2009 NISSAN MURANO Complaints

ON JANUARY 7, 2018 I WAS APPROACHING A STOP SIGN AND THE STREET WAS A BIT ICY SO WHEN I APPLIED THE BRAKES THE ABS KICKED IN AND THE VEHICLE STOPPED WITH NO PROBLEM. HOWEVER, WHEN I APPLIED THE BRAKES AGAIN A COUPLE OF BLOCKS DOWN THE ROAD THE BRAKE PEDAL WENT CLEAR TO THE FLOOR AND THE VEHICLE SLOWLY STOPPED. THIS PROBLEM CONTINUED THE REST OF THE DRIVE HOME, WITH THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR. PUMPING THE BRAKES SEEMED TO HELP SOME AND THERE WAS RESISTANCE FROM THE PEDAL, BUT WHEN COMING TO A COMPLETE STOP THE PEDAL AGAIN WENT ALL THE WAY TO THE FLOOR. THIS CONTINUED FOR A COUPLE DAYS. AFTER SOME RESEARCH ONLINE I DISCOVERED THIS WAS A COMMON COMPLAINT FOR 2009 NISSAN MURANOS. I FOUND SEVERAL ONLINE FORUMS THAT DESCRIBED THE SAME PROBLEM, THE SOFT SPONGY BRAKE PEDAL, EITHER AFTER AN ABS STOP OR USING THE BRAKES FOR A BUMP OR POTHOLE. AND IT SEEMED LIKE THE MOST COMMON SOLUTION TO THIS PROBLEM WAS TO REPLACE THE ABS ACTUATOR AT A COST OF APPROX. $2500. NOT WHAT I WANTED TO HEAR. I TOOK MY NISSAN TO A REPAIR SHOP AND THEY VERIFIED THAT THIS INDEED WAS THE PROBLEM SO WITHOUT MUCH OTHER CHOICE WE HAD THE ACTUATOR REPLACED FOR $2450 - INVOICE ATTACHED. FROM WHAT I COULD TELL, THIS ISSUE HAS BEEN A PROBLEM AND HAS BEEN REPORTED BY A NUMBER OF DRIVERS TO THE NHTSA BEGINNING IN 2012. THERE IS AN INVESTIGATION ONGOING (STARTED IN 2014) BUT SO FAR NO RECALL. THIS IS A DANGEROUS ISSUE AND NEEDS TO BE ADDRESSED ASAP BEFORE SOMEONE'S BRAKES FAIL COMPLETELY AND THEY ARE INJURED OR KILLED.

BRAKE PEDAL LOST PRESSURE AND PEDAL WENT TO THE FLOOR CAUSING A VERY LONG STOPPING DISTANCE. INTERMITTENT PROBLEM. APPEARS TO HAPPEN WHEN I SKID SLIGHTLY WHILE STOPPING LIKE ON SAND ON THE ROAD AND IT CAUSES THE ABS TO KICK IN BUT IT WILL NOT DISENGAGE. TOO TO MECHANIC TO HAVE IT CHECKED, TURNED IT OFF AND LATER WHEN THEY WENT TO CHECK IT THE PEDAL HAD RETURNED

THE BRAKE PEDAL ALL OF A SUDDEN TRAVELS ALL THE WAY TO THE FLOORBOARD. THIS EXCESSIVE TRAVEL HAPPENED WHILE DRIVING ON A BUSY STREET. THE BRAKES DID FINALLY SLOWED MY VEHICLE BUT VERY CLOSE TO CAUSING AN ACCIDENT. TOOK THE VEHICLE IN FOR ESTIMATE AND REPAIR. ESTIMATE THE NEXT DAY WAS REPLACE ABS CONTROL MODULE, FLUSHING FLUID, ETC. OF $3400. THE 2009 MURANO IS ONLY 84,000 MILES AND SHOULD NOT HAVE A PROBLEM WITH THE AUTOMATIC BRACING SYSTEM. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT. I UNDERSTAND THIS IS AN ONGOING PROBLEM!!! WHY HASN'T THERE BEEN A RECALL?

MY WIFE AND DAUGHTER HAVE HAD ISSUES WITH THE BRAKES GOING ALL THE WAY DOWN AND NOT STOPPING THE VEHICLE ON MORE THAN ONE OCCASION. I HAVE CONTACTED NISSAN WITH THIS ISSUE AND THEY SAID THEY WOULD HAVE TO REPLICATE THE PROBLEM TO RESOLVE IT. THE HARD PART IS THIS IS TOTALLY RANDOM. DRIVING THIS CAR IS LIKE PLAYING RUSSIAN ROULETTE. BOTH TIMES MY WIFE AND DAUGHTER WERE DRIVING, APPLIED THE BRAKES TO STOP AT A STOP SIGN AND THE PEDDLE WENT ALL THE WAY TO THE FLOOR. LUCKILY NO ONE WAS AROUND. BOTH INCIDENTS THEY KEPT PUMPING THE BRAKES UNTIL THEY STARTED WORKING AGAIN. I BROUGHT THE POSSIBLE RECALL UP TO THE SERVICE TECH AND HE ASKED FOR THE VIN AND SAID THE VEHICLE DOES NOT HAVE ANY RECALLS AT THIS MOMENT. SO ARE WE SUPPOSE TO DRIVE THE VEHICLE AND HOPE THE BRAKES DO NOT FAIL? THIS IS A MAJOR SAFETY ISSUE AND WE ARE AT THE POINT OF TRADING IN THE VEHICLE AND NEVER BUYING A NISSAN AGAIN IF THAT'S HOW THEY TREAT THE SAFETY OF THEIR NISSAN OWNERS. BY THE LOOKS OF THESE REPORTS, MORE AND MORE DRIVERS ARE STARTING TO COMPLAIN. WHY IS IT TAKING SO LONG TO ANNOUNCE RECALL WHEN THE LACK OF DOING SO COULD POSSIBLY TAKE SOMEONE'S LIFE?

SOFT BRAKE PEDAL AFTER HITTING A BUMP. NOVEMBER 2016 I WAS GOING INTO A PARKING LOT, AS I WAS COMING OFF OF THE PAVEMENT GOING ONTO THE GRAVEL MY ABS ENGAGED AND THE BRAKE PEDAL WENT TO THE FLOOR. I CALLED MY NISSAN DEALERSHIP AND THEY FELT THAT WHEN I SHUT THE CAR OFF, ALL SYSTEMS SHOULD RESET. WHEN I DID THAT, SYSTEMS DID RESET AND MY BRAKES RETURNED TO NORMAL. THIS HAS HAPPENED 3 MORE TIMES SINCE, THE LAST TIME WAS IN OCTOBER 2017 AND THE SYSTEM OR ABS AND THE SOFT BRAKE ISSUES HAS NOT RESET. TO THIS POINT, I HAVE ALWAYS HAD SOME BRAKES, THOUGH THE PEDAL GOES ALMOST TO THE FLOOR EACH TIME USED. MY WIFE, AND DAUGHTER, WHEN THEY DRIVE THE CAR, FEEL THERE ARE NO BRAKES. I GUESS I HAVE GOTTEN SOMEWHAT USED TO THEM. I AM CONVINCED THAT SOMETHING NEEDS TO BE REPAIRED, BUT I AM READING THAT IT MAY COST BETWEEN $1500, AND $2400 TO REPAIR. THE ISSUE IS VERY SERIOUS BECAUSE I HAVE READ THAT SOME BRAKES HAVE FAILED AND CAUSED ACCIDENTS AND OCCUPANTS HAVE BEEN INJURED. I FEEL A RECALL BY NISSAN SHOULD TAKE PLACE, TO HELP GET THESE ISSUES RESOLVED. THE ISSUE IS VERY EXPENSIVE FOR US AS OWNERS TO FIX ON OUR OWN ESPECIALLY WHEN THE VALUE OF THE VEHICLE IS SO LOW. WOULD LIKE TO TRADE VEHICLE OFF, BUT BEING HONEST WOULD BE HARD TO PASS ISSUE ONTO THE NEXT OWNER. CURRENTLY, THE BRAKE PEDAL STILL REMAINS SOFT AND ALMOST GOES TO THE FLOOR BOARD OF THE VEHICLE.

AS I APPROACHED A STOP,WANTING TO MAKE A TURN , THERE WAS A LIGHT PATCH OF ICE. I APPLIED THE BRAKES NORMALLY & PEDAL SUNK TO THE FLOOR & I ALMOST CRASHED, LUCKILY THERE WERE NO OTHER CARS IN MY PATH. THIS IS A HUGE SAFETY ISSUE. I AM A COMMERCIAL TRUCK DRIVER & HAD NEVER HEARD OF LOSING BRAKES TO THIS ISSUE BEFORE. I PROPERLY MAINTAIN MY CARS.TOOK MY 09 MURANO TO A MECHANIC. & TOLD ME IT WAS MOST LIKELY THE ABS MODULE $2000 JUST THE PART ,OR THE MASTER BRAKE CYLINDER $150 JUST THE PART. REPLACED THE MASTER CYLINDER. & STILL NOT FIXED . PROBLEM WAS THE ABS MODULE. NISSAN NEEDS TO DO A RECALL BEFORE SOMEONE IS INJURED OR KILLED DO TO THIS. EVEN THOUGH THE MAIN FOCUS IS SADLY ON QUARTERLY NUMBERS GAINS/LOSSES. I HAD REACHED OUT TO NISSAN & DIDNT HEAR BACK FROM THEM. GUESS IT WOULDVE BEEN DIFFERENT IF I HAD SAID I WAS LOOKING TO BUY A CAR.

BRAKES FAILED TO STOP VEHICLE WHEN APPLIED DURING MODERATE SUSPENSION TRAVEL (UP/DOWN) FROM BUMPS IN ROADWAY - SIMILAR TO TRAVELLING ACROSS SMALL SPEED BUMP. MUST PUMP BRAKE REPEATEDLY TO STOP VEHICLE. INCIDENT OCCURRED AT MOST ANY SPEED INCLUDING HIGHWAY TRAVEL. DEALERSHIP COULD NOT DUPLICATE BUT DID REPLACE THE MASTER BRAKE ASSEMBLY HOWEVER IT DID NOT RESOLVE THE PROBLEM. VEHICLE RETURNED TO DEALERSHIP WHEN IT FAILED TO MOVE AFTER SHIFTING INTO GEAR. PROBLEM TRACED TO BRAKE BOOSTER FAILURE. LOCAL MECHANIC COMPLETED THE REPAIR WHICH HAS RESOLVED BOTH PROBLEMS - BRAKE ISSUES HAVE NOT OCCURRED SINCE THIS REPAIR.

THE BRAKE PEDAL LOSES PRESSURE AND GOES STRAIGHT TO THE FLOOR MAKING IT DIFFICULT TO STOP. I HAVE HAD THE VEHICLE CHECKED BY A PROFESSIONAL SHOP AND THEY BELIEVE IT MAY BE RELATED TO THE ABS ACTUATOR/CONTROLLER SINCE THE OTHER BRAKING COMPONENTS APPEARED TO BE OK. THE VEHICLE HAS BECOME UNSAFE TO DRIVE DUE TO THE UNPREDICTABLE BRAKING/DELAYED STOPPING BEHAVIOR. TAKING TO NISSAN DEALER TOMORROW FOR FURTHER INVESTIGATION. LIKELY RELATED TO INVESTIGATION UNDER PE 17-002.

WHILE DRIVING APPROXIMATELY 55 MPH A SMALL ANIMAL RAN OUT IN FRONT OF ME AND CAUSED ME TO BRAKE HARD CAUSING THE ABS TO ACTIVATE. IMMEDIATELY AFTER THE HARD STOP THE BRAKE PEDAL GOES TO THE FLOOR AND I HAVE NO BRAKING ABILITY. BRAKE FLUID IS FINE AND UPON VISUAL INSPECTION NOTHING APPEARS DAMAGED ON THE PADS OR CALIPERS.

BRAKE PEDAL GOES ALL THE WAY DOWN AND VEHICLE DOES NOT STOP. I NOTICE ONLINE THAT A LOT OF CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THIS YEAR AND VEHICLE MODEL. I HAVE READ HOW THEY HAD TO SPEND A LOT OF MONEY ON PARTS AND LABOR BECAUSE THE MECHANICS COULDN'T FIGURE OUT THE PROBLEM, SO THEY STARTED DURING POWER OF ELIMINATION. I HAD MY MECHANIC TRY TO FIND OUT WHAT WAS WRONG AND HE TRIED REPLACING MASTER CYLINDER WHICH COST ME SEVERAL HUNDREDS OF DOLLARS AND THE PROBLEM REMAINED. I THEN TOOK IT TO NISSAN DEALERSHIP AND THEY SAID IT WAS THE ABS HYDRAULIC CONTROL UNIT WHICH WOULD COST ME $3000 DOLLARS PARTS AND LABOR, THE PART A LONE COST $1900 DOLLARS. DURING MY INVESTIGATION MANY MANY PEOPLE ARE HAVING THE SAME PROBLEM AND IT IS SAID THAT A RECALL MAY BE BEING LOOKED AT. CONSUMERS ARE GETTING IN TO CAR ACCIDENTS BECAUSE OF THIS FAULTY BRAKE SYSTEM AND IT SEEMS THAT NO ONE WILL ADDRESS UNTIL SOMEONE DIES. THERE ARE NO WARNING LIGHTS ON THE ABS SYSTEM NOR DOES THE DEALERSHIP KNOWS WHY THIS IS HAPPENING.TO CHARGE THIS MUCH FOR A PART IS TOTALLY RIDICULOUS!!! FEEL FREE TO CALL ME AT ANYTIME FOR MORE DETAILS ON THIS ISSUE [XXX] DENVER COLORADO CONSUMER. I MAY TAKE FURTHER ACTIONS IF THIS ISSUE IS NOT ADDRESS, AT THE END OF THE DAY IT SHOULD BE SAFETY FIRST!!! NOT MAKING QUOTAS AND PAYING INVESTORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR