2015 NISSAN MURANO Complaints

LESS THAN 48 HOURS OF OWNERSHIP AND VIVA NISSAN OF EL PASO TX WOULD NOT TAKE BACK THIS VEHICLE THAT HAS A HORRIBLE GLARE REFLECTION FROM THE SUN WHEN THE STYLIZED HOOD ANGLES REFLECT BACK LIGHT INTO THE VEHICLE AND AGAINST OTHER DASH CHROME ACCENTS. DEALER DID, HOWEVER, SEND US TO HIS "FAVORITE" AUTO TINT SHOP, UNIVERSAL TINTING IN EL PASO TX. THEY WERE TOLD BY THE DEALER TO PUT ON A 70% OPTIK NANO CERAMIC TINT ACROSS THE WINDSHIELD AND SEND THE NISSAN DEALER THE BILL OF $100. THAT COMPANY DID SUCH A RUSH JOB AND LEFT BUBBLES AND VISUAL IMPRESSION OF VIEWING THROUGH A FISHBOWL, NOT TO MENTION THE SLIME RESIDUAL FROM THE APPLICATION THAT WAS LEFT ALL ACROSS THE LEATHER DASH BOARD. 82 HOURS AFTER PURCHASE WE REVIEWED THAT 70% IS NOT STREET LEGAL IN NEW MEXICO WHERE THE CAR DEALER KNEW WE RESIDED, SO WE TOOK THE CAR TO A NM WINDOW TINT COMPANY WHO WILL BE REMOVING THE "DIRTY JOB" (AS THEY DESCRIBED IT) AND WILL DO A CLEAN, CLEAR JOB USING 80% CERAMIC TYPE PRODUCT (BLUE AIR 80 BL SR HPR). FIRSTLY, WHY AFTER LESS THAN 48 HOURS DID THE DEALER, VIVA NISSAN OF EL PASO TEXAS NOT FOLLOW OUR REQUEST TO FREEZE THE FUNDING AND LET US RETURN THE 2015 MURANO AND SELECT ANOTHER LESS DANGEROUS VEHICLE TO DRIVE? SECONDLY, WHY WOULD A 3RD PARTY WINDOW TINTING COMPANY OFFER A SOLUTION THAT WAS NOT STREET LEGAL IN OUR RESIDING STATE? AND MOST IMPORTANTLY, WHY ISN'T NISSAN BUILDING THESE OVERGLASSED, OVER CLASSED, OVER STYLEIZED VEHICLES WITH SUCH REPEATING COMPLAINTS OF GLARE WITHOUT PROVIDING A FACTORY SOLUTION TO THE WINDSHIELD OR PAINT COATING? I GUESS IT COULD BE WORSE, OUR TRANSMISSION COULD BLOW IF IT'S ONE OF THE UNLUCKY ONES FROM A CERTAIN TIMEFRAME WHEN NISSAN FACTORIES WERE TRYING TO SAVE A DIME AND INSTALLED CHEAPER PARTS. HMMM.

PASSENGER SIDE AIRBAG STOPS DETECTING ADULT PASSENGER, WAS RECALLED BY NISSAN IN 2016 AND SYSTEM WAS REPROGRAMED, IT'S NOW MAY 2017 AND THE PROBLEM HAS STARTED AGAIN. WILL NEED TO CONTACT NISSAN FOR REPAIRS. ALSO WHEN DRIVING THERE IS AN EXTREME GLARE FROM THE BACK SIDE OF THE HOOD WHICH BLINDS AND DISORIENTS WHEN DRIVING TOWARDS THE SUN, NEARLY WREAKED CAR BECAUSE I COULD NOT SEE FOR A FEW SECONDS. THIS HAPPENS ALL YEAR WHEN SUN SHINES.

AT 20K MILES IN OUR 2015 NISSAN MURANO, WE EXPERIENCED THE CAR CHUGGING AT SPEEDS UNDER 15MPH, TURNING A CORNER, ACCELERATING FROM A STOP. THE CHUGGING WAS FOLLOWED BY ENGINE REVVING. THIS WAS FOLLOWED 2 DAYS LATER BY COMPLETE FAILURE WHILE DRIVING AT HIGHWAY SPEEDS. THE CAR WOULD NOT ACCELERATE AT ALL. IT HAD TO BE TOWED TO THE DEALERSHIP. THE SERVICE ENGINE LIGHT CAME ON AFTER THE ENGINE FAILED. NISSAN CANNOT DETERMINE A CAUSE AND IS REPLACING THE TRANSMISSION

HELLO I OWN A 2015 MURANO PLATINUM HAD RECALL FOR PASSENGER AIR BAG CLASSIFICATION SYSTEM NOT RECOGNIZING OCCUPANT. HAD SERVICE DONE NOW AIR BAG OFF IS INDICATED ALL THE TIME . I COMPLAINED THAT THIS IS NOT A REAL FIX WAS TOLD THAT'S HOW ALL CARS ARE NOW THAT IS A LIE. THE PROBLEM IS ITS NOT FIXED WHILE DRIVING WITH MY WIFE IN PASSENGER SEAT WITH HER SEAT BELT ON DASH LIGHT SAID AIRBAG OFF I HAVE A PICTURE OF THIS WHICH SHOWS THIS SITUATION NISSAN NEEDS TO REPAIR THIS AND RESTORE IT TO ITS ORIGINAL DESIGN SPECS. THANK YOU FOR YOUR TIME YOU CAN CONTACT ME AT [XXX] [XXX] CONTACT INFORMATION: *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

I TOOK MY MURANO TO HAVE THE RECALL REPAIRED. NISSAN WOULD NOT GIVE ME THE CAR BACK DUE TO SAFETY CONCERNS. THEY GAVE ME A STRIPPED DOWN CAR NOT EQUAL TO MINE. THEY SAID IT TAKES FIVE DAYS TO GET THE PART FROM NEW YORK. THAT IS A JOKE. THEY SHOULD BE FORCED TO EXPIDITE THEY PART SO I CAN HAVE MY CAR BACK! THEY ARE TOO CHEAP TO PAY FOR OVERNIGHT SHIPPING. I WANTED THEM TO GIVE ME A CAR LIKE MINE, THEY SAID IT IS UP TO THE DEALER. I REMINDED THEM THAT THEY RECALLED THE CAR THAT IS DEFECTIVE NOT THE DEALER. THEY GET AWAY WITH STICKING IT TO THE CUSTOMER, THEY DO NOT CARE.

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE FORWARD BRAKING SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. THE CONTACT STATED TO THE TECHNICIAN THAT THE FORWARD BRAKING WARNING INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE WARNING INDICATOR WAS ILLUMINATED DUE TO THE VEHICLE BEING BUMPED AND THAT THE EMERGENCY BRAKING SYSTEM WAS TURNED OFF. THE ISSUE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ISSUE COULD NOT BE DIAGNOSED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY HIT A MONTH PRIOR. THE CONTACT ALSO STATED THAT THE FRONT DRIVER AND PASSENGER SIDEVIEW MIRRORS "CLOSE VEHICLE" WARNING SIGNALS NO LONGER ILLUMINATED WHEN OTHER VEHICLES WERE CLOSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000.

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DIFFICULTY WITH GEAR SHIFT MOVING OUT OF PARK INTO DRIVE, NEUTRAL OR REVERSE. PROBLEM OCCURS WITH COLD ENGINE AND WARM ENGINE, ALWAYS FROM STATIONARY POSITION. MAKES A LOW SOUNDING CLUNK AFTER FINALLY MOVING INTO GEAR. RESISTANCE OF GEAR SHIFT TO MOVE IS NOT CONSISTENT BUT IS FREQUENT (ABOUT 7 OUT OF EVERY 10 DRIVING EVENTS OR 70% OF THE TIME) NO FLUID LEAKAGE UNDER VEHICLE HAS BEEN OBSERVED. PROBLEM HAS EXISTED WITH CAR WITHIN MONTHS OF PURCHASE AS NEW VEHICLE.

PASSENGER AIRBAG LIGHT REMAINS ON SPORADICALLY WHEN A PASSENGER IS IN THE SEAT. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TWO TIMES BUT THE PROBLEM HASN'T BEEN RESOLVED. THE PROBLEM IS STILL OCCURRING SPORADICALLY.

NHTSA RECALL 16V-244, THE OCCUPANT CLASSIFICATION SYSTEM SOFTWARE, NOTIFIED 6/16, DEALER ATTEMPTED TO CORRECT THE PROBLEM IN JUNE, JULY, SEPT., OCT., NOV., AND ADVISED ME IN DEC. THAT THERE WAS NO "FIX", AT THAT TIME I WAS TURNED OVER TO NISSAN CONSUMER AFFAIRS, CASE#24846736, IN LATE DEC. I WAS ADVISED THAT NISSAN WOULD DECIDE TO EITHER BUY THE CAR BACK OR REPLACE IT IN 10 DAYS; THAT PERIOD HAS PASSED AND THEY ARE BLAMING THE DEALER FOR NOT SENDING WORK ORDERS, BUT I VERIFIED THEY WERE SENT TWICE AND NISSAN MISPLACED THEM. THE CAR IS UNSAFE TO DRIVE WITH A PASSENGER AND I FEEL THAT I AM JUST GETTING THE "RUN-A-ROUND". I HAVE PHOTOS BUT DON'T KNOW HOW TO ATTACH THEM.