2003 NISSAN MURANO Complaints

ON AORIL 30, 2005, MY VEHICLE 2003 NISSAN MURANO'S ENGINE STOPPED RUNNING AND STRANDED MY WIFE IN MIDDLE OF NIGHT CAUSING MAJOR INCONVENIENCE IN SERVING HER PATIENTS AT ER. WHEN I TOOK THE CAR TO DEALER, THEIR INITIAL ASSESSMENT WAS TO REPLACE BATTERY, WHICH I AGREED RELUCTANTLY (IT IS VERY UNCOMMON FOR BATTER TO GO BAD IN 2 YEARS). THEN THEY ADVISED ME THAT ALTERNATOR NEEDS TO REPLACE WHICH WILL BE COVERED BY WARRANTY. I TOLD THEM SINCE ALTERNATOR CAUSED THE BATTERY TO GET DISCHARGE, I FELT THAT NISSAN SHOULD PAY FOR THAT TOO. THE DEALER SAID THAT THEY CAN NOT. HOWEVER, ABOUT COUPLE OF WEEKS, I RECVD A RECALL NOTIFICATION SATING THE FOLLOWING: "ON SOME 2003-2005 NISSA MURANO VEHICLES, THERE IS A POSSIBILITY THAT A WIRE BREAKING INSIDE ALTERNATOR COULD STOP THE BATTERY FROM CHARGING. IF THIS HAPPENS (WHICH HAPPENED IN MY CASE), THE CHARGE WARNING LAMPS WILL IMMEDIATELY COME ON AND THE BATTERY WILL BEGIN TO DISCHARGE. AFTER SHORT TIME, THE ENGINE WILL GO INTO A "FAIL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. VERY SHORTLY AFTER THIS, THE ENGINE WLL STOP RUNNING. THIS COULD RESULT IN A CRASH". THIS IS EXACTLYWHAT HAPPENED IN OUR CASE THAT CAUSED BATTERY TO GO BAD. NISSAN CLEARLY RESPONSIBLE FOR BATTERY TOO.

I HAVE A 2003 NISSAN MURANO SL. I WAS GETTING AN OIL CHANGE AND NOTICED A DISCHARGE IN MY RADIATOR OVERFLOW. I ASKED THE GUY TO DRAIN THE RADIATOR AND RESERVOIR AND REFILL IT WITH FRESH ANTIFREEZE. THE DISCHARGE RETURNED AND THE CAR BECAME DISABLED IN A BUSY INTERSECTION, WITH NO WARNING LIGHT PRIOR. I HAD IT TOWED TO THE DEALER AND THEY SEEMED TO KNOW EXACTLY THE ISSUE. THE TRANSMISSION FLUID HAD MIXED WITH THE RADIATOR COOLANT?! THEY CHARGED ME $1265.76 AND SAID IT WASN'T COVERED BECAUSE I WAS BEYOND 36,000 MILES. THE RADIATOR LOOKS NEW AND I JUST HAVE TO TAKE THEIR WORD FOR THIS, EVEN THOUGH THEY CAN'T SHOW ME THE PROBLEM. SINCE THEY WERE SO QUICK TO IDENTIFY THIS PROBLEM, I HAVE TO THINK THEY ARE SEEING IT A LOT AND MAYBE THIS SHOULD BE A RECALL. I TOOK THE OLD RADIATOR WITH ME AND STILL HAVE IT. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. *NM

IN EARLY JANUARY 2005, THE CHARGE WARNING AND BRAKE WARNING LIGHTS CAME ON WHILE OPERATING MY 2003 NISSAN MURANO. AS A RESULT, I CONTACTED NISSAN SERVICE DEPT IN MY CITY. I TOOK IT IN, THEY REPLACED THE BATTERY AND THE ALTERNATOR WITHOUT CHARGE. HOWEVER, THE SERVICE DEPARTMENT WAS NOT AWARE OF PROBLEMS WITH THE NISSAN OF THIS NATURE. THEY DID INDICATE THAT A COUPLE HAD BEEN IN RECENTLY FOR THE SAME PROBLEM. BECAUSE MY CAR WAS UNDER WARRANTY, IT WAS FREE REPAIRS, HOWEVER THE REPAIRS WERE NOT DONE IN A TIMELY MANNER SINCE THEY WERE NOT GOING TO BE GETTING ANY MONEY FROM ME. I'M A SINGLE MOM WITH TWO KIDS WHO RELIES ON THE SAFETY AND ACCESSIBILITY OF MY VEHICLE. TO BE DRIVING A CAR WITH THESE KIND OF PROBLEMS COULD HAVE BEEN TRAGIC. THE INCONVENIENCE OF NOT HAVING A VEHICLE IS HINDERING GIVEN THE NEED TO ATTEND WORK AND SCHOOL FOR THE KIDS. I WISH SOMEONE WOULD HAVE SAID SOMETHING MORE THAN 8 MONTHS AGO. *JB

AFTER USING MY 2003 NISSAN MURANO IN THE MORNING TO TAKE MY ONE DAUGHTER TO SCHOOL, MY YOUNGER DAUGHTER & I RETURNED HOME FOR AN APPOINTMENT. AFTERWARD, WE GOT BACK IN THE CAR TO RUN ERRANDS. UPON STARTING THE CAR, THE BATTERY WARNING LIGHT AND BRAKE WARNING LIGHT BOTH ILLUMINATED. ASSUMING THAT THIS WASN'T GOOD, WE PROCEEDED TO THE DEALERSHIP TO FIGURE OUT WHAT WAS WRONG. ABOUT 1 MILE AWAY FROM THE DEALERSHIP, THE CAR DIED ON US AND - THANKFULLY - WE COASTED INTO A GAS STATION. I PLACED A CALL DIRECTLY TO THE DEALERSHIP TO INFORM THEM OF THE SITUATION AND THEY RESPONDED QUITE QUICKLY - FOR WHICH I WAS GRATEFUL AS MY MONTH-OLD DAUGHTER WAS WITH ME IN THE CAR AND WITHOUT A/C IT WOULD HAVE GOTTEN QUITE WARM. MY COMPLAINT ISN'T WITH THE SERVICE I RECEIVED, BUT WITH THE FACT THAT I WAS NOT INFORMED OF THIS RECALL UNTIL AFTER THE PROBLEM OCCURRED WITH MY CAR. EVEN UPON BRINGING THE CAR TO THE DEALERSHIP, NO ONE INFORMED ME THAT THERE WAS AN ISSUE WITH THE ALTERNATOR (I.E., THE RECALL) UNTIL AFTER THE REPAIR WORK HAD BEEN PERFORMED. AND WE DIDN'T RECEIVE AN OFFICIAL NOTICE FROM NISSAN UNTIL ONE WEEK AFTER THE INCIDENT.

2003 NISSAN MURANO DEVELOPED MULTIPLE PROBLEMS.*MR THE DRIVERS SIDE WINDOW MOTOR WAS INOPERATIVE. THE REAR TAILLIGHT WAS OUT, THE DOOR AJAR LIGHT REMAINED LIT EVEN WHEN THE DOOR WAS CLOSED, THE DRIVERS SIDE MIRROR WAS REPLACED, THE WINDSHIELD WAS DISTORTED AND THEREFORE REPLACED, THE CD PLAYER WAS INOPERATIVE

DT: THE CONTACT RECEIVED A RECALL LETTER 8-15-05. SHE WAS TOLD IT WAS URGENT TO HAVE THE CAR TAKEN TO DEALER FOR RECALL REPAIRS. THEY MADE ARRANGEMENTS TO RENT A CAR. THEY TOOK THE CAR IN AND THEY DID NOT HAVE THE PARTS TO FIX THE CAR. SHE FELT THAT NISSAN SHOULD REIMBURSE HERFOR A RENTAL. THIS WAS THE SECOND TRIP THEY HAVE TO MAKE TO HAVE THIS FIXED. SHE DID NOT FEEL LIKE NISSAN SHOULD HAVE SENT THE RECALL LETTER IF THEY DID NOT HAVE THE PARTS. SHE WAS GOING TO HOLD NISSAN RESPONSIBLE IF THERE WAS AN ACCIDENT DUE TO THIS RECALL. THEY DID NOT GIVE THEM IDEA AS TO WHEN THE PARTS WOULD BE IN. *AK

2003 MURANO RADIATOR AND TRANSMISSION MALFUNCTIONED.***NO ANSWER REQUIRED***.*MR THE ALTERNATOR WAS REPLACED AFTER THE ALTERNATOR LIGHT ILLUMINATED ON THE DASH. WHEN ACCELERATING SUDDENLY THE VEHICLE WOULD HESITATE. *NM

3/7/2005WHILE DRIVING TO LAS VEGAS FROM DOLAN SPRINGS, WHEN STOPPED AT STOP LIGHT IN BOULDER CITY, NV- HEARD A LOUD CLUNK AND THE TRANSMISSION LOCKED UP. CALLED NISSAN ROADSIDE SERVICE AND THEY TOWED TO DOUGLAS NISSAN IN HENDERSON, NV. 3/11/2005PICKED UP CAR AT DOUGLAS NISSAN. ON THE WAY BACK TO DOLAN SPRINGS, AZ.WE SMELLED A LOT OF HOT BURNING AND WHEN WE STOPPED, WE SAW SOME SMOKE. THE NEXT DAY, WE CALLED DOUGLAS NISSAN AND THEY SAID WAIT FOR ABOUT 2 WEEKS TO SEE IF IT CONTINUES, IT IS PROBABLY RESIDUE. 3/19/2005WHILE IN LAS VEGAS, WE STOPPED AT DOUGLAS NISSAN TO CHECK WE STILL HAD HOT, BURNING SMELL. THEY DISCOVERED THAT THE SEAL(S) WERE LEAKING. 3/23//2005WE PICKED UP THE CAR AND BEGAN DRIVE BACK TO DOLAN SPRINGS, AZ. WHEN WE GOT TO ABOUT 15 MILES (BOULDER CITY, NV), WE AGAIN GOT THE HOT BURNING SMELL. WE CALLED DOUGLAS THEY FOUND THAT THE CAR WAS NOT FIXED AND WAS STILL LEAKING. WE LEFT CAR AND THEY SAID WOULD BE DONE ON 3/25. 3/24/2005MADE CALL TO NISSAN NISSAN REP ASSURED US CAR WOULD BE READY ON 3/25. 3/26/2005WE STOPPED BACK- CAR WAS STILL NOT FIXED. THEY WERE NOT SURE WHEN IT WOULD BE FIXED. 3/29/2005CAR STILL AT DOUGLAS NISSAN AND NO IDEA WHEN IT WILL BE FIXED. THEY SAID THEY NOW THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH ALL-WHEEL DRIVE SEAL. 4/30/2005CAR STILL NOT FIXED. PARTS ORDERED- MAY BE ON BACK ORDER. NO IDEA WHEN IT WOULD BE DONE. NO EXPLANATION WHY CAR HAS BEEN IN DEALERSHIP SINCE 3/11- STILL NOT FIXED. BASICALLY, ALTHOUGH WE HAVE HAD 2 MONTHS OF FRUSTRATION AND STRESS, WE STILL HAVE ENOUGH CONFIDENCE IN NISSAN AND THE MURANO TO PURCHASE A NEW MURANO. *NM

APRIL 2003 PURCHASED A 2003 NISSAN MURANO. IN JULY 2003, AFTER HAVING BEEN STOPPED AT A TRAFFIC LIGHT, I PRESSED THE GAS TO GO FORWARD AND THE CAR WOULD NOT ACCELERATE FOR A FEW SECONDS, THEN IT QUICKLY SURGED FORWARD. LUCKILY I WAS THE FIRST CAR AT THE LIGHT OR I WOULD HAVE RAMMED THE CAR IN FRONT OF ME. THE DEALER REGAL NISSAN SAID IT WAS THE ALTERNATOR AND REPLACED IT. IN JUNE 2005 AGAIN, THE CAR STARTED STALLING THEN QUICKLY ACCELERATING, WE HAD MOVED SO WE TOOK THE CAR TO A LOCAL NISSAN DEALERSHIP CROWN NISSAN AND THEY, AGAIN, REPLACED THE ALTERNATOR. JULY 29, 2005, ON A TRIP TO FLORIDA, THE CAR ACTED UP AGAIN AT THE RED LIGHTS, IT ALSO WOULD SLOW DOWN, WHILE DRIVING, THEN ACCELERATE QUICKLY. I AGAIN TOOK THE CAR TO THE DEALERSHIP KRAFT NISSAN OF TALLAHASSEE AND THEY STATED IT WAS A TRANSMISSION ISSUE AND THEN ADVISED I TAKE TO MY HOMETOWN DEALER, CROWN NISSAN.COWN NISSAN WAS NOT ABLE TO DIAGNOSE OR PRODUCE ANY PROBLEM. THEY DID NOT CALL KRAFT NISSAN AND SEEK ADVICE OR INPUT FROM THEM. I AM HAVING TROUBLE GETTING THEM TO SOLVE THE PROBLEMS. IT IS DANGEROUS, BECAUSE OF THE SUDDEN ACCELERATION, YOU COULD HIT ANOTHER CAR OR A PERSON. WE ARE FORTUNATE BECAUSE THERE HAVE BEEN OTHERS WHO HAVE STALLED ON THE INTERSTATE OR BUSY HIGHWAYS. SOMETHING IS WRONG WHEN THEY CONTINUALLY REPLACE THE ALTERNATOR AND STILL HAVE PROBLEMS. *JB

MY 2003 NISSAN MURANO IS IN THE SHOP HAVE TO THE ALTERNATOR REPLACED FOR THE THIRD TIME IN LESS THAN A YEAR. THE FIRST TIME TIME IT WENT OUT WAS IN SEPT-04. IT WAS UNDER WARRANTY AND THE DEALER CAME AND TOWED IT TO THE DEALERSHIP AND REPLACED IT. I HAD THE SAME PROBLEM ONE MONTH AGO ON MY WAY TO CALIFORNIA FROM UTAH. I HAD THE CAR TOWED TO THE DEALER. THEY SAID IT WAS THE ALTERNATOR AND THE BATTERY. IT COST OVER$500.00FOR PARTS AND LABOR PLUS THE COST OF THE TOW. THREE DAYS AGO IT WENT OUT AGAIN. THIS TIME THEY SAID THAT THE ALTERNATOR WAS STILL UNDER WARRANTY BUT WE HAD TO PAY FOR THE TOW AGAIN. I AM AFRAID TO DRIVE IT OUT OF TOWN. I JUST READ THAT THERE IS A RECALL THANKS TO YOUR ORGANIZATION. I HOPE THE DELERSHIP WILL BE ABLE TO CORRECT THE PROBLEM W/O THE RECALL LETTER. I WOULD ALSO LIKE TO SEE A REFUND.