1997 PONTIAC GRAND PRIX Complaints

HEADLIGHT LENS KEEPS FALLING OFF WHILE DRIVING VEHICLE ON HIGHWAY WHEN IT WAS RAINING. HEADLIGHTS WENT OUT DUE TO A LACK OF LENS COVER. TOOK VEHICLE TO DEALERSHIP & CONSUMER WAS INFORMED IT WAS A PROBLEM, BUT NOTHING COULD BE DONE FOR REPAIRS TO CORRECT IT. THE LENS COVER IS PLASTIC & COMES IN ONE WHOLE PIECE. *AK

WINDSHIELD WIPERS FROZE AND STUCK ON THE WINDOW. DEALERSHIP TOLD CONSUMER THAT WINDSHIELD WIPERS WERE NOT PROPERLY CARED FOR, AND THAT WAS WHY THE WINDSHIELD WIPERS STUCK. WIPER MOTOR HAS ALREADY BEEN REPLACED 2 PREVIOUS TIMES. CONSUMER BELIEVES IT TO BE A MANUFACTURING DEFECT. *AK *ML

WINDSHIELD WIPER ARMS SEPARATED FROM THE WIPERS, RESULTING IN POOR VISIBILITY.*AK

THIS VEHICLE HAS BEEN IN FOR WARRANTY REPAIR 9 TIMES IN THE LAST 14 MONTHS IN AN EFFORT TO RESOLVE A LOSS OF POWER STEERING ASSIST DURING LOW SPEED MANUEVERS. I'VE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU'S AUTO LINE PROGRAM AND HAVE FOLLOWED ALL OF THE RECOMMENDED PROCEDURES AS PRESCRIBED BY THE BETTER BUSINESS AND GENERAL MOTORS CORPORATION. GENERAL MOTORS KEEPS OFFERING US A FREE EXTENDED WARRANTY FOR 100,000 MILES BUT HAVE BEEN UNABLE TO DIAGNOSE OR REPAIR THE CAR. IT'S ALSO IMPORTANT TO KNOW THAT WE HAVE HAD THIS VEHICLE IN FOR WARRANTY REPAIRS 16 TIMES SINCE THE VEHICLE HAS BEEN NEW, WITH THE CAR BEING TIED UP FOR SERVICE AN APPROXIMATE TOTAL OF OVER 60 DAYS. WE ARE AT OUR WITS END WITH GENERAL MOTORS CORPORATION AND WHEN WE ASK THEM WHAT THEY ARE GOING TO DO TO FIX THE CAR THEY KEEP OFFERING US A FREE EXTENDED WARRANTY. I RECENTLY TOLD THEM THAT IT DID'NT MATTER HOW LONG THE WARRANTY WAS TO BE EXTENDED BECAUSE THEY CANNOT DIAGNOSE OR REPAIR THE CAR AND KEEP SIDE STEPPING THE ISSUE. WE NEVER KNOW WHEN THIS VEHICLE WILL LOSE ITS POWER STEERING ASSIST AND MY WIFE HAS COME CLOSE TO CAUSING AN ACCIDENT AS A RESULT OF LOSING THE POWER STEERING ON THREE INCIDENTS. *AK

WHILE STOPPING AT STOP SIGN DRIVER'S SIDE HEADLIGHT FELL OFF WITHOUT A WARNING. A YEAR AGO, THE SAME THING HAD HAPPENED ON THE PASSENGER'S SIDE. *AK *ML

WAS PULLING OUT OF PARKING LOT AND POWER STEERING FELL OUT OF VEHICLE. VEHICLE WAS NOT CONTROLLABLE & WAS NOT OPERATIVE. VEHICLE WAS TOWED TO DEALER. MECHANIC HAD TO REPLACE THE POWER STEERING PARTS. GAVE NO INDICATION AS TOTHE CAUSE OF PROBLEM.*AK

ABS LIGHT CAME ON AND WOULDN'T GO OUT. AFTER ARRIVING AT DESTINATION TURNED VEHICLE OFF AND TRIED TO RESTART. VEHICLE WOULD NOT RESTART. *AK

SRS AIRBAG LIGHT HAD COME ON AND WOULD STAY ON FOR EXTENDED LENGTHS OF TIME AND THEN GO OUT OCCASIONALLY. I BROUGHT THE CAR INTO BARRY NISSAN/VOLVO, 166 CONNELL HIGHWAY, NEWPORT RI 02840 (A GM GOODWRENCH SERVICE PLUS REPAIR CENTER) AND NOTIFIED THEM OF THE PROBLEM IN THE FIRST WEEK OF JANUARY. THEY SAID THEY NEEDED TO ORDER A PART TO EVEN START AN INVESTIGATION. I HAD THEM ORDER THE PART AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK. ON SUNDAY JANUARY 9TH, PRIOR TO MY SCHEDULED APPOINTMENT, A PASSENGER IN MY CAR NOTICED THAT THEIR WAS POWDER ALL OVER THE FLOOR OF THE CAR. I BROUGHT THE CAR IN ON THE DAY OF THE SHEDULED APPOINTMENT AND SHOWED THEM THE POWDER. BARRY NISSAN /VOLVO INVESTIGATED THE PROBLEM AND CALLED LATER TO NOTIFY ME THAT THE PASSENGER SIDE AIR BAG HAD DEPLOYED IN THE VEHICLE AND THAT NONE OF THE SENSORS HAD TRIPPED. THEY CALLED THEIR REGIONAL SERVICE MANAGER AND HAVE BEEN AWAITING FURTHER INSTRUCTIONS FROM HIM/HER. *AK

VEHICLE EXPERIENCING PROBLEM WITH ENGINE STALLING FROM A STOP POSTION AT HIGHWAY SPEED OF 50 MPH OR MORE OR WHILE MAKING TURN. VEHICLE BEEN IN DEALER SHOP AND CONDITION STILL REOCCURRING. *AK

THERE IS A SERVICE BULLETIN ON THE SPARK PLUG WIRE FAILURE FOR THE 3.8 L ENGINE (99057 - FIREBIRD) IT COST ME $183 DOLLARS TO HAVE THEM REPLACED. PONTIAC TOLD ME THE FACTORY DETERMINES THE CARS THE BULLETIN APLIES TO, DOESN'T SEEM FAIR TO ME. WE'VE HAD A PROBLEM WITH OUR AIR CONDITIIONER CUTTING OFF SINCE THE CAR WAS NEW. THEY SAY THEY CAN'T REPLICATE THE PROBLEM. BULLETIN SAYS THEY HAVE THIS PROBLEM ON OTHER CARS WITH THE SAME ENGINE(63-83-15 - BONNEVILLE - 3.8 L) EVENTIALLY I GUESS IT WILL BE OUT OF WARRENTY AND I'LL HAVE TO PAY FOR THAT ALSO. *AK