2011 NISSAN JUKE Complaints

THE ENGINE DIED WITHOUT ANY WARNING IN THE MIDDLE OF THE HIGHWAY. IT WAS LATER DETERMINED THAT THE TIMING CHAIN BROKE WITHOUT ANY WARNING. THE VEHICLE WAS SERVICED ON A REGULAR BASIS. HOWEVER, IT APPEARS THAT THIS MAY BE SOMETHING TYPICAL OF NISSAN VEHICLES. I WAS VERY FORTUNATE THAT I WAS NOT IN HEAVY TRAFFIC AND WAS ABLE TO GLIDE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS THEN TOWED TO THE NEAREST DEALER, WHERE THEY CONFIRMED THE ENGINE WAS NO LONGER FUNCTIONING. I AM SUBMITTING THIS COMPLAINT TO WARN OTHERS AND ALSO DETERMINE HOW MANY OTHER COMPLAINTS YOU HAVE RECEIVED REGARDING THIS VEHICLE. THIS SHOULD NOT HAPPEN TO A WELL MAINTAINED AND SERVICED VEHICLE WITH ONLY 68,000 MILES AFTER ONLY TWO YEARS AND 3 MONTHS OF DRIVING (HIGHWAY MILES). *TR

DRIVE AT 30-35 MPH WHEN MY 2011 NISSAN JUKE STALLED IN THE MIDDLE OF THE ROAD. HAD TO PULL OVER AND IMMEDIATELY HAD TO HAVE CAR TOWED TO DEALERSHIP. WAS TOLD BY THE DEALER THE NEXT DAY THAT THE ENGINE NEEDED TO BE REPLACED DUE TO THE TIMING BELT. MY CAR HAS BEEN IN THE SHOP FOR NEARLY 3 WEEKS AND MY CAR STILL IS NOT FIXED EVEN WITH THE ENGINE BEING REPLACED IN MY CAR. MY CAR ONLY HAS 40,000 MILES ON IT. *TR

MY CAR HAS ENGINE FAILURE AT 2 YEARS OLD AND 72K MILES. I INITIALLY TOOK MY CAR TO NISSAN AT THE FATE AND MILEAGE LISTED ABOVE FOR A RATTLE IN THE ENGINE AREA. WAS TOLD IT NEEDED A NEW DRIVE BELT AND TENSIONER. THIS WAS A MISDIAGNOSIS. THE RATTLE GETS WORSE, DRIVE PERFORMANCE DECLINES, RAKE THE CAR BACK TO NISSAN ON 8/27. COMPRESSION TEST REVEALS TWO CYLINDERS AT OR BELOW MINIMUM SPECIFICATIONS. I WAS TOLD THAT I NEED A NEW ENGINE. MY OWN RESEARCH HAS REVEALS SEVERAL CONSUMER COMPLAINTS ABOUT THE TIMING CHAIN IN THE 2011 JUKE. MANY FOLKS ALL OVER THE INTERNET ARE REPORTING THAT AT APPROXIMATELY THE SAME MILEAGE AS ME, THEIR CAR STARTS TO RATTLE AND WHEN THEY TAKE IT IN, THEY ARE TOLD THEY NEED A NEW ENGINE. MOST POINT TO THE TIMING CHAIN. MY SERVICE GUY WAS RELUCTANT TO BLAME THE TIMING CHAIN AND WOULD SAY ONLY THAT "SLUDGE" WAS PROBABLY THE CULPRIT. IT ISN'T. I REALLY HOPE THIS ISSUE IS BEING MONITORED. IT SEEMS MANY PEOPLE ARE HOPING FOR A RECALL SOON. *TT

ON JANUARY 18TH, DEALER COMPLETED RECALL NOTICE REPAIR OF FUEL PRESSURE SENSOR. WHEN VEHICLE WAS PICKED UP FROM DEALER THAT WEEKEND, ONLY WENT 2 1/2 MILES AND VEHICLE EXPERIENCED ELECTRICAL FAILURES. ENGINE GETTING FUEL, HOWEVER NO POWER TO TRANSMISSION, STEERING, BRAKES. DEALER STATES ITS THE BATTERY AND REPLACED BATTERY. APPROXIMATELY 25 MILES LATER WE HAVE EXPERIENCED THE SAME ELECTRICAL FAILURES. STARTING WITH POWER, THEN RADIO, LIGHTS, FANS AND SHIFTING, AND EVENTUALLY TOTAL ENGINE FAILURE. VEHICLE HAS NOW BEEN TOWED TO DEALER AGAIN. *TR

AS I WAS COMING TO A STOP AT THE APPROACHING RED LIGHT, MY CAR COMPLETELY CUT OFF. IT WAS NOT ENOUGH TIME TO TURN ON HAZARDS OR SIGNAL ANY APPROACHING CARS SO THE CAR CAUSING THE CAR BEHIND ME TO HIT INTO THE BACK OF MY BUMPER. THE HIT CAUSED SOMETHING TO FALL OFF THE TOP OF THEIR CAR AND MAKE A SMALL CRACK ONTO MY DRIVER TAIL LIGHT. THE CAR STOPPED BECAUSE IT WAS COMPLETELY OUT OF GAS, EVEN THOUGH THE GAS METER READ THAT THERE WAS MORE THAN A QUARTER TANK OF GAS IN THE CAR. THERE WAS A RECALL ON MY VEHICLE FOR THE FUEL SYSTEM NOT READING CORRECTLY, WHICH I HAD MY CAR TAKEN INTO THE NISSAN DEALERSHIP IN JULY, WHERE THEY SPENT 3 HOURS "CORRECTING" THE PROBLEM. HOWEVER, THE PROBLEM WAS NOT FIXED CORRECTLY AS HAVING NO GAS IN THE CAR (EVEN THOUGH THE METER SAID I HAD GAS) CAUSED MY CAR TO STOP IN THE MIDDLE OF A BUSY STREET, WHICH IN TURN CAUSED MY DAUGHTER AND MYSELF TO BECOME INVOLVED IN A CAR ACCIDENT. *TR

THIS HAS NOTHING TO DO WITH THE WIPERS - ALL VISIBILITY - PURCHASED CAR NEW 10/22/2011 - BUT IT WAS AROUND 10/28/2011 THAT I NOTICED SCRATCHES IN WINDSHIELD AND DRIVER SIDE WINDOW - YES IT IS BAD ENOUGH THAT WHEN THE SUN HITS THE AREAS IN THE RIGHT SPOT IT IS BLINDING. DEALERSHIP HAS CONTINUALLY GIVEN ME THE RUN AROUND. PLEASE IF YOUR SEE MY VIN WAS INVOLVED IN AN ACCIDENT - HEAD ON - DRIVER SIDE IMPACT - PLEASE MAKE SURE THE WINDSHIELD AND DRIVER SIDE WINDOW ARE LOOKED AT THOROUGHLY. I HAVE SENT THIS REQUEST TO MY FATHER AS WELL. YOU WILL ALSO BE RECEIVING A COPY OF THE LETTER THAT IS BEING TO SENT TO NISSAN CORP OFFICE AND NJ BETTER BUSINESS BUREAU. VEHICLE WAS PURCHASED THIS WAY, SCRATCHES WHERE NOT NOTICEABLE AT TIME OF PICK UP, AND AT THIS TIME SINCE MY IOU OR WE OWE YOU SHOWS THAT THERE IS NOTHING MENTIONED ABOUT THIS - REPORTED ISSUE TO DEALER BACK 11/11 - HAD SERVICE MANAGER AND SALES PERSON LOOK AT ISSUES AND AS OF TODAY STILL CHASING ME TAIL. THIS WAS ALSO MENTIONED AT FIRST OIL CHANGE, OIL CHANGE, RECALL, TIRE ROTATION VISIT, TOOK CAR TO DEALER TODAY TO SPEAK WITH NEW GENERAL MANAGER SO TODAY WOULD MAKE 6TH TIME I HAVE ASKED TO COME SORT OF RESOLUTION - I WAS TOLD TO REPORT TO MY INSURANCE - AND THEY WOULD SPLIT MY DEDUCTIBLE WITH ME TO REPAIR - REPLACE. REALLY - SAFELITE HAS ALREADY LOOKED AT - AND HAD WRITTEN LETTER AN ESTIMATE - NO ONE EVEN TOOK THE TIME TO LOOK AT. SAD ... BUT HEY AGAIN IF YOU SEE MY VIN INVOLVED IN A HEAD ON OR DRIVER SIDE IMPACTED ACCIDENT - PLEASE MAKE SURE WINDSHIELD AND DRIVER SIDE WINDOW ARE THOROUGHLY LOOKED AT. THANK YOU FOR YOUR HELP AND TIME ! *TR

THE SENDING UNIT IN THE FUEL TANK FAILED STRANDING MY 19 YEAR OLD DAUGHTER IN TRAFFIC DURING A STORM WITH VERY POOR VISIBILITY. THIS COULD HAVE RESULTED IN A MULTI-VEHICLE WRECK WITH FATALITIES. LAW ENFORCEMENT ARRIVED AT THE SCENE AND DIRECTED TRAFFIC IN THE RAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND REPAIRS WERE MADE. *TR

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE POWER BEGAN TO REDUCE SIGNIFICANTLY WITH THE ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THEN TOWED TO AN AUTHORIZED DEALER. THE MASS AIR FLOW SENSOR WAS CLEANED AND THE AIR FILTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,700. UPDATED 08/28/12*LJ THE DEALER CLEANED THE MASS AIR FLOSS SENSOR AND REPLACED THE AIR FILTER. UPDATED 09/13/12

TOOK VEHICLE IN FOR SERVICE 3/30/12 AND WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE CONCERNING THE FUEL PRESSURE SENSOR CONNECTION. THE DEALER TOLD ME IT WOULD TAKE AT LEAST 2 HOURS TO REPAIR AND I WAS UNABLE TO STAY THAT DAY. AT THIS POINT I WAS NOT INFORMED THAT A PART NEEDED TO BE ORDERED IN ORDER FOR THEM TO SATISFY THE RECALL. THIS IS CLEARLY STATED BY THE DEALER ON INVOICE 105444. JUST WONDERING WHY THE PART WAS NOT ORDERED AT THAT TIME. SO I HAD TO GO OUT OF TOWN AND THE DEALERSHIP INFORMED THAT I COULD GO TO ANY NISSAN DEALER TO HAVE THIS DONE, STILL NOT TELLING ME A PART NEEDED TO BE ORDERED. SO WHEN I WAS ABLE TO SCHEDULE A TIME TO HAVE THE RECALL TAKEN CARE OF I DID JUST THAT. I ALSO HAD RECEIVED VIA U.S. MAIL THE RECALL NOTIFICATION. THE RECALL NUMBER IS 12V-069. I WENT TO THE NISSAN DEALER ON MY PRE-SCHEDULED APPOINTMENT AND IT WAS AT THAT TIME I WAS INFORMED THAT A PART NEEDED TO BE ORDERED AND THEY DID NOT HAVE IT IN STOCK. (STILL NOT SURE WHY THEY WOULD NOT ORDER THE PART THEN AND THERE.) SO ONE WASTED TRIP TO THE DEALERSHIP. OH BY THE WAY THEY CALLED ME TWICE AND SENT AN EMAIL TO CONFIRM THE APPOINTMENT. SO YESTERDAY I SCHEDULED ANOTHER APPOINTMENT WITH THE DEALER TO TAKE CARE OF THIS RECALL. SO WHEN I SHOW UP TODAY AT THE DEALERSHIP THEY STILL HAVE NOT ORDERED THE PART. I ASKED IF THEY COULD OVERNIGHT THE PART AND THEY SAID THEY COULD NOT AND IT WOULD TAKE 2 BUSINESS DAYS TO GET THE PART. UNFORTUNATELY, I AM SCHEDULED TO GO OUT OF TOWN ON BUSINESS FOR THE NEXT MONTH OR SO AND I WAS TAKING THE CAR THAT HAS THE RECALL. SO NOW I HAVE WASTED 2 TRIPS TO THE DEALERSHIP (30 MILE DRIVE) AND STILL DO NOT HAVE THE CAR FIXED. I AM VERY UNHAPPY WITH THIS PROCESS AND I THINK THAT NISSAN SHOULD OFFER SOME SORT OF COMPENSATION FOR MY TIME AND GAS. AT THIS POINT I DON'T KNOW WHAT TO DO NEXT. CAN YOU PLEASE ADVISE.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V583000 (ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO-CHARGER). THE VEHCILE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE PART WAS ON BACK ORDER AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.