2021 NISSAN ROGUE Complaints

I have had a recurring problem with the battery draining with my 2021 Nissan Rogue, which I bought brand new in 2021, although the headlight dial is set to "Auto" and no interior lights were engaged. This is also despite the vehicle having only 8,600 miles on it. I have had the vehicle checked for its 5K/10K mile maintenance, each time it was given a clean bill of health. In the last three months, I had to call a towing service to help get my car started twice and each time the towing service determined the battery was drained. When I took it to the dealership, on both times they said the battery was fine. On both occasions, once the battery was charged, the dashboard gave a headlight error. The dealership said that error was cleared and said "it was probably just the battery." For the second incidence, the dashboard gave an error about the ABS system, despite having been checked for regular maintenance at the dealership just 4 days before and being given a clean bill of health. Again, the Service Adviser said that it was probably just the battery. I took a picture of the towing service’s diagnostic tool which indicated the battery health was at 4% and that it was fully drained, and was “bad and needs to be replaced.” Once the vehicle was checked at the dealership, the Service Adviser informed me that because no error was given by their diagnostic computer, they could not replace the battery for free because "we would be out $250" and that I had to contact Nissan directly for help. I asked if their diagnostic computer would even be calibrated to detect whatever error was leading to what he described as "I have seen issues with the batteries with these cars, the batteries for these cars are different.” Given the dangerous weather we had this year, where many people have died because they were trapped in their vehicles that were unpowered, this is a clear safety issue, what if the battery dies again while I am on the road and away from immediate help?

Multiple times when exiting car wash going from neutral to drive, car would not shift into drive. Dealership service department unable to duplicate issue. Brake fully pushed down and vehicle would not shift gear. Caused accident second time it happened. Need assistance with this issue as it is not getting handled due to non-replication by service departments.

Went from a parking lot to the street and suddenly SUV wouldn’t accelerate. Pulled over, turned car off. Turned back on and put into drive gear and it moved forward. Car is 6 weeks old (bought 11/8/2022). Two weeks after obtaining the front crash warning light kept flashing. Then it told me it was a warning and not to drive. Comes on weekly. Then it doesn’t.

The contact leased a 2021 Nissan Rogue. The contact stated while driving 55 MPH, an unknown warning light illuminated and a message indicating an unknown malfunction was displayed. The vehicle then experienced phantom braking and came to a complete stop, almost causing the vehicle behind him to crash into the vehicle. The contact veered to the side of the road. The contact turned off the vehicle. The contact stated that upon restarting the vehicle 10 minutes later, the vehicle responded as needed and he was able to drive to his residence. The vehicle was picked up by the leasing company. The dealer and the manufacturer were not notified of the failure. There was no further information provided. The failure mileage was approximately 30,992.

The contact owns a 2021 Nissan Rogue. The contact stated that after completing an IVI software update through an over-the-air (OTA) update, the rear-view camera became inoperable on several occasions. The contact also stated that after starting the vehicle or while driving at various speeds, the instrument panel failed to display and then rebooted inadvertently. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the instrument panel needed to be replaced; however, the parts were on back order. The contact was made aware of NHTSA Campaign Number: 22V772000 (Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 98,000.

The contact owns a 2021 Nissan Rogue. The contact stated while driving approximately 70 MPH, the rear windshield inadvertently shattered without warning. The vehicle was taken to Safelite Auto Glass where the window was being replaced. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 13,000.

The contact owns a 2021 Nissan Rogue. The contact stated that the fueling system was leaking. There was an abnormal odor of fuel detected. While driving at an undisclosed speed, the vehicle lunged forward and stalled but restarted. The alternator warning light was illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,500.

The contact owns a 2021 Nissan Rogue. The contact stated upon starting the vehicle, the malfunction warning light was illuminated and the message "AWD error. See owner manual" and "ABS Error" were displayed. The contact stated as she turned off and restarted the vehicle, the warning lights disappeared; however, the failure reoccurred intermittently. The contact stated that the vehicle shut off while it was parked and the oil pressure warning light illuminated. Additionally, the contact stated that while driving approximately 65 MPH and depressing the brake pedal, the vehicle emitted abnormally loud sounds. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000.

Automatic braking front and rear work sporadically and in most condition not predicable. Dealer tells me it’s working as designed. System very dangerous

When trying to start the car I had to push the Brakes almost to the floor to get it to start. THEY WERE EXTREMELY SOFT TO GET IT TO START THE ENGINE AND THEN THEY WERE GOING TO THE FLOOR BEFORE COMING TO A STOP. THEY ARE ALMOST TO THE FLOOR WHEN SLOWING DOWN OR STOPPING. Then while I was driving to pick up my prescriptions and approaching a Stop Sign, then 3 Stop Lights or approaching a vehicle that is already stopped in front of me my brakes are extremely soft and do not engage. They almost go to the floor. The car does not immediately slow down or come to a stop. I have to keep pumping the brakes and even then they were Extremely soft and went almost to the floor before Stopping. I have small feet Size 6-7 and One time my foot slid under the pedal. I had to use the Parking brake at the Stop Sign and the Stop Lights to feel comfortable enough that I would not move forward and be sure I that I came a full Stop. I pulled into a McDonalds Parking Lot less than a mile from my home to see if I turn off the car it will reset the brakes and it did not work. I called Elevated Nissan in Merriam, Kansas which is the Dealership I purchased it from (less than another Mile away from the McDonalds) they were closing in 25 minutes, so I drove less than 5 mph to get there and dropped off the vehicle. I showed [XXX] in service how they would go to the floor. He called me the next morning and after the vehicle sitting in the shop all night long the brakes engaged in a normal fashion the next day. They are trying to find out what is causing them to go soft. These Brakes can cause a Serious Catastrophe resulting in injury or worse. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).