2004 NISSAN QUEST Complaints

I WANTED TO NOTIFY YOU OF THE DEFECT IN THE POWER DOOR MECHANISM OF THE 2004 NISSAN QUEST SL. MY VIN NUMBER IS [XXX]. I HAVE TAKEN IT TO PORTER NISSAN DEALERSHIP IN NEWARK, DE TO BE FIXED ON AT LEAST THREE DIFFERENT OCCASIONS SINCE IT WAS PURCHASED AND IT STILL MALFUNCTIONS. I HAVE ALSO RAISED CONCERNS ABOUT THE SAFETY OF THIS MECHANISM WITH THE DEALER ON MANY OCCASIONS. I BELIEVE THE DEFECT IS 2 FOLD. 1. INCONSISTENT CLOSING: WHEN A BUTTON IS PUSHED TO CLOSE THE DOOR, IT DOES NOT ALWAYS CLOSE. IT GOES TO ABOUT 6 INCHES FROM CLOSURE AND THEN BACKS OPEN. THIS GETS TO BE VERY FRUSTRATING. 2. MORE DANGEROUS IS THE FACT THAT THE SENSOR DOES NOT WORK PROPERLY WHEN THE BUTTON IS ACCIDENTALLY PUSHED AND SOMEONE IS IN THE WAY. THE DOOR PROCEEDS TO CLOSE DESPITE AN OBSTRUCTION AND REQUIRES TREMENDOUS FORCE TO OPEN AGAIN. BOTH MY HUSBAND AND I HAVE BEEN CAUGHT IN THE DOOR. LAST WEEK MY HUSBAND HURT HIS BACK TRYING TO FORCE OPEN THE CLOSING POWER DOOR. THIS PROBLEM HAS EXISTED SINCE WE PURCHASED THE VEHICLE AND I BELIEVE THAT IT IS A SERIOUS SAFETY CONCERN. MOST IMPORTANTLY, I AM WORRIED THAT IT CAN HURT ONE OF MY CHILDREN WHO WON'T BE ABLE TO PUSH IT OPEN WITH FORCE. I AM WRITING THIS IN HOPES THAT THIS GETS ADDRESSED QUICKLY. I HAVE TRIED CALLING NISSAN AND THEIR MESSAGE SIMPLY SAYS THAT THEY ARE TOO BUSY AND TO CALL BACK LATER. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CONSUMER RECEIVED A RECALL LETTER FOR 2004 QUEST, AFTER ATTEMPTING TO HAVE THE RECALL WORK DONE CONSUMER WAS TOLD THAT THE PARTS WERE ON BACK ORDER. *TS THE DRIVERS SIDE SEAT BELT HEIGHT ADJUSTER WAS JAMMED AND THE DRIVERS SIDE SEAT BACK WAS BROKEN. *JB

THIS MAY NOT BE A NISSAN EXCLUSIVE STRATEGY. CONSIDER THIS TO BE A WAKE UP CALL AND A POTENTIAL FOR OTHER "FORD-TIRE SUPPLIER" POTENTIAL UPCOMING SCENARIO. THE GOODYEAR'S EAGLE LS2 225/60/17 ULTRA HIGH PERFORMANCE ARE OEM AND EVEN AFTER FOLLOWING NISSAN'S COMPUTERIZED REMINDING SCHEDULES FOR TIRE ROTATION EVERY 7500 MILES, THESE TIRES (I HAVE NOT MET AN EXCEPTION YET, GO TO TIRERACK.COM TO MENTION ONE SOURCE FOR INSTANCE AND READ THESE TIRES' REVIEWS.... NOT COINCIDENTALLY, MOST OF THE COMPLAINTS YOU'LL READ ARE QUEST MINIVAN OWNERS) ARE WEARING FAST AND NOT AT SAME RATE (WHEN COMPARED FR TO RR..LIKE I SAID EVEN AFTER PROPER P.M AND TOO FAST FOR AVERAGE DRIVERS LIKE MOMS) THE LAUGHABLE MATTER ON ALL THIS IS THAT : A) THESE MINIVANS ARE DRIVEN BY MOMS. B) THESE MINIVANS PER DESIGN HAVE ULTRA HIGH PERFORMANCE TIRES (LIKE MOMS ARE A BUNCH OF STREET TEENS OR DRAG RACERS). C) OEM RECOMMENDED SIZE ARE EXTREMELY HARD TO FIND (ALMOST LIKE A WELL PLANNED MONOPOLY BY AUTO MANUFACTURER AND TIRE SUPPLIER) IF YOU GO TO THE OPTIONAL OEM SIZE 225/65/16 YOU WILL WORSEN THE ALREADY QUESTIONABLE FUEL EFFICIENCY OF THIS QUEST VEHICLE LINE. D) GOODYEAR LAUGHS AT CUSTOMERS LIKE ME WHEN BRINGING MY "SOONER THAN EXPECTED" TIRE WEAR OUT CONDITIONS AND THEY OPENLY ADMIT THAT THEY HAVE NO IDEA WHY NISSAN REQUIRED THESE EAGLE LS2 TO BE OEM EQUIPMENT. THERE ARE GOODYEAR RETAILERS THAT DON'T EVEN ADVENTURE ON SELLING THEM. E) ADDRESSING TIRE WARRANTY ISSUES IS A PROBLEM THAT HAS TO BE RE-INVENTED. VEHICLE MANUFACTURERS WILL NOT DO ANYTHING FOR YOU AS THEY RECOMMEND YOU TO BRING IT UP TO CERTIFIED TIRE MANUFACTURER RETAILERS...ANOTHER HUGE HEADACHE FOR AVERAGE JOE (AND A SUBJECT FOR OTHER INVESTIGATION). I AM A EE FOR ONE AUTOMOBILE MANUFACTURER, IF NHTSA IS REALLY INTERESTED ON PROTECTING THE AMERICAN CONSUMER BY ENFORCING THE TREAT ACT, PLEASE LISTEN TO EARLY SYMPTOMS LIKE WHAT I AM PRESENTING TO YOU HERE. *NM

WHEN I TURN A/C & HEATER BUTTON CIRCLING THE AIR OUT, I HEAR AN ANNOYING NOISE FROM VENTILATOR. I HAD SAME PROBLEM ABOUT 2-3 MONTHS AGO, SO I DROPPED OFF MY CAR TO ALL BRAND NISSAN FOR A WHILE. HOWEVER, THE NOISE BECAME WORSE RECENTLY. THE DEALER SAID,"WE DON'T KNOW WHAT CAUSED THE NOISE. IT WAS JUST A MULTI FUNCTION PROBLEM WE BELIEVE. HOWEVER, WE CHANGED A PART WHAT WE HAD TO DO." THAT WAS HEARD WHEN I DROPPED OFF MY CAR 2-3 MONTHS AGO. I AM WONDERING THAT IF THE PROBLEM AFFECT TO OTHER FUNCTION OR IF NISSAN DEALER DOESN'T FIX IT COMPLETELY. IF MY WONDER IS RIGHT, I WOULD LIKE TO TRADE MY CAR TO NEW ONE AND OR THE DEALER GUARANTEES TO FIX IT COMPLETELY/ CLEARLY. *JB

DT*: THE CONTACT STATED THE SLIDING DOOR OPENED AND CLOSED AT RANDOM. THE SLIDING DOOR MALFUNCTIONED WHEN THE VEHICLE IS IN PARK. AN ADULT WAS PINNED BY THE SLIDING DOOR, NO INJURIES WERE SUSTAINED. THE SLIDING DOOR WAS PUSHED OFF THE TRACK AND THE VEHICLE WAS TOWED TO THE LOCAL DEALERSHIP. THE SLIDING DOOR WAS PLACED BACK ON TRACK. *AK

THE POWER SLIDING DOORS IN MY NISSAN QUEST 2004 REQUIRE A VERY STRONG FORCE TO STOP THEM ONCE THEY ARE ACTIVATED TO CLOSE. MY 4-YEAR OLD SON GOT HIT BY IT ON NOV 11, 2005 AND ALMOST GOT STUCK BETWEEN THE DOOR AND THE DOOR FRAME. I HAVE IN MANY OCCASIONS BEING HIT BY THE DOORS ON THE WAY TO CLOSING AND ONLY A VERY STRONG RESISTANCE CAN STOP THEM. I HAVE TALKED TO THE DEALER AND THEY REFERRED ME TO NISSAN BUT NO ONE HAS AN ANSWER ON THE PROBLEM OTHER THAN SAYING THAT YES THE FORCE REQUIRED IS VERY LARGE. ISN'T THAT A VERY SERIOUS SAFETY ISSUE? SHOULDN'T THE POWER SLIDING DOORS, LIKE THE DOOR OF ELEVATORS, HAVE A SAFETY SPECIFICATION TO ENSURE THAT THEY CLOSE AT THE SLIGHT USE OF FORCE? MINIVANS ARE USED BY MANY FAMILIES WITH KIDS. I SEE THAT AS A SERIOUS PROBLEM. LUCKILY NO ONE GOT HURT THIS TIME. *NM

WARPING ROTORS. I HAVE A 2004 NISSAN QUEST THAT AS OF TO DATE HAS LESS THAT 38K MILES ON IT HAS GONE THROUGH THREE (3) SETS OF FRONT ROTORS. AFTER SEVERAL THOUSAND MILES THE ROTORS WARP WHICH RESULTS IN A TRIP TO THE DEALERSHIP TO CUT THEM. THE VEHICLE BECOMES UNSAFE TO DRIVE WHEN THE WARPING VIOLENTLY SHAKES THE STEERING WHEEL AND BRAKING BECOMES COMPROMISED. *NM

HAD A CRASH IN NOV 2005 AT LOW SPEED (APPROXIMATELY 25 MPH). THE BRAKES SEEMED TO SIMPLY NOT WORK. THE BRAKE PEDAL WAS PRESSED VERY HARD AND SEEMED LIKE NOTHING WAS HAPPENING. I HAVE HAD THE BRAKES CHECKED AT EVERY OTHER SERVICE APPOINTMENT AND NOTHING SEEMS TO BE OBVIOUS TO THE FIRESTONE MECHANIC. ALSO THE TIRES SKID A LOT ON EVEN SANDY STREETS. I DARE NOT DRIVE IN SNOW WITH THIS ELEPHANT OF A VAN. IT GETS STUCK IN SNOW ON THE SLIGHTEST OF INCLINES. MY NISSAN QUEST SE 2004 HAS HAD THE PRIVILEGE OF HOLDING UP THE TRAFFIC SEVERAL TIMES ON THE SLIGHTEST INCLINE IN THE ROAD IN SNOW. I AM HONESTLY VERY SCARED OF DRIVING IN THE SNOW. TODAY IS THE FIRST DAY I HAVE STARTED EXPLORING WHETHER OTHER PEOPLE HAVE HAD SIMILAR PROBLEMS AND FOUND A NUMBER OF THEM ONLINE. SO I DECIDED TO DO MY PART BY SENDING THIS INFO IN. *NM

CAR WAS BROUGHT IN FOR A RECALL OF THE AIRBAG SENSOR AND THE AUTOMATIC SLIDING SIDE DOOR. AIRBAG SENSOR IS STILL NOT FUNCTIONING PROPERLY AFTER 4 ATTEMPTS AT FIXING IT. SIDE DOOR NOT PROPERLY FUNCTIONING BUT SERVICE DEPARTMENT CAN'T 'DUPLICATE' IT SO THEY SAY IT'S FINE. CAR IS STILL IN THE SHOP, WILL BE FOR A TOTAL (FOR THIS TRIP) OF ALMOST 4 WEEKS, UNTIL A REP FROM NISSAN COMES TO TRY AND FIX IT. ELECTRICAL SYSTEM IS A MESS, LIGHTS, WINDOWS, POWER SEATS, DOORS, SEEM TO ACT ON THEIR OWN. NISSAN REFUSES TO BELIEVE ME! DRIVER SIDE PASSENGER (NON-POWER) DOOR STICKS, CAN BARELY OPEN IT MYSELF. FLAT TIRE LIGHT COMES ON WHEN TEMPERATURE OUTSIDE DIPS. BEWARE OF AIRBAG SENSOR, TRY TO CHECK IT YOURSELF USING DIFFERENT WEIGHT PEOPLE. VERY DANGEROUS! *JB

NISSAN QUEST WITH NUMEROUS RATTLES WHICH HAVE NOT BEEN LOCATED AND GOODYEAR EAGLE LS2 ARE WORN OUT AT 28,000. EXTREME VIBRATION AT 50 MPH OR ABOVE FROM THE TIRES. DEALERSHIP ATTEMPTED TO CORRECT RATTLES BY ADJUSTMENTS HOWEVER, THIS WAS UNSUCCESSFUL. DEALERSHIP DENIED ANY PROBLEMS WITH OEM TIRES BUT WILLING TO INSTALL MY OWN CHOICE IN TIRES. *JB