2009 NISSAN MURANO Complaints

ON APPROX. 10 JAN 2012 THE AIRBAG LIGHT ON THE DASH BEGAN FLASHING. I MADE AN APPOINTMENT WITH JOHN LEE NISSAN TO HAVE IT CHECKED AND SERVICED. AFTER RESEARCHING THE CODES THE DEALER DETERMINED THE AIR BAG SENSOR IN THE PASSENGER SEAT CUSHION FAILED. THE SENSOR IS BUILT INTO THE SEAT CUSHION THEREFORE REQUIRING A NEW SEAT. THE VEHICLE IS OUT OF WARRANTY SO I OPENED A CASE WITH NISSAN CONSUMER AFFAIRS (NCA). FILE # 7357731. THE SERVICE MANGER AT JOHN LEE NISSAN SENT HIS REPORT TO NCA WITH HIS DETERMINATION THAT GIVEN THE FAILURE IS A DIRECT RESULT OF ENGINEERING AND A SAFETY CONCERN FOR THE PUBLIC, NCA SHOULD COVER THE COST OF REPAIRS. NISSAN HAS HAD VIN SPECIFIC RECALLS FOR SEAT-SEATBELT-AIRBAG COMPONENTS IN 2009. SEE RECALL INFORMATION LISTED BELOW. I POINTED OUT TO THE DEALER AND TO NCA THE LISTED RECALL BUT THEY INFORMED ME IT DID NOT INCLUDE MY VIN. AFTER NUMEROUS CONVERSATIONS WITH [XXX]AT NCA HE ALSO FELT THE REPAIR SHOULD BE COVERED BY NISSAN. HE WAS NOT ABLE TO MAKE A DECISION DUE TO THE CASE BEING ELEVATED TO A HIGHER TEAR WITHIN NCA. NCA HAS DENIED THE CLAIM. RELEASE: NISSAN NORTH AMERICA, INC. 20081007 COMPONENT: SUMMERY NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU). CONSEQUENCES: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. NISSAN NORTH AMERICA, INC. 20081007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO THE CONTACT THAT TWO FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PERMANENT DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATE 03/01/12 *BF THE CONSUMER STATED THE MANUFACTURER REFUSED TO MAKE ANY REPAIRS. THE FAILURE USUALLY OCCURRED WHEN THE FUEL TANK WAS LESS THAN 1/2 FULL. UPDATED 03/16/12

THIS IS A SERIOUS SAFETY HAZARD. THE NUT HOLDING THE TPMS SENSOR/TIRE FILL VALVE FAILED CATASTROPHICALLY WITH 2 LONGITUDINAL CRACKS WHILE TRAVELING 70 MPH ON INTERSTATE 5 NEAR VALENCIA, CALIFORNIA. TIRE PRESSURE RELEASED SUDDENLY (NO PREVIOUS WARNING BY THE TPMS SYSTEM). THE CAR PULLED STRONGLY TO THE LEFT (FAILURE WAS IN THE FRONT LEFT TIRE). REGAINED CONTROL OF THE CAR AND PULLED OFF TO SHOULDER. NUT SHOWS EVIDENCE OF CORROSION AND DIRT IN ONE OF THE TWO CRACKS. TIRE WAS UNDAMAGED BY ANY ROAD HAZARD, ONLY THE TPMS SENSOR/FILL VALVE WAS LOOSE IN THE WHEEL, AND THE NUT CAME APART WHEN HAND INSPECTING THE VALVE. A NISSAN SERVICE BULLETIN EXISTS FOR CORRODED NUTS IN EASTERN STATES WHERE SALT IS USED ON ROADS, HOWEVER THIS VEHICLE HAS STRICTLY BEEN IN CALIFORNIA, WITH LESS THAN 10 TRIPS TO SKI AREAS IN CALIFORNIA, WHICH DOES NOT USE SALT ON ITS ROADS. TIRE AND NUT ARE AVAILABLE FOR INSPECTION. THIS APPEARS TO BE A SIGNIFICANT SAFETY ISSUE AS CONTROL OF THE VEHICLE IS AT RISK DUE TO THE SUDDEN NATURE OF THE TIRE PRESSURE LOSS AND DEFLATION. *TR

ABS MODULE FAILURE. NEEDS REPLACEMENT. IN CASE OF EMERGENCY, ABS,VDC AND STABILITY CONTROL ARE NOT GOING TO CONTROL THE VEHICLE. ALSO THE TIRES LIGHTS WARNING AND THE BRAKES ARE ON. *TR

10 MINUTES AFTER VEHICLE WAS PARKED, WITH DOORS LOCKED AND WINDOWS ROLLED UP, MY WIFE WAS ALERTED BY A PASSERBY THAT HER CAR WAS ON FIRE. FIRE STARTED IN THE FORWARD PASSENGER COMPARTMENT AND SPREAD THRU THE PASSENGER COMPARTMENT VERY RAPIDLY. VEHICLE WAS A TOTAL LOSS. VEHICLE HAD NO AFTERMARKET WORK AND HAD NOT BEEN INVOLVED IN ANY ACCIDENTS. ALL SERVICE WORK WAS PERFORMED BY A CERTIFIED NISSAN DEALER ON SCHEDULE.PROGRESSIVE INSURANCE INVESTIGATED AND FOUND OWNER NOT TO BE AT FAULT (CLAIM #[XXX] WAS PAID). I HAVE REQUESTED NISSANS INTERNAL INVESTIGATION ROOT CAUSE ANALYSIS REPORT TO DETERMINE CAUSE OF FIRE, BUT THEY WILL NOT RELEASE THE INFORMATION TO ME. I FEEL THEY HAVE SOMETHING TO HIDE . NISSAN POC[XXX] SHE WOULD NOT PASS ME UP THE CHAIN AT NISSAN SO THAT I COULD SPEAK TO SOMEONE OTHER THAN HER. CONCERN IS THERE MAYBE OTHER INCIDENCES OF NISSAN MURANO FIRES THAT ARE NOT BEING REPORTED. I WAS LUCKY THAT THE FIRE OCCURRED OUTSIDE THE HOME AND NOT IN THE GARAGE AT MY HOUSE WHERE IT IS ALWAYS PARKED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ALTERNATOR WENT OUT AND SENT VEHICLE INTO "FAIL SAFE" MODE AND STOPPED THE VEHICLE. MY WIFE WAS COMING ON FROM WORK AND IT PUT HER IN THE MIDDLE OF A BAD NEIGHBORHOOD. THIS IS THE SAME THING WITH THE MURANO FROM THE 2005 RECALLS. IT IS STILL HAPPENING AND NISSAN IS DOING NOTHING FOR THE NEWER VEHICLES. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE STEERING WHEEL COLUMN ADJUSTER FAILED. WHEN THE ENGINE WAS STARTED, THE CONTACT HEARD A GRINDING NOISE AND WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A WHISTLING SOUND AND FELT A VIBRATION IN THE VEHICLE. THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE TRANSMISSION AND THE TRANSFER CASE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

POWER DOOR LOCKS DO NOT WORK ON TWO OF THE DOORS -- DRIVER'S DOOR AND RIGHT REAR PASSENGER DOOR. ONE DOOR LOCK STOPPED WORKING LAST WEEK; THE OTHER DOOR LOCK STOPPED WORKING YESTERDAY. REAR DOOR CANNOT BE LOCKED TO KEEP OUR CHILDREN IN -- A SAFETY ISSUE -- AND IT HAS TO BE LOCKED MANUALLY. IN THE EVENT OF AN ACCIDENT, I WILL BE UNABLE TO UNLOCK THE DOOR AND ALLOW THE CHILDREN TO ESCAPE; AGAIN, A SAFETY ISSUE. *TR

FOR THE MONTH OF AUGUST 2011, MY 2009 NISSAN MURANO HAS EXPERIENCED FOUR (4) STEERING WHEEL FAILURES THAT COULD'VE RESULTED IN SERIOUS BODILY INJURY OR DEATH. HAWKINSON NISSAN REPLACED THE SERPENTINE BELT AT LEAST TWICE IN LESS THAN A TWO-WEEK PERIOD IN AUGUST OF THIS YEAR BECAUSE IT WAS SHREDDED. ALTHOUGH THE DEALERSHIP HAD DONE MULTIPLE MULTI-POINT INSPECTIONS THIS MONTH, THEY REPORTED THAT THERE WAS NO EVIDENCE OF ANY PENDING FAILURE OF THE SERPENTINE BELT WHEN THEY DID THE INSPECTIONS. IN ADDITION, ON AUGUST 8, 2011, THE TECHNICIAN FOUND A "PASS SIDE RACK AND PINION BOOT FILLING UP WITH FLUID FROM BAD SEAL IN POWER STEERING RACK," ACCORDING TO THE INVOICE. NISSAN FOUND A LEAK IN THE POWER STEERING HIGH PRESSURE LINE. NISSAN REPAIRED THE PROBLEM BY REPLACING THE HIGH PRESSURE POWER LINE AND POWER STEERING RACK. THEY ALSO BLED THE POWER STEERING FLUID SYSTEM AND PERFORMED A FRONT END ALIGNMENT, ACCORDING TO THE INVOICE. I DO NOT THINK THE 2009 NISSAN MURANO IS SAFE TO DRIVE BECAUSE I WAS NEARLY KILLED OR BADLY INJURED MULTIPLE TIMES. THEY NEED TO RECALL THE VEHICLE SINCE THEY'VE ATTEMPTED TO CORRECT ISSUES WITH THE STEERING WHEEL ON MULTIPLE TIMES WITH NO AVAIL. I'M AFRAID OF THEM RETURNING THE VEHICLE TO ME SINCE THE MECHANICS OBVIOUSLY CANNOT FIX THE PROBLEM SINCE IT'S MOST LIKELY A DEFECT THAT'S CAUSING THE SERPENTINE BELT TO CONSTANTLY SHRED WITH NO PRIOR EVIDENCE OF PENDING FAILURE OR WEAR AND TEAR. *TR