2015 RAM 1500 Complaints

TL* THE CONTACT OWNED A 2015 RAM 1500. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT BEGAN TO ROLL AND CRASHED INTO A MOUNTAIN. THE CONTACT WAS THROWN FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE LEFT FOOT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

I AM FROM PITTSBURGH, PA . LAST TUESDAY MORNING, I SHOVELED MY DRIVEWAY AND THEN GOT INTO MY TRUCK AND WENT TO A NEARBY SHEETZ AND GOT SOME GAS. I RETURNED TO MY HOME AND BACKED MY TRUCK DOWN MY DRIVEWAY AND PARKED AND PUT MY TRUCK INTO PARK AND APPLIED THE E-BRAKE AND SHUT OFF THE TRUCK. I THEN WENT INSIDE MY HOME AND WALKED INTO MY KITCHEN. ABOUT 3-4MIN LATER I WAS RANDOMLY LOOKING OUT OF MY BACK WINDOW AND I SEE MY TRUCK IN MY NEIGHBORS BACK YARD AGAINST THEIR FENCE. IT APPEARS MY TRUCK ROLLED AWAY DOWN MY DRIVEWAY. I THOUGHT IT MIGHT OF BEEN BECAUSE OF WEATHER CONDITIONS BUT I HEARD ON THE NEWS ABOUT A POTENTIAL FEDERAL INVESTIGATION OF THESE TYPES OF ACCIDENTS FORM RAM TRUCKS FROM 2014-2016. I WAS LITERALLY SHOCKED BY WHAT HAPPENED TO MY TRUCK AS I AM ALMOST CERTAIN I BOTH HAD THE SHIFTIER IN PARK AND APPLIED THE E-BRAKE. I CURRENTLY HAD TO SUBMIT A CLAIM TO ERIE INSURANCE AND AM IN THE PROCESS OF GETTING MY TRUCK FIXED AFTER $3500 DOLLARS IN DAMAGES. IF YOU NEED ANYMORE DETAILS MY NUMBER IS [XXX]. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 RAM 1500. WHEN THE VEHICLE WAS STARTED AND IN THE PARK POSITION, IT BEGAN TO ROLL BACKWARDS. THE VEHICLE CRASHED INTO SEVERAL OBJECTS, INCLUDING A MOTOR HOME THAT WAS OCCUPIED. TWO OCCUPANTS SUSTAINED MINOR INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,556.

TL* THE CONTACT OWNS A 2015 RAM 1500. WHILE THE VEHICLE WAS PARKED AND UNATTENDED, IT ROLLED FORWARD AND CRASHED INTO A BUILDING. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 02/03/17*LJ *JS

WHILE PULLING INTO TRAFFIC THE TRUCK SUDDENLY STOPPED WITHOUT ANY WARNING, I LOST MY POWER STEERING, POWER BRAKES AS WELL AS THE ABILITY TO HAVE POWER TO THE ENGINE. I TRIED TO START THE DIESEL ENGINE, BUT THE STARTER JUST TRIED STARTING IT FOR APPROX. 20 SECONDS, I DID NOT HAVE THE ABILITY TO TURN STARTER OFF SINCE IT IS A PUSH BUTTON START AND IT FINALLY TIMED OUT. I WAITED APPROX 5 MIN. AND WAS ABLE TO GET IT RESTARTED, THE CHECK ENGINE LIGHT CAME ON AND I DROVE IT TO THE DEALER. THE MILEAGE WAS APPROX. 36,100 MILES. I HAD TO KEEP MY FINGERS CROSSED HOPING IT WOULD NOT DIE ON ME AS I DROVE ABOUT 5 MILES TO THE DEALER. MY GREATEST CONCERN IS THE SAFETY ISSUE OF COMPLETE LOSS OF POWER AND WHAT MAY HAPPEN IF YOU WERE ON A HILL OR GOING AROUND A SHARP TURN WHERE THE STEERING AND BRAKES SYSTEMS WOULD NOT OPERATE PROPERLY. MY TRUCK HAS AN ECODIESEL ENGINE. THE DEALER TOLD ME THE TRUCK HA DMULTIPLE PROBLEM CODES ON THE COMPUTER ANALYSIS. THEY TOLD ME THE PROBLEM WAS CAUSED BY LOOSE PINS IN A CONNECTOR AND A LOOSE GROUND WIRE. I NEVER HAD ANY PROBLEM LIKE THIS AND THE SUDDENNESS OF THIS PROBLEM WAS SCARY.

THE BRAKE PEDAL ON THIS GENERATION OF RAM 1500 PICKUPS SITS CONSIDERABLY HIGHER THAN THE GAS PEDAL. THIS MEANS WHEN DEPRESSING THE GAS PEDAL, IF YOU QUICKLY HAVE TO MOVE TO THE BRAKE, YOUR FOOT CAN BECOME STUCK UNDER THE BRAKE PEDAL. THE BRAKE PEDAL SHOULD BE LOWERED AS ITS HEIGHT IS TOO HIGH. RAISING THE GAS PEDAL WOULD MAKE IT TOO HIGH AS WELL CREATING A DIFFERENT PROBLEM. THERE ARE MANY DISCUSSIONS ONLINE ABOUT THIS PROBLEM.

32 GALLON OPTIONAL FUEL TANK INSTALLED. DASH BOARD FUEL GAUGE INDICATOR SHOWS E FOR EMPTY AND ZERO MILES TO EMPTY ON DIGITAL DISPLAY. FILLED 32 GALLON TANK AND IT ONLY TOOK 25.7 GALLONS. I LOOKED UNDER THE TRUCK AND CONFIRMED I HAVE A 32 GALLON TANK. REPORTED TO CHRYSLER 1-800-763-8422 IN MAY OF 2016 BUT I COULD NOT DEAL WITH THE ISSUE UNTIL OCTOBER 2016. I TOOK TRUCK TO LOCAL CHRYSLER DEALER IN (JOE MACHENS) COLUMBIA, MO MID OCTOBER 2016. THEY FOUND NOTHING WRONG. CHRYSLER STATED THEY ARE AWARE OF THE ISSUE BUT HAVE NO FIX AS OF 11/21/2016. VERY POOR COMMUNICATIONS COMING BACK TO ME FROM CHRYSLER ENHANCED CUSTOMER SERVICE. I HAVE SPOKE WITH KAITLYN, KENYA AND VERONICA OVER THE PAST MONTH ABOUT THIS ISSUE WITH NO TIME FRAME WHEN CHRYSLER WILL HAVE IT RESOLVED. LAST PERSON I SPOKE WITH RYAN AT 1-800-763-8422 EXTENSION 40614. HE STATED WOULD CALL ME BACK WITHIN 24 HOURS WITH ANSWERS. THAT WAS TWO WEEKS AGO. I AM GETTING THE RUN AROUND. I HAVE A STRONG FEELING THEY ARE NOT GOING TO RESOLVE THIS ISSUE. TWO CASE NUMBERS HAVE BEEN ISSUED BY CHRYSLER TO ME. REF # 29319235 WHICH THEY CLOSED. ALSO 30324341 WHICH SHOULD CURRENTLY BE OPEN. THANK YOU FOR ANY PRESSURE YOU CAN PLACE ON CHRYSLER TO HAVE THIS ISSUE RESOLVED SOONER VERSUS NEVER.

TRUCK HAD A LEAK BEHIND THE DASH WHICH COULDN'T BE REPAIRED AFTER MULTIPLE ATTEMPTS. MOISTURE WITHIN THE CAB OF THE TRUCK HAS CAUSED ANYTHING METAL IN THE CAB TO RUST AND HAS ALSO AFFECTED SOME ELECTRICAL COMPONENTS. I NOTICED THE LEAK MORE WHILE THE TRUCK WAS STATIONARY DURING HEAVY RAINS/SNOW. LEAK WAS NOTICED IN OR AROUND 11/2015 AND CONFIRMED IN 1/2016 AND IS NOW ASSUMINGLY REPAIRED. RUST IS A MAJOR CONCERN ALONG WITH MOISTURE THAT MAY HAVE AN AFFECT ON ELECTRICAL COMPONENTS OF THE VEHICLE.

I HAVE A 2015 DODGE RAM 1500 EXPRESS, I'VE HAD MECHANICAL ISSUE WITH THE TRUCK FROM THE VERY START OF OWNING THE TRUCK. THE BIGGEST AND LONGEST LASTING ISSUE HAS BEEN WITH THE KEY FOB GETTING STUCK IN THE TRUCK. THE ISSUE HAS BEEN THAT THE TRUCK ISN'T TELLING ITSELF THAT THE IS IN PARK SO IT WONT RELEASE MY KEY. THIS CAUSES ME TO HAVE TO TURN THE TRUCK ON AND OFF SEVERAL TIMES MOVE THE TRUCK AND SHIFT BACK INTO PAR BEFORE IT WILL RELEASE THE KEY. THE DEALERSHIP HAS SEEN THIS PROBLEM HAPPEN IN PERSON BUT THEN TELLS ME THEY DON'T KNOW WHAT IS CAUSING IT. SO THEY REPLACE SOME RANDOM PART HOPING IT WILL FIX THE ISSUE. THIS ISSUE HAS BEEN GOING ON SINCE 03/2016 AND HAS REQUIRED THE TRUCK TO BE IN AND OUT OF THE SHOP FOR DAYS AND WEEKS. DODGE HAS BEEN UNABLE TO FIX THIS SAFETY ISSUE. I'VE CONTACTED DODGE CUSTOMER CARE TWICE OPENED TWO CUSTOMER CARE TICKETS AND ALL I HEAR FROM DODGE IS TAKE IT BACK TO SHOP SO THEY CAN LOOK AT IT. I'VE HAD CLOSE TO SEVEN DIFFERENT ITEMS REPLACED ON THE TRUCK AND HAVE TO SPEND MY OFF DAYS DRIVING BACK AND WORTH TO THE DEALERSHIP OVER THE PAST SEVEN MONTHS. I'VE BEEN SPEAKING WITH DODGE CUSTOMER CARE SINCE 05/2016 TRYING TO GET THIS FIXED BUT THEY DON'T SEEM WILLING OR CARE TO GET THE TRUCK FIXED. THEIR ANSWER IS THEY CANT DUPLICATE THE ISSUE SO THEY CANT FIGURE OUT WHAT THE PROBLEM IS. THIS IS A SAFETY ISSUE THAT I'VE SHOWN VIDEOS, RECORDED EVERY TIME THE KEY GETS STUCK BY NO ONE SEEMS TO CARE, DODGE DOESN'T SEEM TO CONCERNED WITH FIXING MY ISSUE. WHEN MY "CUSTOMER CARE" REP CALLS ME FROM DODGE SHE DOESN'T EVEN KNOW WHERE MY TRUCK IS. I HAVE DETAILED RECORDS OF EVERY TIME THE KEY HAS GOTTEN STUCK, I'VE DROPPED MY TRUCK OFF AT THE DEALERSHIP, OR I'VE SPOKEN TO SOMEONE REGARDING Y TRUCK. I JUST WANT MY TRUCK FIXED. *TR

THIS VEHICLE WAS LEASED FROM MID COUNTRY CHRYSLER DODGE JEEP ON 12/16/2015 AS PART OF AN EIGHT VEHICLE FLEET. ON 10/5/2016, THE VEHICLE FAILED TO START AND JUMPER CABLES WERE REQUIRED TO START THE ENGINE. VEHICLE OPERATOR IS CURRENTLY DELIVERING THE VEHICLE TO THE MID COUNTY DEALERSHIP FOR REPAIRS. THE OPERATOR REPORTS THAT THE ELECTRICAL SYSTEM IS ERRATIC - THE SPEEDOMETER IS NOT WORKING, THE TACHOMETER IS NOT WORKING, THE ODOMETER IS NOT WORKING, INDICATOR PANEL LIGHTS ARE FLICKERING, AND SEAT BELT ALERT SYSTEM IS TURNING ON WITHOUT CAUSE. MECHANICS REPORT WILL BE PROVIDED AS IT BECOMES AVAILABLE. WHILE THIS IS THE FIRST MALFUNCTION ON THIS PARTICULAR VEHICLE, IT IS IMPORTANT TO NOTE THAT OUR FLEET CONSISTS SOLELY OF RAM 1500S, WITH SEVEN BEING 2016 MODELS AND ONE 2015. BATTERY AND ELECTRICAL SYSTEM FAILURE HAS BEEN PERVASIVE THROUGHOUT OUR ENTIRE FLEET.