2004 PONTIAC GRAND PRIX Complaints

RECEIVED RECALL NOTICE FOR GM#14350 ON MARCH 1, 2015. PLACED CALL TO THE SERVICE DEPARTMENT AT FOLSOM GMC TO SCHEDULE AN APPT. NO LIVE PERSON ANSWERED. WAS FORCED TO LEAVE MY INFORMATION ON VOICE MAIL. NO RETURNED CALL RECEIVED. MADE SECOND ATTEMPT WITH ANOTHER MESSAGE. NO RESULT. WROTE LETTER TO OWNER OF DEALERSHIP WITH AN EXPLANATION OF EXPERIENCE. NO RESPONSE OR CALL FROM HIM. CONTACTED PONTIAC NATIONAL CUSTOMER ASSISTANCE CENTER. FILED A COMPLAINT, CASE #[XXX] ON APRIL 1, 2015. THEY SAID THEY WOULD CONTACT THE AFOREMENTIONED DEALERSHIP ON MY BEHALF TO GET SERVICE. HAVE NOT RECEIVED CONTACT FROM DEALERSHIP OR PONTIAC CAC. CONTACTED NHTSA RECALL PARTS INVESTIGATION CENTER TO FILE ANOTHER COMPLAINT AND RECEIVE ASSISTANCE. WAS TOLD THAT THIS ONLINE CASE REGISTRATION WOULD PROVIDE AN ID NUMBER FOR FUTURE RECORD AND DOCUMENTATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY MOTHER WAS KILLED IN A HEAD ON COLLISION IN A 2004 PONTIAC GRAND PRIX. SHE WAS TRAVELING SOUTH BOUND ON A STREET CALLED HEWITT WHEN HER LEFT THE LANE FOR NO KNOWN REASON AND HIT A CAR TRAVELING NORTH BOUND HEAD ON DYING WITH IN SECONDS OF THE ACCIDENT. THE POLICE DID NOT KNOW WHY THIS HAPPENED . THERE WERE NO SKID MARKS FROM BRAKING NOR GOUGES NOR ANYTHING THAT SHOWED SHE TRIED TO BRAKE OR AVOID HITTING THIS CAR. I HAD JUST TALKED TO HER 20MIN BEFORE HER DEATH. HER LEFT LEG WAS BROKE AS IF SHE HAD APPLIED GREAT PRESSURE TO THE BRAKES AND HER STEERING WHEEL WAS IN A LOCKED POSITION CAUSING HER RIGHT ARM TO BREAK. THERE IS NO KNOWN REASON WHY HER SEAT BELT GAVE AWAY BECAUSE SHE WAS KNOWN TO WEAR HER SEATBELT AT ALL TIMES I RECEIVED A RECALL LETTER A YEAR LATER ABOUT THIS VEHICLE BUT IT WAS TO LATE. MY MOTHER HAD AN EXCELLENT DRIVING RECORD. THIS HAS BEEN A TREMENDOUS LOSS! *TR

TL* THE CONTACT OWNED A 2004 PONTIAC GRAND PRIX. WHILE DRIVING AT 60 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHED INTO SOME LEAVES, AND SLID SIDEWAYS DOWN A HILL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED SORENESS IN THE BACK AND KNEES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 157,000.

TL*THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE SIDE OF A BRIDGE. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I PULLED UP TO A FRIENDS HOUSE, GO INSIDE, AND 5-10 MINUTES LATER WE HEAR A LOUD BOOM! SO WE LOOK AT EACH OTHER WONDERING WHAT CAUSED IT. WE LOOK OUTSIDE AND THE CAR WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RULED IT AS AND ELECTRICAL FIRE. I HAD THE CAR ONLY 34 DAYS AND IT IS NOW TOTALED! AFTER ALL THE EXCITEMENT I DID SOME RESEARCH ON THE VEHICLE AND CAME ACROSS SIMILAR STORIES, THE GM CRISIS DEALING WITH A LARGE NUMBER OF RECALLS. I ALSO FOUND THAT MY VEHICLE IS ON THE RECALLED LIST! A LOCAL DEALERSHIP SOLD ME THE CAR AND IT IS UNDER RECALL WHAT CAN I DO ABOUT THIS? *TR

WHILE SITTING AT A STOP LIGHT, SMOKE WAS COMING SEEN FROM UNDER THE HOOD. DRIVER ATTEMPTED TO MOVE VEHICLE TO PARKING LOT. WHILE MOVING TO PARKING LOT, BLACK SMOKE STARTED COMING INTO THE PASSENGER COMPARTMENT VIA THE AIR VENTS. DRIVER CALLED 911, AND FIRE DEPARTMENT WAS ABLE TO CONTAIN THE FIRE. THE ENTIRE ENGINE COMPARTMENT WAS INVOLVED IN THE FLAMES, AND THE CAR IS A TOTAL LOSS. THERE HAD BEEN NO PRIOR PROBLEMS WITH THE CAR. *TR

TL*THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, IT ACCELERATED RAPIDLY INTO AN INTERSECTION CRASHING INTO SOME CARTS. THE VEHICLE WAS TOTALED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,896. UPDATED 4/13/15*CN UPDATED 9/27/2017*CN

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 60 MPH, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED, THE STEERING WHEEL TIGHTENED, AND THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURES RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE SPRING CONTROL MECHANISM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 5/26/15*CN UPDATED 9/22/2017*CN

TL*THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE VEERED TO THE LEFT AND THE CONTACT LOST CONTROL. AS A RESULT, THE CONTACT CRASHED. THE CONTACT DID NOT DISCLOSE WHAT THE VEHICLE CRASHED INTO AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIBS THAT REQUIRED MEDICAL ATTENTION. THE REAR PASSENGER SUSTAINED AN INJURY TO THE FACE AND THE LEFT ANKLE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.