2020 NISSAN LEAF Complaints

This vehicle has had a recall for 9 months, and I was told by one Nissan North America Consumer Affairs rep via text on 7/2/2025 that a remedy has been identified and that it would be deployed in third quarter of 2025. I initiated a formal complaint with Nissan on 7/2/2025 and today the Consumer Affair rep called me and told me there is not remedy. Nissan will not buy-back or replace these vehicle and that we should go to the dealership when a remedy becomes available. I tried the NYS Lemon Law but it does not cover recalls and the vehicle is now too old. This is ridiculous that for 9 months we have been unable to use the vehicle as intended and have has to rent vehicle because we are unable to drive this vehicle as intended.

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle: 2020 Nissan Leaf Issue: Level 3 DC Fast Charging (CHAdeMO) disabled due to known defect Odometer: ~68,000 miles Description: My 2020 Nissan Leaf is affected by a known defect that disables Level 3 DC fast charging (CHAdeMO). Nissan initially acknowledged the issue and planned a fix for November 2024, but that fix has now been delayed until Q3 2025. This delay means I will be without fast charging capability for nearly a full year, despite this being a key advertised feature of the vehicle. Fast charging is essential for longer trips, rural travel, and emergency use — its absence significantly reduces the car’s practicality and range flexibility. Nissan has not offered any interim solution or compensation. The prolonged delay creates a risk of EV drivers being stranded or unable to reliably plan travel, especially in areas with limited Level 2 infrastructure. Requested Action: I request that NHTSA monitor or investigate this issue, including the timeline and handling of the recall or repair. DC fast charging is a critical safety and usability feature for EVs, and prolonged manufacturer delays in addressing defects like this should not be acceptable. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention) and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. Additionally, the contact stated that the vehicle control module (VCM) had failed and was replaced several times; however, the failure persisted. The contact stated that the vehicle was difficult to start. The contact also stated that the rear driver's side seat belt was locked and inoperable. The Local dealer, Edison Nissan (401 US-1, Edison, NJ 08817), and an unknown dealer were contacted for the recall repairs and informed the contact that a technician for the Nissan Leaf was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000. VIN tool confirms parts not available for NHTSA Campaign Number: 24V700000 (Electrical System). Parts distribution disconnect for NHTSA Campaign Numbers: 24V071000 (Back Over Prevention) and 23V494000 (Vehicle Speed Control).

Vehicle Information: Year: 2020 Make: Nissan Model: Leaf VIN: [XXX] Component: Battery/Power Train Description of Safety Issue: Since September 19, 2024, my 2020 Nissan Leaf has been under NHTSA Recall 24V-700 (Nissan ID: R24B2) due to excessive lithium deposits in battery cells, increasing electrical resistance and risking rapid battery heating during Level 3 quick charging via CHAdeMO. This could cause a battery fire. Per recall instructions, I’ve avoided Level 3 charging, but Nissan promised a remedy by March 2025, which hasn’t been provided as of June 23, 2025. This nine-month delay prevents long-distance travel due to reliance on slower charging, severely limiting my vehicle’s functionality and raising safety concerns. Incident Details: No incident, as I’ve avoided Level 3 charging. Issue affects CHAdeMO quick charging under all conditions. No aftermarket equipment involved. Supporting Documentation: Recall notice (24V-700) or dealership correspondence available upon request. Requested Action: Please investigate Nissan’s delay in resolving this recall, as it compromises vehicle safety and usability. Urge Nissan to provide a prompt remedy. Authorization: I authorize sharing my contact info with Nissan to expedite resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Safety Risk: Overheating can lead to a fire: 2020 Nissan Leaf. Issue: Lithium-ion battery may overheat during Level 3 charging. Recall issued in September 2024. Nissan did not provide any respond to the problem as promised by March 20th, 2025.

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the message "Service EV System" was displayed while quick charging and while slow charging the vehicle. The contact stated that the failure persisted after starting the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,450. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On Monday, I was departing from the supermarket parking lot. As I was waiting at the stop sign to exit the parking lot, my 2020 Nissan Leaf SV vehicle shuttered and there was a blinking notification on the dashboard stating: TM System Malfunction EPedal Failure Suddenly my ability to stop the vehicle was compromised. I turned onto the surface street and continued to pump the brakes with no response. I turned back into the supermarket parking lot and continued to pump the brakes but there was no engagement. I slowly drove around the parking lot trying to stop with no success. I eventually had to turn on the emergency brake and then force the vehicle into park. It was a very scary scenario. I called the dealership to explain the situation and the service advisor suggested that I have the vehicle towed to the dealership for a diagnostic evaluation. After sitting in the car for 30 minutes with it turned off, I turned it back on and drove the vehicle on surface streets to the dealership with no breaking incident. The next day, the service department performed a diagnostic inspection and determined that the 12 volt battery was the cause and needed to be replaced. I was relieved that this was the issue. The technician kept the vehicle one more day to drive it and be sure it was operational. In the end, I purchased a new battery. I am writing your organization to report this incident to try to avoid any injuries or deaths in the future. This incident happened to me without any warning and could have been very dangerous if I was at a busy intersection or on the freeway. There was no warning on the dashboard about the battery or maintenance warning to see the dealer. This needs to researched with Nissan Motor Company. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)