2012 NISSAN JUKE Complaints

FRONT HOOD RATTLE AND MAKE NOISE, WHEN I CALL NISSAN, THEY TOLD ME THAT NORMAL. *TR

MY 2012 NISSAN JUKE ALL BEGAN ON WEDNESDAY FEBRUARY 25, 2015 WHEN I WAS BEGINNING MY MORNING. I WENT OUT TO START MY CAR, THE SAME WAY I ALWAYS DO BEFORE I LEAVE FOR WORK IN THE MORNINGS. TEN MINUTES LATER WHEN I WALKED OUTSIDE MY CAR WAS NOT RUNNING. I CALLED A LOCAL MECHANIC WHO DOES HOUSE CALLS AND ASKED IF HE COULD COME OVER. HE KNEW ALMOST IMMEDIATELY THAT THE TIMING CHAIN HAD BROKEN. HE CONTINUED TO RUN SOME TESTS AND DIAGNOSTICS AND STATED THAT THERE WAS NO COMPRESSION IN THE VALVES. I JUMPED RIGHT ONLINE ONLY TO FIND OUT TO MY HORROR THAT NISSAN HAD ISSUED A SERVICE CAMPAIGN 6+ MONTHS EARLIER AND I WAS NEVER NOTIFIED. I STILL WAS NOT CONCERNED. I CALLED THE NISSAN 800 NUMBER RIGHT AWAY AND THE LADY THAT WORKED WITH ME WAS EXTREMELY HELPFUL. SHE THEN PUT ME IN CONTACT WITH KOCOUREK NISSAN. WHEN I WAS CONNECTED, I EXPLAINED WHAT WAS GOING TO THE SERVICE CENTER. THE FIRST THING [XXX] INFORMED ME OF WAS THAT IF THERE WAS SLUDGE IN MY OIL, IT WOULD VOID MY WARRANTY. THIS MADE ME EXTREMELY NERVOUS. ONCE MY VEHICLE WAS TOWED TO KOCOUREK NISSAN, HE CALLED ME AGAIN STATING THAT HE HAD NOT EVEN HAD A CHANCE TO LOOK AT IT YET, BUT NEEDED TO CHARGE ME $200.00 TO GET IT ON THE PATH TO DIAGNOSTICS. AGAIN [XXX] WAS INSISTENT ON LETTING ME KNOW IF THERE WAS SLUDGE IN THE OIL/OIL PAN IT WOULD MOST LIKELY VOID MY WARRANTY. AGAIN, A FEELING OF PANIC HITS AS I CAN ALREADY SEE WHERE THIS GOING. WHEN [XXX] CALLS ME BACK THAT EVENING HE STATES THAT SURPRISE, THERE IS SLUDGE IN THE OIL/OIL PAN. BUT HE WAS GOING TO GET EVERYTHING OVER TO NISSAN AND ?FIGHT FOR ME?. ON THURSDAY FEBRUARY 26, 2015 [XXX] CALLS ME AGAIN AND STATES THAT THERE IS TOO MUCH SLUDGE, YOUR WARRANTY IS VOID, AND A NEW ENGINE IS ABOUT $5000.00. THERE IS A TIMING CHAIN THAT BROKE WHILE ENGINE WAS RUNNING. THAT WOULD HAVE JUNKED THAT ENGINE. I HAVE THE OIL CHANGED REGULARLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS UNSURE ABOUT THE PART THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. UPDATED 6/4/15*CN THE CONSUMER EXPERIENCED THE FAILURE FIVE TIMES. UPDATED 06/11/15*JB

TL-THE CONTACT OWNS A 2012 NISSAN JUKE. THE CONTACT STATED THAT THERE WAS AN ODOR OF FUEL COMING FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: V14V683000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 46,000. DJR

NOTICED A FUEL / GAS SMELL IN CABIN , ESPECIALLY WHILE CAR WAS STANDING STILL WITH ENGINE RUNNING. *TR

I WAS HIGHWAY DRIVING TODAY AND ALL OF A SUDDEN LOST THE TORQUE AND POWER OF MY CAR. IT JUST COASTED ALONG AND WOULDNT ACCELERATE. I MOVED INTO THE RIGHT LANE AND IT JUST SLOWED ME DOWN ABOUT 10 MPH SLOWER THAN I WAS DRIVING. THIS LASTED FOR ABOUT 15-20 MINS AND THEN IT SLOWLY REGAINED POWER. *TR

WHEN TURNING ON THE AIR CONDITIONING IN THE CAR AFTER ENGINE STARTUP A VERY STRONG SMELL OF GAS ENTERS THE VEHICLE CABIN. THE FUMES ARE VERY STRONG AND UNMISTAKABLE. THIS DOES NOT HAPPEN EVERY TIME BUT HAPPENS OFTEN ENOUGH TO BE A CONCERN. THIS STARTED I WOULD SAY WITHIN THE PAST 4-6 MONTHS, NOT SURE EXACTLY WHEN. DID NOT TAKE THE VEHICLE TO THE DEALERSHIP FOR CONCERN, WAS WAITING FOR AN OIL CHANGE INTERVAL TO COME UP. I TOLD THE DEALERSHIP ABOUT THE ISSUE WHEN I TOOK THE VEHICLE FOR A TIMING CHAIN REPLACEMENT TSB. THE DEALERSHIP (WESTON NISSAN IN DAVIE, FLORIDA) HAS SAID THAT THEY COULD NOT DUPLICATE THE PROBLEM. GAS SMELL/FUMES ENTERING THE VEHICLE COMPARTMENT IS A SAFETY/HEALTH ISSUE ESPECIALLY WHEN YOU HAVE A CHILD INSIDE. *TR

WHEN ATTEMPTING TO PASS ANOTHER VEHICLE AT HIGHWAY SPEEDS (55-65 MPH), THE CAR CONTINUES TO ACCELERATE VERY QUICKLY AND AT A HIGH RATE OF SPEED ON ITS OWN. PRESSED DOWN BRAKE PEDAL AND CAR SLOWED DOWN. TOOK FOOT OFF BRAKE PEDAL AND CAR CONTINUED TO VERY QUICKLY ACCELERATE ON ITS OWN (NO FOOT ON ACCELERATOR). WHILE DEPRESSING THE BRAKE PEDAL, I HEARD A SOUND, KIND OF LIKE A POPPING OF A SPRING SOUND, THEN THE CAR RESUMED NORMAL FUNCTIONING. THE FIRST TIME THIS HAPPENED, THE CRUISE CONTROL WAS SET, AND I THOUGHT THIS TO BE THE PROBLEM. HOWEVER, THIS OCCURRED AGAIN YESTERDAY, AND THE CRUISE CONTROL WAS NOT SET. *TR

THE TIMING CHAIN HAS GONE BAD AND I HAVE NOTICED THE SAME PROBLEM WITH OTHER JUKES. I WOULD LIKE TO KNOW IF THERE HAS BEEN A RECALL YET? *TR

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN 12V328000 (SEATS) THIRTEEN MONTHS AFTER PURCHASING THE VEHICLE. THE CONTACT STATED THE DEALER KNEW ABOUT THE RECALL AND DID NOT INFORM THE CONTACT ABOUT THE RECALL PRIOR TO HIM PURCHASING THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT AGAINST THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.