2023 NISSAN ROGUE Complaints

I bought this vehicle from Nissan Of Queens. I was not able to observed that the Left Headlights were cracked slightly. Luckily for me, I had taken a picture of the Vehicle before I took the vehicle from the Dealer and texted it to a friend; because he wanted to see the color of the vehicle. So I have the proof of the cracked headlights before I took the car. The people of Nissan of Queens has been telling me for over 4 weeks now that they will fix the problem. They told me they filed a claim with Nissan. There is now water in the Light from the moist. This is a bad for business. Now I will never recommend anyone to buy a car from this dealer. I hope you can help. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front collision and rear collision components went out and have been replaced once already. These components are now failing again. The back up camera goes out in the middle of me backing out which could cause collision with another object or person. The front collision comes on while driving when there are no objects in front of me. All issues have been confirmed by the dealer and replaced once but now I have been waiting on parts to fix again and it has been over a month. Each time I take the vehicle in the parts are on back order. I have only owned the vehicle since October 31, 2022, so 7 months.

The following message has shown up twice on my vehicle's information system. Warning Engine Malfunction Power reduced Service Now The first time this happened was about 2 weeks ago, around June 2nd. The car was towed into the dealership but they couldn't find anything wrong. Then yesterday, June 21, 2023 I had the car serviced at the dealer for it's first oil change. The car was purchased on Jan, 13, 2023 and has about 3800 miles on it. The engine warning up again on June 22, 2023 at about 3:00PM after it was started up. When this warning occurs, the cars power is reduced and the car can't go any faster than about 5 miles per hour. Very dangerous if this happens on a highway. I was fortunate that both times this has happened near my house and I drove the car back home at that reduced speed.

The contact owns a 2023 Nissan Rogue. The contact stated that while starting and driving the vehicle, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, the "Power Reduced", "Malfunction", and "Service Now", messages were displayed. The vehicle was taken to the local dealer, where a diagnostic test was performed but the cause of the failure could not be determined. Additionally, the contact stated that the failure reoccurred while entering traffic. The vehicle was taken back to the local dealer but was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 951.

After driving my 2023 Nissan Rogue for approximately 1.5 months (1700 miles) I started smelling a gas odor inside the cabin while driving and while parked. The smell is causing my eyes and throat to burn and occasional nausea. While parked in my garage the smell becomes so overwhelming that I must remove the vehicle from the garage to "air out" for a few hours. Since I have an attached garage the smell is also permeating the house. My husband checked the oil dipstick and found it to have a very strong gasoline odor. I have taken the vehicle to the dealer. I was told the smell is normal since this is a new turbo engine, it should be expected. I have contacted Nissan corporate regarding a fix or buyback and was told that I do not qualify. I have concerns regarding my health due to long term exposure to VOCs. I have safety concerns related to VOCs accumulating in my garage. I have mechanical concerns do to the inadequate venting of gasoline and gasoline in my oil. Will this cause the engine and other parts to fail?

On May 10, 2023 my 2023 Nissan Rogue with 16,633 miles on it suffered an engine malfunction and completely stalled unexpectedly on an off-ramp of State Route 28. There were no warning lights or indicators that flashed. My car would not restart. If this would have happened minutes if not seconds sooner while I was on the highway, no vehicle behind me would have been able to stop and someone would have been seriously injured. It was later determined the engine completely seized due to metal shavings being that were found in it. The engine was replaced under warranty at a dealership but given the newness of my car and the fact that I drive more miles to work and back than most people, I worry that this could happen to other 2023 Nissan Rogues that have not been driven that much. A cause was never relayed to me as to what happened. I asked for various information from the dealership in regards to diagnostic reports, daily work logs and so on. I received only a 3 page invoice with no listing of specific diagnostics that were completed on my car. I am driving a car that could suffer the same malfunction and the dealership did not seem the least bit concerned about the potentional safety hazard this situation could have created. I was told by the dealership that the new technology had not been fully tested and this was a risk of buying a brand new car. I understand minor issues with a new car but metal shavings in an engine is not minor. I am not sure if the engine is available for inspection.

When driving in stop and go traffic, the cabin of my Nissan Rogue gets a strong smell of fuel. After driving it, I park in my garage and the entire garage smells like gasoline as well. There is no other source for this smell in my garage. I have taken it to the dealership looking for a gasoline leak and they said it is not leaking, yet I smell gasoline while driving as well as when it is parked inside the garage and outside in parking lots.

Friday, March 24, 2023 AM: Returned to parked Rogue after an 1.25 hr appt and found the cabin reeking of a fuel smell. No fuel leaks under vehicle to explain smell. Smell dissipated some after driving for 10 mins at low speeds with outside air circulation on. Smell fully left cabin while driving at highway speeds for 15 mins with outside air circulation on. Sunday, March 26, 2023 AM: Returned to parked Rogue after 2 hr Church to find cabin filled with a fuel smell. Again, no leaks noted under vehicle. Drive home decreased the smell at highway speeds with outside air circulation on, but this was after the entire family had already become ill from the smell while driving through town at lower speeds. Stopped at parent's house briefly and left engine running; husband had to turn engine off and roll windows down, as the fuel smell entering the cabin became really strong and was making husband and son ill again. Noted the fuel smell emanating from all around the vehicle for several hours after getting home, with the strongest smells coming from the engine area. Monday, March 27, 2023 AM: Brought vehicle back to dealership, 70+ mile drive, to have their service center look at it due to health and safety concerns. No fuel smell detected when entered vehicle before journey, drove down with recirculated air on, and only detected a faint fuel smell coming from the engine compartment upon arrival at service center. Performed a visual inspection, specific fuel & emissions system exam, complete high pressure fuel system test, fuel leak/odor pinpoint diagnostic. No failed or defective components found. They were "unable to verify the customer's concern of fuel odor at this time." Mfg service bulletin found on issue; no repair options yet. Fuel smell now constant, whether parked or driven. Recirculate air only used. Can't open windows without smell entering. Continued concern for health/safety.

The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 30 MPH, the message "Engine Failure, No Power, Service Immediately" was displayed and the vehicle stalled. Moments later, the vehicle restarted, and the vehicle operated normally. The vehicle was taken to the local dealer who diagnosed that the forward distance sensor had failed which caused the vehicle to stall and the sensor needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,200. The consumer stated the dealer will not inform her if the part is available.

The contact owns a 2023 Nissan Rogue. The contact stated that while reversing, the rear-view camera went black. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.