2015 NISSAN MURANO Complaints

HAD A RECALL ON PASSENGER SIDE AIRBAG. THE LIGHT STAYS ON WHEN A PASSENGER IS PRESENT. WE TOOK IT IN TO HAVE IT FIXED ACCORDING TO THE RECALL .IT WORKED FOR A WHILE AND STARTED DOING THE SAME ISSUES. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. AGAIN WE ASKED THEM TO TAKE A LOOK AT IT . WHAT THEY TOLD US TO WIGGLE AROUND ON THE SEAT, WHICH IS STUPID. IT'S STILL NOT FIXED.THIS IS A SAFETY ISSUE AND WE WANT IT FIX. NOT HAPPY ABOUT THIS. IS IT A SOFTWARE PROBLEM?

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE VEHICLE. THE CONTACT STATED THAT THE KEYS WERE NOT IN THE VEHICLE WHEN THE ISSUE OCCURRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

WE HAVE REPEATEDLY COMPLAINED TO OUR DEALER REGARDING THE PASSENGER SIDE AIR BAG NOT ACTIVATING WITH A PASSENGER IN THE SEAT. IT DOES NOT OCCUR ALL OF THE TIME, AND WILL USUALLY ENGAGE WITHIN 5 MILES OF DRIVING. I JUST HAD THE DEALER LOOK AT IT AGAIN AND REQUESTED THAT THE SENSOR BE REPLACED. THEY CAN'T RECREATE OUR ISSUE AFTER HAVING THE CAR FOR 4 DAYS, SO THEY REPLACED NOTHING AND GAVE ME THE CAR BACK. I AM COMPLETELY FRUSTRATED AT THEIR LACK OF CONCERN OVER WHAT I CONSIDER TO BE A SAFETY FAILURE. WE HAVE HAD THE ISSUE SINCE WE BOUGHT THE CAR IN APRIL 2016. *TR

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT LEASED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE FRONT PASSENGER SIDE DASHBOARD AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT SHOULDER, BRUISING FROM THE SEAT BELT RESTRAINT, BRUISES TO THE RIGHT KNEE, AND THE RIGHT SHIN. MEDICAL ATTENTION WAS RECEIVED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A TECHNICAL RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,300.

2015 NISSAN MURANO CUSTOMER WRITES IN REGARDS TO RECALL R1609 SAFETY ISSUE WITH THE OCCUPANT CLASSIFICATION SYSTEM - OCS. AFTER R1609 FIELD SERVICE ACTION PERFORMED ON 10/30/15 OCS INTERMITTIENTLY INCORRECTLY CLASSIFIES AN ADULT PASSENGER WEIGHING 150 LBS. AS A CHILD FOR PERIODS OF 12 SECONDS UP TO 8 MINUTES AS INDICATED BY THE CENTER CONSOLE INDICATOR. ISSUE OCCURS WHILE STATIONARY, IN MOTION ON CITY STREET OR HIGHWAY UNDER ALL CIRCUMSTANCES. SAFETY ISSUE STILL REMAINS A UNRESOLVED PROBLEM.

THE FORWARD EMERGENCY BRAKING SYSTEM WARNING LIGHT COMES ON (THIS MEANS THE SENSOR IS NOT WORKING AND THE EMERGENCY WARNING IS NOT WORKING; FURTHER YOU CANNOT USE CRUISE CONTROL WHEN THE LIGHT IS ON). THIS HAS BEEN A PROBLEM FROM THE BEGINNING OF OWNING THE CAR. THE DEALER TRIED MANY TIMES TO REPAIR THE PROBLEM, ALL UNSUCCESSFUL. NEXT THE DEALER REPLACED THE SENSOR, AND THE PROBLEM STILL EXISTS. THE WARNING LIGHT COMES ON WHEN THE VEHICLE HAS BEEN DRIVEN FOR A FEW MINUTES- 5 TO 30 MINUTES AFTER STARTING.

TWO TIMES IN THE PAST MONTH I HAVE EXPERIENCED THE SAME PROBLEM WHILE DRIVING ON INTERSTATE ROADS. MY GAS GAUGE AND TRIP MONITOR INDICATED I HAD ABOUT 60 MILES UNTIL EMPTY THEN AFTER DRIVING A FEW MILES IT SAID ABOUT 30 MILES TO EMPTY AND SHORTLY AFTER THAT CAR STARTED SPUTTERING AND LOSING POWER AND I HAD TO MAKE EMERGENCY MOVES TO KEEP FROM GETTING HIT. BOTH TIMES I WAS ABLE TO PULL UNTO THE SHOULDER AND DRIVE A SHORT DISTANCE TO A GAS STATION TO FILL THE TANK WHICH TOOK ONLY SLIGHTLY OVER 15 GALLONS AND THE TANK HOLDS 19 GALLONS. I HAVE FOUND THE IDENTICAL COMPLAINT ON SEVERAL WEB SITES AND THERE DOES NOT SEEM TO BE ANY HELP FROM NISSAN OR EVEN AN ADMITTANCE THAT THE PROBLEM EXITS. I JUST RETURNED FROM MY DEALER IN NAPLES, FL. AND ALL THEY COULD TELL ME WAS THAT NO ERROR CODES WERE SHOWING AND I COULD NOT EXPECT THE GAUGE TO BE ACCURATE AT ALL TIMES SINCE IT IS CONSTANTLY RECALCULATING AND CHANGING DISTANCE TO EMPTY. THAT REALLY HAS NOTHING TO DO WITH THE PROBLEM SINCE THE CAR WAS APPARENTLY NOT OUT OF GAS AND IN THE PAST I HAVE PUT OVER 18 GALLONS IN THE TANK SO I AM CERTAIN IT WAS NOT OUT OF GAS. I BELIEVE THERE MUST BE A PROBLEM WITH THE PICKUP TUBE, SENSORS OR A COMBINATION OF BOTH. HAVING YOUR VEHICLE SUDDENLY STALL IN FRONT OF A SEMI TRUCK IS NO LAUGHING MATTER AND WE WERE LUCKY TO HAVE ESCAPED WITHOUT A MAJOR ACCIDENT. ON ONE OF THE FORUMS THE OWNER WAS TOLD BY THE DEALER THAT IT WAS NOT A PROBLEM IF THEY WOULD NOT LET THEIR TANK GET BELOW 1/4 FULL. NOT MUCH HELP! *TR

THIS CAR CAUGHT FIRE WHILE PARKED IN THE GARAGE WITH THE KEY OUT, BURNING DOWN THE HOUSE OF [XXX]. I AM SUBROGATION COUNSEL TO THEIR INSURER, ERIE INSURANCE COMPANY. WE HAVE SET A DATE OF OCTOBER 27, 2016 TO CONDUCT A SCENE INSPECTION AND INVITE NHTSA TO SEND SOMEONE TO ATTEND. THE DATE MAY CHANGE, SO PLEASE HAVE SOMEONE CONTACT ME TO KEEP IN TOUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OCS RECALL TO HAVE THE COMPUTER RESET FOR THE PASSENGER AIRBAG INDICATOR LIGHT. I HAVE THE EXACT SYSTEMS AS SOME OTHERS IN THE COMPLAINT SECTION WITH THIS RECALL. WHICH IS THE LIGHT DOES NOT ALWAYS GO OFF WHEN SOMEONE IS SITING IN THE PASSENGER SEAT. IT IS AN INTERMITTENT PROBLEM. I HAVE NOTIFIED THE DEALER ABOUT IT BUT THEY COULDN'T DO ANYTHING SINCE IT IS A FIRMWARE ISSUE THAT NISSAN WILL HAVE TO PATCH AGAIN AND NOTIFY DEALERS BY A TSB PLUS I DID NOTIFY NISSAN CUSTOMER SERVICE ABOUT THE ISSUE BUT THEY GAVE THE USUAL RUN AROUND ANSWER GO BACK TO THE DEALER ETC. BECAUSE YOU ARE DEALING WITH A CUSTOMER SERVICE REP NOT AN ENGINEER WHO CAN ACTUALLY FIX THE PROBLEM. SO IT WILL TAKE ANOTHER RECALL ETC. BY NHTSA TO FORCE A FIX.