2017 NISSAN ROGUE Complaints

MY NISSAN BRAKES AT A SET OF EMERGENCY LIGHTS OUTSIDE A FIRE STATION. I REPORTED IT TO NISSAN WITHIN A MONTH OF GETTING MY CAR AND WAS TOLD THEY WERE LOOKING IN TO IT. THE DEALER THOUGHT I WAS MAKING IT UP. IT DOESN'T HAPPEN EVERY TIME, BUT DAY OR NIGHT SEEMS TO BE LESS IF I GO FASTER THAN THE POSTED SPEED LIMIT. I GOT A LETTER THAT I CAN HAVE IT 'FIXED' BUT THE DEALERSHIP DIDN'T HAVE A CLUE HOW TO DO IT, THEY HAD MY CAR OVERNIGHT AND SAID THEY HAD TO ORDER A PART, THEN WHEN I COMPLAINED MIRACULOUSLY THE PART WAS IN AND I NEEDED TO BRING MY CAR BACK, BUT WAS TOLD 'THIS IS NOT A RECALL, IT IS JUST FIX. I THINK IT NEEDS TO BE A RECALL. I HAVE SEEN CARS SWERVE BEHIND ME AS MY CAR DOES SUCH A SUDDEN UNEXPECTED BRAKING. THE ROAD IS A RURAL ROAD, SPEED LIMIT IS 35. THE FIRE STATION LIGHTS ARE CONSTANT BLINKING YELLOW AND WILL TURN RED SO THAT TRAFFIC STOPS FOR EMERGENCY VEHICLES TO GET OUT ON THE ROAD IN AN EMERGENCY. MY CAR AUTO BRAKES ON THE YELLOW BLINKING HAS DONE IT ABOUT 100 TIMES SINCE OWNING THE CAR

I WAS TRAVELLING IN TEANECK, NJ, GOING EAST ON CHURCHILL ROAD , APPROACHING TTHE INTERSECTION OF WINDSOR ROAD. I ATTEMPTED TO SLOW MY VEHICLE, IN ORDER TO MAKE A RIGHT TURN. I STEPPED ON THE BRAKE PEDAL, BUT THE CAR DID NOT SLOW DOWN OR STOP. AS A RESULT, I WENT THROUGH THE INTERSECTION, HIT THE CURB, AND WENT OFF THE ROAD, FINALLY COMING TO A STOP IN A GRASSY AREA.

ON MARCH 16TH I HAD A ACCIDENT THAT WAS A RESULT OF A KNOWN ISSUE THAT NISSAN IS NOT ADDRESSING (MORE IF I AT WWW.NISSANPROBLEMS.COM/AEB ). BASICALLY, WHEN LEAVING A PARKING GARAGE MY CAR SUDDENLY MADE BEEP BEEP BEEP SOUNDS AND STOPPED ON ITS OWN AND THE CAR BEHIND ME HIT MY CAR. I HAVE ALREADY REACHED TO THE INSURANCE WHERE I WOULD JUST NEED TO PAY $500 DEDUCTIBLE FOR THE FIX HOWEVER THE FIX WOULD ONLY HANDLE THE BUMPER FIXING AND NOT THE FACT THAT THE CAR IS DEFECTIVE. I'D OBVIOUSLY DON'T WANT TO KEEP THIS CAR. IN THIS CASE I'D BE LOOKING FOR ASSISTANCE WITH NISSAN, WITH LEASE TERMINATION AND WITH BODY INJURIES. NISSAN REQUIRES THE CAR TO BE UNTOUCHED FOR THEIR 'INVESTIGATION' IN A CERTIFIED LOCATION (THEY CLAIM MY CURRENT SHOP IS NOT CERTIFIED EVEN THOUGH IT IS LISTED IN THEIR SITE IT IS) WHERE THE ENTIRE PROCESS WOULD TAKE BETWEEN 4-12 WEEKS. DURING THIS TIME THE CAR CAN'T BE TOUCHED AND OF COURSE NOT DRIVEN. NO RESOLUTION OFFERED TO MEANTIME TRANSPORTATION AND EXPENSE COVERAGE.

TL* THE CONTACT OWNS A 2017 NISSAN ROGUE. WHILE THE VEHICLE WAS MERGING ONTO THE HIGHWAY, IT SUDDENLY STALLED AND DID NOT IMMEDIATLY RESTART. THE VEHICLE WAS LATER TAKEN TO HILL NISSAN(6401 CYPRESS GARDENS BLVD, WINTER HAVEN, FL 33884) WHERE IT WAS DIAGNOSED THAT THE FRONT SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED. LATER, WHILE DRIVING ONTO A FREEWAY, THE FAILURE RECURRED AND THE VEHICLE STALLED. THE VEHICLE COULD NOT BE RESTARTED AND WAS TOWED BACK TO THE DEALER. WHILE AT THE DEALER, THE FAILURE COULD NOT BE DUPLICATED AND THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS UNKNOWN.

WHILE DRIVING ON I-5 ON A CLEAR SUNNY DAY THE PANORAMIC SUN ROOF EXPLODED FOR NO APPARENT REASON.

'LEASE STARTED IN 08/17 (CAR HAS AN AUTO SENOR (AS)) '11/11/17: BROUGHT MY CAR TO THE SERVICE CENTER, AS ACTIVATED WITH NO CARS AROUND. THE SHOP SCANNED THE SYSTEM, SAID THERE WAS A RADAR STAIN. THEY CLEARED THE SYSTEM AND GAVE IT BACK '12/06/17: BROUGHT MY CAR TO THE SERVICE CENTER, AS ACTIVATED WITH NO CARS AROUND. 'THE SHOP SCANNED THE SYSTEM, SAID THAT THERE WAS A RADAR STAIN. THEY CLEARED THE SYSTEM AND GAVE IT BACK '08/17/2018: BROUGHT MY CAR TO THE SERVICE CENTER, THERE WAS A RECALL FOR THE AS PART. THEY REPLACED THE SENOR AND REPROGRAMED THE SYSTEM, CAR WAS GIVEN BACK '01/14/19: AS ACTIVATED WITH NO CARS AROUND IT, INFORMED THE DEALERSHIP AND THEY SAID CONTACT CORPORATE. CALLED CONSUMER AFFAIRS AND ASSIGNED A CASE MANAGER (CM) '01/15/19: EXPLAINED MY SITUATION TO THE CM AND SHE EXPLAINED THE PROCESS. SHE INFORMED ME I WOULD HEAR BACK IN 10 DAYS IF NISSAN WOULD BUY BACK MY CAR OR PUT ME IN ANOTHER CAR. THE SERVICE CENTER MANAGER DROVE MY CAR, TO DUPLICATE THE ISSUE BUT DIDN'T '01/18/19: CM CALLED AND INFORMED ME I SHOULD HEAR SOMETHING BY 01/23/19 '01/23/19 :CM CALLED AND INFORMED ME THAT I WILL HEAR SOMETHING BY MONDAY '01/28/19: CM CALLED AND INFORMED ME THAT NISSAN WON'T BUY THE CAR BACK OR PUT ME IN ANOTHER CAR. I WAS INFORMED THAT A CORPORATE TECHNICIAN WOULD COME ON 02/07/19 TO INSPECT THE CAR. I ASKED TO SPEAK TO A MANAGER ON 01/29/2019, MY CM MANAGERS CALLED AND INFORMED ME THAT THERE IS NOTHING THEY CAN DO AND I CAN CALL THE BBB '02/07/219:TECHNICIAN CALLED TO GET A SPECIFIC LOCATION OF THE INCIDENT, TO TRY TO REENACT '02/11/19: CM INFORMED ME THE TECHNICIAN WAS UNABLE TO REENACT THE INCIDENT AND THEY WOULDN'T BE ABLE TO MAKE REPAIRS TO THE CAR '03/07/19: AS ACTIVATED AND NO CARS WERE AROUND IT ' CALLED THE DEALERSHIP AND BROUGHT MY CAR TO THE SERVICE CENTER ON 03/12/19. INFORMED THAT THEY COULDN'T DO ANYTHING AND TO HANDLE WITH CORPORATE

WHILE THE VEHICLE WAS IN MOTION ON BOTH CITY STREETS AND INTERSTATE HIGHWAYS THE AUTOMATIC EMERGENCY BRAKE (AEB) HAS ACTIVATED WHEN THERE WASN'T ANY TRAFFIC OR OBSTACLES PRESENT. AT ONE TIME ON THE HIGHWAY IT ALMOST CAUSED AN ACCIDENT DUE TO SUDDEN AND ABRUPT UNNEEDED BRAKING SLOWING THE CAR UNEXPECTEDLY NEARLY CAUSING CARS BEHIND ME TO RUN INTO ME. THIS VEHICLE BEHAVIOR HAS OCCURRED MULTIPLE TIMES.

IF THIS FEEDBACK GOES TO MAIN CORPORATE I WILL BE GLAD TO SHARE MY EXPERIENCE.I HAVE BEEN TRYING TO GET A BETTER SERVICE FROM NISSAN. BOUGHT MY NEW NISSAN 2017 ON DECEMBER 29TH 2017 AND I HAVE BEEN TO THE SERVICE DEPARTMENT SEVERAL TIME IN 2018 AND 2019 AND FOR A PROOF YOU GUYS CAN ACCESS THE REPAIR LOG. EVERY TIME THEY HAVE BEEN CHANGING PARTS AND I FEEL THAT THIS CAR IS HAS RECALL OR THEY HAVE SOLD ME THE WORST DEFECTIVE ONE. AFTER TALKING TO WARRANTY DEPARTMENT AS IT HAS BEEN 14000 MILES SERVICE DUE, REQUESTED THEM ALSO TO PROVIDE APPRAISAL. IT WAS DEVASTATING AND UPSETTING ON TALKING TO THE SALES DIRECTOR HE HAS APPRAISED MY CAR $17000 , AS I HAVE PAID $31000 LESS THAN 15K MILES ASKED HIM HOW COME THAT UPSETTING PRICE. HE TOLD ME THATS WHAT THEY CAN OFFER. LEARNED LESSON THAT NISSAN CARS ARE THE WORST AND THEY HAVE NO VALUE EVEN THOUGH THE CAR IS BRAND NEW LESS THAN A YEAR MODEL. NEVER EVER RECOMMEND TO ANYONE

BRAKES DID NOT ENGAGE WHEN BRAKING. WAS IN BUMPER TO BUMPER TRAFFIC LET CAR IN FRONT OF ME TO GO A 1.5 CAR LENGTHS BEFORE I TOOK FOOT OF THE BRAKE NEVER HIT THE GAS COASTED UNTIL I WAS 1/2 A CAR LENGTH FROM THE CAR IN FRONT OF ME AND WENT TO HIT THE BRAKES AGAIN AND IT DID NOT ENGAGE CAUSING ME TO HIT THE BACK OF THE VEHICLE IN FRONT OF ME. MEANWHILE THE AIRBAGS DID NOT DEPLOY EVEN THOUGH IMPACT SPEED WAS 2 MPH I BELIEVE THE AIRBAGS SHOULD HAVE GONE OFF WITH HOW FAR THE HOOD GOT SMASHED.

​I WAS DRIVING MY 2017 NISSAN ROGUE ON A ROUTINE TRIP FROM MY HOME TO MY OFFICE. I WAS TURNING THROUGH A RESIDENTIAL INTERSECTION WHEN MY CAR SHUT OFF WITHOUT WARNING MID-ACCELERATION. I WOULD ESTIMATE I WAS GOING NO MORE THAN 5-7MPH AS I ACCELERATED FROM THE STOP SIGN INTO 25 MPH. BECAUSE I WAS GOING UP A SLIGHT INCLINE, I WAS ABLE TO PUT IT INTO NEUTRAL AND COAST BACKWARDS OUT OF THE INTERSECTION. I CONTACTED AAA AND WAITED FOR THEM TO RUN THEIR BATTERY TESTS. AFTER RULING OUT BATTERY ISSUES, I HAD IT TOWED TO A LOCAL MECHANIC WHO ENCOURAGED ME TO TAKE IT TO NISSAN DUE TO A COMPUTER MALFUNCTION. THE MECHANIC INFORMED THAT WHAT HAPPENED SHOULD NEVER HAPPEN. NISSAN PUT IT THROUGH THEIR OWN TESTS TO DETERMINE WHAT EXACTLY HAPPENED WITH THE COMPUTER. THEY LATER FOUND THAT A ​​WIRE HAD BEEN RUBBING AGAINST A BOLT. THE WIRE WAS THE WIRE THAT CONNECTS THE COMPUTER TO THE ENGINE. AS EXPLAINED TO ME: THE WIRES OF THE CAR ARE ALL BUNDLED TOGETHER AND INSIDE OF A "PROTECTIVE" TUBE. THE TUBE WAS RUBBING AGAINST THE BOLT, THEN OPENED UP, EXPOSING THE WIRES. THE WIRE THAT HAPPENED TO BE THE ONE THAT CONTINUED TO BE IN CONTACT WITH THE BOLT WAS THE WIRE THAT THEN SHORTED THE COMPUTER AND TURNED THE ENGINE OFF. THEY ENSURED ME THAT THERE WAS NOTHING THAT I DID THAT CAUSED THIS BUT THEY WERE UNSURE WHY THE WIRES/TUBE WAS IN THE LOCATION THAT IT WAS. IT WAS A LITTLE OVER 1,000 MILES OUTSIDE OF THE WARRANTY (MY CAR HAD 37,300 MILES ON IT) AND REFUSED TO DO ANYTHING ABOUT IT. ​I ATTEMPTED CONTACT WITH NISSAN NORTH AMERICA MULTIPLE TIMES, THE FIRST WOMAN EVENTUALLY TOLD ME THERE WAS NOTHING THEY COULD DO AS IT WAS OUT OF WARRANTY. WHEN I ASKED TO SPEAK TO HER SUPERVISOR, SHE NEVER RETURNED MY CALLS.