROM THE MOMENT I PURCHASED THE CAR, WHENEVER I FILL IT WITH GAS, MY CAR, CLOTHES, GARAGE AND FIRST LEVEL OF MY HOME SMELLS LIKE GAS. I LOOKED ON THE INTERNET AND FOUND THERE WAS A RECALL FOR THIS ISSUE IN 2012. I BELIEVE THAT WHOMEVER SERVICED THE CAR FOR THE 2012 RECALL DID NOT DO IT PROPERLY. FOR THE PAST WEEK AND A HALF I'VE BEEN IN CONTACT WITH NISSAN CUSTOMER SERVICE WHO EITHER DISCONNECT ME, GIVE ME INCORRECT INFORMATION OR DON'T RETURN MY PHONE CALLS WHEN PROMISED. I WAS TOLD A SUPERVISOR WOULD GET BACK IN TOUCH WITH ME IN FOUR TO EIGHT HOURS. THEY CALLED ME BACK THREE DAYS LATER. I FEEL LIKE MY CAR IS A DEATH TRAP. I'M AFRAID TO PARK IT IN MY GARAGE FOR FEAR THAT WHEN I USE MY ELECTRIC GARAGE DOOR OPENER, THEY'RE WILL BE A SPARK AND MY ENTIRE CONDO WILL EXPLODE. I'M AFRAID TO DRIVE IT FOR FEAR SOMEONE WILL TOSS A LIT CIGARETTE AND THE CAR WILL CATCH FIRE WITH ME IN IT. I'VE HAD MORE MIGRAINES SINCE I'VE PURCHASED THE CAR THAN I'VE HAD IN 30 YEARS. WHEN I MENTIONED THE PROBLEM TO THE NISSAN DEALER WHOM I BOUGHT THE CAR FROM, I WAS TOLD I NEEDED A NEW GAS TANK COVER. I'VE BOUGHT THREE OF THEM WITH NO IMPROVEMENT.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL BEGAN TO VIBRATE. THE FAILURE OCCURRED WHENEVER DRIVING 65 MPH OR GREATER. IN ADDITION, AN UNKNOWN METAL PART PARTIALLY DETACHED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

WINDSHIELD WIPER MALFUNCTION: 1. ISSUE IN INTERMITTENT MODE: WHEN TURN WINDSHIELD WIPER SWITCH TO INTERMITTENT MODE, NO MATTER TURN KNOB AT WHAT INTERMITTENT LEVEL, WIPER RUNS CONTINUOUSLY FOR 20 TO 30 SECONDS, AND THEN STOP FOR ABOUT 10 SEC, STARTS AGAIN FOR 20 SECS AND THEN STOP 10SEC, REPEAT LIKE THIS AT ANY INTERMITTENT LEVEL, 2. ISSUE IN LOW/HIGH CONTINUOUS MODE: WHEN TURN WINDSHIELD WIPER SWITCH TO EITHER SLOW / HIGH CONTINUOUS MODE, WIPERS RUNS CONTINUOUSLY FOR ABOUT 20 TO 30 SECONDS, AND THEN STOPS FOR ABOUT 10 SEC AND REPEAT LIKE THIS. #2 ISSUE HAS BEEN QUITE DANGEROUS ABOUT 2 WEEKS AGO UNDER HEAVY RAIN, COULD BARELY SEE WHEN WIPER STOPS TO FUNCTION INTERMITTENTLY. *TR

WINDSHIELD WIPERS STOPPED WORKING ABRUPTLY TOOK INTO MECHANIC AND REVEALED DUSPLACED LEVER ARM THAT IS ATTACHED TO MOTOR AND CONTROLS WINDSHIELD WIPERS. *TR

I HAD NOTICED FUEL SMELL INSIDE CABIN FOR SOME TIME. AFTER SOME RESEARCH, I REALIZED THIS WAS RELATED TO A RECALL THAT APPARENTLY HAD ALREADY BEEN DONE TO THE VEHICLE. I DROPPED THE CAR AT LOCAL DEALER AND AFTER SERVICE DEPARTMENT DENIED SMELLING FUEL OR DETECTING ANY LEAKS, MANY PHONE CALLS AND ANOTHER VISIT TO SHOW THEM IT REALLY SMELLED LIKE FUEL INSIDE, IT WAS EVENTUALLY FIXED FREE OF CHARGE EVEN THOUGH WARRANTY WAS EXPIRED. THE INVOICE SHEET STATES FUEL PRESSURE SENSOR WAS LOOSE AND WAS RE-TIGHTENED PER BULLETIN. *JS