2007 PONTIAC GRAND PRIX Complaints

TL*THE CONTACT OWNS A 2007 PONTIAC GRAND PRIX. WHILE DRIVING AT ANY SPEED DURING THE DAY, THE SUN REFLECTS OFF THE PLEXI-GLASS THAT COVERS THE INSTRUMENT PANEL GAUGES. THE GLARE PREVENTS THE CONTACT FROM SEEING THE ROAD. THE DEALER STATED THAT THE FAILURE CANNOT BE REPAIRED. THE POWER TRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 27,000.

UPDATE ON 10192218 AND 10192426. 2007 GRAND PRIX GXP DEALER ATTEMPTED REPAIR TRANSMISSION. PER GMS TECH SUPPORT, DEALER PULLED TRANSMISSION, REPLACED FINAL DRIVE GEARS , AND BEARINGS. PROBLEM NOT RESOLVED. DEALER THEN REPLACED TRANSMISSION, BUT WITH GM RE-MANUFACTURED"PART. ALSO, DEALER STATED THEY COULD NOT OBTAIN A BRAND NEW TRANSMISSION FOR ANY REPAIR BECAUSE THE FACTORY SAVED NEW TRANSMISSIONS FOR THE PRODUCTION LINE VEHICLES. 15 DAYS AT DEALER. AND WAS TOLD CAR READY FOR PICK-UP. DROVE THE CAR AROUND THE PARKING LOT AND NOTICED GEAR SHIFT DID NOT LOCK INTO PLACE IN ANY GEAR BUT MANUAL. REVERSE, DIDN'T WORK, AND TRANSMISSION SHIFTED ITSELF INTO NEUTRAL GOING DOWN AN INCLINE. BROUGHT VEHICLE IMMEDIATELY BACK TO DEALER, WHO HAD TO REPLACE BOTH FRONT BRIDGESTONE TIRES DUE TO OUT OF ROUND AND IRREGULAR WEAR. LATEST SET OF TIRES WERE ALSO DEFECTIVE, ORDERED TWO NEW BRIDGESTONE'S UNDER WARRANTY. SECOND SET OF REPLACEMENT TIRES DID NOT HELP. DEALER TOLD ME THERE WAS NOTHING WRONG WITH THE REPLACEMENT TRANSMISSION, DESPITE DRIVE LINE SHUDDERING. DEALER STATED OPERATED AS DESIGNED. *AK

2007 PONTIAC GRAND PRIX REAR DRIVER SIDE TIRE BLEW OUT. *KB AS A RESULT OF THE TIRE BLOWOUT, THE CONSUMER STRUCK THE GUARDRAIL. *OHIO TRAFFIC CRASH REPORT). *JB

FOLLOW-UP ON ODI #'S: 10191952 AND10192426 REPAIR ATTEMPT THREE ON AUTOMATIC TRANSMISSION. AS OF MIDNIGHT TONIGHT, THIS MAKES 15 CONSECUTIVE DAYS THE VEHICLE HAS BEEN AT THE DEALER FOR REPAIR OF THE TRANSMISSION. DEALER CALLED TODAY, STATING VEHICLE IS REPAIRED. THEY REPLACED THE TRANSMISSION WITH A "RE-MANUFACTURED" TRANSMISSION THEY ORDERED FROM GM. SO, I'VE GOT A BRAND NEW 2007 GRAND PRIX GXP WITH 3,200 MILES ON THE ODOMETER, WITH A USED TRANSMISSION FROM GM. DEALER INSISTED VEHICLE HAD BEEN TAKEN FOR SEVERAL TEST-DRIVES TODAY, AND IT IS IN "LIKE NEW" CONDITION. UPON TAKING THE CAR FOR A TEST DRIVE, MYSELF, I NOTICED THAT THE GEARSHIFT WAS LOOSE, AND DID NOT LOCK INTO PLACE, AS IT HAD BEFORE, AND AS IT WAS DESIGNED TO DO. ANY SLIGHT PRESSURE OR BUMP IN THE ROAD CAUSED THIS "NEW"(????) TRANSMISSION TO SHIFT INTO NEUTRAL, WITHOUT CONTROL INPUT FROM DRIVER. BASICALLY, THERE WERE NO DETENT STOPS FOR THE GEAR INDICATOR, AND IT FREELY MOVED BETWEEN DRIVE, NEUTRAL AND REVERSE! DEALER STATED THEY WOULD ONCE AGAIN ATTEMPT TO REPAIR. DEALER DID NOT CLOSE-OUT THE SERVICE TICKET, SO THEY ARE MAKING THIS APPEAR AS ONE REPAIR ATTEMPT, EVEN THOUGH THEY HAVE: 1. IGNORED INITIAL COMPLAINT, 2. ATTEMPTED TO REPAIR THE ORIGINAL TRANSMISSION, 3. FAILING THAT, THEY ORDERED A USED, RE-MANUFACTURED TRANSMISSION FROM GM, WHICH HAS EITHER BEEN INSTALLED INCORRECTLY, OR IS DEFECTIVE FROM THE START. EVEN IF THE VEHICLE CAN BE "REPAIRED", IT NOW HAS A USED, DYSFUNCTIONAL AND DANGEROUS TRANSMISSION, AND THE CAR IS SERIOUSLY DE-VALUED. I AM FILING A COMPLAINT WITH GM, AND THOROUGHLY PLAN ON A VIGOROUS PURSUIT OF MY RIGHTS UNDER THE FLORIDA LEMON LAW.

UPDATE REGARDING ORIGINAL ODI CASE NUMBER: 10191952. CAR HAS NOW BEEN IN SERVICE FOR TEN DAYS. DEALER STATED GM "AWARE OF A POTENTIAL DEFECT" IN THE TRANSMISSION, IN THE FINAL DRIVE GEAR(S). DEALER REPLACED TWO GEARS AND A BEARING IN THE TRANSMISSION. PURSUANT TO DISCUSSION WITH DEALER REPRESENTATIVE TODAY, REPAIR DID NOT CORRECT PROBLEM. TRANSMISSION IS NOW MAKING "CLANKING" NOISE AT VARIOUS SPEEDS INSTEAD OF JUST AT IDLE. NO DETAILS RECEIVED REGARDING HARSH SHIFT, JUST THAT DEALER FELT TRANSMISSION REPAIR WAS "UNACCEPTABLE". DEALER HAS ORDERED A REPLACEMENT TRANSMISSION FROM GM. NOTE: DEALER, FERMAN AT CYPRESS CREEK IN LUTZ, FL HAS BEEN QUITE ACCOMMODATING AND RUDY SCHMIDT, SERVICE DIRECTOR, HAS MADE THIS ORDEAL MUCH MORE TOLERABLE. THIS APPEARS TO BE A DESIGN OR MANUFACTURING FLAW, WHICH GM DID NOT CORRECT PRIOR TO DELIVERY. *TR

PURCHASED 2007 PONTIAC GRAND PRIX GXP NEW, WITH 98 MILES ON ODOMETER, IN MARCH, 2007. BRIDGESTONE POTENZA TIRES ON ALL FOUR WHEELS AS OEM. TIRES LOSE AIR (CHECKED WITH PROFESSIONAL TIRE GAUGE EVERY WEEK), DOWN TO 24 PSI IN ALL 4 TIRES, AT SAME AMBIENT TEMP, COLD TIRES. WHEN TIRES ARE COLD, THEY RUN AS IF THEY ARE SQUARE. BUMPING ALONG, STEERING WHEEL SHUDDERING SIDE TO SIDE. TAKEN TO DEALER. THEY FORCE-VARIANCE BALANCED ALL WHEELS/TIRES AND ALIGNED VEHICLE, INCLUDING ENGINE CRADLE. CAR STILL HAD SLIGHT STEERING SHUDDER, BECAME WORSE OVER THE NEXT FEW HUNDRED MILES. TAKEN BACK TO DEALER. THEY STATE TIRES "OUT OF ROUND" BUT DID NOT DO ANYTHING TO CORRECT THE SITUATION EXCEPT TO ADD AIR, AND TELL ME THAT ONE TIRE THREW A BALANCING WEIGHT. OVERALL, EVEN WITH PROPER INFLATION, PROPER ALIGNMENT OF ALL COMPONENTS (STEERING AND ENGINE CRADLE), INCLUDING PROPER FORCE-VARIANCE BALANCING, THE TIRES CAUSE THE VEHICLE TO PULL VIOLENTLY LEFT OR RIGHT, DEPENDING ON THE ANGLE OR CROWN OF THE ROAD. ALSO, PULL SO HARD GOING OVER ROAD IMPERFECTIONS, THAT STEERING WHEEL COMES OUT OF MY HANDS. DROVE SEVERAL OTHER IDENTICAL VEHICLES WITH OTHER BRAND (PIRELLI) TIRES, WITH NO PROBLEM. DEFECTIVE TIRES AT ALL FOUR WHEELS. BRIDGESTONE POTENZA'S. HAVE REQUESTED THAT SERVICE MANAGER REPLACE ALL FOUR TIRES WITH PIRELLI'S (THEY ARE THE ONLY OTHER MANUFACTURER WHICH MAKES 18" TIRES COMPATIBLE WITH MY GXP, WHICH USES TWO SEPARATE TIRE SIZES FOR FRONT AND BACK. THE BRIDGESTONE TIRES ARE DANGEROUS AND SHOULD BE RECALLED OR REPLACED. *TR

PURCHASED 2007 PONTIAC GRAND PRIX GXP NEW, APPROX 3 MONTHS AGO. AT 500 MILES, LOUD METAL-ON-METAL "CLANKING" NOISE BEGAN. TRACED NOISE TO TRANSMISSION BELL HOUSING. TAKEN FOR SERVICE AT 1,500 MILES, REQUESTED SERVICE WRITER LISTEN TO THE NOISE AND TAKE CARE OF PROBLEM. RETURNED AS "NO PROBLEM FOUND". AGAIN, TOOK VEHICLE TO DEALER FOR SAME NOISE, ALONG WITH HARSH AND SUDDEN SHIFTS AROUND 25-30MPH. DEALER ATTEMPTED TO RETURN VEHICLE, STATING IT WAS "NORMAL, AND COVERED BY A TSB". I REFUSED TO ACCEPT THE VEHICLE. DEALER GAVE ME A VERY HARD TIME ABOUT COVERING A LOANER VEHICLE, EVEN THOUGH THIS WAS 2ND TIME TO DEALER WITH SAME COMPLAINT, UNRESOLVED, WITH JUST OVER 3,200 MILES ON ODOMETER. DEALER CALLED GM. MECHANICS NOW HAVE TO TEAR OUT THE TRANSMISSION TO "ATTEMPT A DIAGNOSIS". APPARENTLY, THERE MAY BE A "CLUTCH PACK ISSUE". VEHICLE STILL IN SERVICE AFTER 4 DAYS, NO DIAGNOSIS YET. REQUEST GM PROVIDE A NEW TRANSMISSION AND BELL HOUSING. *TR