1997 PONTIAC GRAND AM Complaints

CONSUMER STATES THAT WHILE HAVING VEHICLE SERVICE BY ANOTHER DEALERSHIP WAS INFORMED THAT RECALL FOR IGNITION SWITCH WAS NOT DONE, BUT IS STATED AS BEING DONE IN GMC DATE SYSTEM,BY ANOTHER DEALERSHIP. WHEN OTHER DEALERSHIP WAS CONTACTED,THEIR REPLY WAS FOR THE CONSUMER TO PAY TO HAVE RECALL DONE.

WHILE IN MOTION, THE VEHICLE EXPERIENCED PROBLEMS RELATING TO THE IGNITION SWITCH. THE DASHBOARD LIGHTS BEGAN TO ILLUMINATE AND DIM SPORADICALLY. CONSUMER TURNED THE ENGINE OFF AND THEN TURNED THE IGNITION ON. THE VEHICLE STALLED, PRESENTING IT INOPERABLE AT THAT TIME. THE STEERING BECAME STIFF AND CONSUMER WAS UNABLE TO SWITCH GEARS TO NEUTRAL. SMOKE BEGAN TO EMIT FROM THE DASHBOARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY AND REPAIRED BECAUSE THE GM FACILITY WAS CLOSED. THE REPAIR SPECIALIST INFORMED CONSUMER THE PROBLEM TRACED BACK TO THE IGNITION SWITCH, WHICH REQUIRED REPLACEMENT OF AN ALTERNATOR AND A BATTERY RECHARGE. PONTIAC WAS CONTACTED SHORTLY (REQUEST C20753090) AND INFORMED CONSUMER THEY WERE NOT AWARE OF ANY PROBLEMS OR RECALL RELATING TO THE INCIDENT. IN APRIL 2002, GM SENT CONSUMER A RECALL LETTER (02V07) REGARDING FAULTY IGNITION SWITCHES. CONSUMER WAS REIMBURSED FOR THE IGNITION SWITCH REPAIR, BUT HAS NOT BEEN REIMBURSED FOR REPAIR CAUSED BY THE FAULTY IGNITION SWITCH. CONSUMER EXPECTS GM TO REIMBURSE FOR THE REMAINDER OF THE COST. *JG

FRONT DRIVERS SIDE WHEEL AREA. WHEN BRAKES WERE APPLIED, MADE A THUMPING NOISE. REPLACED DRIVER SIDE LOWER CONTROLL ARM, WAS TOLD IT WAS BAD. 3 OR 4 DAYS AFTER I PICKED UP MY CAR, I NOW HAVE A SINGLE THUMP WHEN I BRAKE AND RELEASE THE BRAKE. THIS NOISE IS SO LOUD AND SCARY SOUNDING THAT I AM ABSOLUTELY AFRAID TO DRIVE THE CAR. IT SOUNDS LIKE MY WHEEL IS READY TO FALL OFF. TAKING THE CAR BACK TO THE SHOP AGAIN TOMORROW. I READ SEVERAL REPORTS ON YOUR WEBSITE REGARDING THIS SAME ISSUE.*AK

CONSUMER STATES AIR BAGS DEPLOYED WITHOUT A CRASH OR COLLISION. CONSUMER'S INSURANCE COMPANY WILL NOT PAY FOR THE DAMAGES INCURRED TO VEHICLE BECAUSE THIS IS A FACTORY DEFECT. CONSUMER HAS A POLICE REPORT AND PHOTOS TAKEN ON THE DAMAGED VEHICLE AND THE MINOR SCRAPES AND BURNS SUSTAINED. CONSUMER TOOK VEHICLE TO DEALERSHIP WHO REFUSED TO INSPECT THE VEHICLE AND ADVISED TO CONTACT MANUFACTURER. AFTER FAILING TO INSPECT DAMAGED VEHICLE, MANUFACTURER CONCLUDED THAT DUE TO THE YEAR, MODEL AND MILEAGE OF THE VEHCLE, THAT IT WAS NOT THE MANUFACTURER'S RESPONSIBILITY TO FIX THE DAMAGES. CONSUMER FEELS THIS IS UNJUST AND UNFAIR BECAUSE THERE IS NO RELEVANCE AS TO HOW OLD OR HOW MANY MILES IT HAD ON THE VEHICLE. *TT

WHILE DRIVING DOWN HILL, BRAKE PEDAL WENT TO THE FLOOR. CONSUMER TOOK VEHICLE TO PONTIAC AND THEY REPLACED THE FRONT BRAKES PADS. WHILE DRIVING DOWN A HILL, CONSUMER COULD SMELL RUBBER BURNING, IT WAS DIFFICULT TO MAKE A STOP. CONSUMER SAW FIRE NEAR FRONT BRAKES. *AK THIS PROBLEM WAS ASSOCIATED WITH GM'S ORIGINAL PONTIAC FRONT BRAKE HOSE RESTRICTION. THE VEHICLE WAS INSPECTED AND REPAIRED. IT LEAD TO OVERHEATING OF THE BRAKES AND FINALLY BRAKE FAILURE AND FIRE. WHILE IN MOTION THIS COULD HAVE LED TO AN ACCIDENT. *JG

WHEN DRIVING DOWN HILL BRAKE PEDAL GOES TO THE FLOOR. CAUSE UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMER APPLIED BRAKES AT 10 MPH, NO BRAKING ACTION, PEDAL WENT TO THE FLOOR. BRAKES WERE APPLIED AGAIN. THIS TIME BRAKES WERE OPERATIONAL. DEALER STATED THAT ABS COMPUTER WAS FAULTY AND HAD TO BE REPLACED.*AK

CONSUMER TRIED TO START VEHICLE WHICH HAD BEEN PARKED IN THE DRIVEWAY. IT WOULD NOT START. WHEN CONSUMER TRIED TO RESTART THE VEHICLE THERE WAS SMOKE EMITTING FROM THE STEERING COLUMN. CONSUMER DISCONNECTED THE BATTERY FOR SAFETY REASONS. CONSUMER WAS INFORMED THAT THE RECALLED PART WAS INSTALLED AT NO CHARGE, BUT THE DAMAGE CAUSED DUE TO THE FAULTY PART WILL CHARGED. CONSUMER FEELS GM SHOULD REIMBURSE THE MONIES PAID. *JG

VEHICLE WOULD STALL OUT AT MULTIPLE SPEED WHILE DRIVING. VEHICLE BEEN TO DEALER ON SEVERAL OCCASIONS, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

DRIVER SIDE AND PASSENGER SIDE AIRBAGS DEPLOYED INCIDENTALLY. THERE WAS NO CRASH OR COLLISION.*AK