2021 RAM 1500 Complaints

On numerous occasions since January 2024, the truck would not start or unlock, shut down while driving, power steering would go out, start up by itself, produce warning messages with & without codes for no reason, and the start/stop button flicker. We would have to set off the car alarm to get it unlocked then would have to disconnect the battery to make it stop. Every time we took it to the dealership, the technicians could not get the problems to repeat, even when keeping it for 10+ days. Once we got it back, the problems would start again. After further research and talking with the dealership, others have had issues like ours after it has rained. Upon further inspection, we found a water leak at either the rear sliding window or the taillight at the window. There was water droplets and wet carpet under the backseat. The truck has to "dry out" before it will start and run properly. Dodge/Chrysler/Ram really needs to put a recall on this issue as it is happening to MULTIPLE trucks and has had lawsuits with it. This is a safety issue!!

The contact owns a 2021 Ram 1500. The contact stated while stopped at an intersection with the brake pedal depressed, the vehicle suddenly began to roll. After which, the contact became aware that the brakes were not functioning properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V037000 (Service Brakes, Hydraulic) but the VIN was not included. The failure mileage was 50,000. The VIN was not available.

My truck has 72k miles for the second time now it shuts down during highway driving with the sign in dashboard electronic throtle control, after first time I took it to dealer and they claimed it was repaired, this is putting my and my family's life in danger. Based on my research it appears a known and ongoing issue with Stelanis/Chrysler.

My air bag alert keeps coming on at different times. And my drivers side seat belt doesn't always stay clicked.

This has happened twice both on the interstate. Vehicle just turns off by itself. No codes are flashed up (unless they came up right as it happened and I didn't see them because I was too worried about getting hit). I called the Dodge dealership and scheduled an appointment. Went on 3/9/2024. They scanned the vehicle and did not see any codes. Was asked if I wanted to have a tech look at the vehicle. Was recommended not to because there was no codes and the likelihood of them finding anything was slim to none. They were also going to charge me for the diagnostic (to have the tech look at it) even if there was not an issue found. Service Rep (not the tech) told me she recommended that I try to take a video of it, if it happens again, so they could see what codes come up. This issue as well as the suggestion to try to video it is a huge safety risk. (happened 1/28/2024 the first time I thought it was because the vehicle sat for a week without being driven - figured it was water in the fuel until it happened again on 3/4/2024)

The contact owns a 2021 Ram 1500. The contact stated while driving 35 MPH, the contact heard a loud sound emanating from the exhaust of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of underneath, the vehicle, the contact observed that the exhaust had detached. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the exhaust bolts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 46,000.

Today I was driving on the freeway (Interstate 5) speed limit 70MPH in a rainstorm when my yellow check engine light came on and my truck began running roughly for about 3 minutes. The problem became worse and the engine finally shut off as I was approaching an off ramp. I was able to coast up the off ramp and pull off on the side of the road. I did see a message on my dash that read something like error with electronic throttle control and the check engine light remained on along with a red box with the electronic throttle control message. This is the first time this happened. Once stopped the truck would no longer start or run so I could reach a safer position. This was frightening to say the least. This is NOT an e torque Ram.

The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small lacerations from the shards of glass making contact. No medical treatment was required. The front windshield frame and the roof of the vehicle were also damaged. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 8,200.

Once again this truck turned off on me as I was entering the freeway and this last incident occurred with my kids in tow so I called my financing company to come pick it up cause we almost got hit and it wasn’t gonna be good…but thankful the rig driver was able to move to the next lane and he pulled over and checked on us and gave us video. It sat at the dealership for the first year on and off for this issue and due to it never happening with them they disregarded the issues. Second year again truck in and out the dealership and still since it didn’t happen under their watch again disregard. I have multiple videos and statements but that didn’t make ram fca listen.

We purchased this Ram Rebel on 03/26/ 2022 from El Cajon Ford. At the time, we checked and there were no recalls associated with it so we went ahead with the purchase. However, in Oct 2022, we were notified of a recall associated with the truck's fuel system. We promptly contacted the dealership who said the recall parts were on back order. Every few months for the next year we called to inquire about the status of the parts concerned for our safety in the vehicle. Each time we called, we were told there was nothing they could do because the parts were back ordered. On November 11, 2023 we were driving home from a friend's house and the truck stalled in the middle of a busy road (Scripps Poway Parkway) jeopardizing our safety and causing emotional distress. We were able to get the truck to the side of the road and wait for a tow truck. The truck was towed to Carl Berger Dodge/Jeep/Ram dealership (which is the one we use for our routine maintenance) where it sat for 9 days before they even looked at it. At the time, it was determined to be caused by the fuel system recall by Ram. After weeks of conflicting information, we finally were able to contact Ram Customer care and get a case manager who authorized 1 week of a truck rental. After that we were only authorized $40/day for a rental which gave us a small car. We have a travel trailer and boat we tow with the truck and also are still making payments on the truck and trailer ($1200/month). So far, we have had to cancel 5+ trips and have spent over $4000 in payments for a truck and trailer we are unable to use because of this recall. Ram has not given a time frame for the backordered part we need to fix it and our truck has been out of service for 106 at the time of this writing. This has caused us financial and emotional distress and we would like to file a complaint. We would like for Ram to buy the truck back so we can purchase a different vehicle and be done with this nightmare.