2018 NISSAN MURANO Complaints

ON JAN 21, 2021 I WAS DRIVING OUR MURANO AND WAS IN THE DRIVE THRU LINE AT THE COUNTY HEALTH DEPARTMENT PARKING LOT, TO RECEIVE MY COVID-19 VACCINATION. AS THE LINE MOVED, I SLIGHTLY PRESSED THE GAS PEDAL MOVING SLOWLY UP IN THE LINE. WHEN THE VEHICLE IN FRONT OF ME STOPPED I SLID MY FOOT TO THE LEFT TO PRESS ON THE BRAKE. MY FOOT SLID BEHIND THE BRAKE PEDAL AND I WAS UNABLE TO APPLY THE BRAKES. MY RATE OF TRAVEL WAS LESS THAN 2 MPH, I PLACED THE TRANSMISSION IN NEUTRAL IN AN ATTEMPT TO STOP THE VEHICLE. THE VEHICLE CONTINUED TO COAST AS I TRIED TO REMOVE MY FOOT FROM BEHIND THE BRAKE PETAL. MOVING MY FOOT TO THE RIGHT IT HIT THE SIDE OF THE GAS PETAL (THE VEHICLE WAS STILL IN NEUTRAL). AS I STRUGGLED TO FREE MY FOOT, I WAS FINALLY ABLE TO DO SO. UNFORTUNATELY, MY VEHICLE BUMPED INTO THE CAR IN FRONT OF ME. THERE IS NO DAMAGE TO THAT PERSON'S CAR, MY CAR RECEIVES SOME SCRATCHES ON THE BUMPER. MY CONCERN IS IF THIS WOULD HAVE HAPPENED WHILE I WAS TRAVELING AT A HIGHER RATE OF SPEED. THIS INCIDENT COULD HAVE BEEN A LOT MORE SERIOUS AND EVEN FATAL. I BELIEVE I DID NOTHING WRONG AND THERE SHOULD BE NO WAY A PERSON'S FOOT CAN SLIDE BEHIND THE BRAKE PEDAL. THEN, THEY MUST STRUGGLE TO FREE THEIR FOOT.

THE AEB SYSTEM ENGAGED WITH NOTHING INFRONT OF MY VEHICLE ON JAN 19, 2021. THIS IS NOT THE INTENDED WAY OF FUNCTIONING FOR THIS SYSTEM.

SMOKE WAS NOTICED INSIDE THE CAR WHILE I WAS DRIVING ON A RURAL FREEWAY IN THE BLUE MOUNTAINS OF OREGON. THE SOURCE OF THE SMOKE APPEARED TO BE THE REAR PASSENGER SET, RIGHT SIDE. I PULLED OVER. WHEN I OPENED THE DOOR ON THE RIGHT SIDE OF THE CAR, A LARGE PLUM OF SMOKE ERUPTED FROM THE REAR SEAT. I THEN NOTICED A BLACK, BURNED HOLE IN THE SEAT MEASURING ABOUT 10IN X 10IN. AS QUICKLY AS IT BEGAN, THE COMBUSTION STOPPED. AFTER A 20-MINUTE WAIT THE SEAT COOLED OFF AND I WAS ABLE TO PROCEED. NOTE THAT THE REAR SEATS WERE IN THE DOWN POSITION, AND PILLOWS WERE PLACED ON THE FLOOR BOARDS WHERE PASSENGER FEET WOULD NORMALLY BE.PHOTO SHOWS DAMAGE TO THE PILLOWS. I SUSPECT THE ORIGIN OF THE FIRE WAS AN ELECTRICAL FAILURE RELATED TO HEATED SEATS.

ABOUT 2 MONTHS AGO, THE DISPLAY WINDOW SHOWING AUDIO SELECTIONS, REARVIEW CAMERA, NAVIGATION, ETC. BEGAN RAPIDLY JUMPING BACK AND FORTH FROM SCREEN TO SCREEN. NOTHING I DID, AFFECTED IT, THUS I WASN'T ABLE TO CHANGE CHANNELS OR GET FULL VIEW WHEN BACKING UP. WHEN IN REVERSE, 2 LINES OF TEXT WERE DISPLAYED, BLOCKING THE CAMERA VIEW. ONE SAID, "DISPLAY SETTINGS", BUT WHEN I PRESSED IT, NOTHING HAPPENED. UPON STARTING THE CAR, THE TIME VARIES AS TO WHEN THE IRREGULARITIES BEGIN. SOMETIMES IT STARTS IMMEDIATELY, BUT OTHER TIMES IT MAY APPEAR NORMAL FOR A FEW MINUTES AND THEN START. BUT ONCE IT STARTS, IT DOESN'T STOP UNTIL THE VEHICLE IS TURNED OFF. IT SEEMS TO BE AN ELECTRICAL ISSUE SINCE NOTHING I'VE TRIED REMEDIES IT. IN THE "WHEN DID THIS HAPPEN" SECTION BELOW, I WILL PUT THE APPROXIMATE DATE THE ISSUE STARTED, BUT AS I SAID, IT IS A CONTINUOUS PROBLEM.

I WAS DRIVING ON A HIGHWAY AND SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A LOUD BANG NEXT TO ME AND THEN I HEARD BROKEN GLASS ABOVE MY HEAD.

3 INCIDENCES OF SUDDEN, IMMEDIATE AUTOMATIC BRAKING WITHOUT OBSTACLES OR OTHER CARS IN FRONT OF OURS. 10/15/2020: MID DAY, SUNNY/DRY CONDITIONS, RESIDENTIAL STREET. MOVING FORWARD FROM A STATIONARY POSITION AND BELOW 10 MPH. CAR SUDDENLY STOPPED, LOUD NOISE, WARNING FLASHED ON DASH BOARD. NO OTHER VEHICLE OR OBJECT NOTED IN FRONT OF CAR. 10/20/2020: BETWEEN 8:00-8:30PM, DRY CONDITIONS, CITY STREET. FIRST CAR AT INTERSECTION MOVING FORWARD FROM STATIONARY POSITION AT GREEN LIGHT. WHILE MOVING THROUGH INTERSECTION, CAR SUDDENLY STOPPED, LOUD NOISE, WARNING FLASHED ON DASH BOARD. NO OTHER CAR OR OBJECT WAS IN FRONT OF OUR CAR. 10/24/2020: BETWEEN 7:00-7:30 PM, CONDITIONS DRY, CITY STREET. AGAIN FIRST CAR AT AN INTERSECTION. FROM STATIONARY POSITION AND AT GREEN LIGHT MOVED FORWARD INTO INTERSECTION. WHILE MOVING THROUGH INTERSECTION THE CAR CAME TO A SUDDEN, HALTING STOP, LOUD NOISE AND WARNING FLASHED ON THE DASH BOARD. NO OTHER CAR OR OBJECT WAS IN FRONT OF OUR CAR. IN EACH OF THESE THREE INCIDENCES THE CAR WAS IN DRIVE, THE ACCELERATOR WAS SLIGHTLY DEPRESSED FOR SLOW ACCELERATION AND FOR NO REASON THE CAR AUTOMATICALLY, SUDDENLY HALTED.

WHILE OPERATING MY NISSAN ON A RURAL HIGHWAY I HEARD WHAT I THOUGHT TO BE A GUN SHOT AND FELT GLASS HIT ME. TO MY SURPRISE, THE SUNROOF IN MY 2018 NISSAN MURANO HAD EXPLODED.

THE DRIVER SIDE SEAT BELT DOES NOT WANT TO SNAP INTO THE BELT HOLDER WHICH HAS THE RED BUTTON YOU PUSH TO RELEASE IT, I HAVE CHECKED EVERY TIME FOR ANY OBSTRUCTION AND NOTHING IS THERE, IT DOES FINALLY LOCK INTO THE SPOT AFTER ABOUT 10 TIMES OF TRYING THIS JUST STARTED HAPPENING 2 WEEKS AGO, THE CAR IS NOT THAT OLD TO BE HAVING SEAT BELT PROBLEMS LIKE THAT. IT DOES NOT MATTER WHAT TIME OF DAY IT DOES IT REGARDLESS AND ONLY WHEN PUTTING IT ON, IT RELEASES JUST FINE JUST WHEN PUTTING IT ON IT WILL NOT LATCH. JUST LET ME KNOW IF YOU NEED ME TO DO A VIDEO OF IT I NEVER MADE A VIDEO OF THIS HAPPENING.

ANDROID AUTO SYSTEM RANDOMLY CRASHES OR FREEZES WHEN NAVIGATING WITH GOOGLE MAPS. AS A RESULT WE ARE LEFT SCRAMBLING WHILE DRIVING TO DISCONNECT AND RECONNECT OUR PHONE TO RESET THE SYSTEM, OR TO CHANGE USB PHONE SETTINGS TO PROPERLY RECONNECT THE OUR PHONE TO ANDROID AUTO, CAUSING A DANGEROUS DISTRACTION FROM THE ROAD. SOMETIMES RECONNECTING THE PHONE DOES NOT WORK CAUSING A REPEAT OF THE EFFORT AND CAUSING FURTHER DRIVING DISTRACTION. I HAVE REPEATEDLY ATTEMPTED TO GET THE NISSAN DEALER TO REPAIR THE PROBLEM BUT THEY DENY THERE IS AN ISSUE.

TL* THE CONTACT OWNS A 2018 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING A RIGHT TURN, THE DOORS UNLOCKED. THE DOOR AJAR LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WITH ANOTHER VEHICLE IN THE PASSENGER'S SIDE LANE, THE FORWARD COLLISION AUTOMATIC BRAKING FEATURE ACTIVATED WITH AN AUDIBLE ALARM. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS INCLUDING THE HEADQUARTER NISSAN DEALER LOCATED AT 1725 WHITTLESEY RD, COLUMBUS, GA 31904, WHERE THE TECHNICIANS FROM BOTH DEALERS REPLACED ALL THE SENSORS. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THREE TIMES AND STATED THAT THE VEHICLE WOULD BE BOUGHT BACK HOWEVER, THE SERVICE MANAGER AT THE HEADQUARTER NISSAN DEALER INTERVENED, STATING THAT THE VEHICLE WAS REPAIRED AND THAT THERE WAS NO NEED FOR A BUY BACK. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.*DT CONSUMER STATED VIDEO IS ATTACHED.*JB