2007 PONTIAC SOLSTICE Complaints

2007 PONTIAC SOLSTICE. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY RECALL NOTICE #17V061. *AS *TR

MY CAR LURCHES OR DOWNSHIFT WHILE NORMAL DRIVING. THIS CAUSES IT HARD TO CONTROL. PREVIOUS RECALLS ON THIS MAKE AND MODEL HAVE BEEN FOR POWER TRAIN. HOWEVER MY VIN #DOESN'T QUALIFY. THIS IS A MISTAKE. I WAS HIGHWAY AND CITY DRIVING WHEN IT OCCURRED. NORMAL

NHTSA #17V061 IN AUGUST 2018 THE PART FAILED. I TOOK THE CAR TO GM FOR REPAIR IN EARLY AUGUST 2018. NO PARTS ARE AVAILABLE AND CONTACTED GM DIRECTLY WITH SAME RESULTS. WAITING WITH NO RESPONSE REGARDING WHEN PART WILL BE AVAILABLE. SO WE HAVE NO AIRBAG FOR AN ADULT PASSENGER WITH NO PROJECTED RESOLUTION.

I HAD MY SOLSTICE AIR BAG INDICATOR REPAIRED AT NEW SMYRNA BEACH CHEVROLET DEALER BACK ON 9/27/2016 (SEE ATTACHED DOCUMENT, PAGE 1). I THEN RECEIVED A RECALL NOTICE IN MARCH OF 2018 FOR THE SAME PART. I SUBMITTED A REIMBURSEMENT REQUEST AND WAS TOLD TO TAKE MY SOLSTICE BACK TO THE DEALER TO VERIFY THEY REPLACED THE PART IN QUESTION FROM THE RECALL. I DID THAT ON 5/9/2018 (SEE PAGE 2 OF ATTACHED DOCUMENT). I WAS TOLD THAT ALL WAS IN ORDER AND I WOULD RECEIVE A REIMBURSEMENT FOR THE $832.00 THAT I SPENT ON THE ORIGINAL REPAIR. I HAVE YET TO RECEIVE ANY MONEY. CAN YOU TELL ME WHAT IS THE HOLD UP ON GETTING THE REIMBURSEMENT? NEW SMYRNA BEACH CHEVROLET CAN VERIFY ALL THIS. THE ADVISOR THERE WAS CHRISTINA BARRY (386-427-1313).

MY VEHICLE HAS AN ACTIVE RECALL FOR THE PPS SYSTEM WHICH IF IT DOES NOT OPERATE CORRECTLY COULD CAUSE THE AIR BAG TO NOT ACTIVATE LEADING TO SERIOUS INJURY OR DEATH. I HAVE CONTACTED THE DEALER AND GM DIRECTLY ON THIS SINCE APRIL 2018. THE DEALER TELLS ME GM KEEPS CANCELING THE PARTS ON ORDER FOR THE REPAIR AND GM TELLS ME THE DEALER IS ALL SET TO MAKE THE REPAIRS BUT THE TWO CAN NEVER AGREE. THIS WEEK I CONTACTED GM AGAIN AND WAS TOLD THE CASE WAS CLOSED BECAUSE THEY COULD NOT CONTACT ME WHICH IS INCORRECT AS THEY HAVE MY PHONE AND EMAIL. THEY KEEP TELLING ME THEY ARE ELEVATING THE CASE TO A SENIOR MANAGER BUT NOONE CALLS ME. THE DEALER DOES NOT RETURN MY CALLS. THE CASE NUMBER IS [XXX]. I HAVE CONTINUED TO CALL BOTH GM AND THE DEALER EVERY FEW WEEKS SINCE APRIL BUT I AM UNABLE TO HAVE THE VEHICLE SCHEDULED FOR THE REPAIR. THE RECALL IS 17036. PASSENGER PRESENCE SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 PONTIAC SOLSTICE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V061000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVENUE, NEWPORT NEWS, VA 23602, 757-886-1700) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 8-4504892437. THE FAILURE MILEAGE WAS 81,000. PARTS DISTRIBUTION DISCONNECT.

DELIVERED CAR TO DEALER TODAY FOR SCHEDULED SAFETY RECALL REPAIR FOR FAULTY AIR BAG SENSOR. TOLD BY DEALER THAT REPAIR PART IS UNAVAILABLE, AND DEALER CANNOT DETERMINE WHEN THE PART WILL BE AVAILABLE. VEHICLE AIRBAG INDICATOR INDICATES FAULT AND AIRBAG ALERT IS TRIGGERED. CAR IS FUNCTIONALLY UNUSABLE WITH A PASSENGER (IT'S A TWO-SEAT ROADSTER).

FIRST THIS ISSUE STARTED WITH MY TORQUE CONVERTER I MISSED RECALL BY MONTHS WHEN THAT WAS FIXED I TOOK IT BACK BECAUSE SPEEDOMETER WAS NOT WORKING NOR WAS THE MILEAGE INDICATOR WAS NOT WORKING AND IT WOULD STAY N LOW GEAR SO I TOOK IT BACK T TRANSMISSION SHOP THEY SAID THE COMPUTER HAD WATER IN IT IT APPEARED T THEM IT SHOULD B A RECALL BECAUSE THE FRAME THE COMPUTER WAS SITTING ON WAS STRAIGHT NOT AT A ANGLE CAUSING WATER T GET IN COMPUTER. SO NOW NEED T TAKE T PONTIAC T GET A COST ON WHAT I WILL NEED T PAY AFTER THEY CHARGE ME 100.00 IT'S FUNNY TRANSMISSION SHOP CHARGED ME NOTHING TO LOOK AT IT .MORAL OF THE STORY I BELIEVE THE CONVERTER PLAYS ALOT 8NTO THIS ISSUE. NO MORE AMERICAN MADE CARS FOR ME .

TL* THE CONTACT OWNS A 2007 PONTIAC SOLSTICE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V061000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ANDY MOHR BUICK GMC, 9295 131ST STREET, FISHERS, INDIANA 46038) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. IN ADDITION, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED A LETTER NOTIFYING HIM THAT THE PARTS WERE AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 PONTIAC SOLSTICE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V061000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME TO REPAIR THE VEHICLE. THE DEALER (BUD CLARY CHEVROLET, 1030 COMMERCE AVENUE LONGVIEW, LONGVIEW, WASHINGTON 98632) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.