2001 NISSAN XTERRA Complaints

[XXX]. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY MOTOR DIED ON MY FRONT PASSENGER SIDE POWER WINDOWS ON MY 2001 XTERRA. I WAS TOLD THAT THE COST TO HAVE NISSAN FIX/REPLACE THE MOTOR WOULD BE $300. *NM

ALL 4 POWER WINDOW REGULATORS REPLACED UNDER RECALL, RIGHT FRONT FAILED 2 MORE TIMES AND WAS AGAIN REPLACED UNDER WARRANTY.. THEN R/F POWER WINDOW MOTOR FAILED, THE MOTOR STILL SPUN BUT THE GEAR THAT LOCKS INTO THE REGULATOR BROKE... NISSAN SERVICE SAID THE REPAIR WOULD BE OVER 400.00 TO REPAIR. I TOLD ADVISOR THAT MOTOR HAD TO BE UNBOLTED FROM A BROKEN REGULATOR 2 TIMES AND THAT THE STRESS PUT ON THE MOTOR GEAR WHEN REGULATORS CONTINUALLY JAMMED MOST LIKELY WAS A CONTRIBUTING FACTOR IN THE MOTOR FAILURE. I ASKED HIM TO CALL NISSAN HELP DESK FOR ME AND EXPLAIN MY SITUATION BEFORE I HAD TO DO IT.. HE SAID HE WOULD AND NISSAN AGREED TO REPLACE THE MOTOR. I AM A AUTO MECHANIC WITH OVER 20 YEARS ON THE JOB EXPERIENCE AND MANAGE A REPAIR SHOP. I KNEW AS WELL AS NISSAN THAT THE REGULATORS HAD A DEFINITE IMPACT ON THE MOTOR FAILURE...I WONDER IF A REGULAR CONSUMER WITH NO KNOWLEDGE OF POWER WINDOWS SYSTEMS WOULD KNOW TO QUESTION A 400.00 CHARGE. IF NOT, THERE ARE MANY PEOPLE GETTING TAKEN TO THE BANK. NOTE: THIS WHOLE PROCESS STARTED IN MARCH OF 2004 WITH THE FIRST REPLACEMENT OF ALL THE REGULATORS AND ENDED OCT 2004 WITH THE REPLACEMENT OF THE MOTOR AND 2 MORE REGULATORS. *NM

BOTH FRONT WINDOWS WERE COMING OFF TRACT. THE PASSENGER SIDE IS COMPLETELY OFF, AND IT IS TAPED IN THE UP POSITION NOW. THE DRIVER'S SIDE WINDOW "SWAYS" IN THE WIND WHEN IT IS PARTWAY DOWN. I HAVE NOT BEEN ABLE TO GET THE WINDOW REPAIRED YET. BOTH WINDOWS HAVE BEEN TEMPERAMENTAL FOR THE PAST FEW WEEKS; SOMETIMES GOING UP AND SOMETIMES NOT. *JB

WHILE DRIVING,THE VEHICLE STALLED THE DRIVER TRIED TO RESTART,BUT WAS UNABLE TO DO SO. THE DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE FUEL PUMP NEEDED REPLACEMENT DUE TO CORROSION. PLEASE FILL IN ADDITIONAL INFORMATION.

I AM CURRENTLY RECUPERATING FROM AN SUV ROLLOVER ACCIDENT. A TRUCK RAN A RED LIGHT AND HIT THE PASSENGER SIDE OF MY 2001 NISSAN XTERRA XE. THE XTERRA ROLLED OVER SEVERAL TIMES WITH THE ROOF CRUSHING IN ON ME, BREAKING THE WINDOWS OUT. WHEN IT STOPPED TUMBLING, IT WAS UPSIDE DOWN AND CONTINUED SLIDING DOWN THE ROAD ON THE ROOF. WHEN THE ROOF CAVED I WAS CRUSHED DOWN AND MY HEAD WENT TOWARD THE DOOR. MY HAIR, WHICH WAS BARELY SHOULDER LENGTH, WENT OUTSIDE THE WINDOW AND WAS CAUGHT BETWEEN THE ROOF AND THE ROAD. I WAS SLIDING UPSIDE DOWN, AT AN ANGLE, BEING HELD BY MY SEATBELT, MY HAIR TRAPPED BETWEEN THE ROOF OF THE NISSAN AND THE ROAD, WITH MY HAIR BEING RIPPED OUT. WHEN THE VEHICLE CAME TO REST I WAS TRAPPED BY MY REMAINING HAIR. WITNESSES LIFTED THE VEHICLE UP OFF MY HAIR TO FREE ME. THIS WAS A HORRIBLE EXPERIENCE THAT HAS CAUSED ME INJURY BOTH PHYSICALLY AND MENTALLY. THE LINK BELOW IS TO OUR LOCAL TELEVISION STATION'S WEBSITE WITH DETAILS OF THE ACCIDENT. IF ANYONE IS INTERESTED IN MORE DETAILS OR PHOTOS PLEASE CONTACT ME. THE TELEVISION REPORTER CONTACTED US AND EMAILED PICTURES FROM THE CRASH SITE. MY HUSBAND ALSO TOOK PHOTOS AT THE WRECKER LOT WITH OUR DIGITAL CAMERA. HTTP://WWW.FIRSTCOASTNEWS.COM/NEWS/NEWS-ARTICLE.ASPX?STORYID=19812 IF YOU WISH TO CALL AND SPEAK DIRECTLY WITH ME MY HOME NUMBER IS (904) 388-2476. THANK YOU, GAYE SCHMIDT JACKSONVILLE FL *LA

WHILE PUMPING GASOLINE AT THE GAS STATION GASOLINE SPLASHED ON THE DRIVER. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. HOWEVER, MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK

WHILE DRIVING AT 35 MPH THE FRONT LEFT WHEEL SEPARATED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE ROLLED INTO A DITCH BUT THE VEHICLES OCCUPANTS WERE NOT DAMAGED. THE MANUFACTURER IS LOOKING INTO THE PROBLEM AND IS DRAGGING THEIR FEET. *NM

I OWN A 2001 NISSAN XTERRA & IT HAS 66,000 MILES. HOWEVER, SINCE THE DAY I BOUGHT THE XTERRA I HAVE KNOWN I COULD NOT WALK AWAY WHILE PUTTING GAS IN THE TANK BECAUSE THE GAS DOES NOT AUTOMATICALLY SHUT-OFF. RATHER, IT WILL SPILL OUT. I JUST LIVED WITH THIS, FIGURING IT WAS A "KINK" I WOULD HAVE TO LIVE WITH. UNTIL I WAS ON THE NISSAN WEBSITE & SAW THEY HAD A RECALL ON 2001 XTERRAS FOR THIS EXACT ISSUE. ONLY ONE PROBLEM, THE VIN FOR MY XTERRA IS NOT INCLUDED IN THE RECALL. WHILE MY XTERRA WAS AT THE VICTORY NISSAN OF RICHMOND (MAR 2004), FOR A DIFFERENT ISSUE, I LET BOTH TIM, SERVICE TECH, & GARY, SERVICE MANAGER, KNOW MY XTERRA DID THE SAME THING THE RECALL WAS DESCRIBING. THEY SAID MY XTERRA WAS NOT A PART OF THE RECALL, BUT WOULD FOLLOW UP WITH NISSAN. I HAVE NOT HEARD FROM VICTORY NISSAN. MAY 14, 2004, I NOTIFIED NISSAN HDQTRS ABOUT THE ISSUE & WAS TOLD I WOULD HAVE TO PAY TO HAVE MY XTERRA DIAGNOSED. MY COMPLAINT IS NISSAN IS AWARE THERE IS AN ISSUE WITH THE FUEL TANK VALVE ON 2001 XTERRAS & I AM TELLING THEM MY 2001 XTERRA DOES THE SAME THING, BUT THEY SAID I WOULD HAVE TO PAY FOR THEM TO DIAGNOSE MY XTERRA. CONSIDERING THE HUGE SAFETY ISSUES WITH FILLING UP A GAS TANK & IT NOT AUTOMATICALLY STOPPING, BUT RATHER SPILLING GAS, I FIND IT ABSURD NISSAN WOULD EXPECT A CUSTOMER TO PAY $40 TO $80 TO DIAGNOSE IF THE VALVE NEEDED TO BE REPLACED. ESPECIALLY ON A MODEL KNOWN TO HAVE AN ISSUE WITH ITS FUEL TANK VALVES. MY OTHER CONCERN IS IF MY 2001 XTERRA IS DOING THE SAME THING AS IN THE RECALL & WAS NOT A PART OF THE RECALL, HOW MANY OTHER 2001 XTERRAS ARE OUT THERE JUST WAITING TO HAVE A SPARK AT THE GAS PUMP BEFORE ACTION IS TAKEN. ALSO, REGARDLESS OF WHETHER OR NOT MY 2001 XTERRA'S ISSUE IS THE FUEL TANK VALVE OR NOT, THIS IS A SERIOUS SAFETY CONCERN & I WOULD THINK NISSAN WOULD WANT TO IDENTIFY IF THERE WERE OTHER PROBLEMS WITH THE GAS TANKS OF XTERRAS. AFTER ALL, DO WE NEED A REPEAT FORD EXPLORE TIRE ISSUE BEFORE ANY ACTION IS TAKEN!*AK

CERTAIN MODEL YEAR 2001-2002 FRONTIER AND XTERRA MODELS MAY EXPERIENCE UNEXPECTED OR DIFFICULT OPERATION OF WINDOWS. PRIMARY CAUSE IS EXTENDED HIGH TEMPERATURE CONDITIONS AFFECTING WINDOW. NISSAN WILL REPLACE WINDOW REGULATOR FOR A PERIOD OF UP TO 5 YEARS OR VEHICLE IN-SERVICE DATE OR 60,000 MILES WHICH EVER OCCURS FIRST. MY COMPLAINT IS THAT MY NISSAN WAS MANUFACTURED ON NOV. 2000 AND I BOUGHT THE VEHICLE IN JULY OF 2002. IT HAS 69,000 MILES ON IT AND SINCE I'VE PURCHASED THIS VEHICLE HAVE NOTICED THAT WINDOWS MOVE UP AND DOWN VERY SLOWLY AND SOMETIMES WILL ONLY ROLL UP HALF WAY AND THEN I HAVE TO APPLY A LITTLE PRESSURE UPWARD TO GET THEM TO ROLL ALL THE WAY UP. I DO NOT LIVE IN A ALL YEAR ROUND HIGH TEMPERATURE, I DON'T KNOW WHERE MY VEHICLE CAME FROM ORIGINALLY BUT I FEEL THIS IS A DEFECT IN WORKMANSHIP AND ALSO A SAFETY HAZARD IN NOT BE ABLE TO ROLL WINDOWS UP AND DOWN WITH EASE.*JB