2018 NISSAN MURANO Complaints

SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.

I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.

WHILE DRIVING @VARIOUS SPEEDS, IN CLEAR WEATHER, A WARNING LIGHT COMES ON AND STATES "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE PULLED OVER AND CHECKED THE SENSOR AND HAVE NEVER FOUND ANYTHING OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MILES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A SAFETY SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING MOST TRIPS.

TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, A WARNING INDICATOR ILLUMINATED ON THE SPEEDOMETER. SUDDENLY, THE CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO TOM NAQUIN CHEVROLET NISSAN CADILLAC (2500 W LEXINGTON AVE, ELKHART, IN 46514) WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, NISSAN HAD NOT ISSUED A RECALL. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14.

FRONTAL COLLISION WARNING SYSTEM CONTINUOUSLY TURNS OFF WHILE DRIVING CAR. WHEN THIS HAPPENS IT ALSO CAUSES THE CRUSE CONTROL TO TURN OFF. WHEN TRAVELING AT HIGHWAY SPEEDS THIS CAUSES THE VEHICLE TO RAPIDLY SLOW DOWN ON THE HIGHWAY WITHOUT THE BRAKE LIGHTS COMING ON. THIS POTENTIALLY COULD CAUSE A CHAIN REACTION ACCIDENT. THE PROBLEM OCCURS EVERY TIME THE CAR IS DRIVEN . NISSAN KNOWS OF THE PROBLEM BUT DOES NOT HAVE A FIX FOR IT. THEY CONTINUE TO SAY THE PROBLEM IS UNDER ENGINEERING REVIEW. THE PROBLEM HAS BEEN ON NISSAN VEHICLES FOR AT LEAST TWO YEARS AND NISSAN CONTINUES TO PRODUCE VEHICLES THAT THEY KNOW HAS A SAFETY PROBLEM.

THE REAR SPOILER OF THIS VEHICLE WAS DISCONNECTED (TORN APART) FROM THE MAIN BODY WHILE I WAS DRIVING IN A HIGH WAY WITH MY NEW-BORN BABY. PERSON IN AN AUTO-SHOP TOLD ME THIS CAR WAS ALREADY BAD-MADE AND IT WAS ALREADY LOOSELY CONNECTED. NISSAN DIDN'T TAKE MY CASE SERIOUSLY.

EMERGENCY BREAKING SYSTEM KEEPS FLASHING A WARNING.FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION

ALL THE NOISES OCCUR OCCASIONALLY AND NOT ALL THE TIME: 1. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHILE TURNING AND ACCELERATING ON COLD START. OCCURS WHEN PULLING OUT FROM DRIVEWAY OR PARKING SPOT. 2. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHEN ACCELERATING FROM A COMPLETE STOP. OCCURS WHEN CAR IS ALREADY WARMED UP, DRIVEN FOR 10 MINS. 3. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHEN GOING INTO DRIVEWAY OR BUMPS. OCCURS WHEN CAR IS ALREADY FULLY WARMED UP, DRIVEN FOR MORE THAN 10 MINS. BROUGHT INTO NISSAN STEVENS CREEK, SAID THERE WAS NOTHING VISUALLY WRONG, WENT FOR A TEST DRIVE, COULDN'T REPLICATE, SAID THEY WOULD LUBRICATE STEERING COLUMN. MONITOR UNTIL PROBLEM GETS WORSE. BROUGHT INTO NISSAN DUBLIN, SAID THEY INSPECTED STEERING COMPONENTS AND TORQUED EVERYTHING, COULD NOT FIND ANYTHING WRONG. STATED, I STILL HAD WARRANTY, IF THINGS WENT WRONG. MY CONCERN IS THAT SOMETHING IS NOT CONNECTED PROPERLY IN THE SUSPENSION OR STEERING COLUMN WHICH COULD RESULT IN A CRASH IF I AM GOING ON THE HIGHWAY OR BACKROADS THROUGH THE SNOW.

I OWN A 2018 NISSAN MURANO SV (VIN [XXX]). IT HAS APPROXIMATELY 17,500 MILES. THE AUTOMATED EMERGENCY BRAKING (AEB) IS MALFUNCTIONING. I AM RECEIVING AN ERROR MESSAGE IN THE DASH DISPLAY THAT THE AEB DISABLED EVEN THOUGH IT HAS BEEN ENGAGED IN THE SETTINGS MENU. NO MATTER HOW MANY TIMES I ENGAGE THE SYSTEM I KEEP RECEIVING THE ERROR MESSAGE THAT THE SYSTEM IS DISABLED. I UNDERSTAND THIS MAY BE A PROBLEM WITH THE RADAR UNITS. I AM SENDING THIS MESSAGE AS DOCUMENTATION THAT THERE SEEMS TO BE A PROBLEM WITH THESE UNITS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE ABE WARNING LIGHT (ORANGE) DISPLAYS AND THE WARNING MESSAGE 'UNAVAILABLE FRONT RADAR OBSTRUCTION' APPEARS RANDOMLY. THIS HAPPENS SPORADICALLY AND INTERMITTENTLY WHILE DRIVING UNDER VARIOUS CONDITIONS (HIGHWAY, STREET, TURNING, LANE CHANGES, STRAIGHT AHEAD IN ONE LANE, SEEMS TO BE AT SPEEDS OF 40 MPH AND ABOVE AND OCCURS WITH CRUISE CONTROL ACTIVATED OR NOT ACTIVATED ). AFTER PULLING OVER, STOPPING AND TURNING THE VEHICLE OFF, THE WARNING LIGHT DOES GO OFF. THE ABE WARNING LIGHT ALSO WILL GO OFF ON ITS OWN WITHIN A FEW MINUTES WITHOUT HAVING STOPPED THE VEHICLE. IN ANY CASE, UPON INSPECTION OF THE AREA OF THE FRONT BUMPER WHERE THE SENSOR IS LOCATED, THERE IS NO OBSTRUCTION (NO DIRT OR OTHER SUBSTANCE OR OBJECT). NOTE: IF THIS WARNING SCENARIO OCCURS WHILE THE CRUISE CONTROL IS ACTIVATED, THE CRUISE CONTROL IS INSTANTLY INACTIVATED AND THE CAR BEGINS TO SLOW IMMEDIATELY. THIS PROBLEM STARTED AROUND SEPTEMBER 2018. I PURCHASED THE CAR IN DECEMBER 2017.