2009 NISSAN QUEST Complaints

WENT ON A ROAD TRIP. OUR NEW NISSAN QUEST 2009 WAS FINE UNTIL AFTER 4 HOURS OF DRIVING AND THEN SUDDENLY THE STEERING WHEEL STARTED TO SHAKE. IT SHOOK SO BADLY THAT WE THOUGHT WE HAD A FLAT TIRE. IT CONTINUED TO SHAKE UNTIL WE PULLED OVER TO THE SHOULDER AND COME TO A COMPLETE STOP. WE WENT BACK ON THE HIGHWAY AND IT WAS FINE FOR A COUPLE OF HOURS AND THEN ACTED UP AGAIN. THE SAME THING HAPPENED. IT WON'T LET US ACCELERATE AND NO MATTER HOW SLOW WE GO IT WAS STILL SHAKING. WE HAD AN INFANT IN THE VAN AND OUR OTHER SON WAS 5 YRS. VERY DANGEROUS TO BE ON THE ROAD IN THE MIDDLE OF THE NIGHT AND HAVING TO PULL OVER EVERY COUPLE OF HOURS WHEN IT STARTED ACTING UP. IMAGINE WHEN THERE ARE NO SHOULDERS TO PULL OVER AND THE VAN WAS SHAKING SO BAD THAT YOU CAN'T CONTROL IT. PLEASE RECALL THIS ITEM. SOMETHING IS WRONG WITH THE BRAKE SYSTEM/ROTORS ETC.*TR

I HAVE CUSTOMER FEEDBACK/CONCERN ON THE NISSAN QUEST 2009. LAST WEEK THE VAN OWNER WAS PUTTING THE KIDS IN THE BACK OF THE VAN AND ASKED THE THREE YEAR OLD TO GET IN THE CAR WHILE SHE WAS HELPING THE OTHER 2 YEAR OLD GET IN AS WELL. THE SLIDING DOOR WAS OPENED, MOVED TO THE END BUT NOT LATCHED IN THE OPEN POSITION. IT WAS A WINDY DAY AND THE DOOR STARTED TO SLIDE DOWN TO THE CLOSE POSITION. THE 3 YEAR OLD CHILD WAS GETTING IN AND HAD HIS HAND BY THE DOOR LOCK HELPING HIMSELF UP. AT THAT TIME, THE DOOR CLOSED VERY HARD WITH THE WIND, PINCHED HIS HAND AND LATCHED CLOSED WITH THE CHILD'S HAND IN BETWEEN. HE WAS TAKEN TO THE EMERGENCY ROOM TO CHECK HIS HAND. I WORKED AS A DESIGN CONTROLS QUALITY ENGINEER. I AM REQUIRED TO ENSURE WE MINIMIZE ANY POTENTIAL RISK BY BUILDING RISK MITIGATION FEATURES INTO THE DESIGN TO AVOID ANY HAZARDOUS SITUATIONS DUE TO ANY PRODUCT FAILURE OR USER HANDLING. THUS, I AM WRITING TO INQUIRE HOW YOU CAN USE THIS FEEDBACK TO ELIMINATE THIS SAFETY CONCERN? THE QUEST IS MOST LIKELY USED BY FAMILIES WITH CHILDREN. IF THE DOOR SLIDES ITSELF TO THE CLOSE POSITION AND LATCHES CLOSED WITH A KID'S HANDS IN BETWEEN AND THERE IS NO SENSOR TO PREVENT THE DOOR FROM CLOSING, OR SOME INDICATION TO THE USER THAT THE DOOR IS NOT LOCKED IN THE OPEN POSITION, OR A WAY TO ENSURE THE DOOR IS ONLY CLOSED BY HUMAN HANDLING, I AM CONCERNED ABOUT WHAT THEY COULD DO IN THEIR PRODUCT DEVELOPMENT TO ELIMINATE THIS POTENTIAL HAZARD FROM HAPPENING? *TR